Customer Quality Lead

Role & responsibilities

• Lead and manage all customer quality-related activities, ensuring adherence to company standards and customer expectations.
• Ensure delivery of trains with the right quality; halt deliveries and escalate to top management if safety or compliance issues remain unresolved.
• Implement and maintain the Project Quality Management Plan (QMP) in alignment with Kinet standards and customer requirements.
• Monitor customer satisfaction and proactively address any concerns or quality-related issues.
• Drive efficiency and continuous improvement within the quality team through enhanced analysis methods and reporting practices.
• Act as the primary liaison with customers for quality concerns, ensuring clear, effective, and timely communication.
• Collaborate with internal departments to ensure all customer requirements are consistently met.
• Lead the resolution of customer complaints in coordination with internal and external stakeholders.
• Ensure strict adherence to final inspection procedures and quality protocols at the site.
• Train, mentor, and guide the customer quality team, fostering a culture of quality and collaboration.
• Prepare and present detailed quality reports and insights to cross-functional teams as required.
• Work cross-functionally to manage inspections and enhance overall customer satisfaction.

Preferred candidate profile

• Bachelor's degree with 14+ yrs/ Diploma with 18+ yrs of experience, preferably from Mechanical or Electrical disciplines.
• At least 8 years of direct involvement in Customer Quality activities of the rolling stock or rolling stock components sector.
• Strong knowledge of quality management standards, particularly ISO 22163 (IRIS).
• A strong Customer Service Focus is required.
• Strong reporting skills and clear communication.

To Apply:

hr@kinet.co.in

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