1582 Customer Management Jobs - Page 5

At YASH, we re a cluster of the brightest stars working with cutting-edge technologies. Our purpose is anchored in a single truth bringing real positive changes in an increasingly virtual world and it drives us beyond generational gaps and disruptions of the future. We are looking forward to hire SAP FICO Professionals in the following areas : Experience 8-10 Years - Should be strong in both FI & CO Modules Strong knowledge & working knowledge in all areas of FICO with minimum 8-10 years of experience and must have independently handled at least 2 HANA implementations. Should have experience in all core sub modules of SAP Finance and Controlling: GL, AP, AR, AA, Product Costing and COPA. Good Knowledge of Group Reporting , SAC, MDG. The candidate will work closely with the Global Finance Users, ABAP development team and Analytics teams. Excellent communication skills, leadership qualities, systematic approach and ability to work effectively in a fast-paced environment. Strong organizational and time management skills Motivated achiever who guides organizations in applying technology to business settings, provides added value, and creates project deliverables in a timely manner. Assess and understand business requirements of end clients and create solution vision and design. Candidates should have good knowledge on Country specific Localization and Statutory requirements. Having very Good Knowledge on Business Process in FICO. He Should be Good in Communication and team Player. Candidate should have experience in writing Functional Specifications independently and should have worked on Custom Objects build from Scratch to Deployments, also should have worked on project /change request estimation. Knowledge in PS Module is added advantage. Client Message: With strong FI & CO experience and experience/knowledge of with PS. General skills on FI & CO GL, AP, AR. But needs to be strong. Experience of couple of S4 projects. Should be self-sufficient, AEI cannot guide or train on how things should or can be done. Consultant should be familiar with all the configuration aspects etc. I would like to request to Prioritize FI skills primarily (GL, AP, AR, Assets, Investment Management) if finding a resource with both FI and CO skills is challenging. S4 experience is mandatory. Resource should be able to write FSD s and work with developers to complete the RICEFW objects. Required Technical Competencies Customer Management: Specialized knowledge of customers business domain and technology suite. Use latest technology, communicate effectively, demonstrate leadership, present technical offerings, and proactively suggest solutions. Projects Documentation: In-depth understanding documentation involved in Project like BBP & Solution Design, FS etc. Able to build into require project documentation and can do a Peer review for team members project/module documents. Domain and Industry Knowledge: Specialized knowledge of customers business processes and relevant technology platform or product. Apply industry standards/ practices and create complex business models in line with customer requirements independently. Analyze current-state and define to-be processes in collaboration with SME and present recommendations with tangible benefits. Drive process improvement initiatives, ROI analysis through innovation. Functional Design: Specialized knowledge of solution design, scope analysis, and building blocks for business cases. Identifying key business drivers and translating them into solution components Creating diagrams from use cases and updating design specifications Understanding functional specifications and designing flexible solutions Collaborating with stakeholders to explain the solution approach Offering solution options based on research and coordinating process playbacks and reviews for business solutions. Requirement Gathering and Analysis: Specialized knowledge of requirement management processes and requirement analysis processes, tools & methodologies. Extract requirements for complex scenarios and prototype independently. Identify modules impacted, features/functionalities impacted and arrive at high level estimates. Develop traceability matrix and identify transition requirements. Test Management: Able to create iteration, system integration test plan and develop integration test cases as required and verify system build, test environment and iteration test plan. Create business scenario test cases and automation test scripts based on understanding of functionality requirements. Conduct regression tests as required and impact analysis when a defect fix is made. Required Behavioral Competencies Drives Results: Sets realistic stretch goals for self and others and perseveres to follow through with resilience and remains calm in a crisis or stressful situation to exceed organization/client expectation Collaboration: Reaches out to others in the team to ensure connections are made and team members are working together. Looks for ways to integrate work with other teams, identify similarities and opportunities, making necessary changes in work to ensure successful integration. Accountability: Takes responsibility for and ensures accuracy of results and deadlines of the function and/or team and in completing own work. Communication: Communicates well-organized ideas, information, and data to broad and diverse audiences across the Organization (through formal and informal presentations). Helps others identify their appropriate audience. Agility: Demonstrates openness to the possibilities that change presents and begins to plan for how the role may change. Works with others to prepare for change. Customers Focus: Identifies trends and patterns emerging from customer preferences and works towards customizing/ refining existing services to exceed customer needs and expectations. Resolves Conflicts: Identifies and understands the source of conflict; address and overcomes. Certifications Mandatory Our Hyperlearning workplace is grounded upon four principles Flexible work arrangements, Free spirit, and emotional positivity Agile self-determination, trust, transparency, and open collaboration All Support needed for the realization of business goals, Stable employment with a great atmosphere and ethical corporate culture

At YASH, we re a cluster of the brightest stars working with cutting-edge technologies. Our purpose is anchored in a single truth bringing real positive changes in an increasingly virtual world and it drives us beyond generational gaps and disruptions of the future. We are looking forward to hire Dynamics 365 Professionals in the following areas : Experience 4-5 Years -4 5 years of experience in D365 F&O, specifically in Finance modules (GL, AP, AR, Fixed Assets, Cash & Bank). - Mandatory -Ability to handle L2 support (Finance) while contributing as Finance Analyst in functional analysis and solutioning in coordination with our internal analysts. -Experience supporting multi-country rollouts Mandatory -Strong knowledge of ServiceNow or similar ITSM platforms. - Mandatory -Good communication skills and the ability to work closely with senior analysts and business users. Required Technical/ Functional Competencies Requirement Gathering and Analysis: Extract requirements for complex scenarios and prototype independently. Identify impacted modules/features/functionalities and provide high-level estimates. Develop traceability matrix and identify transition requirements. Application Design: Good knowledge of design principles and performance engineering concepts. Able to create UI/Design and business logic elements, navigation, screen flow, and layout based on applicable criteria and constraints. Identify and apply design standards following applicable criteria and constraints. Architecture tools and frameworks: Familiarity with industry tools and frameworks, analyze and use them based on customer requirements. Work with SMEs to explore and implement new tools/frameworks. Estimation and Resource Planning: Identify and assign resources required to complete tasks. Use appropriate estimation models for medium-high complexity scenarios. Track and report gaps between budgeted and actual spending. Product/ Technology Knowledge: Implement code or configure/customize products, drive adoption of industry standards and practices, contribute to development of reusable assets and innovative solutions. Analyze frameworks/tools and present recommendations, develop of training and certification material, and demonstrate thought leadership through whitepapers and webinars. Test Management: Create iteration and system integration test plan. Develop and review test cases, conduct unit testing, define metrics, and support testing processes. Able to conduct RCA, verify system builds and test environments, and create business scenario test cases/automation test scripts. Customer Management: Has working knowledge of customers business domain and technology suite. Use latest technology, proactively suggest solutions to increase business, and understand customers business. Project Management: Working knowledge of project management process, tools, and templates. Execute medium projects effectively, create/ review milestone/metric reports, project status, closure reports, create continuous quality improvement plan, and provide inputs for organization-wide process assets. Domain/ Industry Knowledge: Apply industry standards and practices, creating complex business models in line with customer requirements independently. Analyze current-state and define to-be processes in collaboration with SMEs, present recommendations with tangible benefits. Drive process improvement initiatives, ROI analysis through innovation. Marketing: Basic knowledge of Marketing, understand Market Trends and Conduct Market Research. Source relevant Market Data and Prepare Report. Write Blogs and Participate in External Forums. Pre-Sales: Good knowledge of bid process and understanding of RFP/RFI s. Prepare Response documents to Medium Scale Bids. Work with Sales Team to ensure successful closure of sales process. Attend to customer requests for information on RFI s and assist Technical Team with sales enquiries. Required Behavioral Competencies Accountability: Takes responsibility for and ensures accuracy of own work, as well as the work and deadlines of the team. Collaboration: Shares information within team, participates in team activities, asks questions to understand other points of view. Agility: Demonstrates readiness for change, asking questions and determining how changes could impact own work. Customer Focus: Identifies trends and patterns emerging from customer preferences and works towards customizing/ refining existing services to exceed customer needs and expectations. Communication: Targets communications for the appropriate audience, clearly articulating and presenting his/her position or decision. Drives Results: Sets realistic stretch goals for self & others to achieve and exceed defined goals/targets. Resolves Conflict: Displays sensitivity in interactions and strives to understand others views and concerns. Certifications Mandatory Our Hyperlearning workplace is grounded upon four principles Flexible work arrangements, Free spirit, and emotional positivity Agile self-determination, trust, transparency, and open collaboration All Support needed for the realization of business goals, Stable employment with a great atmosphere and ethical corporate culture

Job Purpose: As a Guest Relations Executive (GRE) at Sales Office, your primary objective is to provide excellent customer service and support to guests visiting our sales office. You will play a pivotal role in enhancing customer satisfaction, promoting our brand, and contributing to the overall success of sales initiatives. Principal Accountabilities: Maintain accurate records of guest interactions, inquiries, and feedback for reporting purposes, ensuring effective communication and follow-through. Conduct engaging and professional residential building project presentations for visitors in the AV room, showcasing the property's features and benefits effectively. Manage data entry tasks to maintain precise records of client information and interactions, facilitating efficient communication and relationship management. Coordinate and execute promotional activities such as spin wheel offers, fostering customer engagement and satisfaction while supporting sales initiatives. Collaborate with the sales team to arrange property tours, ensuring guests receive comprehensive information during their visits. Follow up with guests after their property tours to answer any additional questions or concerns they may have, fostering ongoing engagement and trust. Support marketing efforts by distributing promotional materials and actively engaging guests in sales-related activities, enhancing their experience and interest. Functional Competencies: Excellent verbal and written communication skills. Strong interpersonal skills with a customer-centric approach. Ability to multitask and prioritize tasks effectively in a fast-paced sales environment. Proficiency in using MS Office applications and CRM software for guest management. Detail-oriented mindset with a focus on delivering high-quality service to guests. Knowledge of real estate or property sales processes is advantageous. Qualifications: Full Time Graduate (Preferably BA, Marketing, Hospitality) Previous experience in a customer service or sales support is preferred. Flexibility to work weekends and evenings as per the sales office schedule Experience: 1-3 years of experience

Post-sales client support, Agreement & loan docs, Vendor/client coordination, Payment verification, Email & call communication, Legal docs (ISO), Bank & payment follow-ups, Sale deed registration

1. Achieve sales target • Achieve sales target in the assigned territory • Forecasting and planning of demand at start of each month 2. Business Development • Identify new retailers/markets for conversion • Convert the identified retailers/ market opportunities. • Implement Secondary Promotion schemes rolled over time to time 3. Market Development Activity • Ensure GNO visibility at key retailers place. • Conduct “Kiosk Activity” at retailers place. 4. Dealer/Customer Management • Impart basic training to dealers & their sales personnel • Handle & Investigate complaints, make reports & close the complaints in all respects. 5. Market Intelligence • Gather information from market on: Competition activity & Market Mapping 6. Management of Receivables • Ensure collections as per the Credit Policy. • Maintain the quality of receivables 7. Reporting – Monthly, Visit • Manage various Sales reports through Customer Interface Management (CIM) • Track secondary sales data through Retail CRM

Prepare and serve coffee and other beverages according to company recipes and standards. Provide excellent customer service by greeting and assisting customers. Maintain cleanliness and organization of the coffee bar and seating area. Operate coffee machines, grinders, and other equipment safely and efficiently. Manage cash register, process transactions, and handle customer payments. Restock supplies and ingredients as needed. Ensure adherence to health and safety guidelines in food preparation and serving.

Responsibilities: * Manage customer relationships through effective communication * Provide sales support with product knowledge * Handle customer queries via phone/email * Meet sales targets by upselling products

Responsibilities: * Provide exceptional customer service through effective communication. * Manage sales pipeline from lead generation to closure. * Collaborate with cross-functional teams on marketing strategies.

The leading security organization, TataCommunications Limited, has an immediate job opportunity for Security Operations Lead and the position is required for one of its important customers, Therole defines the ability to handle security team managing Firewalls and Zscalercloud proxy, this includes troubleshooting of security incidents to controlsthe impact also new service request from the customer. Theroles need ability to work independently as well as team management whilehandling multiple client incidents, projects, Service Improvement Plans,Hygiene projects. Responsibilities Lead the technical deploymentor troubleshooting skills on Fortinet Firewall, Zscaler Proxies, F5 WAF, DDoS Implement project/change andtroubleshoot incidents spanning Fortinet Firewall/UTM Implement project/change andtroubleshoot incidents on Zscaler cloud Proxy. Good knowledge on F5 WAF andDDoS service Adherence to ITIL servicemanagement framework Monitor/manage the customerperimeter security infrastructure as per the Service Level Agreement (SLA) withminimal escalations. Vulnerability Management of themanaged infrastructure with appropriate remediation Apply investigation techniquesto document root cause and impact of detected computer securityincidents. Performs or assists with ITsecurity assessments or audits of internal and external networks and systemsunder the direction of the IT Security management. Document findingsin written reports with recommendations for remediation. Assists with the developmentand documentation of an overall IT Security architecture to assureconfidentiality, integrity, and availability of company IT assets.Develops and maintains goodcommunications and working relationships with teams and external clients.Knowledge on Cyber security incidentsand reacting to it in a most optimal and secured way. Driving the mitigation.Identifying and mitigating therisks in the IT environment.Providing inputs to the continualservice improvements and driving the service improvement plans and the hygieneProjects.Actively giving inputs to automatingvarious tasks and driving the required projects.Provide on-call support as perrotation for emergency situations. L Experience/Skill/Qualifications: Bachelors Degree in computerscience or related IT field Experience in Managed SOC anddedicated customer environment 10 to 15 years of experience inNetwork security administration Expert level knowledge inFortinet Firewall and Zscaler cloud Proxies Good knowledge in F5 WAFmanagement Good knowledge in DDoS servicemanagement Expert or Professionalcertification in IT security or network / systems administration is desirable(CCIE, CCNP, CEH, CISSP) Fortinet NSE-1, NSE-2, NSE-3 isrequired, ZIA, ZPA, ZDX is required, Good communication skills Should be flexible to work in 24/7operations environment, Ability to adapt and follow theprocesses and guidelines, Possess an impeccable workethic and a high degree of integrity,

Greetings from JobShop, We are Indias Largest BPO Recruitment Company. Hiring for Multiple Companies for International Voice, Domestic Voice & International Chat Process Call HR Priya 7406026000 or 9964080000 Join Our Tech Support Team for Apple! Key Responsibilities: Handle inbound and outbound calls for customer service. Assist customers with payment querie s, account issues, broadband issues and support resolutions. Maintain high standards of customer service by providing prompt, efficient, and accurate assistance. Salary: 2.5 LPA to 5.5 LPA (with 1 way cab facility) Qualifications: Prior experience in the customer service is preferred but not required. Freshers or candidates with relevant experience are encouraged to apply. Excellent communication skills and a customer-first approach. Ability to work under pressure and meet deadlines. Priya 7406026000 Perks and Benefits: Cab facility provided for shift timings. Opportunity to grow within the Customer Success, Service, and Operations department. Incentives Depends on your performance. Call HR Priya 7406026000 or 9964080000

As a Sales and Customer Management professional, your primary responsibility will be to identify and qualify leads, creating new sales opportunities through multiple channels. It will be crucial for you to establish and nurture strong relationships with both existing and potential customers. By understanding their needs, you will be able to provide suitable spare parts recommendations. Your role will also involve preparing and delivering sales presentations and proposals, negotiating prices and sales terms, processing orders with precision, and ensuring efficient follow-up to guarantee customer satisfaction and address any concerns or issues promptly. Handling customer inquiries and complaints professionally will be a key aspect of your day-to-day tasks. This is a full-time position that offers a benefit of cell phone reimbursement. The work location is in person, providing you with the opportunity to interact directly with customers and build fruitful relationships to drive sales and enhance customer experience.,

As the Customer Relationship Manager at William Grant & Sons, you will be responsible for managing selected On Trade & Off Trade customers to drive our portfolio by gaining new listings, improving business, activating the WG&SI portfolio, and enhancing positioning and display opportunities in the On-Premises. Your role will also involve ensuring compliance levels across the trade and building long-term business relationships with our customers. What We Can Offer You: - Competitive salary and benefits designed to promote financial wellbeing - Generous holiday entitlement - Private Healthcare for employees and dependents - Pension provision through the statutory Employees Provident Fund - Employee Assistance Programme for support on everyday matters - Private Life Assurance - Product allocation to enjoy our portfolio of brands - Opportunity to claim up to 1,000 per year for charity work - Learning resources to support personal development Main Responsibilities: - Deliver budgeted sales for the territory within spend perimeters - Drive new listings and improve visibility of the WG&S portfolio - Execute brand standards to achieve product price points - Negotiate activations, events, and promotions to increase sales - Manage trade spend and operating costs within budget - Provide bespoke proposals to drive new opportunities in the on-trade - Analyze and activate trade promotions while sharing information across the business About William Grant & Sons: William Grant & Sons is a home where Rare Characters thrive. We value each employee for their distinctive skills, experience, and perspectives. Our vision is to be a home where rare characters thrive, embracing diversity & inclusion in line with our purpose and company values. Our agile working philosophy focuses on empowering employees to have their best workday every day, fostering trust, flexibility, and positive working experiences across our teams. We are dedicated to an inclusive recruitment process and encourage candidates to reach out for support or inquiries at recruitment.enquiries@wgrant.com.,

We are seeking a motivated and skilled Diamond Jewellery Sales Representative who can confidently manage walk-in customers and handle over-the-phone leads. You will be responsible for maintaining a comprehensive understanding of the diamond jewellery or services offered by the store and ensuring proper and attractive display of products at the appropriate counter. Your role will also involve maintaining the safety of jewellery displayed to customers and reaching out to customer leads through follow-ups. Additionally, you should possess sound knowledge of computers and be willing to work on Sundays and public holidays due to the nature of the business. This is a full-time, permanent position for a Diamond Jewellery Sales Executive with a minimum of 1 year of experience in the same field. The candidate should be proficient in English, Hindi, and Gujarati languages. The job is located in Surat with a salary range of 18K to 25K per month. Please note that male candidates are preferred for this role. In addition to the competitive salary, the benefits include cell phone reimbursement and internet reimbursement. If you meet the requirements and are ready to take on the challenge of being a valuable member of our team, we look forward to receiving your application.,

You will be joining Maheshwari Electrical Mfrs. Pvt. Ltd. (MEM), a company dedicated to providing high-quality cable trays, raceways, and earthing strips for the electrical industry and infrastructure projects. At MEM, we prioritize on-time delivery and top-notch products achieved through stringent quality control processes from sourcing raw materials to manufacturing and testing. With our expertise, premium offerings, and exceptional customer service, MEM ensures efficient delivery timelines and unparalleled support. As a Sales Executive II / Production Manager II / Quality Assistant based in Noida, you will have a full-time on-site role. Your responsibilities will encompass managing sales operations, overseeing production activities, and guaranteeing quality standards. Your daily duties will involve addressing customer queries, liaising with the production team, supervising manufacturing procedures, executing quality assurance evaluations, and ensuring adherence to industry benchmarks. The position will require effective collaboration with different departments to optimize processes and provide top-tier customer experiences. To excel in this role, you should possess proficiency in sales and customer relationship management, production oversight, and quality assurance practices. Strong communication skills, both verbal and written, along with the ability to work autonomously and in a team setting are crucial. Prior experience in the electrical or manufacturing sector is advantageous, and a Bachelor's degree in Electrical Engineering, Business Management, or a related field will be beneficial.,

As a Senior Major Account Reconciler (MAR) at Lactalis Australia, your primary responsibility will be managing a portfolio of Major customers and providing essential training and support to the team. Your role is crucial in contributing to the growth and profitability of our organization by ensuring that correct procedures are followed competently. Your key accountabilities will include completing all assigned tasks and duties as directed by your leader. You will be expected to proactively identify and implement continuous improvement opportunities within the business. Safety is paramount in our workplace, and you are required to promote and participate in the Safety Management System to cultivate a proactive safety culture. It is essential to be a role model for working safely, adhere to safe work procedures, and actively participate in the identification and resolution of workplace hazards. In this role, you must prioritize working safely at all times, comply with environmental legislative requirements, and contribute to sustainability initiatives such as waste reduction, water and energy conservation. Additionally, you will need to comply with environmental management systems and actively engage in understanding your environmental responsibilities. At Lactalis Australia, our culture is built on a foundation of common values that define employee behavior standards. These values should resonate in every aspect of your work, from interactions with customers and colleagues to your daily conduct. Your commitment to upholding these values will play a significant role in shaping our organizational culture.,

Dhruv Tax Consulting Pvt Ltd is seeking dedicated individuals to join our team as Customer Support Representatives for the International Voice process. If you have a good command of the English language and are looking for a rewarding career opportunity, we welcome both experienced professionals and freshers to apply. Key Responsibilities: Provide exceptional customer service through inbound and outbound calls. Assist international clients with inquiries, issues, and service-related information. Maintain a positive and professional attitude while interacting with customers. Ensure accurate documentation of customer interactions. Requirements: Proficient in English (verbal and written). Willingness to work night shifts. Ability to work from our office location. Good interpersonal and communication skills. A strong commitment to customer satisfaction. Location : Suja Plaza, 2nd Floor, Manikonda Rd, OU Colony, Shaikpet, Hyderabad Job Type : Full-time, Night Shift Shift Timings : 9:00 PM to 6:00 AM (Monday to Saturday) Forward your Resume to : 7075155544

Mandates: Should have knowledge of SAP MDM object with S/4HANA, Data Architecture, Database Management, Master Data Management Additionally experience in the textile domain would be an added advantage for this role. Any Manufacturing or Pharma industries will also work. Experience in S4 Hana implementation projects. Must have Vendor Management & BOM exp Sap MM & Sap SD exp will be an added advantage 5-7 years of exp in total Role: Assists in the application and implementation procedures of data standards and guidelines on data ownership, coding structures, and data replication to ensure access to and integrity of data sets. Conducts data cleansing and data transformation to rid the system of old, unused data, or duplicate data for better management and quicker access. Researches, coordinates and installs software releases and database integration to ensure Work cross-functionally across lines of business to ensure their domains data is managed and understood Driving end-to-end the cleansing, maintenance, and governance of data by defining data standards for creation, completeness, and accuracy for attributes within the respective master. Responsible for ongoing data quality initiatives such as research, match/merging, and various aspects of data cleansing to remediate issues identified. Work with SI partner ad business to define data architecture and data rules for the respective data domain. Ensure the accuracy and quality of data as used across the organization Direct Data Quality activities to create and maintain good quality data. Work with other Data Owners to resolve data issues and dissonance across business units Second level review for issues identified by Data Champions Guide the analysis and discussion of data and/or process issues in Master data Monitor SLAs and identify opportunities for continuous improvement of Master Data processes and workflows Ensure teamwork and collaboration across data domains, business units, stakeholders, and support organizations. Periodically provide reports to the Steering Committee on data quality, compliance, policies, or regulatory requirements that impact the data domain.

Ready to shape the future of work At Genpact, we don&rsquot just adapt to change&mdashwe drive it. AI and digital innovation are redefining industries, and we&rsquore leading the charge. Genpact&rsquos AI Gigafactory, our industry-first accelerator, is an example of how we&rsquore scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that&rsquos shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Inviting applications for the role of Assistant Vice President, Customer Service We are looking for someone who will be responsible for leading the overall operations of a customer service vertical ensuring the performance is optimally handled for the business. Responsibilities . Deliver on Financial goals for the business find opportunities for Growth & deliver on growth commitments identify key cost metrics and ensure they are optimised. Partner with the BD, Solutioning, Sales team on Commercials, pricing, winning deals . To ensure the personal development of the team members . Drive Process improvement in the process and continuously plan for process performance . Anticipate & plan for new business prepare for infrastructure and other growth related requirements plan for resources based on work type and work volume projection and current available head count and allocate responsibilities . Review process performance and report out performance dashboards . Ensure adherence to SLA&rsquos as agreed for the respective processes . Regular liaison with the business contact points Qualifications we seek in you! Minimum Qualifications / Skills . Any Graduate . Experience in leading large teams . Prior Customer Management exposure is important . A keen knack towards problem solving . Excellent Communication skills Preferred Qualifications/ Skills . GB Certified . Experience in handling B2B processes . Experience in leading an email customer service process Why join Genpact . Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation . Make an impact - Drive change for global enterprises and solve business challenges that matter . Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities . Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day . Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let&rsquos build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.

Roles and Responsibilities Handle customer queries via phone calls, emails, or chats with a focus on resolving issues efficiently. Provide excellent customer service by understanding their needs and concerns, and offering solutions accordingly. Manage escalated cases from other teams to ensure timely resolution and maintain high levels of customer satisfaction. Collaborate with internal stakeholders to resolve complex issues that require technical expertise. Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate. Desired Candidate Profile 0-5 years of experience in BPO/Call Centre environment. Excellent communication skills in English language (written & spoken). Ability to work rotational shifts including night shifts (UK shift). Strong problem-solving skills with ability to handle multiple tasks simultaneously. Basic computer knowledge with proficiency in Microsoft Office applications. Greetings From Ignites Human Capital Services Freshers Experienced Freshers 25k Experienced 35k to 50k call manish@7848820049 call mayur@9343402211

Job Descriptions JSB Group (Real Estate) Job Description – Executive – CRM Company: JSB Group Department: CRM Role: Back office Work Industry: Real Estate / Construction Experience: 1 – 3 years Salary: As per industry standards Employment Type: Full-time Job Summary We are looking for a diligent and detail-oriented CRM Executive to handle day-to-day Customer operations for our real estate projects. The role including the handling of Booking Forms, Receipts, NOCs, and Demand Letters, Manage Data Entry. Key Responsibilities - Maintain day-to-day Booking form entries in ERP software, preferably in Farvision ERP software. - Building and maintaining strong, positive relationships with customers to ensure satisfaction and loyalty. - Working with sales and marketing teams to align strategies and improve customer engagement. - Generating reports on customer interactions, satisfaction, and other relevant metrics. - - Organize and maintain supporting documentation digitally Desired Candidate Profile - Proficient MS Excel and Data - Strong attention to detail and time management - Ability to handle multiple projects and deadlines - Prior experience in real estate or construction domain is a plus Skills Required for CRM Roles : • Communication Skills: Excellent verbal and written communication skills are essential for interacting with customers and team members. • Analytical Skills: The ability to analyze data, identify trends, and make data-driven decisions. • Problem-Solving Skills: The ability to identify and resolve customer issues effectively. • Technical Skills: Proficiency with CRM software and other relevant technologies. • Customer Service Skills: A strong understanding of customer service principles and practices. • Sales and Marketing Knowledge: Familiarity with sales and marketing principles is helpful.

Creating proposals and presentations and sharing with customer over email. Follow-up with corporate customers through emails and calls. Acting as the administrative point of contact between the executives and internal/external clients Handling executives requests and customer emails appropriately Coordinate & make complete arrangements for the business meet. Agenda, Invitation letter etc to be sent to the respective. Letters/ Emails / MOM - To prepare letters and emails , take dictation and prepare MOM points accurately and circulate if required Taking care of office infrastructure maintenance & cleanliness

Position: Technical Salesforce Project Manager Location: Pune Experience: 8+ years (with at least 4 years in Salesforce projects) About the Role We are looking for a Technical Salesforce Project Manager who can lead delivery across Salesforce initiatives while staying tightly connected to customers. You will not be expected to define requirements or architect solutions but you’ll stay close enough to drive execution, ensure feasibility, and step in when needed. Strong communication, ownership, and presentation skills are essential. Key Responsibilities Manage end-to-end project execution across Salesforce Clouds (Sales, Service, Marketing, etc.) Be the primary delivery contact for the customer — lead calls, track progress, and ensure transparency Liaise with BAs and Architects — ensure everyone is aligned and that project stays on track Confidently lead customer calls or demos when BA/Architect is unavailable Present status updates, roadmaps, and demos clearly and effectively using PowerPoint and Salesforce UI Ensure delivery velocity, manage risks, track dependencies, and drive on-time execution Use Agile practices to run sprints, retros, and delivery planning Ensure team is clear on priorities and blockers are addressed promptly Required Skills Excellent verbal and written communication — can simplify the complex for non-technical stakeholders Hands-on experience managing Salesforce projects (minimum 2 full-cycle implementations) Working knowledge of Salesforce platform and limits (declarative + basic understanding of Apex/Flows) Strong ownership — understand the customer, the projects and establish as a single point of contact for delivery Experience using tools like Jira, Confluence, and version control (Git/Copado/etc.) Preferred Salesforce certifications (Admin, App Builder, or Consultant preferred) PMP / CSM certification a plus Experience with Salesforce DevOps pipelines (Copado/Gearset) is a bonus

Bag2Bag is looking for customer support executive to join our dynamic team and embark on a rewarding career journey Possessing excellent product knowledge to enhance customer support Handling customer concerns and complaints in a timely manner Troubleshoot and resolve customer issues, escalating more complex issues to higher-level support as needed Document customer interactions and transactions in a clear and concise manner Provide feedback to management and other departments to improve customer service and support processes Meet or exceed individual and team performance metrics, such as response time and customer satisfaction Excellent communication and interpersonal skills Strong problem-solving and analytical skills Ability to multitask and prioritize tasks effectively Good organizational and time management skills Familiarity with customer service and support software, such as a CRM or help desk platform

Join an industry leader and make a positive change in the sustainable use of the world s natural resources. Together, we will transform the business and drive the industry toward a greener future. At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible. Job posting end date: JOB TITLE : VP, Minerals Sales, Middle East & India DEPARTMENT : Minerals, Market Area Middle East & India (MA MEI) REPORTING TO : President, Market Area Middle East & India LOCATION: Gurugram, India JOB STATEMENT: Lead Minerals Sales organization and business for MEI region. Responsible for the sales for Minerals equipment, Mineral Processing and Systems in Middle East & India. Specifically developing marketing and sales strategies, protecting Company interests during tendering whilst offering the best opportunities for business growth. Also, leading team members in multiple countries, collaborating with Business Area Management teams including Business Line heads, overseas technical support teams, and preparing and achieving budget commitments. JOB DUTIES AND RESPONSIBILITIES Responsible for leading the Minerals Sales business and organization in MEI region. Prepare short term and long term strategy to drive growth in the region. Identify opportunities for Products, Projects, new offerings and new territories to attract enquiries and improve market share. Guide the team for effective proposals/ estimates and commercial negotiations by reviewing projects regularly with team. Managing complex sales for Minerals business. Examine economic and market trends for business impact and revise strategies appropriately for business success. Represent the Company in its relationships with major customers, government bodies, professional societies, and similar groups. Ensure that good quality presentations, data or information is made available to stakeholders, as required. Build CXO level connects with big as well as mid-size customers. Lead the budget planning activity for Minerals Sales business Collaborate with stakeholders and implement systems to ensure effective management and control. Ensure effective cross functional team collaboration across Engineering, Proposals, Projects, Sales & Services for high results. Attend industry or product seminars where deemed appropriate. Ensure that goals and objectives are always aligned with overall Company objectives. Build strong network with global Business Area colleagues annd coordinate with the concerned Business Line on various technical aspects of product/projects. Drive high customer NPS for the region. Travel extensively across countries for business reasons. ESSENTIAL QUALIFICATIONS & EXPERIENCE 20 years relevant experience in general management role At least 15 years experience in the Mining/ minerals processing industry. B.E Mechanical/Mining Track record of implementing strategies, driving business growth for multiple offerings and improving market share. Exposure to Minerals customers in Middle East countries will be an advantage. Good product knowledge in Minerals processing across Crushing, Grinding, Separation, Filtration, Hydrometallurgy and Smelting Team leadership for more than 25 people across country/ region. Diverse teams from different nationalities will be an advantage SKILLS AND ABILITIES Strong on Leadership skills with ability to motivate and influence. Excellent customer management skills. Result oriented, flexible and inclusive mindset. Balanced on emotions and Leadership maturity. Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or government regulations. Managing complex sales via very good understanding of commercial terms, its implications and how to manage these conversations with customers is must. Good presentation skills and Executive presence. Ability to effectively present information and respond to questions from stakeholders including global senior colleagues, CXO level customers and team members. Excellent conflict Management and time management skills Ability to utilize creative marketing techniques Well-developed analytical and problem-solving skills. Excellent communication and listening skills. Excellent negotiation skills. Business and Commercial understanding. Self-motivated. How to join - Working at Metso - About Metso - Diversity and Inclusion - Meet our people Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability. Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers energy and water efficiency, increase their productivity, and reduce environmental risks with our product and service expertise. We are the partner for positive change. Metso is headquartered in Espoo, Finland. At the end of 2024 Metso had close to 17,000 employees in around 50 countries, and sales in 2024 were about EUR 4.9 billion. Metso is listed on the Nasdaq Helsinki. metso.com

Requisition ID: 59378 Position Type: FT Permanent Workplace Arrangement: #LI-Onsite About Kerry Kerry is the worlds leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers most valued partner, creating a world of sustainable nutrition. A career with Kerry offers you an opportunity to shape the future of food while providing you opportunities to explore and grow in a truly global environment. About the role Food Service sits as a key strategic growth platform for Kerry Group, significantly impacting our business and helping us deliver our strategy and vision. You will be responsible for driving growth through the marketing deliverables across Middle East and Africa Foodservice Customers whilst working in alignment with the Food Services General Manager (GM), and the wider Food Service commercial team. This role will develop relevant and proactive insights, Lead marketing initiatives and execute the foodservice business plan across the Middle East and Africa (MEA), focusing on our Da Vinci Gourmet (DVG) brand. You will partner with the teams to ensure best in class customer engagement. You will be adept at harvesting insights to create a clearly defined go-to-market plan aligned to business strategy and growth opportunities. Key responsibilities Strategy/ Opportunity management / Customer Management: Own the develop and execute a localized MEA foodservice plan for the region Support with execution of Best-in-class customer engagement experience Support the opportunity pipeline for both new and existing customers, aligning and prioritizing to strategic focus and plans. Review success of marketing activation plans for FS across MEA against key KPIs. Drive demand creation and performance aligned to account plans. Consumer Insights : Stay well-informed of changes in competitive landscape and to enable design differentiated strategies and positioning Develop and own a comprehensive understanding of current channel / dynamics, consumer trends, key customers positions and strategies, etc. Partner with regional insights team to deliver compelling proprietary market and consumer insights that drive and support channel / Sub-Region strategic commercial decisions Use data to assess success of previous campaigns/ initiatives and recommend corrective action where necessary Qualifications and skills Related Bachelor s Degree & strong passion for marketing and food/food technology Min 12 years of experience in either FMCG/ Food & Beverage marketing/ product management in a multi-national company environment Excellent presentation and communications skills Strong analytical skills analyzing consumer / marketing / sales data - Ability to anticipate customer (internal and external) needs Strong project time management skills; ability to manage multiple details and deadlines in a matrix organizations Strong consulting and facilitation skills (diplomatic and collaborative). High energy, can-do approach, high level of emotional intelligence A passion for actively engaging across the business, building partnerships based on trust and integrity. Beware of scams online or from individuals claiming to represent us. A Kerry employee will not solicit candidates through a non-Kerry email address or phone number. In addition, Kerry does not currently utilise video chat rooms (e.g., Google Hangouts) to conduct interviews. Refuse any request that asks you to provide payment to participate in the hiring process (e.g., purchasing a starter kit, investing in training, or something similar). Kerry will not ask you to pay any money at any point in the hiring process with the exception of reimbursable travel expenses. In addition, any payments made by Kerry will be from official firm accounts bearing the Kerry name. Recruiter: Posting Type: DNI