1582 Customer Management Jobs - Page 7

1. PRINCIPAL ACCOUNTABILITIES (Accountabilities associated with the job) Servicing walkin customers during Office Hours. Retaining PHs who come for Surrenders. Achieving RWP Targets in Renewals. Converting payment of PHs to Autopay mode. Achieving LAIP Targets. Visiting customers for all of the above or as required for the purposes of relationship management. Maintaining of all documentation, adhering to all processes and guidelines involved in operational procedures. 2. DECISIONS (Key decisions taken by job holder at his/her end) Calling / Visiting PHs in collection of RWP. Calling / Visiting PHs in HHID data. Calling / Visiting PHs to collect and register Autopay Mandates. Calling / Visiting PHs to register LAIPs. 3. INTERACTIONS (Key working relationships a job holder needs to have INSIDE and OUTSIDE the company to accomplish the job) Internal Clients Roles you need to interact with inside the organization to enable success in your day to day work Coordinating with Sales for RWP, LAIP, Autopay and other activities External Clients Roles you need to interact with outside the organization to enable success in your day to day work Calling / Visiting PHs in collection of RWP. Calling / Visiting PHs in HHID data. Calling / Visiting PHs to collect and register Autopay Mandates. Calling / Visiting PHs to register LAIPs.

1. PRINCIPAL ACCOUNTABILITIES (Accountabilities associated with the job) Servicing walkin customers during Office Hours. Retaining PHs who come for Surrenders. Achieving RWP Targets in Renewals. Converting payment of PHs to Autopay mode. Achieving LAIP Targets. Visiting customers for all of the above or as required for the purposes of relationship management. Maintaining of all documentation, adhering to all processes and guidelines involved in operational procedures. 2. DECISIONS (Key decisions taken by job holder at his/her end) Calling / Visiting PHs in collection of RWP. Calling / Visiting PHs in HHID data. Calling / Visiting PHs to collect and register Autopay Mandates. Calling / Visiting PHs to register LAIPs. 3. INTERACTIONS (Key working relationships a job holder needs to have INSIDE and OUTSIDE the company to accomplish the job) Internal Clients Roles you need to interact with inside the organization to enable success in your day to day work Coordinating with Sales for RWP, LAIP, Autopay and other activities External Clients Roles you need to interact with outside the organization to enable success in your day to day work Calling / Visiting PHs in collection of RWP. Calling / Visiting PHs in HHID data. Calling / Visiting PHs to collect and register Autopay Mandates. Calling / Visiting PHs to register LAIPs.

Role & responsibilities: Outline the day-to-day responsibilities for this role. Preferred candidate profile: Specify required role expertise, previous job experience, or relevant certifications.

You will be joining Schindler India as a New Sales- Account Executive/ Sr. Account Executive/ Account Manager. In this role, you will be responsible for creating added value through the satisfaction of customer needs within a defined geography regarding New Installations, from the offer until the handover of new units to customers. Your key responsibilities will include generating sales and meeting NI sales targets, managing customers within a defined territory, identifying sales opportunities by scanning the market, registering all relevant account and contract/order details into appropriate systems, managing collections of all new sales, and satisfying customer requirements and claims. To be successful in the Account Executive position, Schindler is looking for individuals with desired experience in similar roles in similar industries for at least two years. You should possess skills in Selling, Customer Management, Presentation, Construction Market knowledge, and IT. A Bachelors Degree in Engineering in Technical, Mechanical, Electrical & Electronics is required, with an MBA in Marketing preferred. Joining Schindler means becoming part of a purpose-driven organization that shapes an industry where two billion people rely on products and services every day. Your development is important, and Schindler offers the support needed for your skills to grow and access a rewarding career. The company promotes a culture of inclusion, celebrating diversity and ensuring that everyone feels valued. As part of the Schindler team, you will help enhance the quality of life, drive innovation, and contribute to raising the bar for safety and sustainability. Your diverse skills and perspectives are valued as together, you shape the sustainable cities of today and tomorrow. If you are ready to embark on a new journey, join #TeamSchindler and discover more on the career website. Please note that any unsolicited application from Recruitment Agencies will be rejected and does not constitute an offer from a Recruitment Agency.,

Major Deliverables: Generate leads & business from assigned dealership as well as the open market Maintain a healthy relationship with Dealers for sales objective. Ensuring Post Disbursal Documents (PDD) updation RC, First EMI & Non starter collection & its updation to maintain the portfolio Timely Communication to dealers staff about the scheme / HO communication about payouts/RC, etc Ensure enhanced sourcing & business at the dealer counter(s) being managed Ensure proper implementation of all the finance schemes in operation at Dealer level & impart regular training on the same to the dealer Sales team Understanding of customers need and proper guidance / explanation of the finance schemes to the customers Daily sharing of MIS with case wise status of the leads given by dealership Minimum Nos. expected as per productivity matrix. Login to conversation to maintain the targeted ratio. Location - Mumbai,Delhi / NCR ,Pune,Bangalore,Hyderabad,Chennai

Summary To write, support and manage projects to prepare high quality medical and scientific communications including, literature review, abstracts, posters, slide sets, Manuscripts (complex) for publication/ presentation at congresses or internal medical and/or clinical team. About the Role Location Hyderabad #LI Hybrid Major Responsibilities: Prepares, literature review, abstracts, posters, and slide sets, and Manuscripts (complex) working from various data sources including clinical study reports, patient profiles, protocols etc. Performs quality control (QC) checking / proof reading of the above-mentioned deliverables to meet customer expectations. Manages multiple projects of up to two brands at any given time. Obtains feedback from customers and implements customer management tactics. Complies with and support group s project management tool, standards, policies and initiatives. Follows Novartis specifications for documentation, specifically Novstyle, templates etc. Follows and tracks clinical trial milestones for assigned projects. Maintains records for all assigned projects including archiving. Maintains audit, SOP and training compliance. Train new joiners, fellow colleagues as and when required. Performs additional tasks as assigned. Minimum Requirements: Minimum Education - Science degree or equivalent, B. Sc. /equivalent with 8 years Clinical Research (CR) experience, M. Sc. /M. Pharm +6 years of clinical research (CR) experience. Desired Doctoral Degree or Qualification in Medical Sciences (MBBS/MD/equivalent). PhD + 4 year of CR experience, MBBS/equivalent + 4 year of CR experience, MD +2 years of CR experience. Why Novartis: Our purpose is to reimagine medicine to improve and extend people s lives and our vision is to become the most valued and trusted medicines company in the world. How can we achieve this? With our people. It is our associates that drive us each day to reach our ambitions. Be a part of this mission and join us! Learn more here: https://www. novartis. com / about / strategy / people-and-culture You ll receive: You can find everything you need to know about our benefits and rewards in the Novartis Life Handbook. Commitment to Diversity and Inclusion: Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here: https://talentnetwork. novartis. com/network. Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients lives. Ready to create a brighter future together? https://www. novartis. com / about / strategy / people-and-culture Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork. novartis. com/network Benefits and Rewards: Read our handbook to learn about all the ways we ll help you thrive personally and professionally:

To generate demand for EP and drive Distribution & Retail business in the market. Achieve revenue and margin above set quota in support of Annual Operating Plan. Experience of working with distributor, to engage and expand Channels in assigned geographies and track primary, secondary sales Customer Management Meet new customers and expand customer base To maintain and develop relationships with existing customers Responsible for Accurate forecast of revenue and growth opportunities in territory / segment Well conversant with Key Account Management Having Good Connect with Architects / Consultants / Builders / Govt Deptt /PMC/Electricals Contractors Sales and Commercial Activities Ensure Order log-in as per Company Policy Liaising with Logistics to check the progress of existing orders and communicate as appropriate to customer Review Statement of accounts periodically for assigned Channel partners and ensure any discrepancy is addressed immediately Graduate in any stream/MBA/PG Team Player, Ability to solve problems, Good communication skills Presentation skills Negotiation skills Commercial Acumen Min 5-10 yrs. of experience preferably in Electrical, Lighting, Wire Industry Base location : Raipur Graduate in any stream/MBA/PG Team Player, Ability to solve problems, Good communication skills Presentation skills Negotiation skills Commercial Acumen Min 5-10 yrs. of experience preferably in Electrical, Lighting, Wire Industry Base location : Raipur Channel and Dealer Management Increase presence in Trade Market through effective Channel Management Identify and appoint new Channel and Dealers in assigned territory as required Engage and Drive additional revenue from existing Channel and Dealer network Ensure all Channel Communications, reach the Channel on time Support Channels in achieving their Goals by providing retailing support Ensure adherence to agreed Commercial Requirements Appointment of new retailers in assigned geography Local Product Promotions Ensure Local Promotion Plan is executed as per schedule with adherence to Brand Guidelines Conduct periodical meets aimed at Dealers, Electrical Contractors and other Key Influencers Drive Trade Visibility by ensuring Signages, Display Boards, Brochures and Price Lists are displayed appropriately at Channel and Dealer counters Identify and drive innovative ways to improve market share Channel and Dealer Management Increase presence in Trade Market through effective Channel Management Identify and appoint new Channel and Dealers in assigned territory as required Engage and Drive additional revenue from existing Channel and Dealer network Ensure all Channel Communications, reach the Channel on time Support Channels in achieving their Goals by providing retailing support Ensure adherence to agreed Commercial Requirements Appointment of new retailers in assigned geography Local Product Promotions Ensure Local Promotion Plan is executed as per schedule with adherence to Brand Guidelines Conduct periodical meets aimed at Dealers, Electrical Contractors and other Key Influencers Drive Trade Visibility by ensuring Signages, Display Boards, Brochures and Price Lists are displayed appropriately at Channel and Dealer counters Identify and drive innovative ways to improve market share

Job Summary: The Retail Store Manager is responsible for the daily operations and overall performance of the retail store. This role ensures high levels of customer satisfaction, staff development, and operational excellence while achieving sales and profitability goals. The ideal candidate is a dynamic leader with strong organizational and communication skills, a passion for retail, and the ability to motivate a team. Key Responsibilities: Sales & Customer Service Drive store sales to meet or exceed targets. Deliver excellent customer service and resolve customer issues effectively. Staff Management Recruit, train, and supervise store staff. Schedule staff shifts to ensure adequate coverage. Operations & Inventory Oversee daily operations including opening/closing procedures. Monitor stock levels and manage inventory ordering, receiving, and loss prevention. Ensure compliance with health and safety standards. Financial Management Manage store budgets and control expenses. Review financial statements, sales reports, and KPIs. Visual Merchandising Maintain high visual merchandising standards in alignment with brand guidelines. Ensure the store is clean, organized, and appealing to customers. Qualifications: High school diploma or equivalent (Bachelors degree preferred). 3+ years of retail management experience, preferably in a supervisory role. Strong leadership and interpersonal skills. Excellent communication, organizational, and problem-solving abilities. Proficient with point-of-sale (POS) systems and Microsoft Office Suite. Ability to work flexible hours, including weekends and holidays. Key Competencies: Leadership and team development Sales and goal orientation Customer focus Attention to detail Decision-making and conflict resolution Adaptability in a fast-paced environment

Whereitz technology is looking for Customer Support:** Are you customer-focused and love solving problems? Join our support team and be the friendly face our customers rely on to join our dynamic team and embark on a rewarding career journey Provide assistance to customers via multiple channels Resolve product or service-related issues Ensure high customer satisfaction and retention Document interactions and escalate as needed

Fictiv Exists to Enable Hardware Innovators to Build Better Products, Faster Fictiv, coined the AWS of manufacturing, is a leading technology company transforming the $350 billion manufacturing industry. Our cutting-edge cloud platform uses AI and machine learning algorithms to help companies build hardware at the speed of software. Come join our growing team! F ictiv exists to help product innovators create Fictiv is a global manufacturing company that simplifies sourcing for custom manufacturing, from prototype to low-volume production. Through its highly-vetted manufacturing network, AI-powered technology platform, and global operations centers across the USA, Mexico, India, and China, Fictiv delivers fast, high-quality custom manufacturing services from quote to delivery. Fictiv s capabilities span the full mechanical bill of materials, including Injection Molding, Compression Molding, 3D Printing, CNC Machining, Die Casting, and Sheet Metal. To date, Fictiv has delivered more than 30 million commercial and prototype parts for early-stage companies and large enterprises alike, helping them innovate faster, free up precious resources, and drive profitable growth. Job Description Are you ready to shake up the world of customer serviceDo you thrive on making connections and finding creative solutionsIf you re passionate about putting customers first in a dynamic, non-traditional environment, we want YOU on our team! In your role as Associate Customer Program Manager Mechanical , you will be working directly with our US-based customers, and you ll be using your agility, problem-solving skills, and customer service advocacy to help our customers increase the velocity and quality of products delivered. You will collaborate with the cross-functional teams to resolve customer pain points, address customer needs, and help manage customer projects end to end. You will support multiple customers across a variety of manufacturing orders to be fulfilled in different regions around the world. Work Hours - 9am-5pm US Pacific Time (Mon-Fri). There is a requirement to work from the office for the initial 3 months which would be the training phase before moving to a hybrid schedule (2 days home/3 days in office). What you will be doing Customer Management: You will be our customers best ally at Fictiv. Work closely with our customers to ensure a seamless and high-quality experience. Nurture relationships and resolve issues to help drive customer loyalty. Case management: Concurrently manage a variety of manufacturing orders with multiple customers and the internal operations teams. Prioritize and resolve top user requests to address their product development needs and meet customer expectations for timing and quality. Communication: Gather, interpret, and communicate engineering, design, manufacturing, and logistics requirements to ensure the orders will be delivered on time and in full Collaboration : Collaborate with sales and the manufacturing operations teams to ensure successful delivery to the customer and advocate on their behalf - through the project lifecycle, including post-delivery exceptions. Program Managemen t: Manage projects with top-down oversight throughout the entire execution to ensure success as defined by adherence to standards of scope, budget, and timeline. Continuous Improvement : Identify improvement areas and collaborate with the cross-functional team to prioritize and define solutions to increase our efficiency. Desired Traits Bachelor s degree in Mechanical Engineering and three (3) - six (6) years of relevant experience in the manufacturing industry, preferably in a client-facing role. The work is fast-paced - you will be working in an operations environment with tight deadlines and high standards. You will need to be organized with good time management, prioritization skills and great attention to detail. We obsess over our customers - you will need to be personable and have outstanding communications skills (both written and verbal) and be able to adapt your communication style effectively. Must be fluent in written and spoken English. Proven experience working directly with US-based customers and/or during US business hours is preferred. This role requires a self-starter mentality . We want you to be excited by a hands-on, high-performing, results-oriented role and driven to exceed expectations for our clients. Accountability is everything; you say what you do and do what you say. The basic project management/operations knowledge - scope, timing and quality. logistics, RMAs, change requests, invoicing. Aligned with our culture centered around continuous learning - bring passion to learn about the manufacturing ecosystem and the New Product Development process. Interested in learning moreWe look forward to hearing from you soon. About Fictiv Our Digital Manufacturing Ecosystem is transforming how the next rockets, self-driving cars, and life-saving robots are designed, developed and delivered to customers around the world. This transformation is made possible through our technology-backed platform, our global network of manufacturing partners, and our people with deep expertise in hardware and software development. We re actively seeking potential teammates who can bring diverse perspectives and experience to our culture and company. We believe inclusion is the best way to create a strong, empathetic team. Our belief is that the best team is born from an environment that emphasizes respect, honesty, collaboration, and growth. We encourage applications from members of underrepresented groups, including but not limited to women, members of the LGBTQ community, people of color, people with disabilities, and veterans.

Fictiv Exists to Enable Hardware Innovators to Build Better Products, Faster Fictiv, coined the AWS of manufacturing, is a leading technology company transforming the $350 billion manufacturing industry. Our cutting-edge cloud platform uses AI and machine learning algorithms to help companies build hardware at the speed of software. Come join our growing team! Impact In This Role Are you ready to shake up the world of customer serviceDo you thrive on making connections and finding creative solutionsIf you re passionate about putting customers first in a dynamic, non-traditional environment, we want YOU on our team! In your role as Associate Customer Project Manager Mechanical , you will support our US-based customers across multiple industries, and work with manufacturing teams in various global regions. Your agility, service mentality, and technical and communication skills will be essential in helping our customers increase the velocity and quality of their delivered products. You will support program management teams and collaborate with cross-functional stakeholders to address customer needs, resolve issues, and facilitate solutions. This position offers a unique opportunity to learn and grow through hands-on experience and professional development. Work Hours - 9am-5pm US Pacific Time (Mon-Fri). There is a requirement to work from the office for the initial 3 months which would be the training phase before moving to a hybrid schedule (2 days home/3 days in office). You will report to the Lead of Program Management. What You ll Be Doing Customer Management: At Fictiv, you will be our customers best ally. Work closely with them to ensure a seamless and high-quality experience. Project Coordination/Support: Support Customer Program Management teams in task execution, workflow management, and system update/maintenance. Case management: Concurrently manage a variety of manufacturing orders with multiple customers and the internal operations teams. Communication: facilitate technical communication between the customers (mostly mechanical engineers) and internal stakeholders. Collaboration : Collaborate and support various cross-functional teams to satisfy internal and external customer requirements. Continuous Improvement : Identify improvement areas and collaborate with the cross-functional team to prioritize and define solutions to increase our efficiency. Desired Traits Bachelor s degree in Mechanical Engineering and one (1) - three (3) years of relevant experience preferably in the manufacturing industry. The work is fast-paced - you will be working in an operations environment with tight deadlines and high standards. You will need to be organized with good time management, prioritization skills and great attention to detail. We obsess over our customers - you will need to be personable and have outstanding communications skills (both written and verbal) and be able to adapt your communication style effectively. Must be fluent in written and spoken English. This role requires a self-starter mentality . e want you to be excited by a hands-on, high-performing, results-oriented role and driven to exceed expectations for our clients. Accountability is everything; you say what you do and do what you say. Aligned with our culture centered around continuous learning - bring passion to learn about the manufacturing ecosystem and the New Product Development process. About Fictiv Our Digital Manufacturing Ecosystem is transforming how the next rockets, self-driving cars, and life-saving robots are designed, developed and delivered to customers around the world. This transformation is made possible through our technology-backed platform, our global network of manufacturing partners, and our people with deep expertise in hardware and software development. We re actively seeking potential teammates who can bring diverse perspectives and experience to our culture and company. We believe inclusion is the best way to create a strong, empathetic team. Our belief is that the best team is born from an environment that emphasizes respect, honesty, collaboration, and growth. We encourage applications from members of underrepresented groups, including but not limited to women, members of the LGBTQ community, people of color, people with disabilities, and veterans.

Who are we Equinix is the world s digital infrastructure company , operating over 260 data centers across the globe. Digital leaders harness Equinixs trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals. Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success. Job Summary Is a skilled specialist that works on assignments requiring considerable judgement. Focus is on tasks using considerable skilled judgement and has deep understanding of standard operating procedures. Supports the overall team. Responsibilities Queue Management / Reporting Reviews work orders in the queue and handles skilled requests which require deep understanding of standard operating procedures and adherence to commitment times Reviews expedited requests and handles or re-directs to appropriate team members Supports cross functional teams by collaborating on customer tickets Maintains detailed written records of all work activity Ensures any necessary reporting is complete and accurate; executes ad-hoc reporting requests Creates Purchase Orders (POs) and Purchase requests (PRs) Assigns locks and keys for both Equinix and customer keys, where applicable Supports creating reports to customers (e.g. power or access) Updates local asset databases and other systems Installations Handles requests requiring skilled rack and stack support of customer equipment Able to read skilled installation spreadsheet plans and supports implementing installations accordingly Supports the building and installation of difficult and challenging installs; which may include: intra-cage fiber tray, ladder rack, customer equipment and cabinets; overhead cable trays, cage mesh, cabinets, and cable management/support systems; grounds cabinets and two-post racks; performs tape changes and back-up updates Recognizes and raises advanced capacity concerns for infrastructure expansions needs and cabling. Performs quality checks on both cross-connects and on-site support tickets, and suggests improvements Cross-Connect Supports challenging datacenter cross-connect work requiring deep understanding of operating procedures for installs, terminations, modifications, and testing. Installs and tests challenging cross-connect circuits, which may include: switched, multiplexed, etc. Testing / Troubleshooting Supports skilled requests on standard layer 1, 2 and 3 cross connect certification testing Supports the troubleshooting of skilled circuits (i.e., switched, multiplexed, etc.) Supports advanced testing and troubleshooting Stakeholder Partnership Monitors stock levels and proactively addresses needs for reordering of materials in partnership with proper teams Provides escalation support for work order expedites Partners with internal stakeholders on cross functional work Customer Management Supports customer satisfaction through timely and precise order execution and quality assurance checks Delivers a high level of service and an excellent customer experience when interfacing with customers. Supports sensitive customer situations Manages time expectations on new deployments and existing alterations Supports customers on-site by through access control and escorting services Point of Contact (POC) for supporting skilled customer requests, exceptions or escalations Projects Supports advanced installations; provides input and identifies problems with drawings and assists with verification of custom projects Supports vendors on various Data Center related projects Performs quality assurance on new customer installation or deployments Training Supports standard operating procedures and best practices to maintain a high level of service is maintained May coach others on operations procedures and basic safety May provide coaching and mentorship to more junior team members Qualifications Typically requires a Degree in Engineering and 4-6 years of equivalent work experience Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form .

We are looking for a motivated and customer-focused Call Centre Executive / Telecaller to join our customer support team. The ideal candidate will be responsible for handling inbound and outbound calls, resolving customer queries, providing accurate information, and ensuring a positive customer experience. Key Responsibilities: Handle inbound and outbound customer calls in a professional manner. Provide accurate information related to products, services, orders, and support requests. Record customer interactions, complaints, and feedback in CRM systems. Escalate unresolved issues to the appropriate internal teams. Follow communication scripts and standard operating procedures (SOPs). Meet daily/weekly/monthly call and service targets. Maintain a positive, empathetic, and professional attitude toward customers at all times. Stay updated on company products, services, and policies. Requirements: Minimum qualification: 12th pass or graduate in any discipline. Proven experience in a call centre or customer service role is a plus. Good communication skills in [Hindi/English/regional language as per requirement]. Basic computer knowledge (MS Office). Ability to handle pressure and meet targets. Polite, patient, and problem-solving attitude. Willing to work in rotational shifts if required. Preferred Skills: Multilingual ability is a plus. Experience in B2C or tech support environments. Familiarity with call tracking and ticketing systems. *******EXCELLENT ENGLISH COMMUNICATION SKILLS REQUIRED*************************

1) Preparation of BOM 2) Costing Analysis 3) Handling of Site issues 4) Follow up on quotations 5) Technical understanding of dimensions 6) Technical Design Evaluations 7) Ability to multitask 8) To work in fast paced environment 9) Site visit

Order processing, material follow up with the factory, follow up with transporter for on time material delivery. Payment follow ups, Build and maintain strong relationships with customers. Address customer inquiries and concerns promptly. Required Candidate profile At least 3 years of experience in CRM operations in a manufacturing company. Need immediate joiner Good Communication skills must Perks and benefits PF, INSURANCE

We are one of the key market leaders in AUTOMOBILE manufacturing and its Sales across the Indian and International markets. We offer a creative and progressive culture with all the exciting challenges and rewards of working for a dynamic, international company. You will be working as Technical Support & Warranty Deputy Manager in our Commercial Vehicles - After Sales CV (ICE & EV) and Spares Business Department. This department works ardently towards providing timely and accurate after sales services to ensure high customer satisfaction and experience, and promote the brand positioning of the products in the market . Your Job Role Summary In this role, you will work towards conducting technical assessments-inspections, resolve technical cases and handle automotive dealers inquiries in accordance with the company's policies to ensure higher customer satisfaction and experience Your Key Deliverables will be: Conducting technical assessments and inspections, providing technical assistance to customers on products purchased, providing troubleshooting assistance and resolving product related concerns. Developing support service network through timely feedback and communication on product improvement or changes related to the concerned areas. Managing automotive dealers inquiries in accordance with the company's policies and providing technical support to resolve them. Providing timely support to field team on technical issues, field failure feedback and analysis and product improvement in terms of quality. Sharing MIS report to all concerned on feedback from the field related to concerns, conclusion, product improvements, etc. Making preparation for new product launch, conducting research on service part requirements and special tool development for existing & upcoming products and making appropriate decision. Enhancing Net Promoter Score through field complaint resolution and product quality enhancement steps Development of technical publications like Service station manuals, Owners service manual, wall charts, etc. Technical Campaign launching& Monitoring. Arrangement to dispatch the modified parts to dealers. Preparation of documents for various audits of Product Support & Warranty. Diagnostic tool development and data analysis. Key Success Factors Enhanced customer satisfaction through excellent technical service provision Accurate analysis of technical faults and immediate trouble shooting Suggestions for improvement in product quality through technical service provisions Essential Qualification : BE / BTech (Mechanical / Automobile Engineering) Or Diploma in Mechanical engineering or Automobile engineering. (Good to have) Desired Qualification : MBA (Marketing) Work Experience : Total 5 or more years of experience in the industry with minimum 2 years in Technical Support in an Automobile Sector. Preferred Technical Skills and Certification Knowledge of vehicle testing procedure and parameters, root cause analysis techniques, automobiles/ parts and functions Stronghold in operations of automobile components Working in CFTs for product improvement Experience in the CV domain Preferred Industry Experience Automobile engineering like Commercial Vehicles, Passenger Vehicles, Three-Wheeler, Tractor Industry or related fields Core and functional competencies Should be proactive and enthusiastic with a willingness to learn and adapt to processes, technology and systems Should be result oriented and self-driven to reach set objectives and targets Demonstrate exceptional customer service orientation from inspection to resolution for each issue Demonstrate attention to detail and possess troubleshooting and problem-solving skills with an ability to work in a team environment. Should possess Critical thinking, use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions to problems Ability to handle complaints, settle disputes and resolve grievances and conflicts or otherwise negotiating with others

We are one of the key market leaders in AUTOMOBILE manufacturing and its Sales across the Indian and International markets. We offer a creative and progressive culture with all the exciting challenges and rewards of working for a dynamic, international company. You will be working as Technical Support & Warranty Deputy Manager in our Commercial Vehicles - After Sales CV (ICE & EV) and Spares Business Department. This department works ardently towards providing timely and accurate after sales services to ensure high customer satisfaction and experience, and promote the brand positioning of the products in the market . Your Job Role Summary In this role, you will work towards conducting technical assessments-inspections, resolve technical cases and handle automotive dealers inquiries in accordance with the company's policies to ensure higher customer satisfaction and experience Your Key Deliverables will be: Conducting technical assessments and inspections, providing technical assistance to customers on products purchased, providing troubleshooting assistance and resolving product related concerns. Developing support service network through timely feedback and communication on product improvement or changes related to the concerned areas. Managing automotive dealers inquiries in accordance with the company's policies and providing technical support to resolve them. Providing timely support to field team on technical issues, field failure feedback and analysis and product improvement in terms of quality. Sharing MIS report to all concerned on feedback from the field related to concerns, conclusion, product improvements, etc. Making preparation for new product launch, conducting research on service part requirements and special tool development for existing & upcoming products and making appropriate decision. Enhancing Net Promoter Score through field complaint resolution and product quality enhancement steps Development of technical publications like Service station manuals, Owners service manual, wall charts, etc. Technical Campaign launching& Monitoring. Arrangement to dispatch the modified parts to dealers. Preparation of documents for various audits of Product Support & Warranty. Diagnostic tool development and data analysis. Key Success Factors Enhanced customer satisfaction through excellent technical service provision Accurate analysis of technical faults and immediate trouble shooting Suggestions for improvement in product quality through technical service provisions Essential Qualification : BE / BTech (Mechanical / Automobile Engineering) Or Diploma in Mechanical engineering or Automobile engineering. (Good to have) Desired Qualification : MBA (Marketing) Work Experience : Total 5 or more years of experience in the industry with minimum 2 years in Technical Support in an Automobile Sector. Preferred Technical Skills and Certification Knowledge of vehicle testing procedure and parameters, root cause analysis techniques, automobiles/ parts and functions Stronghold in operations of automobile components Working in CFTs for product improvement Experience in the CV domain Preferred Industry Experience Automobile engineering like Commercial Vehicles, Passenger Vehicles, Three-Wheeler, Tractor Industry or related fields Core and functional competencies Should be proactive and enthusiastic with a willingness to learn and adapt to processes, technology and systems Should be result oriented and self-driven to reach set objectives and targets Demonstrate exceptional customer service orientation from inspection to resolution for each issue Demonstrate attention to detail and possess troubleshooting and problem-solving skills with an ability to work in a team environment. Should possess Critical thinking, use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions to problems Ability to handle complaints, settle disputes and resolve grievances and conflicts or otherwise negotiating with others

Deloitte is looking for M&C_Manager _Account/Client Management to join our dynamic team and embark on a rewarding career journey Delegating responsibilities and supervising business operations Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities. Resolving conflicts or complaints from customers and employees. Monitoring store activity and ensuring it is properly provisioned and staffed. Analyzing information and processes and developing more effective or efficient processes and strategies. Establishing and achieving business and profit objectives. Maintaining a clean, tidy business, ensuring that signage and displays are attractive. Generating reports and presenting information to upper-level managers or other parties. Ensuring staff members follow company policies and procedures. Other duties to ensure the overall health and success of the business.

KPMG India is looking for Senior - CRM Technical to join our dynamic team and embark on a rewarding career journeyLead and manage the design, development, and implementation of technical solutions for complex business requirements.Provide expert-level support and mentorship to junior team members, guiding them through technical challenges and best practices.Review code, technical documentation, and system designs to ensure high standards of quality, performance, and scalability.Collaborate with cross-functional teams including product managers, architects, and QA engineers to deliver end-to-end solutions.Identify areas for system improvements and propose enhancements or optimizations to existing infrastructure or applications.

Role purpose: Drive demand generation with focus on liquidation in the assigned area Through field promotional activities such as pre-sowing campaigns, Farmer Training Programs, Field days and Field trips in key villages of the assigned area Plan, track and Manage team of Market Development Officers (MDO) and their activities Actively manage relationships with Distributors and Retailers Focus on accurate and timely planning, placement, liquidation and collections Regularly report sales and other commercial activities using Salesforce. com (SFDC) and other digital platforms Develop and maintain relationships with key influencers in the territory Accountabilities: Create and Execute the Commercial plan and modus operandi to deliver the planned commercial activities for the responsible geography. Plan and ensure that the right product is available on shelf at the right time and right quantity. Execute a plan for the growth of the responsible geography, increase market share and lead growth. Ensure that right people are available to deliver the business aspiration. Have a fully motivated, engaged and energized Field Staff. Support a strong channel engagement and campaign plan along with executing the Go-To-Market Strategy for effective business success. Any other responsibilities as assigned by senior manager from time to time including Country/Division projects. Key Deliverable : Achieve sales revenue targets for the sales region Undertake the required channel management to ensure availability of company stocks, enable prompt and efficient liquidation in line with demand and minimise saleable returns from trade Accountable for collections from all customers in the sales region, ensure they are in line with policies and taking required action steps with errant customers Overarching accountabilities: Maintain leading position of the company by creating pull for product assortment at the channel level Be completely crisp and clear in reporting to the Business Manager about the achievements and the risk areas in the region Work with colleagues within the territory, in the division, in the crop groups and marketing function to develop effective governance and ways of working at the critical interfaces. Support the development of a change plan taking into account employee engagement, team development and customer connection.

Urgent Hiring for CRM profile: Must have knowledge of customer handling, customer satisfaction. Able to deal with patient. Strong Communication & interpersonal skills Interested candidate share their resumes on himanshi.singla@aimsindia.com .

Roles and Responsibilities: An International Voice/ non voice Process Job is a job where the executives are assigned to handle the calls from customers in different countries, particularly the U.S, UK, Canada, Australia etc. These jobs include product and service support or technical support in which the customer is calling to solve an issue. Skills Required: Excellent Verbal and Written Communication skills. Good logical reasoning & analytical skills. Able to interact with customers Call / Chat, should be able to answer servicing questions. Able to work in Rotational and night shifts (US) Salary Range : INR 2,83,772 - 4,00,000 L.P.A + ( Incentive + Goodies) Age limit: 18+ to 35 years below. Benefits: Two way cab facility. Life Insurance. Medical Insurance World Class Facility - Cafeteria, Gym, Sports arena, Amphitheatre, Theme based break-out zones Eligibility Criteria: PUC/12th/Diploma, Undergraduate/Graduate (B.com, BBA, BSC, BCA, BE, B.tech, BA and Postgraduate MBA/MCOM freshers and experienced can apply. Note: Interested Candidates can directly call on or WhatsApp me on : HR Nikhath Call/DM @7259974946 Reference Code 145 Call or whatsapp to above number

Position: Analyst / Sr. Analyst Recoveries - Bankruptcy bluCognition is an AI/ML based start-up specializing in developing data products leveraging alternative data sources and providing servicing support to our clients in the financial & telecom sector. Foundedin2017, by some very named senior professionals from the financial services industry, the company is headquartered in the US, with the delivery center based in Pune. We are entering a significant growth phase and are looking for individuals with entrepreneurial mindset who wants us to join in this exciting journey. https://www.blucognition.com/ The Role: Analyst / Sr. Analyst in the Recoveries Bankruptcy back-office process for a premier US-basedTelecom client, renowned as an industry leader and one of the most esteemed companies inthetelecommunications sector. Responsibilities: • Complete assigned bankruptcy tickets to achieve daily deliverables. • Research accounts to determine the qualification of Bankruptcy (Chapter 7 and 13 filings). • Resolves and close bankruptcy disputes. • Accountable to take necessary actions on Bankruptcy filings. • Follow bankruptcy compliance guidelines. • Accountable for Occupancy and Quality Assurance. • Assist in identifying and report process gaps. • Remains current and knowledgeable on every aspect of Telecom bankruptcy processes. • Assist with special projects, such as testing new applications. • Assist with new hire training when needed. Qualification & Skills: • Bachelors qualification in any field. • 1 to 3 years of relevant experience. • Experience working with bankruptcy filings in a US-based company preferred. • Telecom industry experience preferred, but not mandatory. • MS Office - Thorough understanding of the functions and diverse features of MS Office applications such as Excel, Word, etc. • Strong eye for details with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy. • Good communication skill, with proficiency in English. • Ability to work independently with minimum guidance. Location: Pune, Maharashtra, India Mode of Work : Onsite Shift Timings: Day (Flexibility required between 10 AM to 7 PM and 12:30 PM to 9:30 PM)

Responsibilities: * Manage customer queries via phone calls * Maintain high call quality standards * Meet daily/weekly sales targets * Update CRM system with interactions * Close sales through persuasive selling techniques

Responsibilities: * Manage candidate pipeline from sourcing to offer acceptance * Collaborate with hiring managers on job requirements and interview scheduling * Conduct phone screens and reference checks