4084 Customer Management Jobs - Page 11

Develop MIS system for customer management and internal communication. Provide strong reporting and analytical information support to management team. Generate both periodic and ad hoc reports as needed.

Team Member Voice and Live Chat and (AXA Health) Who is AXA Health? Were AXAs UK health and wellbeing specialists. We help people be the best version of themselves, whatever that means to them. AXA Health is a UK Health insurance company. What is health insurance? Private health insurance gives you access to eligible health treatment when you need it. From seeing a specialist for diagnosis to having a comfortable private hospital stay, were there to look after your health and wellbeing. We offer a range of levels of cover and premiums to best suit everyone's specific needs. Voice Process and Live Chat The role involves handling end-to-end inquiries related to health insurance members, includ...

Role & responsibilities Extensive travel for marketing to the target geography and fruit/ food/ beverage/dairy/ nutraceuticals etc. industries for business generation. Generating enquiries, making quotations as per customer requirement. Business generation by target market search, approach to propose products & solutions of the company Techno-commercial discussions, order finalization with customers to fulfil business targets. Preferred candidate profile BE/ BTech Food Engg/ Agri Engg/ Mech., MBA or higher equivalent qualification. Must have an understanding of processes like fruit pulp, food, beverage, dairy or similar sectors. Experience in marketing to food processing industry or similar....

Our Backstory Reach is a global SaaS platform powering the next generation of network-based services. Companies use our end-to-end platform to launch, operate, and scale innovative wireless, broadband, and IoT services in record time The position we have: Associate Customer Success Representative for a full-service, next generation Customer Care team that specializes in world-class experiences for agents and customers. A Day in the Life: Assisting our awesome customers via phone calls, emails, texts and Live Chat. Its important to add a personal, human touch to each interaction. Were a Customer Care team that genuinely cares about people. Multi-tasking to deliver amazing customer care across...

Selected Intern's Day-to-day Responsibilities Include Manage and engage with the community via WhatsApp, ensuring timely responses, creating engaging conversations, and maintaining a positive environment. Develop and nurture partnerships with colleges and educational institutions to expand the reach of our product/services, create opportunities for students, and organize campus events or promotions. Manage high-value partnerships and collaborations, negotiating and closing deals, ensuring all parties involved are satisfied, and delivering on commitments. Act as the point of contact for users facing issues, addressing their concerns through calls, texts, and emails Resolve problems promptly a...

A Business Analyst will work in a hybrid role that will bridge the gap between the business and development teams. You will work to specify requirements and functionality with the business team. Immediate joiners from Bangalore will be preferred. Job Description: Create and analyze user stories / scenarios Create requirements specification document by gathering requirements from the business group. Prioritize product \ development backlog Write proper acceptance criteria Collaborate with the Development group to create a Functional Specification (FS) document Write Test Cases to ensure that it incorporates requirements from the business requirements, and includes tests or test steps that exp...

Customer Interaction: Respond to customer inquiries via phone, email, and chat in a timely and professional manner. Manage customer complaints and provide appropriate solutions or alternatives. Order Management: Process customer orders, returns. Coordinate with the logistics and supply chain team to ensure timely delivery. Monitor and track order status, keeping customers informed throughout the process. Issue Resolution: Handle product-related issues, delivery problems, and billing. Collaboration: Work closely with the sales, marketing, and logistics teams to meet customer needs. Provide insights and feedback from customers to help improve product offerings and services Reporting & Document...

Role & responsibilities Lead and manage all customer quality-related activities, ensuring adherence to company standards and customer expectations. Ensure delivery of trains with the right quality; halt deliveries and escalate to top management if safety or compliance issues remain unresolved. Implement and maintain the Project Quality Management Plan (QMP) in alignment with Kinet standards and customer requirements. Monitor customer satisfaction and proactively address any concerns or quality-related issues. Drive efficiency and continuous improvement within the quality team through enhanced analysis methods and reporting practices. Act as the primary liaison with customers for quality conc...

Role Overview: As an Assistant Sales Manager - Modern Trade based in Indore, your main responsibility will be to manage and develop relationships with key accounts within the modern trade channel. Your day-to-day tasks will involve achieving sales targets, ensuring product availability, executing promotional activities, monitoring competitor activities, and analyzing sales data to optimize strategy. Close collaboration with the marketing team and other internal departments will be essential to ensure consistent and effective execution of company goals. Key Responsibilities: - Manage and develop relationships with key accounts within the modern trade channel - Achieve sales targets and ensure...

Role Overview: As a Practice Pre-Sales Head at Wipro Limited, your main responsibility is to drive the funnel in the concerned practice and provide the necessary support to the Sales and Pre-Sales teams for closing opportunities. You will enable the sales effort by creating solutions that address customer requirements, while also focusing on competency development of the team and maintaining relationships with OEMs. Key Responsibilities: - Strategy Development / Deployment - Proactively drive the strategic funnel by participating in win strategy discussions - Contribute to deal structuring and pricing discussions - Conduct impact analysis and decide on alliance/partnerships required for deal...

As a Retail Store Supervisor in Gurgaon, your role involves providing exceptional customer service, understanding customer needs, and leading a team of store employees to deliver high-quality service. You will be responsible for scheduling, coordinating tasks, monitoring performance, and resolving concerns promptly to foster a positive work atmosphere. Additionally, you will generate reports on key performance indicators and ensure clear communication channels within the team and with higher management. Your responsibilities also include making invoices and bills. Key Responsibilities: - Provide exceptional customer service and address inquiries to ensure a positive experience - Interact wit...

You will be working as a Site Installation Engineer at Fluidtherm located in Chennai. Your primary responsibilities will include equipment installation, electrical wiring, maintenance, and ensuring the smooth operations of industrial furnaces on-site. **Key Responsibilities:** - Experience in installation and commissioning of industrial equipment & process equipment. - Good communication and customer management skills. - Knowledge in Drawing, AutoCAD, and MS Office. - Hands-on experience in handling site teams and contractors. - Understanding of all safety requirements during the installation of heavy equipment on-site. **Qualifications Required:** - B.E. in Mechanical or Electrical Engineer...

Role Overview: You have 4 to 6 years of experience in Power BI+ SQL and will be responsible for hands-on experience with thorough knowledge of scripting, data source integration, and advanced visual development in Power BI. Additionally, you will be involved in performance tuning of BI reports, writing complex DAX queries, and utilizing SQL Server/PL SQL database skills. Key Responsibilities: - Hands-on experience with scripting, data source integration, and advanced visual development in Power BI - Good understanding of Tableau, Thoughtspot, Cognos, Bobj - Knowledge in Role-Based access (good to have) - Performance tuning of BI reports - Excellent skill in writing Complex DAX Queries - Stro...

As a Salesforce Renewal Manager, you will be responsible for owning and executing a portfolio of renewal contracts in your assigned territory. Your primary focus will be on partnering with internal stakeholders such as Sales and Customer Success Group (CSG) organizations to secure every renewal. Your key responsibilities will include minimizing financial attrition, locking in the most favorable terms, and identifying growth opportunities. Additionally, you will play a vital role in ensuring that customers are set up for success while maximizing the financial results for Salesforce. **Responsibilities:** - Develop and execute win/win negotiation strategies for small account contract renewals ...

Responsibilities 1. Customer Assistance 2. Application Support 3. Document Verification 4. Problem Resolution 5. Processing Updates 6. Compliance and Regulations

JOB DESCRIPTION ROLE: Sales Associate (Retail, in-store) We are a direct-to-consumer - Indian brand launched in May, 2022. NEWME is headquartered in Bangalore. We are obsessed with customers happiness and this is exactly what we are looking for in our customer support team members. Go the extra mile to help our customers as much as possible, wherever possible! Strategic Priorities: Customer Service/Satisfaction Process Execution as per SOP's Achieving Individual Revenue Targets for Department/Category of the Store. Drive Profitability through product knowledge and cross-selling/up-selling skills achievement and in co-ordination with Store Manager. Engaging with customers, highlighting promot...

Job Description: 1. Manage the VIP and potential VIP Players. 2. Make calls to the VIP Users. Calling will include both incoming and outgoing. It will also include other channels to reach the players such as WhatsApp, Telegram, SMS, Email, etc. 3. Track user behavior through the reports like (DAU, MAU, No of Gameplay) 4. Develop a specific action plan for each player to drive spend, retention and loyalty while ensuring targets are achieved. 5. Coordinate across team such as product, help desk, support, tech, etc to track customer query 6. Manage Customer experience ensuring highest standards are met 7. Track daily performance (Deposit, Wager, Game Play) through Daily, weekly & Monthly and ad...

Skill required: Commercial Banking Operations - Core Banking Designation: Banking Operations Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. W...

About the Role: We are looking for an enthusiastic and customer-oriented Service Advisor to join our growing team. As the first point of contact for our customers, you will play a key role in converting inbound leads into service bookings, coordinating with technicians, and ensuring a seamless customer experience from inquiry to completion. This role is perfect for someone who enjoys communication, thrives in a fast-paced environment, and takes ownership of results. Key Responsibilities: Engage with inbound leads through calls, WhatsApp, SMS, and email to convert them into confirmed service bookings. Act as the communication bridge between customers and service technicians to ensure timely a...

Job Title: Customer Relationship Manager Location: Bengaluru, Karnataka Experience: 2- 5 years Employment Type: Full-time Job Summary: We are looking for a proactive and customer-focused Customer Relationship Manager to oversee customer interactions, ensure satisfaction, and drive service excellence. The ideal candidate will act as the main point of contact for customers, resolve issues efficiently, and continuously improve the overall customer experience. Roles and Responsibilities: Manage customer queries, complaints, and feedback through various channels (phone, email, and chat). Ensure timely resolution of customer issues while maintaining high levels of satisfaction. Develop and impleme...

Job Title : Customer Relationship Manager (CRM) Department : Customer Relationship Management Location : Chennai Company : Casagrand Builder Pvt. Ltd. About Casagrand : Casagrand is a leading real estate enterprise committed to building aspirations and delivering value. With over 20 years of excellence, we are known for delivering high-quality residential and commercial spaces that redefine customer satisfaction. Our CRM team plays a pivotal role in ensuring post-sales service excellence and fostering long-term customer trust. Key Responsibilities Customer Handling Be the primary point of contact for customers post-booking until handover. Ensure a seamless customer journey by addressing quer...

Walkin Drive Roles and Responsibilities Manage order processing from receipt to cash application, ensuring timely and accurate processing. Coordinate with internal teams (e.g., sales, logistics) to resolve any issues or discrepancies related to orders. Maintain accurate records of customer interactions, including phone calls, emails, and chats. Identify opportunities for process improvements and implement changes as needed. Provide excellent customer service by responding promptly to customer inquiries. Desired Candidate Profile 1-3 years of experience in Order Management or a related field. Strong understanding of Order Processing principles and practices. Excellent Customer Management skil...

2W Auto parts project management, FILTERATION/FUEL/ENGINE/POWERTRAIN - product development projects, Compliance & Regulatory, end-to end project execution, ensure timely delivery, coordination, OEM mgnt, customer management, Tier1 /mnc WORKING

Minimum 6 months of experience in Customer Relationship or Lead Generation •BPO experience is also acceptable • Excellent communication skills • Strong teamwork abilities • Effective listening and questioning skills.Opens customer accounts

Job Summary: We are looking for a professional and pleasant Receptionist to be the first point of contact for our organization. You will handle front office activities, including greeting visitors, managing calls, and supporting administrative tasks. A positive attitude and excellent communication skills are essential for this role. Key Responsibilities: Greet and welcome visitors in a courteous and professional manner. Answer, screen, and forward incoming phone calls. Manage front desk operations and maintain a tidy reception area. Handle inquiries in person, by phone, and via email. Receive and sort daily mail/deliveries/couriers. Maintain visitor logs and issue visitor passes. Schedule an...