Customer Relationship Management (CRM)

Job Description

Position: Head - Customer Relationship Management (CRM) Experience: 20+ years Location : Chennai ( Thiruvanmiyur) Key Responsibilities Lead the overall customer relationship management strategy and operations across the business. Oversee the end-to-end customer experience journey, including onboarding, service, handover, and post-sales support. Drive customer satisfaction, grievance redressal, and loyalty initiatives. Develop and implement customer-centric policies, processes, and SLAs. Collaborate with sales, projects, legal, and finance teams for seamless handover and customer issue resolution. Manage a large, multi-location CRM team and nurture future leadership. Leverage data analytics to track customer experience metrics and drive continuous improvement. Identify market and customer insights to recommend business strategies. Preferred Profile 20-25 years in real estate, property development, or hospitality CRM leadership roles. Proven experience in customer engagement, loyalty programs, and CRM software implementation Show more Show less