1066 Customer Interaction Jobs - Page 32

As a Field Application Manager specializing in Linux and Android support for System on Chip (SoC) platforms for Industrial and Automotive, you will be at the forefront of our customer engagement efforts and managing the team. Your primary role will be to provide technical guidance and support to our clients, Internal team members and assisting them in implementing and optimizing Linux and Android operating systems on various Renesas SoC devices. You will be instrumental in ensuring customer satisfaction while driving product adoption. Key Responsibilities: 1. Technical Expertise: Gain comprehensive knowledge of both Linux and Android operating systems, with a keen focus on their functionalities and compatibility with SoC architectures. Provide expert-level support in configuring, deploying, and troubleshooting Linux and Android on SoC platforms. 2. Customer Interaction: Serve as the primary technical contact for customers, addressing inquiries, resolving issues, and offering best practice advice. Develop strong relationships with clients to understand their unique requirements and provide customized support. 3. Problem Solving and Troubleshooting: Assist customers in diagnosing and resolving complex technical issues related to Linux and Android integration with SoCs. Create solutions for performance optimization, driver compatibility, and system stability. 4. Documentation and Training: Prepare and maintain comprehensive documentation, including technical specifications, user guides, and troubleshooting procedures. Conduct training sessions for customers and internal teams on Linux and Android features, emphasizing practical use cases with SoC devices. 5. Collaborative Efforts: Collaborate with cross-functional teams, including product management, software development, and engineering, to relay customer feedback and influence product improvements. Provide insights and suggestions during product design and development phases to enhance compatibility and ease of use. 6. Stay Abreast of Industry Trends: Continuously monitor advancements in Linux and Android ecosystems, as well as SoC technologies, to provide cutting-edge support and recommendations. Participate in relevant training and conferences to enhance knowledge and network with industry professionals. Qualifications Education: Bachelor s or master s degree in computer science, Electronics & communication, or a related field. Experience: Demonstrable experience in supporting Linux and Android operating systems in embedded systems or SoC environments in the industry for 7~10 Years Skills: - Proficient in Linux and Android system architecture, kernel development, and user-space programming . - Strong understanding of embedded systems and SoC design principles . - Experience in programming languages such as C, C++, Android Java/Kotlin, or Python - Excellent problem-solving abilities with a proactive mindset. - Exceptional communication skills to explain complex technical concepts in a clear, accessible manner. Company Description Renesas is one of the top global semiconductor companies in the world. We strive to develop a safer, healthier, greener, and smarter world, and our goal is to make every endpoint intelligent by offering product solutions in the automotive, industrial, infrastructure and IoT markets. Our robust product portfolio includes world leading MCUs, SoCs, Analog and power products, plus Winning Combination solutions that curate these complementary products. We are a key supplier to the world s leading manufacturers of electronics you rely on every day; you may not see our products, but they are all around you. Renesas employs roughly 21,000 people in more than 30 countries worldwide. As a global team, our employees actively embody the Renesas Culture, our guiding principles based on five key elements: Transparent, Agile, Global, Innovative, and Entrepreneurial. Renesas believes in, and has a commitment to, diversity and inclusion, with initiatives and a leadership team dedicated to its resources and values. At Renesas, we want to build a sustainable future where technology helps make our lives easier. Join us and build your future by being part of what s next in electronics and the world.

This is a Market Research role suitable for candidates with a Tech background and an inclination toward solving problems in Market Research This role is not for Investment Analysts/Associates/CAs/CFA/Finance Executives etc Job description We seek a motivated and self-driven individual to join the Market Research Team in a leadership role. You will conduct in-depth market research across sectors and lead a team of Researchers who are subject matter experts in various areas such as FinTech, SaaS, FoodTech, Cybersecurity, Healthcare etc Key Responsibilities: 1. Lead market research in multiple sectors You will be working on multiple research projects and will lead a team of Researchers who are subject matter experts in various areas such as FinTech, SaaS, Food Tech, etc. As a leader in the Sector Research team, you will be responsible for defining the direction for the sector research and getting high-quality research output from the team 2. Design and lead processes in the Research department Take end-to-end ownership of all processes in the Sector Research department Resolve project bottlenecks and challenges and ensure completion within stipulated timelines Ensure training of personnel involved and identify specific/periodic training programs if need be Provide mentorship and constructive feedback. Incorporate Tracxn's culture of continuous Escalate in case of non-compliance to set guidelines, quality issues, etc. Work closely with senior stakeholders for project review, status, and course corrections or improvements if any 3. Design blueprint Design building blocks for the Department. Seek inputs from peers and get Senior Management onboard. Draft plan for operational teams and resources required Convert building blocks into a long list of actionable projects. Prioritize projects based on impact & delivery 4. Implement Build required processes with a focus on accuracy, efficiency, and scalability. Automate as much as possible Define and set up KPIs to monitor the health of the project Ensure the team is trained and identify specific/periodic training programs needed Solve queries raised by the team and incorporate them in SoPs wherever needed 5. Monitor the growth and health of your Departments Define and set up KPIs to monitor the health of the departments Set up a monitoring protocol and design MIS reports Escalate in case of non-compliance to set guidelines, quality issues, etc. Identify new projects from Department MISs and reviews Modify the blueprint and processes related to achieving better outcomes Requirements: Top-notch academics from a Tier 1 college 5 years + of work experience in Market research roles (Market Research, Engagement, Business strategy, consulting, etc) Exceptional problem-solving skills. First principles person Strong team player. Keen interest in mentoring and grooming team members can work cross-department A go-getter. High intent on getting things done. Strive for excellence and a strong commitment to improving things every day. Ability to make decisions based on sound logical arguments. Seek continuous feedback to deliver the most optimal solutions What can you expect at Tracxn? Meritocracy Driven, Candid Culture. No Politics. Like-Minded Intellectually Curious Colleagues. High Paced Learning. Continuous Mentorship to help Achieve Peak Potential Founders: Neha Singh (ex-Sequoia, BCG | MBA - Stanford GSB) Abhishek Goyal (ex-Accel Partners, Amazon | BTech - IIT Kanpur)

Mega job drive is going on for international voice and Non-voice process in [24]7.ai. Skills Required: Excellent Verbal and Written Communication skills. Good logical reasoning & analytical skills. Able to interact with customers Call / Chat, should be able to answer servicing questions. Able to work in rotational night shifts (US) Age limit : 18+ to 35 years and below. Eligibility Criteria: PUC/12th, Undergraduate/Graduate (BCom, BBA, BSC, BCA, BE, BTech, BA and Postgraduate MBA/MCOM freshers and experienced can apply. Benefits: Free Transport facility both Pick and Drop. Life Insurance. Medical Insurance World Class Facility - Cafeteria, Gym, Sports arena, Amphitheater, Theme based break-out zones Address: Prestige Tech Platina, 2, Marathahalli - Sarjapur Outer Ring Rd, Sarjapur, Bengaluru, Karnataka 560087 Mention Sagar.K (code-090) on top of your resume before coming to office and meet Sagar.K Contact number - 8454067515 Note: Contact HR Sagar.k (Reference code-090) Email : Sagar.vivek@247.ai

Amazon has one of the largest & most trusted shipping networks in India (ATS). We want to extend the benefits of these shipping services to D2C brands and SMBs for their own business to help them serve their customers better & in turn grow their business. This role will be responsible for managing and growing B2B relationships with our key shipper accounts. We are seeking a street-smart, result-oriented candidate with B2B sales and business development experience and preferably from the shipping & logistics industry. Candidate should be able to thrive and succeed in an entrepreneurial environment, and not be hindered by ambiguity or competing priorities and changing landscapes. One should be collaborative, but equally data-driven and analytical. The individual should constantly strive to expand our understanding of the metrics and industry. You to create an understanding of the product and target market and create your account management strategy to retain and grow shippers and win business volume from them. Additionally, you will be responsible for maintaining positive shipper relations by managing critical input levers. Deliver positive experience to assigned shipper accounts and resolve all queries Develop individual client servicing strategy at a shipper-level Understanding and reinforcing the internal system and operational capabilities and align shipper expectations Resolve shipper queries by liaising with internal stakeholders across program, operations Action proactive and reactive measures on key service parameters like operations, claims and escalations Follow the standard operating processes to scale the working of the function. A day in the life A day in the life 1. Enabling data transparency through unblocking MIS queries 2. Ensure all API status-es are being pushed 3. Arrange pickup and deliveries for escalated shipments through effective LMR mechanism 4. Train shipper on passing correct NDR feedback and claims 5. Monitor shipper performance and drive insights 6. Identify NVA tasks and find solutions to automate or reduce the tasks 7. Be a custodian of shipper experience and cascade feedback internally 8. Act as an effective bridge between shipper and internal sales/ AM and cross-functional stakeholders Bachelors degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays 3+ years of data analysis and formula creation in Microsoft Excel experience Experience using data to drive root cause elimination and process improvement More than 3 year of experience in B2B Client servicing or customer service Experience in an analytical, results-oriented environment with external customer interaction. Proven ability to understand the business by the numbers and streamline escalations Excellent written and oral communication and presentation skills and the ability to express thoughts logically and succinctly. Knowledge of English, Hindi is a must. Additional language knowledge will be an added advantage. Bachelors degree in operations, supply chain or logistics Experience working with e-commerce or logistics. Deep understanding of the B2C transportation landscape in India with prior interactions with shippers

In This Role, Your Responsibilities Will Be: Implement to Emerson s project execution life cycle and maintain all relevant documentation, including technical and quality documents. Own the project and act as the primary connect with the customer for the entire scope of the project. Provide technical support to the Project Manager, assisting with activities such as scope reviews, kickoff meetings, resource planning, engineering planning, procurement support, schedule planning, quality control, project monitoring and control, customer interaction, risk management, organizational change, performance reporting, progress tracking, and project closeout. Analyze customer inputs and understand requirements such as Design Specifications, PIDs, Control Narratives, I/O lists, Instrument Index, and Operating Philosophies. Raise Technical Queries when needed. Lead a team of SW/HW engineers working on the project. Ensure compliance with the project s requirements. Develop system designs and review system architecture for the entire Coordinated Control and Safety System (ICSS). Perform I/O to Controller Assignment. Define software and hardware concepts, including third-party interfaces (e. g. , Modbus, Profibus, OPC). Develop software libraries, including logic and graphics, and build project-specific software templates. Perform software typical tests and develop I/O base control modules. Craft and develop customized, sophisticated logic and graphics. Build third-party interface databases/modules. Review and develop the Bill of Materials (BOM) for the entire system. Review all project-related documentation, including SW/HW and project management aspects. Develop internal test plans, verify cabinet builds, and perform internal testing. Conduct Third-Party Interface testing. Develop and implement Software (SW) FAT plans, Hardware (HW) FAT plans, and HW-SW integration plans. Perform coordinated testing between software and hardware and conduct FAT with customers. Build and handles-Built documentation and SAT plans. Perform SAT at customer locations and conduct loop checks on-site. Provide support for startup and commissioning activities. Be responsible for the coordination of lead age initiatives. Quality Control Assurance Implementation of EEEC IMS processes/documentation as when required throughout the project. Adopts to WA quality requirements and Customer s regulatory guidelines Practices and promotes First time right approach. Rigorously follows GDP (Good Documentation Practices). Other Duties Perform other additional specific duties, when requested by the business. These will, typically, be strategic in nature but could potentially be anything that the post holder is suitably qualified and experienced to undertake. These duties may be assigned to the person under mentorship of a supervisor. Who You Are: You promote high visibility of shared contributions to goals. You quickly and significantly take action in constantly evolving, unexpected situations. You actively seek advice from pertinent sources to make timely and well-informed decisions. You handle the risk that comes with moving forward when the outcome is not certain. For This Role, You Will Need: 5-8 years of relevant work experience in the field of process control and automation. DCS/SIS Design experience in Engineering Industry is desired. Preferably worked on Oil Gas, Refineries, Chemical, Petrochemical DCS/SIS design engineering projects. Preferred Qualifications that Set You Apart: Must be a bachelor graduate in Instrumentation, Electronics, Electronics Telecommunication. Our Culture Commitment to You At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results. .

RELATIONSHIP MANAGER Overview: Sales, Business development, Business expansion, Networking, Order processing, Interaction with Customers, Customer inquiry handling, Identifying new market opportunities, Customer satisfaction, Close coordination with Business Managers, Internal communication with Business Head/ Segment Head, MIS. Reports to: Business Manager Qualification: BTech /BE in Electrical, Diploma in Electrical Any Graduate, 2-6 yrs work Experience, Relevant experience in Sales of Wires, Cables, Switches, Sockets etc., Good communication skills. Responsibilities & Duties: Sales Accountable for maintaining and growing Sales of the company products. Accountable to successfully achieve assigned annual targets. Responsible to achieve monthly maximum incentives against basket parameter in Employee Performance Monitoring Program of the Company. Responsible for increasing quotation conversation ratio. Closed and win quotation should be 40% (Considered Last 28 days Quotation) New Business Development. Responsible to increase customer database and achieve targets. Accountable for expansion of VISL brand (new areas / locations). Collection Responsible for timely collections of payments from customers as per the credit limits and credit period assigned to them. After Sales Service Responsible for resolving customer complaints and ensure customer delight. Take regular feedback from customers regarding products and services offered by VISL. Additional Skills: Strong crisis management and time management skills. Should be assertive and have an eye for detail. Ability to handle multiple tasks and work under pressure by meeting deadlines. Location: Bhiwandi, Mumbai

Job Summary: We are seeking a dynamic and forward-thinking professional to lead the design, development, and implementation of next-generation digital programs that elevate customer experience. This role will be instrumental in aligning business goals with cutting-edge digital platforms, such as chatbots, AR/VR, and AI-based customer interfaces, to drive engagement, satisfaction, and long-term loyalty. Key Responsibilities: Requirement Gathering & Alignment: Collaborate with internal stakeholders to gather, analyze, and align business requirements for customer-facing digital platforms. Platform Design & Implementation: Lead the design, development, and deployment of innovative digital customer interaction platforms including but not limited to Chatbots, Augmented/Virtual Reality experiences, and AI-driven tools. Cross-Functional Collaboration: Partner with IT, UX/UI, marketing, and operations teams to integrate digital solutions seamlessly into existing systems and ensure cohesive user journeys. Customer Interaction Analysis: Monitor and evaluate customer interaction data to identify trends, friction points, and areas for enhancement to optimize platform usability and satisfaction. Performance Monitoring & Optimization: Establish KPIs and regularly assess platform effectiveness. Use data-driven insights to recommend and implement continuous improvements. Innovation & Trend Analysis: Conduct market research to stay ahead of digital customer engagement trends. Proactively identify and propose innovative, future-ready solutions to enrich customer experience. Qualifications: Bachelor’s/Master’s degree in Business, Digital Technologies, Customer Experience, or a related field. 3-5 years of experience in digital transformation, customer experience, or product management roles. Proven experience designing and implementing customer-facing digital solutions (e.g., chatbots, AR/VR, AI interfaces). Strong analytical skills with the ability to interpret customer data and derive actionable insights. Excellent communication and stakeholder management abilities. Knowledge of customer journey mapping, UX principles, and digital platform integration is a plus.

The Acquisition Manager - Personal Loans role at IndusInd Bank involves overseeing key operations, ensuring compliance, and driving business growth. Responsibilities include managing customer interactions, improving service efficiency, and coordinating with various teams to achieve operational excellence. The ideal candidate should possess strong analytical skills, excellent communication, and a proactive approach to problem-solving. Prior experience in a similar role is preferred. Candidates must demonstrate leadership qualities and adaptability to dynamic banking environments. This position offers a great opportunity to grow within the banking sector. Interested candidate can share their updated CV to Mr. Ashwin (8807151774) - Sales Manager

LTFinance is looking for SALES OFFICER - TW to join our dynamic team and embark on a rewarding career journey Developing and implementing sales strategies to meet company goals. Building and maintaining relationships with clients. Identifying new business opportunities and exploring untapped markets. Conducting market research and analysis to stay updated on industry trends and competitors. Presenting products or services to potential customers and negotiating contracts. Maintaining accurate records of sales and customer interactions. Collaborating with cross-functional teams, such as marketing and customer service, to ensure high-quality customer experiences. Achieving or exceeding sales targets and ensuring customer satisfaction. Providing ongoing support to customers and addressing any concerns or issues. Staying up-to-date with product and industry knowledge. The ideal candidate for this role should have excellent communication, interpersonal, and negotiation skills, as well as a track record of achieving sales targets.

LTFinance is looking for SALES OFFICER - TW to join our dynamic team and embark on a rewarding career journey Developing and implementing sales strategies to meet company goals. Building and maintaining relationships with clients. Identifying new business opportunities and exploring untapped markets. Conducting market research and analysis to stay updated on industry trends and competitors. Presenting products or services to potential customers and negotiating contracts. Maintaining accurate records of sales and customer interactions. Collaborating with cross-functional teams, such as marketing and customer service, to ensure high-quality customer experiences. Achieving or exceeding sales targets and ensuring customer satisfaction. Providing ongoing support to customers and addressing any concerns or issues. Staying up-to-date with product and industry knowledge. The ideal candidate for this role should have excellent communication, interpersonal, and negotiation skills, as well as a track record of achieving sales targets.

LTFinance is looking for SALES OFFICER - TW to join our dynamic team and embark on a rewarding career journey Developing and implementing sales strategies to meet company goals. Building and maintaining relationships with clients. Identifying new business opportunities and exploring untapped markets. Conducting market research and analysis to stay updated on industry trends and competitors. Presenting products or services to potential customers and negotiating contracts. Maintaining accurate records of sales and customer interactions. Collaborating with cross-functional teams, such as marketing and customer service, to ensure high-quality customer experiences. Achieving or exceeding sales targets and ensuring customer satisfaction. Providing ongoing support to customers and addressing any concerns or issues. Staying up-to-date with product and industry knowledge. The ideal candidate for this role should have excellent communication, interpersonal, and negotiation skills, as well as a track record of achieving sales targets.

LTFinance is looking for SALES OFFICER - TW to join our dynamic team and embark on a rewarding career journey Developing and implementing sales strategies to meet company goals. Building and maintaining relationships with clients. Identifying new business opportunities and exploring untapped markets. Conducting market research and analysis to stay updated on industry trends and competitors. Presenting products or services to potential customers and negotiating contracts. Maintaining accurate records of sales and customer interactions. Collaborating with cross-functional teams, such as marketing and customer service, to ensure high-quality customer experiences. Achieving or exceeding sales targets and ensuring customer satisfaction. Providing ongoing support to customers and addressing any concerns or issues. Staying up-to-date with product and industry knowledge. The ideal candidate for this role should have excellent communication, interpersonal, and negotiation skills, as well as a track record of achieving sales targets.

LTFinance is looking for SALES OFFICER - TW to join our dynamic team and embark on a rewarding career journey Developing and implementing sales strategies to meet company goals. Building and maintaining relationships with clients. Identifying new business opportunities and exploring untapped markets. Conducting market research and analysis to stay updated on industry trends and competitors. Presenting products or services to potential customers and negotiating contracts. Maintaining accurate records of sales and customer interactions. Collaborating with cross-functional teams, such as marketing and customer service, to ensure high-quality customer experiences. Achieving or exceeding sales targets and ensuring customer satisfaction. Providing ongoing support to customers and addressing any concerns or issues. Staying up-to-date with product and industry knowledge. The ideal candidate for this role should have excellent communication, interpersonal, and negotiation skills, as well as a track record of achieving sales targets.

LTFinance is looking for SALES OFFICER - FARM to join our dynamic team and embark on a rewarding career journey Developing and implementing sales strategies to meet company goals. Building and maintaining relationships with clients. Identifying new business opportunities and exploring untapped markets. Conducting market research and analysis to stay updated on industry trends and competitors. Presenting products or services to potential customers and negotiating contracts. Maintaining accurate records of sales and customer interactions. Collaborating with cross-functional teams, such as marketing and customer service, to ensure high-quality customer experiences. Achieving or exceeding sales targets and ensuring customer satisfaction. Providing ongoing support to customers and addressing any concerns or issues. Staying up-to-date with product and industry knowledge. The ideal candidate for this role should have excellent communication, interpersonal, and negotiation skills, as well as a track record of achieving sales targets.

LTFinance is looking for SALES OFFICER - EV to join our dynamic team and embark on a rewarding career journey Developing and implementing sales strategies to meet company goals. Building and maintaining relationships with clients. Identifying new business opportunities and exploring untapped markets. Conducting market research and analysis to stay updated on industry trends and competitors. Presenting products or services to potential customers and negotiating contracts. Maintaining accurate records of sales and customer interactions. Collaborating with cross-functional teams, such as marketing and customer service, to ensure high-quality customer experiences. Achieving or exceeding sales targets and ensuring customer satisfaction. Providing ongoing support to customers and addressing any concerns or issues. Staying up-to-date with product and industry knowledge. The ideal candidate for this role should have excellent communication, interpersonal, and negotiation skills, as well as a track record of achieving sales targets.

LTFinance is looking for SALES OFFICER - TW to join our dynamic team and embark on a rewarding career journey Developing and implementing sales strategies to meet company goals. Building and maintaining relationships with clients. Identifying new business opportunities and exploring untapped markets. Conducting market research and analysis to stay updated on industry trends and competitors. Presenting products or services to potential customers and negotiating contracts. Maintaining accurate records of sales and customer interactions. Collaborating with cross-functional teams, such as marketing and customer service, to ensure high-quality customer experiences. Achieving or exceeding sales targets and ensuring customer satisfaction. Providing ongoing support to customers and addressing any concerns or issues. Staying up-to-date with product and industry knowledge. The ideal candidate for this role should have excellent communication, interpersonal, and negotiation skills, as well as a track record of achieving sales targets.

Senior Sales Advisor(Channel Sales) Job Description : - Senior Channel Sales Advisor is the key point of contact between an organization and its clients: answering queries, offering advice and introducing new products. Their work includes: Demonstrating, presenting products & Selling of properties to clients. Working on leads provided by the CPs, company and generating self-leads. Perform duties, interaction with seller, interviewing prospective clients; accompany clients to product site & feeding client data in CRM software. Job Responsibility : A. Key Deliverables : 1. Convert prospects into customers introduced by the CPs by show-casing appropriate solution which matches their requirement in terms of price, etc. 2. Follow-up with CPs over telephone on business, visit customers at their preferred venues, provides end-to-end guidance to customers during the entire journey. 3. Maintain all records of customer interaction, booking through our CRM application. 4. Be compliant with the policies and procedures of the organization as well as the applicable local, state and central laws and acts. 5. Enhances organization reputation by accepting ownership for accomplishing the stated job & responsibilities; exploring opportunities to add value to job accomplishments. 6. One is expected to share the required reports weekly & monthly on the CP interaction, customer visits, booking & sales. B. Key Tasks : 1. Use leads shared by the CPs, company with an objective to turn them into customers. Generate self-leads to convert them into customers, through business directories & client referrals. 2. Analyzing the latest product market trends. 3. Performing comparative market analysis to determine the value of product. 4. Presenting profitable product proposals to clients. 5. Maintain and update listings of available products 6. One is expected to follow instructions & abide by the rules & regulations of the company as well as that may be laid by the respective reporting authority from time to time in the interest of the business. Skills & Qualification : Qualification : Graduation in any stream Experience : 3 - 5 years experience handling sales profile. Competencies : - Good Communication skills, Good knowledge of the property, Good marketing skills, Excellent customer service skills, Smart & Presentable, Honesty and integrity, Knowledge of sales/purchase process, Responsiveness, Knowledge of real estate market (optional), Negotiation skills, Dynamic & Quick Learner. - Deep interest in sales as a career prospect. - Ability to understand requirements of prospects and decent aptitude to understand and pitch Property solutions to Prospects. - Good Team Player.

About Global Assure: At Global Assure, we are a six-year-old, fast-growing company specializing in vehicle breakdown, health, wellness, and travel assistance. In just a few years, weve become one of the fastest-growing players in the industry, achieving an impressive 50% year-on-year growth. Our focus is simple but powerful: to create lasting, meaningful relationships with both our customers and our employees. For our customers, we provide reliable, empathetic assistance in times of distress, whether its on the road, dealing with a health issue, or managing travel challenges. But we also understand that our success depends on our people. By fostering a supportive, growth-oriented environment, we empower our employees to develop their skills, take on new challenges, and grow with the company. We believe that a companys success is driven by the strength of its team, which is why we are committed to creating an engaging and rewarding workplace. As we continue to grow, we offer a unique opportunity for employees to make an impact, advance their careers, and be part of an organization that values both customer satisfaction and employee well-being. If youre looking for a career where you can contribute to a company that values both its customers and its people, Global Assure is the perfect place for you. Company Info Address:5Th Floor, Tower A, Park Centra Building, National , GURGAON, Haryana, India Position - Customer Service Team Lead As a Customer Service Team Leader, you will be responsible for overseeing a team of customer service representatives (CSRs), ensuring high standards of service delivery, managing day-to-day operations, and providing leadership to help meet organizational goals. You will guide and support your team in resolving customer issues, promoting excellence, and fostering an environment of continuous improvement. Key Responsibilities : Team Leadership : Supervise and motivate a team of customer service representatives. Ensure team members meet performance targets and service standards. Customer Interaction : Handle complex customer inquiries, complaints, and escalations, ensuring resolution in line with company policies and customer expectations. Performance Monitoring : Track team performance metrics and provide regular feedback to team members. Implement coaching and development strategies for continuous improvement. Training & Development : Conduct training programs and workshops to improve team skills, product knowledge, and overall customer service performance. Operational Efficiency : Optimize customer service workflows, ensuring processes are effective and aligned with company objectives. Quality Assurance : Maintain high-quality service by ensuring compliance with service standards and handling customer feedback. Reporting & Administration : Prepare performance reports, track key performance indicators (KPIs), and participate in leadership meetings to discuss performance trends. Qualifications : Proven experience in a customer service or team leader role (2-3 years preferred). Strong leadership, communication, and interpersonal skills. Ability to manage and motivate a team in a high-pressure environment. Excellent problem-solving abilities and conflict resolution skills. Knowledge of customer service best practices and relevant software tools (CRM, Microsoft Office). Bachelors degree in Business, Communications, or related field (preferred but not required). Desired Skills : Exceptional organizational skills and attention to detail. Strong decision-making abilities and proactive management approach. Ability to foster a collaborative and positive team culture. Working Conditions : Flexible work hours, including occasional evenings or weekends as needed. Competitive salary and benefits package, including health insurance, paid time off, and career development opportunities. Why Join Global Assure? At Global Assure , we understand that when customers reach out for assistance, they are often in distress and need immediate support. As a member of our team, you ll have the opportunity to make a real difference in people s lives, providing reassurance, practical solutions, and compassionate care. If you are a dedicated problem-solver with a passion for delivering outstanding service, we invite you to join our team and be part of our mission to provide exceptional assistance to those in need. Why You Should Apply: Make a Real Impact: Help people when they need it most, delivering compassionate support in moments of distress. Growth Opportunities: Be part of a company that values its people, offering opportunities for professional development and advancement. Supportive Team Environment: Work with a dynamic team committed to delivering excellence in customer service.

E-commerce Sales Recovery Executive Full Time | Remote/On-site | Narsinghpur (Madhya Pradesh) Apply for this job About us: OrganicBazar is on a mission to help every Indian household grow their own food. As we scale our operations, we re hiring a Sales Executive who will play a critical role in recovering abandoned carts and converting potential leads into successful orders. This is a high-impact, conversion-focused role perfect for someone with strong sales skills and a passion for customer interaction. Key Responsibilities Proactively follow up with customers who have abandoned their carts via WhatsApp, phone, and email Understand customer needs, resolve concerns, and guide them towards completing their purchase Build rapport and deliver a smooth, personalized sales experience to increase conversion rates Coordinate with customer support and logistics teams to ensure timely resolution of order issues Maintain accurate records of interactions, follow-ups, and conversions using CRM or tracking tools Share feedback with the marketing and product teams to improve user experience and retention Meet and exceed daily, weekly, and monthly sales targets through consistent performance Preferred Candidate Profile 1-3 years of experience in B2C sales, telecalling, or eCommerce cart recovery Excellent communication skills in Hindi and English (regional language knowledge is a plus) Strong persuasion, objection handling, and closing skills Prior experience in working with Shopify, WhatsApp Business, or CRM tools is preferred Self-motivated, result-oriented, and able to work independently Knowledge of gardening, home decor, or lifestyle products is a bonus Perks and Benefits Fixed salary with performance-based incentives Opportunity to work with one of India s fastest-growing gardening brands Flexible work culture and training support Growth opportunities within sales and customer success teams Employee discounts on OrganicBazar products

WHO WE ARE Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward. Essential Duties and Responsibilities Develop and generate all necessary drawings for integrated AVI-SPL customer projects Coordinate with Design Engineers, Project Engineers and Project Managers to complete drawings accurately and timely Provide high-level customer service to internal and external customers daily Research components as needed to create an accurate depiction Act as customer liaison in absence of the Senior CAD Technician Utilize and test calibration of equipment Responsible for contributing to job documentation as needed Assist with projector and Screen Support Structure installations Operate small and large scale office printers/plotters Utilize labeling software for rack and field wiring purposes Skills and Abilities Proven proficiency in AutoDesk AutoCAD Ability to read and interpret electronic schematics and architectural blueprints Ability to successfully handle multiple projects simultaneously Knowledge of signal flow for audio, video and control systems Understanding of site survey s Familiarity of Audio Visual, Mechanical, and Electrical facilities drawings. PC proficient Education and/or Experience Minimum High school diploma or equivalent Minimum of 1 year CAD experience preferred 1 year of customer interaction experience preferred E MORE ABOUT US

Welcome to the era of Velsera! Seven Bridges, Pierian & UgenTec have combined to become Velsera. Velsera is the precision engine company. We empower researchers, scientists, and clinicians to drive precision R&D, expand access to, and more effectively leverage analytics at the point of care. We unify technology-enabled solutions and scientific expertise to enable a continuous flow of knowledge across the global healthcare ecosystem. This interweaves diverse biomedical communities, allowing them to build upon each other s success and accelerate medical breakthroughs that positively impact human health. With our headquarters in Boston, MA, we are growing and expanding our team which located in 14 different countries! What will you do? You write test automation scripts, involving both back-and and front-end components according to our best practices & quality standards. You build tools, frameworks, and other infrastructure needed to support test automation. You review and validate application requirements and technical specifications to define test specifications for functional, integration and performance tests. You search for opportunities to enhance all test case automation related activities. You work as part of a cross-functional scrum team ( POD ), developing applications and services using agile development methodologies. You will provide technical guidance to other members of the team on test automation as required. You collaborate with the development team to analyze the bugs and work closely to address production bugs at the earliest. You stay up to date with new testing tools and testing strategies, proactively evaluating and improving our testing methodologies for continuous improvement. S hould work collaboratively with the team in writing test-scenarios & their execution (in case the need arise). What do you bring to the table? You are an outstanding QA automation engineer with +5 years relevant experience in test automation and in our test automation stack. You have a bachelor s or master s degree in computer science. You have a strong understanding of software development and test automation principles, such as BDD & TDD. You have experience in working in continuous integration and continuous delivery environments. Excellent problem-solving and analytical skills. Good communication (written and verbal) skills. Strong interpersonal skills, the ability to coach other engineers. Experience in developing software in a regulated environment is a plus. Technical Skills UI Automation with Selenium: Proficient in Selenium WebDriver for automating web-based applications. Strong knowledge of locators and strategies (XPath, CSS Selectors, ID, Class). Experience in handling dynamic web elements and writing optimized XPath/CSS selectors. Familiarity with browser debugging tools and techniques for identifying UI elements. Expertise in handling synchronization issues using waits (Implicit, Explicit, Fluent). Capability to manage browser settings and profiles for different testing needs. API Automation with RestAssured: Proficient in automating REST APIs using RestAssured library. Strong understanding of HTTP methods (GET, POST, PUT, DELETE, etc.). Familiarity with handling request/response payloads in JSON and XML formats. Ability to validate response codes, headers, and payloads. Knowledge of token-based authentication mechanisms (e.g., OAuth, JWT). Experience in chaining API requests and validating dependencies between API responses. Programming with Java: Strong proficiency in Java for scripting and automation. Knowledge of object-oriented programming concepts. Experience with exception handling, collections framework, and Java Streams API. Familiarity with file handling, parsing JSON/XML, and reading/writing to databases. Understanding of multithreading for handling parallel execution. Functional Testing: Ability to design and execute comprehensive test cases for functional verification. Experience with both manual and automated regression testing. Knowledge of boundary value analysis, equivalence partitioning, and other testing techniques. Frameworks and Tools Strong knowledge of testing frameworks like TestNG and JUnit. Familiarity with BDD frameworks like Cucumber for writing Gherkin scenarios. Experience in building and maintaining custom automation frameworks (Data-Driven, Keyword-Driven, or Hybrid). Proficient in build tools like Maven or Gradle for dependency management. Working knowledge of version control systems like Git. CI/CD and Integration Experience in integrating test automation with CI/CD pipelines (e.g., Jenkins, GitHub Actions, or GitLab CI). Ability to set up and configure jobs for running automated tests. Familiarity with generating and publishing test execution reports (e.g., Allure, Extent Reports). Our Core Values People first. We create collaborative and supportive environments by operating with respect and flexibility to promote mental, emotional and physical health. We practice empathy by treating others the way they want to be treated and assuming positive intent. We are proud of our inclusive diverse team and humble ourselves to learn about and build our connection with each other. Patient focused. We act with swift determination without sacrificing our expectations of quality . We are driven by providing exceptional solutions for our customers to positively impact patient lives. Considering what is at stake, we challenge ourselves to develop the best solution, not just the easy one. Integrity. We hold ourselves accountable and strive for transparent communication to build trust amongst ourselves and our customers. We take ownership of our results as we know what we do matters and collectively we will change the healthcare industry. We are thoughtful and intentional with every customer interaction understanding the overall impact on human health. Curious. We ask questions and actively listen in order to learn and continuously improve . We embrace change and the opportunities it presents to make each other better. We strive to be on the cutting edge of science and technology innovation by encouraging creativity. Impactful. We take our social responsibility with the seriousness it deserves and hold ourselves to a high standard. We improve our sustainability by encouraging discussion and taking action as it relates to our natural, social and economic resource footprint. We are devoted to our humanitarian mission and look for new ways to make the world a better place. Velsera is an Equal Opportunity Employer: Velsera is proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, colour, gender, religion, marital status, domestic partner status, age, national origin or ancestry.

1. Order Handling 2. Customer interaction both (Domestic and International) 3. Interacting with Internal team for On-time Delivery of Parts to Customers. 4. Payment followup with Customers.

Customer Service The conscious voice of the customer within the organisation, acting as the customer representative on all related activities. Accessing Customer B2B Portals on a regular (minimum weekly) basis in order to obtain performance metrics and update / maintain customer specific requirements. Resolving Customer Issues Ensure customer specific systems (APQP, change management, zero mileage, warranty service, etc) and performance requirements are understood and communicated within the organisation. Customer Relationship Development / Prospecting Assure customer satisfaction by Monitoring and communicating current customer performance data, and ensure alignment with internal GKN Driveline reporting. Customer Relationship Management (CRM) Data Hold regular meetings with the customer to develop working relationships, review current performance, and discuss future changes to requirements. Customer Needs Clarification Clarify the customers requirements. Or assist in conducting interviews with potential customers to collect client requirements making detailed notes. Renewals Provide exceptional service to customers to encourage continued use of the organizations products/services. Compliance Develop and execute a customer quality improvement plan (Road Map) aligned with agreed objectives and end targets (KPIs). Personal Capability Building Undertake training when identified to improve business capability and allow for changes in technology and quality requirements. Continuously improve Customer Quality sub function. Quality Management System Monitors customer B2B portal data and highlights potential issues to Plant Management, Business Unit or Regional Quality Management and relevant Customer Quality Director. Operational Compliance Develop and execute a customer quality improvement plan (Road Map) aligned with agreed objectives and end targets (KPIs). Takes Local Plant Lead on escalated problem-solving using CSR (6 sigma, Shainin Red X, KT , etc) under the lead of Customer Quality Director leads the information flow between Plant & Customer Quality Director. Quality Concern Management Uses structured problem solving approach and engages cross-functional team to analyze problems in a timely manner, supported by robust data and sound logic. Quality Reporting Consolidates customer B2B portal data and summarize main issues/actions as part of plant Quality Reporting, Uses Monthly Voice of Customer Reports to drive improvements within plants scope. Skills Leverages Digital Communications with Customers Works with full competence to leverage digital communication (email, text, chat, social media) to create positive, defining moments for customers. Typically works without supervision and may provide technical guidance. Masters Service Conversations Works with full competence to navigate customer conversations by leveraging the four parts of a service conversation: open, learn, reply, and close. Typically works without supervision and may provide technical guidance. Navigates Customer Challenges Works with full competence to navigate conversations in which the customer is frustrated or unhappy with the organization. Typically works without supervision and may provide technical guidance. Strengthens Customer Connections Works with full competence to connect with customers to strengthen the relationship, meeting personal needs through positive customer experiences. Typically works without supervision and may provide technical guidance. Customer-Focused Approach Works with guidance (but not constant supervision) to orient the sellers organization around delivering to the key needs of their customers. Builds Customer Loyalty Works with full competence to make every customer interaction positive by leaving the customer feeling understood, appreciated, and confident in the organizations ability. Typically works without supervision and may provide technical guidance. Service Into Sales Works with full competence to recognize sales opportunities during service interactions to enhance overall customer service. Typically works without supervision and may provide technical guidance. In-Depth Questioning Works with guidance (but not constant supervision) to explore the depth and breadth of a problem, draw out the implications of not changing, and help clients self-discover and articulate the value of a solution. Education BE or Diploma -Mech with experience in QA Experience Minimum 4-5 years of experience

Good English communication skill Solid customer interaction skills. A+ desktop or equivalent skillset knowledge of windows operating system environment Good technical skills in solving Windows related issues Coordinates with the on-call support provider and other vendors for call closure Knowledge of ticketing tools (SUMMIT, Remedy, Service Now, etc.) Graduate degree, technical college or equivalent

Key responsibilities Customer Service The conscious voice of the customer within the organisation, acting as the customer representative on all related activities. Accessing Customer B2B Portals on a regular (minimum weekly) basis in order to obtain performance metrics and update / maintain customer specific requirements. Resolving Customer Issues Ensure customer specific systems (APQP, change management, zero mileage, warranty service, etc) and performance requirements are understood and communicated within the organisation. Customer Relationship Development / Prospecting Assure customer satisfaction by Monitoring and communicating current customer performance data, and ensure alignment with internal GKN Driveline reporting. Customer Relationship Management (CRM) Data Hold regular meetings with the customer to develop working relationships, review current performance, and discuss future changes to requirements. Customer Needs Clarification Clarify the customers requirements. Or assist in conducting interviews with potential customers to collect client requirements making detailed notes. Renewals Provide exceptional service to customers to encourage continued use of the organizations products/services. Compliance Develop and execute a customer quality improvement plan (Road Map) aligned with agreed objectives and end targets (KPIs). Personal Capability Building Undertake training when identified to improve business capability and allow for changes in technology and quality requirements. Continuously improve Customer Quality sub function. Quality Management System Monitors customer B2B portal data and highlights potential issues to Plant Management, Business Unit or Regional Quality Management and relevant Customer Quality Director. Operational Compliance Develop and execute a customer quality improvement plan (Road Map) aligned with agreed objectives and end targets (KPIs). Takes Local Plant Lead on escalated problem-solving using CSR (6 sigma, Shainin Red X, KT , etc) under the lead of Customer Quality Director leads the information flow between Plant & Customer Quality Director. Quality Concern Management Uses structured problem solving approach and engages cross-functional team to analyze problems in a timely manner, supported by robust data and sound logic. Quality Reporting Consolidates customer B2B portal data and summarize main issues/actions as part of plant Quality Reporting, Uses Monthly Voice of Customer Reports to drive improvements within plants scope. Skills Leverages Digital Communications with Customers Works with full competence to leverage digital communication (email, text, chat, social media) to create positive, defining moments for customers. Typically works without supervision and may provide technical guidance. Masters Service Conversations Works with full competence to navigate customer conversations by leveraging the four parts of a service conversation: open, learn, reply, and close. Typically works without supervision and may provide technical guidance. Navigates Customer Challenges Works with full competence to navigate conversations in which the customer is frustrated or unhappy with the organization. Typically works without supervision and may provide technical guidance. Strengthens Customer Connections Works with full competence to connect with customers to strengthen the relationship, meeting personal needs through positive customer experiences. Typically works without supervision and may provide technical guidance. Customer-Focused Approach Works with guidance (but not constant supervision) to orient the sellers organization around delivering to the key needs of their customers. Builds Customer Loyalty Works with full competence to make every customer interaction positive by leaving the customer feeling understood, appreciated, and confident in the organizations ability. Typically works without supervision and may provide technical guidance. Service Into Sales Works with full competence to recognize sales opportunities during service interactions to enhance overall customer service. Typically works without supervision and may provide technical guidance. In-Depth Questioning Works with guidance (but not constant supervision) to explore the depth and breadth of a problem, draw out the implications of not changing, and help clients self-discover and articulate the value of a solution. Education BE or Diploma -Mech with experience in QA Experience Minimum 4-5 years of experience