POSITION SUMMARY We are seeking a highly skilled and self-driven Senior Network Engineer to take full ownership of our company's network infrastructure. This is a solo contributor role ideal for someone who thrives in an independent setting and is passionate about designing, securing, and managing enterprise-grade networking systems. The ideal candidate will be responsible for ensuring optimal performance, security, and availability of the entire corporate network, including LAN, WAN, wireless, and firewall systems. ESSENTIAL FUNCTIONS Functional Responsibilities: Design, configure, and manage enterprise LAN/WAN infrastructure, including Layer 2/Layer 3 switches and routers. Administer and maintain enterprise-grade firewalls (e.g., SonicWall, Sophos, WatchGuard). Implement and support dynamic routing protocols (OSPF, BGP, EIGRP) and Layer 2 technologies (VLANs, STP, EtherChannel). Plan, deploy, and optimize enterprise wireless solutions (Cisco, Aruba, Meraki, Ruckus). Monitor and optimize network performance; conduct regular capacity planning and performance tuning. Lead network incident response, root cause analysis, and implementation of preventive measures. Perform regular security audits and enforce best practices in network security. Deploy and manage VPNs (IPSec, SSL) and remote access solutions. Utilize tools like Wireshark, SolarWinds, PRTG for diagnostics and performance monitoring. Maintain comprehensive network documentation, including diagrams and device configurations. Collaborate with IT and cybersecurity teams to ensure compliance and system hardening. Manage network expansions, upgrades, and migration projects. Provide on-call support and manage escalations for critical network issues. SKILLS & ABILITIES Education & Experience: Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent practical experience). 7–10 years of experience in a hands-on network engineering role, preferably in a mid-to-large scale enterprise. Expert knowledge of Layer 2/3 networking, routing/switching, and firewall management. Proficiency with CLI-based management of Cisco or similar network devices. Solid experience with enterprise Wi-Fi planning, implementation, and troubleshooting. Familiarity with network monitoring and analysis tools (e.g., PRTG, SolarWinds, Wireshark). Strong documentation and communication skills. Preferred Certifications: CCNA (required), CCNP, ITIL Foundation (optional but beneficial). Show more Show less

Hiring Alert: Director of Support Services (India) | Pro-Vigil Inc 📍 Location: Visakhapatnam 🕒 Shift: 6:00pm IST - 3:00am IST (9-hour shifts) 🗓️ Days: 5 days a week (Work From Office) Director of Support Services (India) POSITION DETAILS Team Management Breakdown: 65% Team Management/Development, 30% Reporting/Administration, & 5% Stakeholder management POSITION SUMMARY The Director of Support Services is responsible for supporting and empowering a team of Technical Support Agents across multiple groups to provide an excellent end-to-end customer experience by ensuring proper design, onboarding, and resolving customer issues. In this role, you are accountable for supervising your teams and ensuring quality customer experience and accurate and timely resolutions. You will be empowered to leverage Pro-Vigil’s ticketing platform and analytics platform to manage ticket assignment, resolution metrics, and will perform ticket audits to ensure efficient and effective customer resolution. You will guide your teams to work with internal stakeholders to improve delivery and quality. In addition to this role, will be expected to identify management and team member development and training opportunities through direct and daily mentoring. You will also serve as a key conduit of communication for other groups such as project management, customer Success, production, and engineering. ESSENTIAL FUNCTIONS Responsibilities: Oversee the day-to-day technical support operations, supervising the teams and management responsible for resolving daily tickets. Oversee the day-to-day Site Design and Enablement operations, supervising the teams and management responsible for resolving daily tickets and work queues. Demonstrate a consistent commitment to customer experience through effective ticket resolution. Orchestrate daily effective ticket assignment, delegation, and appropriate escalation. Predict and proactively anticipate customer needs. Work with internal teams to ensure complex and/or escalated issues are resolved. Proactively seek out customer feedback and insights, providing recommendations to the leadership team. Build productive relationships built on trust, patience, and results with internal staff & customers. Evaluate problems and provide applicable solutions to meet macro and micro-outcomes. Seek to overcome challenges and accept failure as an opportunity for improvement. Exercise strong analytical skills to collect, articulate, explain, and evaluate measurables. Coordinates and schedules large-scale software and hardware releases. Provide data and reporting of KPI’s and trends to Management in ad-hoc, weekly, monthly and as needed. Support Team Leadership Set a clear team schedule, goals, and expectations. Manage timesheets, time-off requests, and capacity of the team. Delegate tasks and set deadlines. Conduct One-On-Ones Utilize our ticketing platform to manage team performance and report on metrics. Perform regular ticket audits to recognize success and identify opportunities for improvement. Participate in the interview process to vet qualified team members. Identify and resolve problems promptly. Gather and analyze information and develop alternative solutions. Listen to team members’ feedback and resolve issues or conflicts in a timely manner. Ability to make critical decisions while following company procedures. Ability to accept responsibility and account for own actions. Display original thinking and creativity. Develop innovative approaches and ideas and generate suggestions for improving work. Review outcomes to promote successful behaviors and provide feedback opportunities for growth. Identify team member development needs and coach accordingly. Provide new hire training and participate in 90 Day Introductory Evaluations. Recognize high performance and reward accomplishments. Technical Prowess In order to effectively lead and coach your Support Team, the following technical skills and experiences are voluntary but will assist in your success. The technology across our platform vary but are concentrated on hardware, software, and networking topics including. For example: Remote desktop support Desktop applications Enterprise level network architecture Complex LAN/WAN environments VPN technologies (L2TP, IPsec, OpenVPN, etc.) Network security (Cisco, SonicWall, Cradlepoint, etc.) Virtualization technologies (VMWare, Hyper-V, etc.) Various operating systems (Linux, MacOS, Windows) Security protocols (HTTPS, TLS/SSL, AES, etc.) Network protocols (TCP/IP, LDAP, Domain, DHCP, DNS, etc.) Networking and configurations (Switching, routing, firewalls, etc.) Web technologies (XML, HTML, CSS) Cloud Services (Amazon Web Services, Azure, Private Cloud, etc.) Ticketing Systems (ServiceNOW, Zendesk, Connectwise Manage, Remedy, etc.) SKILLS & ABILITIES Education & Experience: 15+ years’ experience in a technical support, helpdesk, or network support management. 5+ years’ working for a technology service provider, security vendor, or similar business. 5+ years’ experience managing staff of more than 50 people. Preferred certifications include CompTIA Linux+, Network+, CCNA but are not required. Bachelor’s Degree preferred, or equivalent combination of education, training, and experience. About Pro-Vigil: With over 30 years of experience, Pro-Vigil is a leader in surveillance and vigilance solutions. Headquartered in San Antonio, Texas, we serve over 2000 clients globally, with a strong presence in India and US. Our innovative technology, combined with customer-centric solutions, empowers businesses with smarter decisions and enhanced visibility. Interested? Send your resume to: Prasannakumar.kagitha@pro-vigil.com Show more Show less

Hiring Alert: Automation Engineer| Pro-Vigil Inc 📍 Location: Hyderabad 🕒 Shift: 12:00 PM to 9:00 PM 🗓️ Days: Hybrid 🕑 Notice Period: Immediate to 15 Days Role and Responabilities 4-6 years of relevant experience in Software Testing, with a strong focus on Automation. * A minimum of 3 years of experience in automation using Java with tools such as Selenium, TestNG, Cucumber/SpecFlow, and Cypress. * Experience in designing automation frameworks from the ground up. * Experience in testing Web applications, Mobile apps, and Web services using SoapUI/Postman. * A good understanding of SDLC, STLC, Agile methodologies, Bug life cycle, and JIRA. * Experience with Performance Testing using JMeter or any other open-source tool. * Solid experience in Test Design, Test Scenario, and Test Case development. * Experience in Parallel Execution with more than 50 browsers and CI/CD pipeline setup and execution. The main responsibilities for this role will include: * Automating Web, Mobile, and API-based applications. * Designing and developing automation frameworks and scripts. * Maintaining automation frameworks and repositories. * Creating Test designs, Test processes, Test cases, and Test data. * Conducting testing in accordance with defined procedures and guidelines. * Executing all levels of testing (System, Integration, and Regression). * Identifying and tracking application defects and inconsistencies. * Providing necessary support and documentation. 🔗 About Pro-Vigil: With over 30 years of experience, Pro-Vigil is a leader in surveillance and vigilance solutions. Headquartered in San Antonio, Texas, we serve over 2000 clients globally, with a strong presence in India and US. Our innovative technology, combined with customer-centric solutions, empowers businesses with smarter decisions and enhanced visibility. Interested? Send your resume to: shravankumar.nagapurla@pro-vigil.com. Vijay Meda Prasanna Kumar Chandana Kaniti Prabhakar Rao Devarakonda Rashmika Padala Shaik Kulasambi Show more Show less

POSITION DETAILS Working Hours: 6:00pm IST - 3:00am IST (9 hours shifts, 5 days a week) Team Management Breakdown: 65% Team Management/Development, 30% Reporting/Administration, & 5% Stakeholder management POSITION SUMMARY The Senior Manager of Technical Support Services is responsible for supporting and empowering a team of Technical Support Agents across multiple groups to provide an excellent customer experience by troubleshooting and resolving customer issues. In this role, you are accountable for supervising your team and ensuring quality customer experience and accurate ticket resolution. You will be empowered to leverage Pro-Vigil’s ticketing platform and analytics platform to manage ticket assignment, resolution metrics, and will perform ticket audits to ensure efficient and effective customer resolution. In addition to this role, will be expected to identify team member development and training opportunities through direct and daily mentoring. You will also serve as a key conduit of communication for other groups such as project management, customer Success, production, and engineering. ESSENTIAL FUNCTIONS Responsibilities: ● Oversee the day-to-day technical support operations, supervising a team responsible for resolving daily remote support tickets. ● Oversee the day-to-day field call center support operations, supervising a team responsible for support and quality of solves for field technicians. ● Demonstrate a consistent commitment to customer experience through effective ticket resolution. ● Orchestrate daily effective ticket assignment, delegation, and appropriate escalation. ● Orchestrate daily effective staffing can queue/call management. ● Predict and proactively anticipate customer needs. ● Work with internal teams to ensure complex and/or escalated issues are resolved. ● Proactively seek out customer feedback and insights, providing recommendations to the leadership team. ● Build productive relationships built on trust, patience, and results with internal staff & customers. ● Evaluate problems and provide applicable solutions to meet macro and micro-outcomes. ● Seek to overcome challenges and accept failure as an opportunity for improvement. ● Exercise strong analytical skills to collect, articulate, explain, and evaluate measurables. ● Coordinates and schedules large-scale software and hardware releases. ● Provide data and reporting of KPI’s and trends to Management in ad-hoc, weekly, monthly and as needed. Support Team Leadership ● Set a clear team schedule, goals, and expectations. ● Manage timesheets, time-off requests, and capacity of the team. ● Delegate tasks and set deadlines. ● Conduct One-On-Ones ● Utilize our ticketing platform to manage team performance and report on metrics. ● Perform regular ticket audits to recognize success and identify opportunities for improvement. ● Participate in the interview process to vet qualified team members. ● Identify and resolve problems promptly. Gather and analyze information and develop alternative solutions. ● Listen to team members’ feedback and resolve issues or conflicts in a timely manner. ● Ability to make critical decisions while following company procedures. ● Ability to accept responsibility and account for own actions. ● Display original thinking and creativity. ● Develop innovative approaches and ideas and generate suggestions for improving work. ● Review outcomes to promote successful behaviors and provide feedback opportunities for growth. ● Identify team member development needs and coach accordingly. ● Provide new hire training and participate in 90 Day Introductory Evaluations. ● Recognize high performance and reward accomplishments. Technical Prowess In order to effectively lead and coach your Support Team, the following technical skills and experiences are voluntary but will assist in your success. The technology across our platform vary but are concentrated on hardware, software, and networking topics including. For example: ● Remote desktop support ● Desktop applications ● Enterprise level network architecture ● Complex LAN/WAN environments ● VPN technologies (L2TP, IPsec, OpenVPN, etc.) ● Network security (Cisco, SonicWall, Cradlepoint, etc.) ● Virtualization technologies (VMWare, Hyper-V, etc.) ● Various operating systems (Linux, MacOS, Windows) ● Security protocols (HTTPS, TLS/SSL, AES, etc.) ● Network protocols (TCP/IP, LDAP, Domain, DHCP, DNS, etc.) ● Networking and configurations (Switching, routing, firewalls, etc.) ● Web technologies (XML, HTML, CSS) ● Cloud Services (Amazon Web Services, Azure, Private Cloud, etc.) ● Ticketing Systems (ServiceNOW, Zendesk, Connectwise Manage, Remedy, etc.) SKILLS & ABILITIES Education & Experience: ● 8+ years’ experience in a technical support, helpdesk, or network support management. ● 3+ years’ working for a technology service provider, security vendor, or similar business. ● 2+ years’ experience managing staff of more than 50 people. ● Preferred certifications include CompTIA Linux+, Network+, CCNA but are not required. ● Bachelor’s Degree preferred, or equivalent combination of education, training, and experience. 🔗 About Pro-Vigil: With over 30 years of experience, Pro-Vigil is a leader in surveillance and vigilance solutions. Headquartered in San Antonio, Texas, we serve over 2000 clients globally, with a strong presence in India and US. Our innovative technology, combined with customer-centric solutions, empowers businesses with smarter decisions and enhanced visibility.