Director of Support Services

Job Description

Required Qualifications 15+ years of experience in technical support, helpdesk, or network support leadership roles. 5+ years in a technology service provider, security vendor, or similar tech-based industry. Experience managing teams of 50+ individuals across diverse functions. Bachelor's degree preferred or equivalent combination of education and experience. Certifications such as CompTIA Linux+, Network+, CCNA are advantageous but not required. Required/Expected Technical Skill Set Remote desktop support & enterprise networking. VPN technologies (IPsec, OpenVPN), firewalls (Cisco, SonicWall). Virtualization (VMWare, Hyper-V), cloud platforms (AWS, Azure). Operating systems (Linux, MacOS, Windows). Security protocols (TLS/SSL, AES), networking (TCP/IP, DNS, DHCP). Familiarity with ticketing platforms (ServiceNow, Zendesk, ConnectWise). Show more Show less