1582 Customer Management Jobs - Page 8

Roles and Responsibilities Assist with financial and tax audits and co-ordinate with CA. Updating tally with necessary data. Facilitate and complete monthly close procedures Clients: A report must represent the statement showing the advance payments & the billed amount received form clients, balance payment Preparing tax returns. Prepare monthly account reconciliations Preparation of estimate & bills for the clients Maintaining records of the daily expenses project wise. Desired Candidate Profile Fluent in English Excellent communication skills Well versed with GAAP Expertise in tally. Good knowledge of UP and DELHI taxes, GST etc. Good time management and organizational skills Strong analytical and problem-solving skills Deadline-driven and highly motivated individual

Role Responsibilities: Manage, train, and guide the service team across assigned territory. Set service targets and monitor team performance against goals. Build and sustain long-term relationships with customers. Implement service management processes for customer prioritization and engagement. Job Requirements: 5+ years experience in distribution sales in EDC, fintech, banking, or insurance. Strong communication, leadership, and customer management skills. Willingness to travel across assigned Oil and Gas territories. Knowledge of Excel is optional but preferred.

Role Responsibilities: Manage and train the service team to meet or exceed service targets. Develop and maintain long-term customer relationships within the assigned territory. Monitor performance and motivate team members to meet sales and service goals. Conduct outbound communication and meetings with customers to close service requests. Job Requirements: 5+ years of experience in distribution sales within EDC, fintech, banking, or insurance. Ability to set, track, and review sales targets for the team. Strong communication and leadership skills. Knowledge of Excel and experience with customer engagement strategies.

Responsibilities: * Managing, training, and providing overall guidance to the Service team of an assigned territory. * Setting reasonable Service targets to be achieved by the team. * Monitoring the performance of the service team and motivating members to meet or exceed service targets. * Collecting customer feedback and providing updates to senior management. * Traveling to potential and existing customers within an assigned service area to present company offerings and build brand awareness. * Utilizing outbound telephone calls, email communications, and face-to-face meetings with customers to close service requests. * Developing and sustaining long-term relationships with customers. * Implementing a service management process to assist the service team in identifying and prioritizing key customers and prospects. Requirements: * 5+ yrs of experience of Distribution sales in EDC, fintech, Banking / Insurance Sales. * Set and track sales targets for the team. * Review of Sales Team. * Research and discover methods to increase customer engagement. * Will be handling assigned territory for Oil and Gas. * Good communication and leadership skills. * Knowledge of Excel (Optional).

Relationship Manager - Business scoping of geographical market for farming and rural community - Sourcing proposals from individual farmers Cooperative societies Rural Mandis & Markets Kissan Clubs Farmer Producer Organizations etc. - Conducting marketing activities for generating new business - Work on productivity benchmarks RM-EEG - Plan the branch visits detailing the coverage every week - Meeting the branches during the morning meeting - every branch once a month - Scoping the RM/PB customer for lead/joint calls OR make use of available resources in the branch for leads/joint calls - Planning the catchment area activity/scoping for lead generation/joint call

customer service profile WALK IN INTERVIEW. in hand salary - (21k-31k)+great incentives. CTC (25-35k) cab facility available for females If interested give a call to @HR AKANKSHA or drop your cv on 989775939.

Responsibilities: Provide technical support for Google Cloud Platform, specializing in SAP technologies, through troubleshooting, issue resolution, and escalation management. Act as a subject matter expert to resolve technical deployment issues and improve SAP-on-GCP/BMS solutions. Collaborate with product, SRE, and engineering teams to enhance product quality and reduce support requests. Develop best practices and playbooks based on experience with supporting cloud-based SAP solutions. Job Requirements: Bachelor's degree in STEM or equivalent experience in technical support, professional services, or product operations management. 4 years of experience supporting customers in Enterprise Cloud, with expertise in SAP technologies and code debugging. Familiarity with cloud platforms, infrastructure needs, and SAP-specific technologies like HANA and ABAP. Understanding of Linux, networking fundamentals, and cloud computing concepts.

As a Power Apps Professional at YASH Technologies, you will be responsible for designing and developing RPA solutions to ensure efficiency and effectiveness in automation processes. Your role will involve driving process design and improvement initiatives, preparing accurate estimations for project planning, and demonstrating strong problem-solving abilities. You will be required to stay updated with the latest features and advancements in RPA technologies relevant to the automation platform in use. Additionally, you will lead process design sessions, implement performance tuning, and integrate automation tools seamlessly with external applications to ensure smooth interoperability. As a Power Apps Professional, you must possess a deep understanding of various business processes within relevant domains and apply industry-standard project management methodologies such as SDLC, Agile, and Scrum to project execution. Your responsibilities will also include conducting code reviews, providing technical guidance, modularizing automation processes for scalability, and ensuring timely project completion. Required Technical/Functional Competencies: - Application Design: Ability to design applications and databases using the right design patterns to address functional and non-functional requirements. - Architecture Tools and Frameworks: Familiarity with industry tools/frameworks and the ability to analyze and use them based on customer requirements. - Customer Management: Working knowledge of the customer's business domain and technology suite to suggest solutions that increase business. - Domain/ Industry Knowledge: Application of industry standards/practices, creation of complex business models, and analysis of current-state and to-be processes. - Estimation and Resource Planning: Identify/assign resources, use appropriate estimation models, and track/report gaps between budgeted and actual spend. - Project Management: Execute complex projects effectively, define QA processes, review project processes and deliverables, and manage stakeholder expectations. - Requirement Gathering and Analysis: Extract functional and non-functional requirements for medium to complex scenarios and analyze impact of changes. - Platform/ Technology Knowledge: Review various product-specific solutions, conduct product demos, and leverage best practices within the product. - Solution Design: Design processes, translate key business drivers into solution building blocks, and create solution options based on research. - Service Support and Maintenance: Plan/execute transition activities, define scope for a release, design maintenance processes, and track plans to ensure adherence to SLAs. Required Behavioral Competencies: - Accountability: Takes responsibility for and ensures accuracy of results and deadlines. - Collaboration: Reaches out to others in the team, looks for ways to integrate work with other teams. - Agility: Demonstrates openness to change and begins to plan for role changes. - Customer Focus: Identifies trends and works towards customizing existing services to exceed customer needs. - Communication: Communicates well-organized ideas to diverse audiences, helps others identify their appropriate audience. - Drives Results: Sets realistic stretch goals, perseveres to exceed organization/client expectations. - Resolves Conflict: Identifies, understands, and overcomes conflicts. Certifications Required: - RPA Advanced Professional Certification At YASH Technologies, you will have the opportunity to create a career in an inclusive team environment that fosters continuous learning and growth. Our Hyperlearning workplace is grounded upon principles such as flexible work arrangements, emotional positivity, trust, transparency, and stable employment with a great atmosphere and ethical corporate culture.,

As a seasoned professional with 8-10 years of experience in marketing roles encompassing sales, lead generation, and business development in both the Manufacturing and Education industries, you will play a pivotal role in meeting annual sales and growth targets. Your primary responsibilities will include generating prospective enquiries from potential industry customers, participating in RFQ events, preparing proposals, and converting them into orders. You will also be tasked with preparing legal contracts and MOUs for various projects and new businesses. Moreover, you will be responsible for formulating revenue budgeting, implementing business development plans for the Learn and Earn vertical, and overseeing overall order management. Your role will involve interfacing with customers, monitoring delivery performance, handling customer complaints, and representing the customer's interests. Additionally, you will be spearheading brand building, publicity, sales, marketing, and lead management activities. To excel in this role, you must possess excellent communication and negotiation skills. Your proficiency in identifying and pursuing new business opportunities, contract negotiations, and concluding contracts will be critical. Being computer-savvy with a strong command of MS Office tools such as MS Word, MS Excel, MS PowerPoint, and internet usage is essential for success in this position. Join our dynamic team at NTTF, an institution committed to providing high-quality education and fostering the development of skilled individuals and society. With our strong legacy and industry support, you will have the opportunity to make a significant impact by driving sales growth and business development initiatives.,

The Account Executive, Direct Sales position at Dell Technologies involves developing brand new accounts and driving expansion across existing accounts. The focus of the Direct Sales team is to establish relationships with end-users and facilitate meaningful sales by connecting customers with the organization's product solutions. As an Account Executive on the Large Enterprise Team in Wisconsin, you will play a crucial role in building strong customer relationships and ensuring exceptional customer experiences. Key Responsibilities: - Develop an understanding of customers" business and solution requirements - Increase share of spend across Dell Technologies" portfolio of technology solutions including server, storage, networking, software, security, and led services - Manage territory and/or accounts by conducting account planning, sales forecasting, engaging cross-functional resources, and aligning with virtual teams across the organization - Regularly interact with decision makers at client facilities to fulfill primary duties - Provide sales leadership and expertise on large, complex opportunities Qualifications: - 8 to 12 years of experience in selling technology solutions - Exceptional customer management and strategic selling skills - Ability to comprehend how technology products and solutions address business challenges - Strong communication, collaboration, and executive presentation skills with the capacity to offer insights and thought leadership to senior management Desirable Qualification: - Bachelor's degree (BS/BA) Compensation: The Total Target Compensation range for the Account Executive role is $266,500 - $338,000, which includes base salary and commissions. Benefits and Perks: Dell Technologies provides a range of benefits to support the health and well-being of its team members. Further details on the benefits experience can be explored at MyWellatDell.com. About Dell Technologies: Dell Technologies believes in the power of each individual to make a difference and places its team members at the core of its operations. The company offers opportunities for career growth with cutting-edge technology and a team of top professionals in the industry. Join Dell Technologies: Dell Technologies is a diverse family of businesses dedicated to helping individuals and organizations transform the way they work, live, and play. By joining Dell, you contribute to building a future that benefits everyone, as progress requires the collective effort of all. Equal Employment Opportunity: Dell Technologies is committed to providing equal employment opportunities for all employees and fostering a work environment free of discrimination and harassment. The Equal Employment Opportunity Policy can be accessed in full detail on the Dell Technologies website. Job ID: R263457,

As an Incident Management/Call Centre professional based in Bangalore, you will be responsible for managing vendors including ATM OEM's, CRA's, and network providers. Your key tasks will involve SLA management, project and customer management, as well as leading rollout and service projects in a multi-channel environment. You will also lead customer and vendor review meetings, develop service strategies, and establish executive dashboards and structured interface programs to track the health and profitability of each account. Additionally, you will be required to address any escalated contractual issues. Contract management will be a crucial aspect of your role, involving managing RFP's, tenders, contract commercial negotiations, and project management for implementing and managing services. You will also be responsible for the development of multivendor services for Diebold & Wincor machines, which includes tasks such as engineer hiring, setting up service centers and stocking locations/hubs, establishing call & SLA processes and tools, providing training and technical support, and managing spare parts. In the realm of field services management, you will be tasked with supporting business development for new opportunities and existing relationships. Supply chain management will also fall under your purview, encompassing vendor selection, development, and management while considering profitability, costs, and SLAs. Additionally, you will play a key role in managing stakeholders and building trusting relationships with suppliers and colleagues. Key skills required for this role include adaptability to work in a dynamic environment, effective communication and presentation skills, the ability to collaborate with functional teams, experience in business development, general management, and post-sales support, proficiency in operations and project management including planning, execution, and process automation, excellent customer management skills, extensive supply chain and management experience, driving growth and managing SLA negotiations, and strong commercial acumen and negotiation skills. The minimum education qualification for this position is any graduate with relevant experience (BE/MBA preferred).,

The ideal candidate for this role should be a postgraduate in any discipline from a reputable institution. It is essential that the graduation is regular without any backlogs at the time of interview and joining. Candidates specialized in Rural Development, Rural Marketing, or Sales & Marketing with a mindset to serve the rural population of India and a willingness to work in the field will be preferred. Your primary responsibilities will include driving business growth at branches, managing liabilities and assets, team management, acquiring new clients, ensuring performance and statutory compliance, overseeing business operations, and ensuring business compliance. To be considered for this position, you should be under the age of 26 and be willing to work in field/rural areas across India. Excellent written and oral communication skills, strong analytical skills, integrity, good sales and business acumen, service orientation, and target orientation are prerequisites for selection. This role offers the opportunity to contribute to business growth, manage teams, acquire new clients, and ensure compliance with business standards while serving the rural population of India.,

As a Direct Sales representative at IndusInd Bank, your main responsibility will be to identify potential merchants and enroll them as business correspondents to provide banking services in the designated locality. You will be expected to manage and build strong relationships with BMS merchants and end-point customers to facilitate business growth. Your communication and influencing skills will play a crucial role in interacting with customers in the field. In this role, you will be required to meet monthly targets for merchant enrollment and liabilities sourced via BC merchants. Your ability to sell Personal Loans and Retail Small Capital Loans will be essential for achieving these targets. Additionally, ensuring 100% collection efficiency of loans, adhering to business compliance policies, and maintaining portfolio quality at the designated branch will be part of your daily tasks. The job location for this position includes Kopargaon, Bodhegaon, Pen, Alibaug, Palghar, Shahada, Baglan, Kalwan, Shahapur, Dhule, and Shirpur. This is a full-time position with day shift schedule and offers benefits such as health insurance, life insurance, and Provident Fund. If you are a motivated individual with a passion for sales and customer relationship management, this role offers an exciting opportunity to contribute to the growth of IndusInd Bank while advancing your career in the banking industry.,

**"Join Our International Voice Process Team!"** - Are you passionate about customer service? JobShop is hiring for international voice process roles! Assist customers from various countries, providing solutions and support. Enjoy competitive salaries and great benefits. Apply today! 1. Tech Support English + Hindi (5 days working + 2 way Cab) Work Location : Bengaluru, whitefield Salary upto 30,000 per month Minimum 1 year experience a must Call HR Sobiya- 6362039269 You can also visit our website jobshop.ai to chat with our HR Recruiters 2. International Technical Support (Non Voice) - US Shift (5 days working + 2 way Cab) Work Location : Bengaluru, whitefield Salary upto 26,000 per month Minimum 1 year experience a must Call HR Sobiya- 6362039269 . You can also visit our website jobshop.ai to chat with our HR Recruiters 3. International Customer Support (Non Voice) - US Shift (5 days working + 1 way Cab) Work Location : Bengaluru, Manyata Tech Park Salary upto 26,000 per month Minimum 1 year experience a must Call HR Sobiya- 6362039269 . You can also visit our website jobshop.ai to chat with our HR Recruiters 4. International Customer Support ( Voice) - US Shift (5 days working + 1 way Cab) Work Location : Bengaluru, Bellandur Tech Park Salary upto 32,000 per month Minimum Fresher or 1 year experience a must Call HR Sobiya- 6362039269 . You can also visit our website jobshop.ai to chat with our HR Recruiters Apart from these positions we have 200+ open positions which you can view by visiting our website jobshop.ai Daily Walkin Drives, book your slots today #CallCenter #BPO #CustomerService #Customercare #TechSupport #NonVoice #jobsinbengaluru Role: Non Tech Support - Voice / BlendedIndustry Type: BPM / BPODepartment: Customer Success, Service & OperationsEmployment Type: Full Time, PermanentRole Category: Voice / BlendedEducationUG: Graduation Not Required

Exciting opportunity for a Territory Sales Manager to join our dynamic Sales team at FOSS India Full-time position based in Central India, reporting to the Managing Director Foss India The job, department & daily task Join our Sales team as a Territory Sales Manager Central India and take responsibility for achieving ambitious growth plans across multiple business segments You will play a key role in driving revenue through key account management, distributor development, customer engagement, and strategic planning Youll be responsible for revenue generation from multiple business segments, identifying and developing new opportunities, managing key customer relationships, handling receivables, and providing valuable insights for regional market development Youll also support internal coordination and reporting to ensure business alignment Youll report to the Managing Director Foss India and work closely with the central region team to drive customer satisfaction and business success Culture & benefits At FOSS, we offer a dynamic and inclusive workplace where innovation thrives Join us to contribute to a global leader in analytical solutions for the food and agriculture industry Enjoy benefits such as insurance coverage, fitness facilities, and opportunities for professional development Experience our vibrant company culture through team celebrations and diverse employee activities What will make you fit in well We imagine that you have: 35 years of customer-handling experience in Sales (preferably in the Food & Agri segment) A degree in Engineering or Food Technology (MBA is an added advantage) Strong sales and customer management skills Experience in handling key accounts, distribution, and territory planning Good knowledge of industry segments and customer needs in the region Excellent communication and presentation skills A collaborative, open-minded, resourceful, and entrepreneurial mindset A result-oriented attitude with a high focus on customer satisfaction and business impact We would love to welcome you at FOSS Today, more than 8 billion people around the world are dependent on nutritional food Tons of food being produced in a million different ways and under varying conditions, creating challenges all the way from field to fork One of them, obviously, being the effects, it has on climate change FOSS helps the worlds 100 biggest food companies and more than 40,000 others around the world navigate exactly that with intelligent, data-driven, and innovative analytical solutions We are making sustainability a better business and were doing so as global market leader in our field improving food quality, minimizing food waste, ensuring food safety and securing fair payment Join a pioneering and innovative company in the food and agriculture industry A company on a mission, with offices all around the world and 1,700 talented colleagues from more than 32 different countries Excited about the possibility of joining the team If you're ready to embark on an exciting journey with FOSS India as a Territory Sales Manager Central India, apply now! To apply, submit your application through our online portal FOSS is committed to maintaining an inclusive culture and a diverse workforce You can help us sustain an unbiased recruitment process by not including photo or age in your application FOSS Today, more than 8 billion people around the world are dependent on nutritional food Tons of food being produced in a million different ways and under varying conditions, creating challenges all the way from field to fork One of them, obviously, being the effects it has on climate change FOSS helps the worlds 100 biggest food companies and more than 40,000 others around the world navigate exactly that with intelligent, data-driven and innovative analytical solutions We are making sustainability a better business and were doing so as global market leader in our field improving food quality, minimizing food waste, ensuring food safety, and securing fair payment Join a pioneering and innovative company in the food and agriculture industry A company on a mission, with offices all around the world and 1,700 talented colleagues from more than 32 different countries Apply for job as Territory Sales Manager Central India in FOSS India

1. A competent professional having more than 5 years experience of FAN indistry in handling Manufacturing Operations, Quality Management systems, New Product Design & Development, Project Management, Plant Maintenance and Strategic Planning. 2. Adroit in managing overall operations and product costing & optimization activities in the plant with a view to enhancing the operational efficiency and eliminating obsolescence. 3. Proficient in designing & developing new products and components in conformance to pre-defined specifications. 4. Track record of achieving cost reduction through vendor development, curbing rework & rejection, materials management and inventory control. 5. Excellent analytical, troubleshooting and inter-personal skills with proven ability in driving numerous product development initiatives during the career span

Job Summary: The Supply Chain Manager coordinates, organizes, and oversees all activities involved in the identification, acquisition, production, and distribution of the company's goods. Supervisory Responsibilities: Hires and trains departmental supervisors. Oversees the daily workflow and schedules of the department. Conducts performance evaluations that are timely and constructive. Duties/Responsibilities: Collaborates with other departments and stakeholders to identify and maintain resources needed to establish and provide an effective supply chain. Establishes performance metrics for measurement, comparison, or evaluation of factors affecting the supply chain. Develops and maintains detailed inventories of materials and supplies located in the company, at sites, and in the factory. Maintains required quantity of supplies and materials to optimize production. Analyzes current inventories and procedures; suggests improvements to increase efficiency of supply chain and profitability for the company. Develops policies to increase efficiency throughout the supply chain while ensuring quality and safety; implements subsequent changes to processes. Identifies optimal shipment and transportation routes with attention to consolidation of warehousing and distribution. Assesses the need for material-handling equipment and staffing; makes recommendations to ensure efficient loading, unloading, movement, and storage of materials. Acts as part of the team coordinating engineering changes, product line extension, or new product launches to ensure timely and orderly material and production flow transitions. Monitors the performance of suppliers, assessing their ability to meet quality and delivery requirements; identifies and qualifies new suppliers in collaboration with other departments. Performs other related duties as assigned. Required Skills/Abilities: Excellent verbal and written communication skills. Excellent interpersonal and negotiation skills with a proven ability to create and maintain positive working relationships with vendors, suppliers, shippers, and customers. Strong supervisory and leadership skills. Excellent organizational skills and attention to detail. Thorough understanding of company products and logistics. Strong analytical and problem-solving skills. Proficient with Microsoft Office Suite or related software. Education and Experience: Bachelors degree in Business or related field required; Masters degree preferred. Three years of experience as a supervisor, manager, or similar relevant position required. Physical Requirements: Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times. Experience of the same of at least 2-3 years. Interested candidates are invited to submit their resume and cover letter to [hrmarclabs@gmail.com] with the subject line "Supply Chain " Application [Priya Dwivedi]". Applications will be reviewed on a rolling basis until the position is filled.

Roles and Responsibilities Ensure seamless guest experience by handling complaints, feedback, and concerns in a professional manner. Develop strong relationships with guests through personalized interactions, resolving issues promptly, and providing exceptional service. Provide leadership support to team members on the floor during peak periods or special events. Handle VIP and premium guest experiences with discretion, professionalism, and attention to detail. Coordinate with the operations team to ensure guest needs are met efficiently and seamlessly. Represent the property at promotional events and liaise with media and influencers as part of the PR strategy. Desired Candidate Profile 3-7 years of experience in hospitality industry with focus on guest relations management. Strong interpersonal skills for effective communication with guests from diverse backgrounds. Excellent customer relationship building skills for long-term loyalty development. Ability to work well under pressure in fast-paced environments while prioritizing tasks effectively.

About the role We want to keep our customers for life . To do that, customer success is probably going to be our most important function and we want to treat it like that. So far our customer success function has been founder-led, we have a track record of 200+ 5-star reviews (which we openly brag about () and the envious net negative churn (to the extent where some of our customers pay 5-10X of what they started with). We're now at a point where weve scaled 10X in the past year and to do that again next year we want to double down on our existing customers. This role involves owning customer retention and making them true fans of BiteSpeed while also listening to customer feedback to form a pipe of customer insights for our product team. What youll do Your core job is to own our international customer relationships , make them successful and fans of BiteSpeed. Owning customer onboarding & giving customers a delightful onboarding experience. Tracking product adoption for our customers, ensuring they are getting maximum value leading to upsells and expansion revenue. Becoming a trusted product advisor for our international customers, helping them with all the tricks of the trade to get maximum value from BiteSpeed. What makes you a good fit You care about delivering a service experience that parallels a Michelin star Italian restaurant. You genuinely like helping people and making them successful. You have a genuine interest in conversations with people from different backgrounds to learn about their lives.

Role & responsibilities Customer Support Responsibilities: 1. Handle incoming customer queries via call, email, or chat. 2. Assist clients in understanding and using ERP software. 3. Troubleshoot basic product-related issues and escalate if needed. 4. Maintain client communication records and feedback in the system. 5. Conduct remote or on-site training during onboarding. 6. Follow up with existing customers for satisfaction and product usage. Sales Responsibilities: 1. Identify potential customers through market research and field visits. 2. Explain and demonstrate ERP products to prospective clients. 3. Build and maintain strong client relationships. 4. Achieve monthly and quarterly sales targets. 5. Share daily/weekly sales and visit reports with Sale Team Lead. 6. Coordinate with implementation and technical teams post-sales. Preferred candidate profile 1. Candidates with prior experience in ERP software , POS systems, or any product sales/support roles. 2. Strong communication skills with a polite, professional, and customer-friendly approach . 3. Confident and proactive in field visits and direct client interactions. 4. Ability to identify new leads and confidently present the companys ERP solution. 5. Target-oriented mindset with a willingness to take initiative and achieve sales goals. 6. Two-wheeler is mandatory and candidate must be open to frequent local travel. 7. Ability to use mobile, email, and CRM tools for communication and reporting. 8. Time management skills and ability to work under pressure.

Customer Support-Associate As a Customer Support Associate with Convera , we are looking for motivated, experienced and passionate people to provide world-class customer experience. Someone who wants to unleash his/her potential for a global FinTech that is passionate about moving money for the better. If so, join Convera as a Customer Support Associate. Motivated by our values: Customer Champions, Growth Minded, Truth Seekers, Fast Movers, High Achievers, Respectfully Candid. You will be responsible for: Handling online requests from both Internal and External Customers in relation to both pre and post-payment queries, in accordance with agreed SLAs and quality standards. Channels: Cases, emails and phone calls occasionally. Keying in transactions, sending customer communications and processing payments Running, analyzing and providing reporting to internal and external clients Working closely with our Front Office teams to provide our clients with unrivalled levels of customer service Running daily controls to ensure smooth running of our day to day processing and working with other internal departments should any concerns arise Adhering to compliance and regulatory requirements whilst delivering high level of customer service to our clients You must be able to work well independently and as part of a team, be it in an office or remote environment You will ideally have: Experience in a busy team in a client facing function, within a financial services environment A passion for excellence in customer service and customer management along with proven track record for embedding this passion in team culture Excellent communication and listening skills with ability to network and build internal and external relationships at all levels. Excellent time management and attention to detail Proactive & not afraid to speak up should you see something you don t think looks right Experience using MS Outlook, Excel, Word, PowerPoint and the internet. . About Convera Convera is the largest non-bank B2B cross-border payments company in the world. Formerly Western Union Business Solutions, we leverage decades of industry expertise and technology-led payment solutions to deliver smarter money movements to our customers helping them capture more value with every transaction. Convera serves more than 30,000 customers ranging from small business owners to enterprise treasurers to educational institutions to financial institutions to law firms to NGOs. Our teams care deeply about the value we bring to our customers which makes Convera a rewarding place to work. This is an exciting time for our organization as we build our team with growth-minded, results-oriented people who are looking to move fast in an innovative environment. As a truly global company with employees in over 20 countries, we are passionate about diversity; we seek and celebrate people from different backgrounds, lifestyles, and unique points of view. We want to work with the best people and ensure we foster a culture of inclusion and belonging. We offer an abundance of competitive perks and benefits including: Competitive salary Opportunity to earn an annual bonus. Great career growth and development opportunities in a global organization A flexible approach to work There are plenty of amazing opportunities at Convera for talented, creative problem solvers who never settle for good enough and are looking to transform Business to Business payments. Apply now if you re ready to unleash your potential. #LI-KP1

Responsibilities: Manage client portfolios Meet revenue targets Provide investment advice Collaborate with team on strategies Maintain compliance standards Annual bonus

Role & responsibilities Put customer needs first, be energetic and provide first call resolution (FCR) to all the customers. Be a first point of contact to handle and resolve customer enquiries with accurate information. Evaluate problems of the customers and provide logical lasting solutions. Identify and escalate issues appropriately and ensure a timely response. Ensure best in class customer satisfaction (CSAT) Support customer on multiple channels (Voice, Email, Chat) and verifying information as per process. Educate customers on procedures, and processes to ensure the interaction is valuable to the customer. Ensure escalations are followed up within specified timeline. Go the extra mile to WOW each Customer you connect with Build customer loyalty by follow-up of customer calls. Enhances the customer experience by providing sales information assistance, through use of up/cross-selling, sales techniques. Generate customer interest in the services or products offered by the company. Schedule adherence as per business requirements Works effectively within the team and contributes to a healthy team-oriented environment. Completes assigned tasks within given deadlines. Preferred candidate profile Minimum 1 years of Contact Centre experience in a Soft Skill driven environment Good English language skills required. Excellent communication skills both written (Email/Chat) and verbal (Voice) Good problem-solving skills Strong interpersonal and organizational skill Good computer skills in all MS Office packages Comfortable to work within an agile team Experience in reservations and bookings is an advantage

2–4 years of proven B2B sales experience, preferably in IT products & enterprise 5+ exp in marketing In industry- Technology, FMCG, B2B/B2C Office Admiration & Accounting knowlngde Sales experience Languages: English + Hindi and Kannada (Mandatory)

Ensuring execution of all Back office Sales Administration operations like Agreement, Payment Receipts etc. Handling the bookings, login in CRM. Ensure timelines, completion, comprehensiveness and accuracy of all documentation pertaining to clients booking form during sale. Ensure all required signatures of client, & Sales person on Booking form along with KYC is done. Issuing Payment Receipts, demand letters and reminders accordingly. Preparing and Issuing Possession Letters, Agreements to the clients. Preparation of Company MIS DSR. Maintaining Files and Documents Records. Handling post sales query through emails and calls. Co- ordination with the sales team. Completing fit out/final Possession process with Customer Satisfaction. Candidate must be presentable and good communication skills. Male/ Female both can apply. Preferred only Real Estate Industry with the experience of residential/ commercial project. Good knowledge of CRM procedures of real estate. Very Good business communication skills in English & Hindi. Solid written and verbal communication skills Ability to be resourceful and proactive when issues arise Excellent organizational skills Multitasking and time-management skills, with the ability to prioritize tasks Customer service attitude. Working knowledge of MS Office , advance Excel