1066 Customer Interaction Jobs - Page 31

Tech Permanent Job Description Be part of something bigger. Decode the future. At Electrolux, as a leading global appliance company, we strive every day to shape living for the better for our consumers, our people and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living. Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute, and grow together. Join us in our exciting quest to build the future home. All about the role: We are seeking a passionate and skilled AI Developer to join our Contact Center initiatives within the CDI Service Platforms team. This role will focus on designing, building, and deploying AI-powered solutions that enhance customer interaction, automate support workflows, and improve operational efficiency. You will work in a cross-functional team together with product owners, data scientists, and software engineers to integrate conversational AI, natural language processing (NLP), and machine learning into our digital post-purchase landscape. This is a high-impact role with opportunities to shape the technical direction of our AI strategy. In this role, you will be reporting to the Engineering Lead for Contact Center and AI. You will work on a daily basis with colleagues remotely that are based in other countries. About the CDI Experience Organization: The Consumer Direct Interaction Experience Organization is a Digital Product Organization responsible for delivering tech solutions to our end-users and consumers across both pre-purchase and post-purchase journeys. We are organized in 15+ digital product areas, providing solutions ranging from Contact Center, E-commerce, Marketing, and Identity to AI. You will play a key role in ensuring the right sizing, right skillset, and core competency across these product areas. What you ll do: As AI developer at Electrolux, your main tasks will include: Design and develop AI-driven solutions for Contact Center platforms, including chatbots, voicebots, and intelligent routing engines. Contribute to AI architecture decisions and align solutions with enterprise standards and cloud infrastructure. To be constantly improving the functionality of our existing contact center solution. Deliver prototypes, proofs of concept (PoCs), and production-grade implementations that scale. Monitor and improve AI models through testing, tuning, and feedback loops. To collaborate cross-functionally in your own team and across related teams within the organization. To keep yourself updated with the latest developments within contact center AI and the fast-paced environment of generative AI You should be eager to take on new challenges when exploring these new technologies and to think outside of the box Who are you: University degree in computer science, NLP, data science, statistics or related field 3+ years of industry experience with dialog technology, preferably in Google Dialogflow, but similar technologies are also accepted. Profound theoretical understanding of machine learning algorithms, including but not limited to the newest versions of generative AI models. Hands-on experience with this technology is a major plus. Fluent in at least one of the following scripting languages: Python, Node.js, Javascript, Groovy, Perl. Experience with REST APIs, microservices, and cloud-native application design. Hand-on experience with DataScience is a big plus. Previous experience building or integrating AI into Contact Center systems (e.g., Genesys). Very good analytical and conceptual skills paired with a pronounced ability to structure and simplify complex relationships Excellent communication skills are a must due to the cross-functional nature of the roll. Thriving in a multi-lingual, multi-cultural environment Where youll be: This is a full-time position, based in Bangalore , India Benefits Highlights: Flexible work hours and a hybrid work environment Discounts on our award-winning Electrolux products and services Family-friendly benefits Extensive learning opportunities and a flexible career path

RESPONSIBILITIES Product/Service Information Provide advanced product/service information and respond to complex customer questions about the product/service. Customer Order Processing Record and process custom/special orders that may require additional resources for delivery and coordinating with those teams as required. Resolving Customer Issues Respond to more advanced issue escalations promptly and appropriately; provide managerial approvals as required. Customer Relationship Development / Prospecting Develop and implement a customer contact plan to communicate product launches and engage the potential customers in relevant sales campaigns to build new relationships. Act as first point of contact for customer queries and complaints and resolve these, referring complex issues to others and ensuring that the customer receives an appropriate response. Customer Relationship Management (CRM) Data Monitor team members use of the customer relationship management system, identifying and resolving standard issues and escalating these to a senior manager as appropriate. Customer Needs Clarification Set clear objectives for each sales call or meeting; use standard materials to make a presentation to the customer; and ask relevant questions to evaluate the customers level of interest and to identify and respond to areas requiring further information or explanation. Renewals Help drive customer renewals through exceptional service, supporting the sales teams as required. Operational Compliance Identify, within the team, instances of non-compliance with the organizations policies and procedures and/or relevant regulatory codes and codes of conduct, reporting these and escalating issues as appropriate. Personal Capability Building Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media. Behavioral Competencies Customer Focus Builds strong customer relationships and delivers customer-centric solutions. For example, keeps in contact with customers to ensure problems are resolved, or to improve customer service. Studies customer feedback and emerging customer needs and uses these to determine some creative new ideas. Manages Complexity Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. For example, looks at complex issues from multiple angles; explores issues to uncover underlying issues and root causes; sees the main consequences and implications of different options. Collaborates Builds partnerships and works collaboratively with others to meet shared objectives. For example, readily involves others to accomplish goals; stays in touch and shares information; discourages "us versus them" thinking; shows appreciation for others ideas and input. Skills Customer-Focused Approach Works without supervision and provides technical guidance when required to orient the sellers organization around delivering to the key needs of their customers. Leverages Digital Communications with Customers Works with full competence to leverage digital communication (email, text, chat, social media) to create positive, defining moments for customers. Typically works without supervision and may provide technical guidance. Masters Service Conversations Works with full competence to navigate customer conversations by leveraging the four parts of a service conversation: open, learn, reply, and close. Typically works without supervision and may provide technical guidance. Navigates Customer Challenges Works with full competence to navigate conversations in which the customer is frustrated or unhappy with the organization. Typically works without supervision and may provide technical guidance. Strengthens Customer Connections Works with full competence to connect with customers to strengthen the relationship, meeting personal needs through positive customer experiences. Typically works without supervision and may provide technical guidance. Builds Customer Loyalty Works with full competence to make every customer interaction positive by leaving the customer feeling understood, appreciated, and confident in the organizations ability. Typically works without supervision and may provide technical guidance. In-Depth Questioning Works without supervision and provides technical guidance when required to explore the depth and breadth of a problem, draw out the implications of not changing, and help clients self-discover and articulate the value of a solution. Initiates Compelling Sales Conversations Works without supervision and provides technical guidance when required to propose a mutually agreed-upon agenda to start sales conversations that offer value to the client. Service Into Sales Works with full competence to recognize sales opportunities during service interactions to enhance overall customer service. Typically works without supervision and may provide technical guidance. Builds Rapport Works without supervision and provides technical guidance when required to quickly and effectively establish trust within the buying centers in the client s organization. Knows the Buying Influences Works without supervision and provides technical guidance when required to accurately identify and understand the key buying influences pertaining to an opportunity. Manages Buyer Indifference Works without supervision and provides technical guidance when required to acknowledge and ask questions to understand the circumstances surrounding client indifference. Understands Issues/Motivations Works without supervision and provides technical guidance when required to quickly identify and accurately articulate why a client does or does not want a change based on their business objectives and challenges. Education Short-Cycle Tertiary Education General Experience Experienced practitioner able to work unsupervised (13 months to 3 years) Managerial Experience Basic experience of coordinating the work of others (4 to 6 months) Are you being referred to one of our roles? If so, ask your connection at Yokogawa about our Employee Referral process!

Unified Authorization is responsible for securing customer and corporate communication across all of Amazon. Whether its the retail website, Alexa, or Kindle, we ensure actors are authenticated and authorized to take the requested action. Every aspect of Amazons business interacts with our systems, including enabling the next generation of retail services on AWS infrastructure. As a global security provider, were at the intersection of resiliency, availability, and the need to move at agile internet speed. You are an experienced technical program manager who can work closely with product management and other business partners to define strategy and requirements, and help lead teams from concept through delivery and subsequent operation. You have regular communication with senior management on status, risks and product strategy. You have excellent listening, writing skills and very strong technical competency. Youre a thought leader, but you dont just know how to solve the problem, you prove it by leading team to build the solution. Last but not the least; you have a high bar for quality and passion for design and architecture. As the ideal candidate you will be experienced in working closely with a team of software development engineers and have a proven track record of working on complex software solutions using an agile methodology. You will have the ability to dive deep into the understanding of problems in order to help your team make the right decisions for the product and the business. You will have a proven track record of working across organizational lines. You will also be a strong communicator and will have proven abilities in managing through ambiguous situations. About the team Unified Auth is responsible for securing every service transaction within Amazon SDO s service-oriented architecture (SOA) by authenticating the services involved in the transaction, authorizing APIs access, and enforcing least-privilege access to Amazon s business data such as Cart, Order, Customer Identity, Item, Employee Information and more. Unified Auth s systems are classified as Maximally Secure Applications (MSA) by Amazon Security as they control access to all Amazon services. Amazon s SOA is large, complex, and ever-growing. A single Amazon customer interaction such as adding an item into cart, proceeding to checkout, adding/changing payment methods, confirming purchase, etc. spans tens to hundreds of inter-service interactions that must be secured and observed using Unified Auth s systems. Stores, Alexa, Ring, IMDB, Prime Video, Advertisement, Selling Partners, Pharmacy, Ordering and Payments, Fulfillment Centers, and Amazon s internal systems such as PXT rely on Unified Auth solutions to meet rising access control security and privacy standards, such as Digital Markets Act (DMA) compliance, GDPR, and SOC 2 Type II certification. 7+ years of working directly with engineering teams experience 5+ years of technical product or program management experience 3+ years of software development experience 5+ years of technical program management working directly with software engineering teams experience Experience managing programs across cross functional teams, building processes and coordinating release schedules 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules Experience defining KPIs/SLAs used to drive multi-million dollar businesses and reporting to senior leadership

Are you customer obsessed, relentlessly focused on achieving high standards, street-smart and analytical, execution focused, hungry and passionate about e-commerce, an experienced sales executive with a strong work ethic? If yes, this opportunity will appeal to you. Amazon Seller Services is an important division of Amazon Inc., a multi-national company headquartered in Seattle, USA. The division aims to help sellers grow their business by offering services which leverage high quality Amazon capabilities. Amazon Seller Services is now looking to work with Indian retailers and offer them services which will scale their business. See www.amazonservices.com for services offered in US & www.services.amazon.in for product details in India. As a Sales Associate with Amazon Seller Services India, you will have the exciting opportunity to deliver Amazon s offerings in India. You will be the face of Amazon to retailers for the services which Amazon will offer. The role will require engaging retailers at all points of their life cycle. You will have to identify and recruit retailers that deliver competitive pricing and broad product selection on the platform, train sellers on Amazon systems helping them integrate with our product platform and analyze seller performance metrics to help them become successful on our platform. The ideal candidate will have sales experience, ability to work in an environment with minimal supervision, comfortable working across multiple complex functions and capability to influence external parties. The candidate should be comfortable interfacing with technology systems, training other stakeholders on systems and processes and be able to analyze data and gather actionable conclusions. Operating in a rapidly changing environment will require the candidate to be adept at dealing with ambiguous, new and challenging situations. The candidate will be comfortable in executing repeatable processes. Role and Responsibilities: Understand products and services offered by Amazon Services and be able to articulate its functions and benefits to external audiences. Help define the seller base and industry verticals we target for various Amazon services using local knowledge. Identify valuable sellers and selection for Amazon services. Acquire retailers with valuable selection and establish long-term partnerships. Own and manage integration of portfolio of sellers and help them become self-reliant through basic training. Track and monitor performance and sales of key partners to manage their performance. Prior Experience and skills: More than 3+ years of experience in sales Bachelors degree required, MBA is preferred Passion for e-commerce is required. Experience in an analytical, results-oriented environment with external customer interaction. Proven ability to manage the business by the numbers . Must be metrics-driven. Excellent written and oral communication and presentation skills and the ability to express thoughts logically and succinctly. Experience working with SME retailers is an advantage. Experience with e-commerce, retail, advertising, or media would be an advantage. Deep understanding of the retail and wholesale landscape in India with prior interactions with sellers and distributors is desirable. Experience selling nascent (embryonic/start-up) products/services into new markets is desired. Entrepreneurial drive and demonstrated ability to achieve stretch goals in an innovative and fast-paced environment. Ability to speak the local language is desirable Personal attributes and competencies: Demonstrated intense customer focus. Demonstrated highest level of integrity, intellectual honesty, and strong work ethic. Takes initiative. Doesnt wait to be asked. Plans efficiently. Consistent effort, intense commitment, perseverance and willingness to go above and beyond when needed. Strong team player, acts like an owner, and ultimately focused on delivering results with high standards. Proven ability to successfully thrive in an ambiguous environment and changing market conditions. Disciplined in executing repeatable operational processes. Has sound judgment and ability solve issues on the spot. Makes good decisions when analysis of data is not sufficient to reach a conclusion. Bachelors degree 2+ years of sales experience

for Reputed Developer-(Realestate experience mandatory) • Execute the booking process, allotment letter, agreement for sale, interest notice, letter regarding NOC for mortgage, etc.

Responsibilities: * Process purchase orders & order confirmations * Collaborate with sales team on quotes & proposals * Manage customer relationships via email & phone * Communication & Mail Drafting Skill * Computer Knowledge & Typing Skill

Responsibilities: * Process purchase orders & order confirmations * Collaborate with sales team on quotes & proposals * Manage customer relationships via email & phone * Communication & Mail Drafting Skill * Computer Knowledge & Typing Skill

SUMMARY Opening for International Customer Support role in Pune, salary upto 5.75 lpa Only excellent English communication candidates can apply for this role (Both fresher and experience) Job Description: An exciting opportunity awaits both freshers and experienced individuals to join a leading MNC in Bangalore for the role of International Customer Support. The position involves providing voice support to customers and requires working from the office with the convenience of both side cab facilities. Key Responsibilities: Utilize excellent English communication skills to address and resolve client issues over calls. Willingness to work in a 24*7 office environment. Demonstrate analytical problem-solving abilities to understand and resolve customer issues. Exhibit quick thinking and problem-solving skills to independently, thoroughly, and efficiently resolve customer issues. Proactively show respect for customer's time and manage time effectively to ensure all customer interactions add value. Requirements Regular Graduate or Masters degree holder. Strong problem-solving and analytical skills. Ability to work in a 24*7 shift environment. Excellent English communication skills. Prior experience in BPO for non-technical graduates is preferred. Location: Pune - Work from Office Qualification: Any Graduate Shifts: 24*7 Work Experience: Any Graduate fresher or experience in BPO or customer service role can apply. Note: Undergraduates are not eligible for this position. Benefits Opportunity to apply IJP for promotion PF/Medical insurance benefits Cab facility both ways.

responsible for counting, recording, and verifying materials and equipment delivered to or moved around a construction site. The role ensures accuracy in logistics and inventory management, helping to avoid shortages,excess, etc.

• Insurance related customer service process - UK Shifts - Sat and Sun fixed off • International voice process - Graduation mandate • Location- Noida • Salary upto 48K in hand + Incentives & Cabs - Immediate Joinings Contact Avneet Kaur - 8588840209 Required Candidate profile Superlative Verbal communication skills required Should be comfortable working from Noida and Work from office WhatsApp Avneet on 8588840209 for more info Perks and benefits Uk shifts - Weekend offs with both side cabs

Presales, Solution Design The role requires the Solutions Architect to be part of Infrastructure Services Practice who will be responsible for presales solutions across Infrastructure Technology Services The role requires a very strong understanding of IT Infrastructure Technologies covering entire life-cycle services such as consulting, assessment, design, deployment, migration, and operations The Solutions Architect will work with sales, delivery, operations, and partners/vendors to address the business, operational and technical requirements of the customers The Solutions Architect is required to work and collaborate closely with peers across practices to create leading edge, innovative yet pragmatic solutions for the customers The ideal candidate is expected to be versatile who will handle pre-sales function, customer interactions, technical ownership, willingness to learn emerging technologies and build next generation solutions and offerings

18+ years architect in Embedded, Firmware, Linux, IoT and Industrial Automation Protocol Architect, SWArchitecture, Designs, C C++ ( mandatory), excellent customer interactions skills, must work on proposal creation, articulation in word ppt, excellent oral written communications, has proven hands-on experience working on Sensors, Devices, Gateways and IoT cloud platforms, experience working with Honeywell, SE, ABB, Emerson, Philips, Advantech, etc Ability to understand customer needs and convert to requirements, formulate delivery plan/engagement, very good in estimation techniques, has proven hands-on and identify talent within externally He needs to be excellent customer interaction, communication skills with proven experience working with US, UKand European counterparts Knowledge implementation of code generation,coverage like coverity, etc Knowledge of Development tool chains, createsolutions, innovative approaches, can work independently and guide technicalteams

Java Selenium - 5 to 7 years of experience in mobile automation testing Should have minimum of 3 year hands on experience on web automation using Java/Selenium/TestNG or similar automation frameworks Work experience of atleast 2 years of experience in API testing using Postman and automation experience using RestAssured Should have good knowledge on the automation framework design Strong in Java- Strong in OOPs concepts Good communication skills and able to handle customer interactions- Good attitude

Appidi Technologies Pvt Ltd is looking for Field Sales Executive to join our dynamic team and embark on a rewarding career journey Identify and develop new business opportunities through networking, prospecting, and lead generation activities Build and maintain relationships with clients to ensure customer satisfaction and retention Negotiate and close sales deals with clients Achieve and exceed sales targets and quotas Keep up to date on industry trends and product knowledge Maintain accurate records of sales activities and customer interactions

Nirvana Yoga Dham is looking for Telecaller to join our dynamic team and embark on a rewarding career journey Make outbound calls to customers to promote products and services, or follow up on recent purchases. Respond to customer inquiries and provide information about products and services. Resolve customer complaints and provide appropriate solutions. Keep records of all customer interactions and transactions, updating customer information in a database as necessary. Meet and exceed sales and customer satisfaction targets. Continuously improve product and service knowledge to provide accurate information to customers. Stay up-to-date with industry developments and maintain a working knowledge of competitor offerings. Follow all company policies and procedures, including those related to confidentiality and data security. Participate in training and development opportunities to improve skills and knowledge. Adhere to schedules and work efficiently under pressure to meet deadlines.

CareerBanao is looking for Telecaller to join our dynamic team and embark on a rewarding career journey Make outbound calls to customers to promote products and services, or follow up on recent purchases. Respond to customer inquiries and provide information about products and services. Resolve customer complaints and provide appropriate solutions. Keep records of all customer interactions and transactions, updating customer information in a database as necessary. Meet and exceed sales and customer satisfaction targets. Continuously improve product and service knowledge to provide accurate information to customers. Stay up-to-date with industry developments and maintain a working knowledge of competitor offerings. Follow all company policies and procedures, including those related to confidentiality and data security. Participate in training and development opportunities to improve skills and knowledge. Adhere to schedules and work efficiently under pressure to meet deadlines.

Interacting with the Customers, resolve queries and close them for sale Offering amazing customer service Outbound Process regional languages required-marathi,bengali,tamil,kannada,telugu,guajarati Required Candidate profile Excellent command over English communication Immediate joiners only Should have very good interpersonal skills Freshers/UG both can apply || UG with experience Candidate should be in Delhi

Answering or Responding to complaints and resolving issues Ensuring a positive customer experience call and pitch customers our products and services Maintaining professionalism with customers Required Candidate profile Ability to communicate effectively in English Work from office/no telephonic Immediate joiners only Freshers/UG both can apply Can refer friends should be present in Delhi

Responsibilities: * Lead marketing strategies & campaigns * Convince customers through presentations & demos * Manage retail partnerships * Collaborate with sales team on promotions * Oversee product launches & events Provident fund Gratuity Relocation bonus Referral bonus Mobile bill reimbursements Retention bonus Performance bonus Sales incentives Annual bonus Job/soft skill training

We are looking for a passionate and technically skilled Solution Engineer to be part of our Field Sales Support team. You will be instrumental in solving complex customer problems, designing tailored solutions, and delivering impactful demonstrations of the Freshworks platform. This role suits individuals with strong pre-sales experience who thrive on customer interaction, solutioning, and collaborating with internal teams to drive business outcomes. Pre-Sales Engagement & Customer Solutions: Engage with SMB, mid-market, and enterprise customers to understand their business and technical challenges. Conduct discovery sessions, architect solutions, and deliver tailored product demonstrations and Proofs of Concept (POCs). Address technical objections and ensure alignment with customer needs. Solution Design & Documentation: Participate in gathering requirements and scoping complex engagements. Create technical documentation including solution proposals, SoWs, and RFP/RFI responses. Evaluate opportunities from a technical feasibility standpoint and proactively mitigate risks. Collaboration & Execution: Collaborate closely with Sales, Product, Engineering, and Implementation teams. Align technical strategies with sales initiatives to accelerate deal closures. Continuously improve pre-sales tools, processes, and enablement assets. Customer Advocacy & Product Evangelism: Articulate the value and capabilities of the Freshworks platform to both technical and business audiences. Represent Freshworks at customer meetings, events, and forums as a trusted technical advisor. Keep abreast of product developments and industry trends to provide relevant, up-to-date guidance. Qualifications 3-12 years of experience in pre-sales/solution engineering, technical consulting, or a similar customer-facing technical role. Strong background in SaaS, cloud technologies, APIs, and enterprise software environments. Proven experience designing and delivering technical demonstrations and POCs. Ability to work with mid-market and enterprise customers, understand their pain points, and craft effective solutions. Excellent communication and presentation skills, both written and verbal. Bachelor s degree in Computer Science, Engineering, or related field (or equivalent experience). Familiarity with Freshworks products is a strong plus. Key Skills: Pre-sales consulting & technical storytelling Solution architecture & demo delivery API, integrations, SaaS product understanding Discovery, qualification & objection handling RFP/RFI response and technical documentation Stakeholder collaboration (Sales/Product/Engineering) Strong communication & relationship-building

We are looking for a passionate and technically skilled Solution Engineer to be part of our Field Sales Support team. You will be instrumental in solving complex customer problems, designing tailored solutions, and delivering impactful demonstrations of the Freshworks platform. This role suits individuals with strong pre-sales experience who thrive on customer interaction, solutioning, and collaborating with internal teams to drive business outcomes. Pre-Sales Engagement & Customer Solutions: Engage with SMB, mid-market, and enterprise customers to understand their business and technical challenges. Conduct discovery sessions, architect solutions, and deliver tailored product demonstrations and Proofs of Concept (POCs). Address technical objections and ensure alignment with customer needs. Solution Design & Documentation: Participate in gathering requirements and scoping complex engagements. Create technical documentation including solution proposals, SoWs, and RFP/RFI responses. Evaluate opportunities from a technical feasibility standpoint and proactively mitigate risks. Collaboration & Execution: Collaborate closely with Sales, Product, Engineering, and Implementation teams. Align technical strategies with sales initiatives to accelerate deal closures. Continuously improve pre-sales tools, processes, and enablement assets. Customer Advocacy & Product Evangelism: Articulate the value and capabilities of the Freshworks platform to both technical and business audiences. Represent Freshworks at customer meetings, events, and forums as a trusted technical advisor. Keep abreast of product developments and industry trends to provide relevant, up-to-date guidance. Qualifications 3-12 years of experience in pre-sales/solution engineering, technical consulting, or a similar customer-facing technical role. Strong background in SaaS, cloud technologies, APIs, and enterprise software environments. Proven experience designing and delivering technical demonstrations and POCs. Ability to work with mid-market and enterprise customers, understand their pain points, and craft effective solutions. Excellent communication and presentation skills, both written and verbal. Bachelor s degree in Computer Science, Engineering, or related field (or equivalent experience). Familiarity with Freshworks products is a strong plus. Key Skills: Pre-sales consulting & technical storytelling Solution architecture & demo delivery API, integrations, SaaS product understanding Discovery, qualification & objection handling RFP/RFI response and technical documentation Stakeholder collaboration (Sales/Product/Engineering) Strong communication & relationship-building

Digital Design Solutions is looking for CRM Executive to join our dynamic team and embark on a rewarding career journey Developing and implementing CRM strategies to increase customer engagement and loyalty Managing and maintaining the company's CRM system, including data entry, data cleansing, and data segmentation Analyzing customer data and behavior to identify trends, insights, and opportunities for improvement Creating and executing targeted marketing campaigns and communications to increase customer retention and upsell opportunities Collaborating with other departments, such as sales and marketing, to ensure the CRM system is aligned with business goals and objectives Ensuring the accuracy and completeness of customer data in the CRM system Providing training and support to staff members on the use of the CRM system Conducting customer surveys and gathering feedback to improve customer satisfaction and experience Monitoring and analyzing customer interactions across various channels, such as email, social media, and chatbots

1. Customer interaction 2. Delivery Management 3. Customer report preparation & Maintenance 4. Internal Team Follow up 5. Assisting CFT Meeting. 6. Demand Management 7. NPI co-ordination 8. Project Management, Revenue, AR, ECN, E&O management Qualifications Required: 1. BE ( ECE / EEE ) with 10 years of Experience in Similar field 2. Communication and Interpersonal Skill Communication and Interpersonal Skills 3. Knowledge on Office productive tools. 4. Customer Relationship Management

We help the world run better W hat you ll do As a Customer Service Request Owner, you ensure the delivery of robust, downtime optimized, and highly automated lifecycle management activities within ECS. You will take end to end ownership of customer service request fulfillment in the Netweaver area considering accelerated growth (RISE with SAP). Focus of your activities will be to increasing service excellence along with stabilization improvements to help Operations to reduce manual efforts and cost (lower TCO) and deliver faster services to our customers meeting their needs and expectations. Following activities are part of the role as CSRO in the Netweaver Area: Optimize and stabilize the delivery of customer service requests in time, cost and quality in a pro-active way leveraging analytical tools and capabilities Structure and coordinate activities, action plans including requirements engineering, prioritization, and create aligned timelines for deliverables Drive issue resolution together with the team and utilizing the expert network Manage relationship between different stakeholder groups inside and outside ECS Delivery Create and align test plans, support and perform testing/validation and roll-out activities Support technology-related projects in complex environment What you ll bring Over 5 years of professional experience as an SAP Basis Technical Consultant, specializing in SAP cloud implementations and migration projects. Extensive operational knowledge and administration expertise across diverse SAP applications and databases in global multi-cloud environments. Proficient in SAP NetWeaver best practices and technical project leadership with direct customer interaction. Skilled in designing integrated end-to-end lifecycle management procedures. Meet Your Team: SAP Enterprise Cloud Services (ECS) is SAP s private cloud managed services provider demonstrating accelerated growth & enabling customers start their journey with cloud. We are searching for motivated, skilled, and value-oriented technical project leads taking over responsibility as Customer Service Request Owner with focus on driving service request improvements, technical projects to optimize service execution quality via standardization and automation to strengthen our ECS Delivery Productization team. #SAPECSCareers Bring out your best SAP s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world. SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for . Successful candidates might be required to undergo a background verification with an external vendor. Requisition ID: 425706 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid. Requisition ID: 425706 Posted Date: Jun 5, 2025 Work Area: Information Technology Career Status: Professional Employment Type: Regular Full Time Expected Travel: 0 - 10% Location:

Date Posted: 2025-01-28 Country: India Location: No: 27, MK Towers, Langford Raod, Shanthi Nagar, Bangalore - 560 027., India Designation / Title - Field Supervisor - Service Location - Bangalore Edu: Diploma / BE Engineer (Spl EEE) Experience - 5 to 10 years supervisory (people Manager) role experience in related industry Job Title A job title should be recognizable, straightforward, and easily understood by someone outside the company so that candidates can easily locate the posting on a search engine or other platforms. Avoid abbreviations, acronyms, or internal company terminology. Role Overview: Scheduling CM & HK of route assigned. Supervise/Monitor the daily service and callbacks Manage the service team and HK team Generate T business Conduct AES for the assigned units. Ensuring safety in sites. Organizing for Administrative activities of the department. Customer interaction. ENVIRONMENTAL HEALTH AND SAFETY: Support EH&S efforts of the department and ensure implementation of EH&S Management systems and other local standards. Participate and facilitate the participation of employees in the department in EH&S training and TBT as per the EH&S plan. Conduct EH&S inspection/audit as per assigned quota and ensure completion of corrective actions within the targeted completion date.