1583 Customer Management Jobs - Page 10

Role & responsibilities Location : Pune Shift : Rotational Shift Designation : Analyst Kindly fine below Job Description for reference. Seeking bright, articulate, detail-oriented candidates with a desire to help us exceed our customers expectations. Our Member Online team plays a critical role in delighting our customers through delivering timely, accurate, and professional service via email. Provide quality instructions or responses to be able to resolve the customer's issue. Develop strong customer relationships and will be responsible to resolve queries of the customers through e-mail within the assigned TAT of 4 hours. Manage and take ownership of the resolution process for all customer related issues. Maintain up to date knowledge of the process. Emphatic, courteous and always express a sincere desire to help. Professional Experience in healthcare insurance will be an added advantage. Work in rotational shifts - Monday to Sunday. Weekly off 2 days will be provided. Job Qualifications Graduate / post-graduate degree. Typing Proficiency: 40-60 wpm. Effective reading and writing English communication skills - should be able to communicate professionally, use proper grammar, punctuation, and spelling in complete. Ability to communicate clearly, concisely, and effectively. Excellent communication, analytical, listening, and organizational skills. Must be able to adhere to schedule changes based on department and/or business. Must be an energetic self-starter with the ability to work both independently and within a team. Excellent time management skills, attention to detail and the ability to multitask. Competent in MS office and web browser environments. Ability to continually display positive attitude. Good interpersonal skills and strong client focus Ability to handle process escalations, identify issues and risks and propose resolution. Customer service experience via emails would be an advantage. Language Skills English - speaking, reading, and writing. Technical Competencies Good knowledge of MS Office applications, especially Word and Excel required. Ability to perform tasks on multiple computer applications.

Were Hiring: Customer Care Executive- Domestic Voice Process We are hiring dynamic and customer-oriented individuals for the role of Customer Care Executive for Domestic Process-Voice Process at a French-based Multinational Company (MNC) . This role involves handling inbound and outbound customer calls, resolving queries, providing excellent service, writing emails, and updating customer records in our CRM system in real time during the calls. Key Responsibilities: Handle customer queries and complaints efficiently through voice calls Provide accurate information and effective solutions to customers Maintain a high level of professionalism and empathy during all interactions Write and respond to customer emails as needed Update and store customer information in the CRM system simultaneously during calls Document call and email details, follow-up actions, and resolutions accurately Follow company scripts, guidelines, and quality standards Escalate unresolved issues appropriately and in a timely manner Required Skills: Excellent communication skills in Hindi and English Strong command of English: reading, writing (at least 35 words per minute), speaking, and listening Ability to multitask: communicate effectively while updating data in real time Good interpersonal and problem-solving skills Basic computer literacy and fast system navigation Professional attitude and a customer-first mindset System Requirements: You must have access to the following: Your own PC or Laptop with Intel i5 processor 7th Gen. or above Minimum 8 GB RAM Operating System: Windows 10 or above Noise-cancellation headphones for clear communication Stable high-speed Wi-Fi Power backup to ensure uninterrupted work Eligibility Criteria: Minimum Qualification: 12th Pass / Graduate (any stream) Freshers and experienced candidates are welcome Experienced candidates may be offered a higher package Age: Must be 32 years or below Willingness to work in rotational day shifts , 6 days a week Benefits: Competitive fixed salary with performance-based incentives Appraisal opportunity after 9 months based on performance Career growth and internal promotion opportunities Supportive and friendly work environment How to Apply: Send your updated resume on WhatsApp or Call us directly to schedule your interview: +91 8544918342

Role & responsibilities : Acts with integrity, honesty, and knowledge that promote the culture and values of TATA Starbucks. Anticipates customer and store needs by constantly evaluating environment and customers for cues. Maintains a calm demeanour during periods of high volume or unusual events to keep store operating to the prescribed standard so as to set a positive example for the shift team. Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Provides feedback to store manager on partner performance during shift. Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager. Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance. Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs. Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns. Executes store operations during scheduled shifts. Organizes opening and closing duties as assigned. Follows TATA Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift. Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team. Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers. Maintains regular and consistent attendance and punctuality. Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products. Recognizes and reinforces individual and team accomplishments by using existing organizational tools and by collaborating with the store manager to find new, creative, and effective methods of recognition. Preferred candidate profile : Minimum 12th Completed Age Criteria : 18 years At least 1 year experience of team handling into any retail or QSR Perks and benefits 5 days work week Accidental and Life insurance support|Emotional & Mental counselling Opportunity to become a Coffee Master Starbucks Meal & Beverages| 30% brand discount Parental Medical Insurance

(Freshers with good communication skills can also apply. ) Key Responsibilities: >> Manage daily store operations. >> Deliver exceptional customer service & retail experiences. >> Ensure smooth store functioning and maintenance. (Non-Sales role) Requirements: >> 1-3 years of experience in retail, sales, or similar fields. >> Excellent communication and pleasing personality. >> Passion for retail experiences and customer service. >> Proven track record in customer experience & KPIs. >> Graduation mandatory. Interested candidate can share their resume via: 7907074855 (WhatsApp only) / surjish.suresh@livspace.com

Responsibilities Welcome customers and assist them in selecting suitable products Process transactions, handle billing, and provide customer receipts Keep track of stock, coordinate with logistics team, and flag fast-moving items

Role & responsibilities : Acts with integrity, honesty, and knowledge that promote the culture and values of TATA Starbucks. Anticipates customer and store needs by constantly evaluating environment and customers for cues. Maintains a calm demeanour during periods of high volume or unusual events to keep store operating to the prescribed standard so as to set a positive example for the shift team. Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Provides feedback to store manager on partner performance during shift. Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager. Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance. Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs. Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns. Executes store operations during scheduled shifts. Organizes opening and closing duties as assigned. Follows TATA Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift. Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team. Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers. Maintains regular and consistent attendance and punctuality. Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products. Recognizes and reinforces individual and team accomplishments by using existing organizational tools and by collaborating with the store manager to find new, creative, and effective methods of recognition. Preferred candidate profile : Minimum 12th Completed Age Criteria : 18 years At least 1 year experience of team handling into any retail or QSR Perks and benefits 5 days work week Accidental and Life insurance support|Emotional & Mental counselling Opportunity to become a Coffee Master Starbucks Meal & Beverages| 30% brand discount Parental Medical Insurance

Business Development Executive - Kolkata Job Details | Tata Consumer Products Limited Search by Keyword Search by Location Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Business Development Executive - Kolkata Tata Consumer Products Limited Business Development Executive - Kolkata What are the Key Deliverables in this role ? Drive Primary & Secondary Sales in the territory in line with the business objectives of the company. Primary Sales - Develop the channel partner network and implement the distribution objectives to drive reach & penetration across the territory. Secondary sales (On Premise and Institutional Distribution) - Increase number of FS outlets, maintain high service level, drive usability and range selling of assigned categories of products and ensure commercial hygiene in the territory Prepare market execution plan (day-wise MJP) & submit weekly reports Provide ground-level inputs for promotions, local activations & demand forecasting exercise. Demand forecasting Regular analysis of primary & secondary sales data to identify gaps in the business & providing insights to Area Sales Manager about the territory. Timely review/ communication with DBs to maintain timely supplies. Real-time follow-ups with DBs for stock conversion, delivery Co-ordination with Finance team for pricing issues, accounts settlement, claims management. What are the Critical success factors for the Role? A graduate / post-graduate with 2 4 years of prior work experience in Food services channel Proven and deep knowledge of sales and distribution system for food services channel Knowledge of basic concepts of consumer goods distribution such as various channel partners, distribution mix, ROI calculation, visibility creation and evaluation of distribution health indicators Knowledge of competitor mapping and benchmarking Strong customer management/ business development skills

Job Location - Nagaon, Assam Division - GenNext (General) As a Professional sales you will be responsible for the development and performance of all sales strategies in assigned market. Further you will drive primary sales, secondary sales and ensuring brand presence in defined markets. You will supervise/manage the distributor network to achieve desired sales objectives thereby ensuring achievement of financial and ethical objectives of the division as per the business strategy. To achieve this you will have authority to develop your customer management plan, approve expiry products issue credit note for distributors under your control, recommending appointment and credit limits of distributors, develop, execute plan your resource utilization and participate in Strategy Execution review meetings to ensure alignment. You have a very important role to play in Divisions success. Roles and Responsibilities in detail Area Business Planning: Plan for monthly and quarterly business. Plan for Trade activation business and over all sales Plan demand generation and fulfillment Monitor actual Sales and mid course corrections and inputs to reduce variance against expectations Prescription audit for Abbott brands and other competitors brands To create and update customer list having specified number of doctors / chemist (Trade) as per the therapy / product requirement and maintain the same in physical / electronic format. Identifying potential town and appointing distributor and customers (trade) in line with business philosophy Business generation development: Achieve monthly, quarterly, half yearly and yearly Sales target by promoting companies product ethically to customers as per the business plan Having science base discussion with Doctor and chemist for promotion of product in clinic and at chemist place Organizing Camps (CME) as per the division strategy and customers need To carry out activations across trade and clinics for brand visibility To plan and conduct merchandising and sampling activity as per Division strategy. Facilitate the process of successful new product / products launch in the territory by undertaking correct identification and targeting customers for the new product, meet them at pre determined intervals, effective in clinic / trade promotion and feed back to the company Execute the customer management plan to ensure that all the customers are covered as per the plan and meet minimum KPIs as follows: a. 100% coverage of Doctors. b . Customer Call average as per the customer management plan of the division / therapy. c. Market intelligence collection, retailer level inventory management calls as per the product profile and marketing strategy of the therapy / division. Brand Management: Ensuring the visibility of Abbott brands on retailers outlet as a part of brand promotion strategy To plan and attend Retail meets, Market Blitz etc for sales growth LOCATION: India > Kolkata : Mediasiti Building t

Position Title : - Cluster InCharge -Retail Sales (Female Candidates only) Opened location: Reporting to: RSM Business Unit: Baby Care Department / Function: Retail Marketing Working Days: Mon-Sat (Sunday Holiday) Interested Immediate Connect- 7892648654 (Call/wtsapp)24*7 Mandatory to apply to this below link- https://foeurope.my.salesforce-sites.com/jobboard/JobRegister?JobId=a1hKA0000001damYAA The ideal candidate will be responsible for sales performance, customer satisfaction, and staff training and development. You will work to foster client loyalty and expand our brand presence. The ideal candidate will spearhead these efforts with a customer-centric attitude. Responsibilities :- Oversee daily store operations including opening/closing, inventory checks, and supply management. Set and execute sales performance goals to drive revenue and profitability. Hire, train, and assess employee performance and productivity. Lead, motivate, and manage the store team to ensure high service standards. Maintain an orderly, clean, and presentable store environment in compliance with hospital and hygiene standards. Manage stock levels, oversee timely ordering, and minimize wastage. Handle cash management, monitor transactions, and ensure accurate record-keeping. Plan and implement promotional activities to boost sales and customer engagement. Ensure effective product placement for maximum visibility and accessibility. Participate actively in all store-related activities and initiatives. Coordinate with hospital teams on events, promotions, and health-awareness campaigns. Meet with doctors and healthcare professionals to strengthen relationships and generate business opportunities. Resolve customer issues promptly to ensure a positive experience. Maintain accurate records of sales, inventory, and staff attendance. Conduct regular staff training on product knowledge, customer service, and safety protocols. Candidate Profiles Graduation or equivalent experience 4+Years of Team leading experiences in Retail, Hospitality, Pharma,FMCG Two-wheeler is Required Travelling is a must. Age limit 35 Max Travelling is Compulsory for all assigned Stores across territory Psychometrics/ Behavioral Traits: - Demonstrates high energy. Strong ability to influence, drive change amongst ambiguity. Goal driven and result oriented. Clear and fact-based decision making. Diverse and able to work well in teams and across functions. Language: - Proficiency in English and local language. Multilingual will be an advantage. Geographical Experience: - Must have locality market experience. Management Experience: - Team Management, Sales, Business Development, Stakeholder Management Range: - Interview Round: - 1st Round - Manager Round 2nd Round- Business Round 3rd Round- RSM Round

Role & responsibilities We are looking for a highly motivated and results-driven Business Development Manager to join our growing team. The ideal candidate will be responsible for generating leads, acquiring new clients, managing key accounts, and driving revenue growth. This is a strategic role focused on building strong client relationships and identifying new business opportunities to support the companys long-term growth. Identify, qualify, and generate new business leads through various channels. Develop and implement strategies for acquiring new clients and expanding existing accounts. Build and maintain strong, long-term relationships with clients to ensure customer satisfaction and repeat business. Achieve revenue targets and contribute to business growth by consistently closing deals. Conduct market research to identify potential customers and industry trends. Prepare and deliver compelling presentations, proposals, and pitches to prospective clients. Collaborate with internal teams (marketing, delivery, product, etc.) to ensure alignment and success in project execution.

Mega Walk in Drive is Going From Monday to Friday Interview Venue: HBR, DN2, Signet Tower Unit 804 8th Floor College More Sector 5, Saltlake Kolkata - 700091 We are looking for enthusiastic professionals for blended process who possess flawless communication and expertise in customer centric skills. If you have excellent customer handling skills, are tech-savvy, love learning and implementing new technology, with the passion to guide to customers, we would love to talk to you. Interested fresher/experienced candidates can share their updated CV on the below WhatsApp number for booking interview slot. Call & WhatsApp No: (10AM- 7PM ) 9147047911 9147047910 Eligibility: Under Graduates and Graduates can apply. ( regular students are not eligible) Excellent English communication is mandatory. Mindset Required Good written & Verbal communication Interested to work in BPO Blended & Chat Process Basic computer knowledge 5 working days Flexible to work in Night shifts Ready to work from Office Perks and Benefits. Permanent and full time opportunity One way cab facility Incentives and allowances Promotion with IJP Health Insurance/ PF/ ESI/ Incentive

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job Overview Provides planning, design, coordination, and technical support on engineering processes to ensure successful implementation of organizational projects. Job Requirements Overall responsibility for successful projects (mid/high complex) on time execution, cost control and quality delivery. ProcessFollow LEANPD process and ensure project deliverables / documentations. LeadershipBe a role model for TE project members as appropriate and represent to our customers a person with the highest integrity, a positive attitude, technical competence, a strong work ethic, and a high level of project management professionalism PlanningLead and develop effective project plans including the core areas of project integration, timing, costs, risk management, communications, project quality, project resources and procurement activities. ExecutionResponsibility for successful project execution as per the agreed scope and ensure smooth transition of project to serial production. Cost controlManage the project capital expenditures to stay within budget and ensure that the cost performance metrics of net throughput, material consumption and labor content are realized. CommunicationsDevelop the project communication plan, lead weekly project reviews with customers, hold periodic internal project reviews as needed, report project progress to management, manage & influence stakeholder expectations Risk managementeffectively create, monitor, and control risk management plans Customer managementperform integrated change management control including establishing the change management procedure, maintaining the change log. Education and Knowledge Bachelors degree on Engineering (Mechanical / Automobile/Industrial Engineering) Knowledge about Product design and development Critical Experience 6+ years of experience in Project Management Independent Self-starter able to work effectively in a cross functional environment Ability to successfully manage multiple projects and meet scope, schedule, and budget required. Experience managing demanding deadlines Experience in managing and leading Inter regional and inter functional teams Strong interpersonal communication skills (oral and writing) Ability to interact, influence, delegate and collaborate with multiple teams and individuals Strong analytical skills and problem solving to achieve targets Experience on building Business cases for new potential projects Ability to read and interpret engineering drawings and specifications Experience and use of SAP and Microsoft Project PMP certification is advantage Competencies SET Strategy, Execution, Talent (for managers) ABOUT TE CONNECTIVITY TE Connectivity plc (NYSETEL) is a global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, energy networks, automated factories, data centers, medical technology and more. With more than 85,000 employees, including 9,000 engineers, working alongside customers in approximately 130 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more atwww.te.com and onLinkedIn , Facebook , WeChat, Instagram and X (formerly Twitter). WHAT TE CONNECTIVITY OFFERS: We are pleased to offer you an exciting total package that can also be flexibly adapted to changing life situations - the well-being of our employees is our top priority! Competitive Salary Package Performance-Based Bonus Plans Health and Wellness Incentives Employee Stock Purchase Program Community Outreach Programs / Charity Events IMPORTANT NOTICE REGARDING RECRUITMENT FRAUD TE Connectivity has become aware of fraudulent recruitment activities being conducted by individuals or organizations falsely claiming to represent TE Connectivity. Please be advised that TE Connectivity never requests payment or fees from job applicants at any stage of the recruitment process. All legitimate job openings are posted exclusively on our official careers website at te.com/careers, and all email communications from our recruitment team will come only from actual email addresses ending in @te.com . If you receive any suspicious communications, we strongly advise you not to engage or provide any personal information, and to report the incident to your local authorities. Across our global sites and business units, we put together packages of benefits that are either supported by TE itself or provided by external service providers. In principle, the benefits offered can vary from site to site.

Responsibilities: Manage client relationships Provide exceptional customer service Ensure customer satisfaction Handle customer queries & concerns Maintain high levels of CRM accuracy Knowledge of Google sheet and Annual bonus

7 to 11 Yrs years of experience in software development, with expertise in CRM & PowerApps both . Strong expertise in Power Apps, Power Automate, Power BI, and Dataverse. Proficiency in Azure services (API Management, Logic Apps, Functions, Service Bus, Key Vault, App Insights). Hands-on experience with Power Fx, JavaScript, TypeScript, Liquid, and custom PCF controls. Experience in REST APIs, Graph API, OData, and Microsoft Dataverse Web API.

NIIT is hiring! Customer Service Specialist (Night Shift, Voice Process) Location: Airoli, Mumbai , Salt lake , Kolkata Shift: Night (with one-way cab support) Salary: 1.96LPA - 2.4 LPA Experience: Freshers welcome! About the Role: Join our HRO Voice Team handling inbound customer queries. Youll be trained on-the-job, develop communication & computer skills, and contribute to a dynamic support environment. You Should Be: A graduate ( B.Com , B.A., BBA, BHM, B.Sc ) Confident English speaker Comfortable with night shifts and voice calls Basic with MS Office and typing What You’ll Do: Handle customer calls & resolve issues Maintain quality metrics (AHT, CSAT, etc.) Document interactions & suggest improvementsu What’s in It for You: Safe commute with night-shift cab On-site training & growth opportunities Kick-off a career with a reputable brand Ready to start? Send your resume to hayatt.8.khan@niitmts.com Contact via WhatsApp: 7302533421 Preferred candidate profile

Hiring for International BPO || Noida || Gurgaon UG & Grad both can apply Fresher & Exp can apply Rotational shifts & Offs Salary- 15-40k in hand Uncapped incentives 2-way cabs Complementary meals** Vipul - 8448337227 Bhawna - 9319381476

Job description Handle customer queries via Voice email , chat.. Provide excellent customer service by resolving issues promptly. Work on international Voice process for multiple clients Utilize blended process skills to handle semi-voice calls

Job description Handle customer queries via Voice email , chat.. Provide excellent customer service by resolving issues promptly. Work on international Voice process for multiple clients Utilize blended process skills to handle semi-voice calls

Responsibilities: * Lead plant operations & manufacturing processes * Drive process improvements initiatives * Optimize production efficiency & costs * Manage customer relationships * Oversee EBITDA performance Health insurance Food allowance Annual bonus Provident fund

Major Deliverables: Generate leads & business from assigned dealership as well as the open market Maintain a healthy relationship with Dealers for sales objective. Ensuring Post Disbursal Documents (PDD) updation RC, First EMI & Non starter collection & its updation to maintain the portfolio Timely Communication to dealers staff about the scheme / HO communication about payouts/RC, etc Ensure enhanced sourcing & business at the dealer counter(s) being managed Ensure proper implementation of all the finance schemes in operation at Dealer level & impart regular training on the same to the dealer Sales team Understanding of customers need and proper guidance / explanation of the finance schemes to the customers Daily sharing of MIS with case wise status of the leads given by dealership Minimum Nos. expected as per productivity matrix. Login to conversation to maintain the targeted ratio. Location - Mumbai, Delhi, Pune, Bangalore, Hyderabad, Chennai

Key Objective of the Job: A CSE who effectively manage DSE interactions, channel partners and the open market. BDMs responsibilities also include to collaborate with internal stakeholders, including operations & credit teams to ensure efficient loan application processing. Key Deliverables: Lead Generation Generate leads for UCV deals through interactions with DSE or through channel partners/open market. Customer Relationship Management End to end customer relationship management including explaining product offerings and resolving sales queries. Cross-selling product offerings to customers. Educates customers with information to build their understanding of issues and capabilities. Goes beyond their day-to-day work to assist customers in a positive manner. Dealer Relationship Management Maintaining relationship with assigned dealer. Deal Processing Collecting all pre-sanction and post sanction documents and performing accurate data entries (RSPM, SAGE etc) Internal Stakeholder Management Interact with operations and credit team in order to ensure smooth processing of loan application. Education Qualification: Undergraduate/Graduate in any stream. Commerce Graduate preferred. Specialized job competencies: Functional Competencies Communication Skill Negotiation Skill Market/Industry Knowledge Analytical Skill Product Knowledge Behavioral Competencies Execution Excellence Customer Centricity Hiring Parameters: Candidates from commerce graduate stream preferred. Should be comfortable to move in the market. Should have learning attitude. Should have bike and license. Good knowledge of RTO (UV) Should have Product Knowledge (UV) Location: mumbai,delhi,pune,bangalore,hyderabad,chennai

Customer Service specialist: Voice Process: Reputed Bank 2+ years experience Rotational shift & weekoff = 5 days working Salary uptill 4.5 LPA IMMEDIATE JOINERS ONLY Location - Noida, 128

Assist Logi-Sys ERP users with queries and troubleshooting Track and manage customer support tickets efficiently Basic technical skills for ERP system suppor Ability to enhance customer experience and satisfaction

Description At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Team leads for our transportation team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers We're seeking a Team lead for our Delivery centre. In this role you will be responsible for shift operations at our DCs and support the DC manager in performance management and driving the operational plan. Title : Team Lead Location : Gurgaon Essential Functions Job Description Account Identification & Acquisition: Market mapping and Identification of potential retail stores for time bound Acquisition, induction and onboarding of new accounts (I.H.S stores) in the assigned territory. Account Management: Managing and driving the growth of the Channel partners/stores business with Amazon. Build and execute on a strategic account plan that delivers on key business opportunities for the stores and Amazon. Field Visits: Visiting targeted number of stores on a daily/weekly/monthly basis. Training: Deliver training & coaching of Amazon processes, products, operating model and SOPs. Work on the ground to enable network with new product launches and partner with the operations and other teams. Reporting: Maintaining & publishing routine reporting on the stores current performance & business with Amazon. Publish recommendations and action plans based on data. Reporting the overall Network Health in the assigned territory. Team Management: Building and managing a multi-layer team and manage performance through on-the job coaching and mentoring. Driving team of associates for managing their targets. Set proper expectations, provide clear status communications, and manage relationships with the acquired/assigned stores for a mutual growth. Work with Stores/channel partners to improve operational aspects of their business in providing a great delivery experience and consistently enhance efficiency. Enhance Engagement with accounts to improve business and increase retention. Drive stores against goals (Volume, FTR and other key metrics). Handling day to day operational escalations and be available to round the clock to manage the issues. Internal/External Stake holder management. Support station operations and/or customer deliveries. Essential Skills Strong leadership capabilities and people management skills Ability to work under pressure situations Ability to work in ambiguous situations Good communication skills. Ability to communicate and explain to individuals & the team, what needs to be achieved for the Delivery Centre /Amazon to achieve its objectives. Listening skills: Gains input and commitment from all involved in delivering their specific part. Strong Bias for great customer service: Engage the Team in developing their understanding of Customer Experience and knowledge of what Customers actually needs/expects. High Ownership: Follows through to ensure the delivery of changes/solutions/services that fulfil the Customer's needs. Analytical Skills : Effectively analyse and interpret information, identifying & validating the key facts, including reviewing alternatives to determine advantages and associated risks. Basic Qualifications Experience with Microsoft Office products and applications Preferred Qualifications Bachelor's degree Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Company - ATSPL - Haryana Job ID: A2911665

2. Key Responsibilities As the Statutory & Regulatory Professional , your responsibilities will include: Statutory Compliance & Approvals Ensure project design and execution comply with applicable laws, National Building Code (NBC), Bureau of Indian Standards, Factory Act, Corporation Rules and local norms. Review and verify various engineering designs, drawings, layouts and statutory & regulatory proposals for scrutiny and approvals with respective authorities Facilitate the preparation of site plans, online/offline applications, FSI calculations, firefighting layouts, and other required documents. Regulatory Coordination Ensure the implementation of approval processes for factories, environment, electrical, water, and more. Coordinate with local authorities, including MIDC, GIDC, DISH, Pollution Control Boards, PESO and other statutory bodies. Environmental Clearances Support the preparation of Environmental Impact Assessments (EIA), data collection, and engineering investigations for compliance with MOEF/CPCB norms. Obtain Consent to Establish and Consent to Operate certificates. Special Approvals Assist with statutory requirements for fuel tanks, tree authority permissions, and weights & measurement compliance. Support & Guidance Advise on statutory application fees and documentation requirements. Ensure presence during statutory inspections by local authorities at key project stages. 3. Qualifications & Skills Required Qualifications Education : Degree in Civil Engineering, Architecture, Environmental Engineering, or equivalent fields. Experience : 10+ years of experience in statutory compliance for industrial/commercial projects. Key Skills Professional Skills: - knowledge of the Factories Act, National Building Code, and local development regulations. Familiarity with regulatory processes for MIDC, GIDC, MOEF, CPCB, CEI, and local municipal authorities. Expertise in preparing technical drawings, site plans, and documentation for statutory approvals. IFM Provider Management Customer management Digital Skills: - Data Interpretation & Data Management Artificial Intelligence, Cloud Technologies, Cyber Security Interpersonal Skills: - Analytical Problem Solving/ Decision making, Collaborating in business Ecosystem, Teamwork & Collaboration, Conflict MGMT Strategic Thinking & ability to convince Proficiency in MS Office skills, Reading Engineering and CAD drawing, understanding notices and circulars and drafting applications and replies.