Customer Relations Manager

You will be joining Chefouse, a part of Hortus Ventures Pvt Ltd, dedicated to promoting healthy Indian snacks globally. As a Customer Relations Manager based in Kozhikode, your main responsibility will involve managing customer interactions to ensure their satisfaction. This includes addressing and resolving customer complaints, as well as fostering relationships with key clients. Monitoring customer service operations, analyzing feedback, and collaborating with various departments to enhance customer experience will also be part of your role. To excel in this position, you should possess strong customer relationship management and service skills, effective communication, and interpersonal abilities. Problem-solving, conflict resolution, and the capacity to gather and assess customer feedback are essential. Prior experience in handling key client relationships, working with diverse teams, and a Bachelor's degree are required. Being on-site in Kozhikode is also necessary for this full-time role.,