Customer Outreach Executive

Company Description

BookTranspo is building India’s first Unified Transport Gateway that connects local, intercity, and cross-border logistics through a single platform. We simplify goods movement for SMEs, manufacturers, transporters, and everyday users with fast, reliable, and GST-compliant deliveries. BookTranspo provides end-to-end support including real-time booking, driver assignment, live GPS tracking, automated digital billing, and invoicing. We serve a diverse clientele including SMEs, B2B brands, local businesses, and individuals, making logistics operations seamless through our intelligent system. Currently operational in Hyderabad, we are expanding across major trade corridors in India.

Role Overview

The Customer Outreach Executive will be responsible for visiting various types of businesses such as retail shops, distributors, furniture stores, plywood shops, printing presses, and other local business establishments. The role involves interacting directly with business owners, explaining how easy and affordable it is to use the BookTranspo app for their logistics and bookings, and guiding them through the onboarding process.

Key Responsibilities

Visit different business locations and interact with owners/managers.

Clearly explain the benefits of using the BookTranspo platform for affordable bookings.

Assist customers in signing up on the app and help them complete their first booking.

Collect feedback from customers and work to improve their overall experience.

Qualifications and Skills

Strong communication and interpersonal skills.

Ability to explain services in simple terms to retail business owners and small enterprises.

Willingness to work in the field across Hyderabad.

Prior experience in field sales, customer acquisition, or business development is an added advantage.