Customer Relation Manager

You will be responsible for attracting potential customers by answering service questions and providing information about various services offered. Additionally, you will serve customers by offering company service details and assisting in closing leads. Opening customer accounts by capturing Waitlist information and maintaining updated customer records will be part of your daily tasks. It will be essential to follow up with the operational team regularly and update lead statuses accordingly. You will play a key role in recommending potential services to management after collecting and analyzing customer information to understand their needs. Furthermore, preparing service reports based on customer data analysis will be crucial. Contributing to team efforts to achieve desired results will also be expected of you. Managing both inbound and outbound calls efficiently and in a timely manner is a key aspect of this role. Identifying customer requirements, providing necessary clarifications, and resolving issues in line with company policies will be part of your regular interactions. You will also be responsible for handling any communication or coordination required between Partners (Tankers) and customers. Entering customer and account data accurately and within specified time limits from source documents will be essential. You will need to compile, verify, and sort information to ensure accurate source data for computer entry. Moreover, reviewing data for errors, correcting any inconsistencies, and verifying the output will be part of your responsibilities. This is a Full-time, Permanent position that offers the opportunity to contribute to the company's success by effectively managing customer interactions and data entry tasks.,