About the Role: We are looking for an enthusiastic and customer-oriented Service Advisor to join our growing team. As the first point of contact for our customers, you will play a key role in converting inbound leads into service bookings, coordinating with technicians, and ensuring a seamless customer experience from inquiry to completion. This role is perfect for someone who enjoys communication, thrives in a fast-paced environment, and takes ownership of results. Key Responsibilities: Engage with inbound leads through calls, WhatsApp, SMS, and email to convert them into confirmed service bookings. Act as the communication bridge between customers and service technicians to ensure timely and high-quality service delivery. Maintain and update the CRM system with accurate customer and lead details. Ensure all service updates, customer preferences, and feedback are recorded properly. Handle customer queries and follow up to ensure satisfaction post-service. Generate and maintain service reports and assist in analyzing lead conversion data. Collaborate with internal teams to improve service workflows and customer experience. Requirements: Graduate with at least one year of experience in CRM management, customer support, or inbound sales. Excellent communication and coordination skills. Familiarity with CRM tools and lead management processes. Proactive, organized, and target-driven with strong problem-solving skills. Startup mindset flexible, hands-on, and takes ownership of responsibilities.
Job Overview The Brand Marketing Lead will be responsible for developing and executing comprehensive brand strategies that enhance brand awareness, drive customer engagement, and support business growth. This role requires a creative and analytical thinker with a deep understanding of the Direct-to-Consumer (D2C) landscape. Key Responsibilities Category Leadership: Drive awareness and adoption of a new and evolving category, positioning Ree Paired as an industry leader. Marketing Strategy: Design and implement innovative marketing strategies that align with our brand vision and drive growth. Campaign Leadership: Strategize, manage, and optimize end-to-end campaigns across multiple channels to achieve marketing and business objectives. Performance Marketing: Take charge of performance marketing efforts, focusing on scaling paid channels (Google Ads, Facebook, Instagram, etc.) and driving measurable results. Brand Development: Enhance brand narrative through compelling storytelling and a customer-centric approach. Analytics & Insights: Leverage data to optimize campaign performance, ensuring every rupee spent delivers maximum ROI. D2C Expertise: Apply deep understanding of the D2C landscape to refine the customer experience and identify growth opportunities. Cross-functional Collaboration: Work closely with design, tech, and sales teams to align marketing efforts with company goals. Budget Oversight: Manage the marketing budget effectively to ensure optimal resource allocation. Qualifications Bachelor's degree in Marketing, Business, or a related field (MBA is a plus). Minimum 4+ years in marketing, with a proven track record in the D2C space and prior work experience working with agencies. Demonstrated expertise in scaling paid campaigns and optimizing metrics like Customer Acquisition Cost (CAC), Return on Ad Spend (ROAS), and Lifetime Value (LTV). Strong strategic thinking, creativity, and adaptability to thrive in a fast-paced environment. Proficiency in tools like Google Analytics, Meta Ads Manager, CRM platforms, and marketing automation software. Excellent leadership, project management, and communication skills.