Customer Relationship Management (CRM)

As the RM Management, you will be responsible for administering and maintaining the company's CRM software to ensure data integrity and optimal functionality. You will customize CRM workflows to align with the company's sales and project management processes. In the role, you will conduct data analysis on client data to identify trends, opportunities, and areas for improvement. Generating regular reports on client interactions, sales performance, and project status will be essential to inform strategic decision-making. Your responsibilities will also include developing and implementing strategies to enhance client communication and satisfaction. You will collaborate with project managers and sales teams to ensure timely follow-ups and effective communication with clients. Training staff on CRM usage and best practices will be part of your duties, along with providing ongoing support for users and troubleshooting any issues that may arise. Collaborating closely with marketing, sales, and project management teams is crucial to align CRM initiatives with overall business goals. Additionally, you will assist in the development of marketing campaigns and lead generation strategies using CRM insights. If you are interested in this role, please share your profile with us at hr@sarkprojects.in or contact us at 9502529347.,