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Customer Relationship Management Executive

5 - 6 years

0 Lacs

Bengaluru Karnataka India

Posted:17 hours ago| Platform: Linkedin logo

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Skills Required

management crm marketing automation salesforce content stack integration database data analysis optimization collaborative communication notifications engagement retention development analytics support flow extract

Work Mode

On-site

Job Type

Full Time

Job Description

Experience Overall 5-6 years of experience. Minimum 2 years of experience in CRM Function Skills Expertise in CRM tools/marketing automation platforms (preferably Clevertap, MoEngage, WebEngage, or Salesforce Marketing Cloud) Strong operations management experience, with a proven ability to manage content and campaign operations for CRM. Basic aptitude of CRM backend, martech stack integration and database management Excellent organizational and project management skills, with the ability to manage multiple campaigns and stakeholders simultaneously. Data-driven mindset, with experience in campaign analysis and optimization. Collaborative, team-oriented approach with strong communication skills. Responsibilities Oversee the timely execution of engaging content for all CRM channels Implement, and optimize CRM campaigns across email, push notifications, in-app messages, and SMS, driving user engagement, retention, nurturing, and reactivation. Collaborate with product marketing, product development, sales, data analytics, and customer support teams to align CRM efforts with overall business objectives Understand the data flow in marketing automation tools, download extract and send weekly/monthly performance emailers Show more Show less

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