Customer Relation Manager

Job Summary:

Booking Controller

Key Responsibilities:

• Manage and maintain 

  booking control processes

   including allotment, invoicing, collections, and cancellations.
• Prepare and issue key documents such as:

• Welcome Letters, Allotment Letters

• Builder-Buyer Agreement (BBA)

• Tripartite Agreements (TPT)

• Demand Letters, Possession Letters, Refund Letters

• Handle day-to-day coordination with customers, brokers, and internal teams.
• Maintain and monitor 

  customer accounts

  , including invoicing, payment tracking, and reconciliation.
• Validate billing accuracy by identifying and rectifying invoices without Purchase Orders (POs).
• Conduct 

  follow-ups for collections

   and coordinate with branches to resolve discrepancies.
• Utilize software tools like 

  Farvision, SAP, and Tally

   for data entry and financial record management.
• Prepare reports, dashboards, and MIS for management review.
• Organize internal review meetings and update stakeholders on delayed payments or operational bottlenecks.
• Train and supervise junior staff or support teams as needed.
• Maintain high standards of customer service while adhering to company policies and timelines.

Key Skills & Competencies:

• Strong command over 

  invoice processing

  , 

  collection follow-ups

  , and 

  payment reconciliation

• Proficiency in 

  Farvision

  , 

  SAP

  , 

  Tally

  , and MS Office (Excel, Word, PowerPoint)
• Knowledge of real estate operational documentation and legal compliance
• Excellent 

  client handling and communication

   skills (written and verbal)
• Ability to work under pressure and manage multiple projects or client accounts
• Attention to detail and strong organizational skills
• Proactive problem-solving approach with cross-functional coordination

Qualifications:

• Bachelor’s degree in 

  Commerce, Business Administration, or related field

• Experience in real estate operations, finance, or customer service roles preferred