71 Customer Insight Jobs - Page 2

Job Title: Customer Insight Specialist Department: Customer Communications Location: Gurugram WFO 5 Days Job Summary About the Role: We are seeking a Customer Insight Specialist with a robust background in Contact Center Customer Quality and process improvement. The ideal candidate will be responsible for analyzing customer insights, identifying patterns, and driving actionable recommendations that enhance customer satisfaction, reduce friction, and improve overall service delivery. This position is an onsite role based in Gurgaon and requires collaboration with Quality, Customer Service, Product, and Process Excellence teams. Key Responsibilities: Execute Voice of Customer programs, ensuring continuous collection, classification, and reporting of customer feedback across all touchpoints (calls, chats, emails, surveys, reviews). Work with stakeholders to categorize VOC inputs using frameworks such as 7Ps (Product, Price, People, Process, Policy, Promotion, Platform) or business-specific taxonomies. Collaborate with Quality teams to triage complaints and feedback into root causes, linking them with quality metrics and customer pain points. Generate monthly customer insights and detailed reports to highlight top concerns, sentiment trends, and process gaps. Support CX projects by providing data-driven insights that influence process redesigns, training requirements, or product changes. Liaise with NPS, ORM, CSAT, and CES survey owners to correlate feedback with performance metrics. Present findings in review forums, ensuring business leaders are informed and aligned on customer improvement opportunities. Desired Skills and Qualifications: 3 years of experience in Contact Center Quality, VOC analytics, or CX Insights roles. Strong understanding of VOC classification, customer journey mapping, and root cause analysis. Proficiency in Excel, PowerPoint , and basic data visualization tools ( Power BI, Tableau , etc.). Familiarity with tools such as CRM systems, AI GPTs, and feedback tools is advantageous. Excellent communication skills to present findings and influence stakeholders. Highly analytical with attention to detail, ownership mindset, and ability to work cross-functionally. What We Offer: Opportunity to work on high-impact customer experience projects. A collaborative and customer-focused team environment. Clear path for career growth in Customer Experience, Process Excellence, and Insights. Interested candidates pls share your CV with below details on rini.dsouza@groupbayport.com Overall Exp- Relevant exp in customer insight quality- Do you have experience in NPS, ORM, CSAT, and CES survey- Do you have experience handling Quality check for international call process What is the maximum no. of calls Handled- Overview of roles & responsibilities handled- Current Location- Current CTC- Expected CTC- Notice period- Reason for change-

Job Summary: We are looking for candidates with experience in functions such as manufacturing, procurement, R&D, production, vendor management, supply chain management, sales, merchandising, distribution, etc. Must have a desire to participate in change and appreciate a dynamic environment with rapidly changing priorities. Candidates with 2+ years of experience in industries such as electrical, electronics, civil, mechanical, biotech, production, medical, footwear, chemical, textile, pulp and paper, food technology, automobile, sports, cosmetics, construction and any other. Job Responsibilities: User Acquisition: Drive user traffic by driving content SEO, onboard sellers to achieve planned targets Business Development: Ensure best brands, SMEs, vendors, suppliers from across the country are onboarded on marketplace Competitive Quality Catalogs: Drive to acquire good quality catalogs with accurate product prices & specifications, high quality images and hottest seller products Matchmaking: Ensure best quality categorization to achieve best quality matchmaking between buyer and seller Customer Experience: Capture and resolve customer pain points. Create solutions and liaison with various cross functional teams to resolve customer pain points Operational Efficiency: Work across operations, part time associates, cross functional teams, product management department to ensure a smooth and fast functioning to achieve targets in given time period Engagement: Working with the customer acquisition and engagement team to define a charter for engagement to improve monetization Candidate Attributes: Should be an effective communicator with ability to persuade/ negotiate with different team/stakeholders Should be a strong team leader & capable of handling large teams Establish and foster strong working relationships with multiple stakeholders & proven experience leading cross-functional projects Strong numerical and analytical aptitude & experience of using customer data to identify and prioritize opportunities Good communication skills Analytical data driven detail-oriented approach Perfect opportunity for highly motivated and dynamic candidates looking to move into online ecommerce industry Experience Range: 2 - 5 years Educational Qualifications: B.Tech/B.E Location: Noida Sector 135 (Work from Office)

Role & responsibilities Owner of ESKO coordination with stakeholders Sales, distribution and stock Analysis for respective portfolio Daily/weekly/monthly analysis of internal and external data. Fortnightly reporting of competition pricing Market visits once a month Coordination on packs and POSM New agencies for art working, collection of 3-4 small agencies who work on ad-hoc Owner of NPI development Coordination on on-ground activities. Shared-drive management organization of documents, archiving artworks, briefs, research reports, digital/activation/media plans and their performance reports Preferred candidate profile Essential Basic marketing knowledge Basic understanding of consumer behavior and market trends Knowledge of statutory compliance related to the Food products Skills High result orientation getting things done on time via multiple stakeholders and as per agreed upon norms. Good Communication Skills Attention to detail; Creativity Good research capabilities

Angel One Limited is a Fintech company providing broking services, margin trading facility, research services, depository services, investment education and distributes third party financial products to its clients, on a mission to become the No. 1 fintech organization in India. With over 2 crore+ registered clients, we are onboarding an average of over 800k new clients every month in the current financial year. We are working to build personalized financial journeys for our clients via a single app, powered by new-age tech, AI, Machine Learning and Data Science. We have a flat structure, with ample opportunity to showcase your talent and a growth path for you to the very top. We are aggressively hiring for various non-tech and tech roles across India. Join our team and experience the best of both worlds at Angel One! Check out our careers section! Why You'll Love Working at Angel One! Ranked Top 20 Companies to Work in India: We're proud to be recognized as one of the best workplaces, certified for 9 consecutive years. Innovative Culture: Ideate, innovate, and create cutting-edge fintech solutions with AI and Machine Learning. Be part of something huge: Be at the Forefront of Fintech Innovation Bold Approach: We're not just growing a customer base; we're unlocking potential, aiming to touch a billion lives. It's about more: more drive, more initiative, and a bolder way of working. Role Summary: Own Angel Ones understanding of customer motivation, hesitation, and emotional friction. This role reports to the head of CSMI and will run qualitative & quantitative discovery across onboarding, trading, retention, and lapsage journeys, turning customer voice into strategic clarity Key Responsibilities: Manage internal research panel across segments Churned, Active, F&O, Cash, MTF, IPOs etc Lead qualitative research to deeply understand customer motivations, fears, triggers, and hesitations across onboarding, product use, trading behavior, and churn. Design and conduct in-depth interviews (IDIs), FGDs, in-app conversations, and user playbacks especially around high-friction journeys like F&O onboarding, IPO participation, and app reactivation. Synthesize user narratives into personas, behavioral archetypes, and friction-to-fix storyboards for product, design, Revenue and Growth teams. Maintain and update a high-quality verbatim repository (tagged quotes, emotion themes, playback-ready insights) that can be reused in sprints and CX rituals. Manage research logistics: panel coordination, session scheduling, WhatsApp/audio interviews, transcription and tagging until a dedicated research specialist is onboarded. Who are You: 6-8 years of experience in UX research, qualitative customer insight, or behavioral design Having background in fintech, consumer tech, product design, or an insight agency and know how to turn feedback into design or messaging recommendations. Moderated customer sessions, synthesizing insights into slides, and getting hands-on with tagging or scheduling during early quarters. Having experience of running studies across Tier 2/3 cities, multilingual audiences in Fintech Impact: Youll bring customer behavior to life through data and real voices of customers. Your insights will directly shape how we onboard, engage, and retain users, and your playback sessions will turn empathy into execution across teams.

Roles and Responsibilities : Develop and maintain complex data models to drive business insights and decision-making across various industries. Collaborate with cross-functional teams to design, develop, and implement data-driven solutions that meet client needs. Provide expert-level support in analyzing large datasets using Python, SQL, and other tools to identify trends, patterns, and correlations. Design and deliver high-quality reports, dashboards, and visualizations to effectively communicate findings to stakeholders. Job Requirements : 4-13 years of experience in data modeling or a related field such as customer analytics or CX consulting. Strong proficiency in programming languages like Python and SQL; ability to work with large datasets. Experience working on projects involving customer segmentation, engagement, and insight generation using advanced statistical techniques.

D365-Dev Customization & Extn;D365 Customer Insights - Data;D365 - Plugins & Workflows;Dynamics CRM;Microsoft Dynamics CRM;

Should be from Jewelry Back ground only apply. Merchandise Strategy , Store Performance, ,Product Selection, Sales & Inventory Management, Team Leadership, Customer Insights, Budget & Finance, Stock & Supply, Stock Management. Required Candidate profile Should be from Jewelry Merchandising exp apply only. Merchandise Strategy , Product Selection, Sales & Inventory Mgt, Team Leadership, Customer Insights, ,Stock & Supply, Stock Mgt,

Skill required: Marketing Operations - Customer Insight & Marketing Analytics Designation: Campaign Management Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do The Fleet & Dealer Comms & Campaign Lead ANZ develops and executes integrated marketing campaigns for B2B customers, such as Fleet & Transport, and independent service station operators (Dealers), to enhance brand visibility, engage audiences, and drive business objectives. This role ensures effective multi-channel communication, manages compliance and approvals, and collaborates with internal teams and external partners to deliver seamless campaigns. Additionally, the role is responsible for campaign planning, offer development, and ensuring marketing initiatives align with audience segmentation and business priorities. What are we looking for Ability to interpret performance data, market trends & customer insight to build brands and inform and execute local plans and campaignsAbility to manage multiple campaigns simultaneously, ensuring timely approvals and adherence to compliance requirements.High attention to detail in campaign execution, data accuracy, and creative content review.Excellent stakeholder management and communication skills, ensuring alignment across internal teams and external partners.Problem-solving mindset, proactively addressing campaign or system issues and implementing resolution strategies.Strong analytical skills for interpreting customer data, optimizing audience targeting, and measuring campaign performance.Experience with campaign tracking and reporting tools (Google Analytics, Power BI, Tableau) to assess KPIs and engagement metrics.Experience & Education:8+ years of experience in campaign management, or communications within a fast-paced marketing environmentProven experience in managing approvals, compliance processes, and partner collaborationsStrong background in loyalty programs, audience segmentation, and offer developmentBachelor s degree in Marketing, CommuCommunications, Business, or a related field Roles and Responsibilities: Develop and execute marketing campaigns aligned with business goals, including email, SMS, push notifications, and digital communications. This could include brand marketing campaigns or tactical sales driving incentives and B2B competitions.Adapt and execute campaigns, as needed, for local markets.Act as a key point of contact for internal and external stakeholders, ensuring smooth execution of marketing and communication initiatives.Manage campaign timelines, budgets, and approvals, ensuring compliance with legal, privacy, and regulatory standards.Develop and implement platform specific segments, rules, and offers, ensuring smooth execution across multiple channels.Source and provide creative assets and copy points, coordinating with marketing teams and external agencies to ensure brand consistency.Load, track, and optimize campaign activity in systems Ensure compliance with local laws and internal guidelines, maintaining data integrity and customer privacy standards.Conduct performance analysis, live proof testing, and final production reviews to measure campaign effectiveness and drive improvements.Manage loyalty and partner initiatives ensuring successful implementation and execution.Facilitate issue resolution by coordinating with IT, marketing teams, and external partners, managing corrective actions and system fixes.Lead internal and external approval processes for offers and creative assets, including engagement with partners.Provide detailed briefs to marketing teams, outlining campaign objectives, reporting requirements, and audience insights.Work with agencies or partners to develop and execute events and sponsorship activationsFacilitates end to end offers for B2B customers i.e., associations, fleet customers, etcThis role would oversee and input into budget decisions for Brand & Comms team budgetsThis role plays a key role in the client website in Australia and NZ Tasks would include:oGather requirements from key business stakeholdersoReview & update brand assets, visuals & contentoImprove CX and flow of pagesoBrief agencies or Technology partners Qualification Any Graduation

Description We are looking for an ambitious MBA Marketing professional with 0-4 years of experience Female to join our team. As a Marketing Manager, you will be responsible for developing and implementing marketing strategies to promote our products and services. Responsibilities Develop and execute marketing strategies to promote our products and services Conduct market research and analyze consumer behavior to identify new opportunities and target markets Collaborate with cross-functional teams to develop and execute marketing campaigns Manage and track the performance of marketing campaigns and report results to management Create content for marketing collateral, including brochures, presentations, and website content Manage social media accounts and create engaging content to increase brand awareness Collaborate with sales team to develop sales enablement tools and materials Manage the budget for marketing campaigns and ensure that all marketing activities are within budget Skills and Qualifications MBA in Marketing or related field Only Female candidates can apply. 0-4 years of experience in marketing Excellent communication and interpersonal skills Strong analytical skills with the ability to interpret data and identify trends Experience in developing and executing marketing campaigns Proficient in Microsoft Office and Google Analytics Knowledge of social media platforms and their respective advertising platforms Ability to work independently and as part of a team Strong project management skills with the ability to manage multiple projects simultaneously Strong attention to detail and ability to prioritize tasks

We are looking for a data-driven CRM Analyst to boost customer acquisition, retention, and lifecycle value. You’ll lead A/B testing, analyse campaign impact, automate reports, & streamline messaging across email, SMS, and more to drive key insights. Required Candidate profile Strong analytical skills and ability to create and deliver reports. Experience with CRM tools. Knowledge of A/B testing methodologies and campaign optimisation. Strong communication skills

About Velocity : - Velocity is building the future of financial services for new-age businesses in India. Our vision is to build products that empower new age businesses by solving multiple growth problems for them. Velocity is Indias largest Revenue Based Financing (RBF) platform. RBF is a new kind of financing where businesses can raise funds based on the ongoing and future revenues. We work directly with over 5000 brands in the country and have currently 1000+ brands live on our portal benefiting and growing with RBF capital. Founders are IIT-IIM alumni, with prior experience across management consulting, venture capital and fintech startups. We are driven by the mission to empower small business owners with technology and dramatically improve their access to financial services. We have raised a total of $30M across 2 rounds of funding and are backed by some of the most marquee global investors including Peter Thiel's Valar Ventures. Job Overview A highly impactful and high visibility role for a potential leader with strong business acumen, cross-functional aptitude, and sharp execution DNA; working directly with the co-founders and functional heads to drive key initiatives that directly impact the top-line. The Growth Strategy Manager will drive strategic initiatives focused on revenue growth. You will be responsible for identifying, driving and tracking new initiatives that accelerate growth, across partnerships, funnel optimization etc.. This individual should have at least 1 years of experience in operations, growth, strategy, lending, or analytics, preferably at a startup and at least 2 years of experience at a consulting firm. About the role: Identification of Growth levers (B2B)across top of the funnel, funnel optimization and partnerships Driving initiatives end to end from conceptualization to execution to tracking, and constantly building feedback loop from implementation to solutioning Develop and execute Go-To-Market strategies for Velocity in various geographies Carry out competitive analysis and be on top of market dynamics Coordinate with different functions within the organization - growth, product, engineering among, credit and others in the deployment of the business initiatives identified While this role works on strategically central problem statements, it is not a gyaan role where the output is a powerpoint. It requires quick understanding of the problem context, developing an approach for resolution, and hands on execution either independently or with relevant stakeholders Stay updated with the fast-changing fintech landscape Here’s what you require: Bachelors/ masters degree from Tier 1 college – IIT/ IIM (MBA not mandatory) or qualified CAs (either this or a very strong proof of work in scaling a startup) 2-4 years of experience in either top tier consulting firms (MBB) or Strategy/ CEO’s Office in high growth tech startups Experience of having worked across strategy and execution pieces Exceptional analytical and quantitative problem-solving skills Excellent verbal and written communication with interpersonal skills Go getter attitude with creative thinking abilities Ability to work collaboratively in a team environment High-level proficiency in Excel Benefits: Comprehensive Medical Insurance Coverage Significant ESOPs Free Lunch and Snacks Sports reimbursements Relocation allowances Free Lunch and Snacks

Job Description - Customer Insights Lead Location: Gurgaon Type: Full time About the Role Were looking for a Customer Insights Lead who can turn real conversations with pet parents into meaningful insights that guide HUFTs product, marketing, retail, and experience strategies. This person will set up and run the Listening with Love program — building systems to capture, analyze, and champion the voice of the customer across the organization. Key Responsibilities/What You Will Do Design and lead the customer insights program Good communication and interpersonal skills to be able to nurture relationships and hold long conversations Create frameworks for interviews, surveys, and feedback loops (retail, online, social, community) Analyze data to identify patterns, themes, and opportunity areas Present weekly and monthly insights to internal stakeholders Work closely with Marketing, Product, CX, and Retail teams to action insights Recruit and manage a small team (starting with 1–2 members) Create a culture of storytelling using customer voices Qualifications & Skills/What You Need 5-6 years in customer research, insights roles Strong communicator — both with customers and internal teams Skilled in qualitative & quantitative feedback analysis Emotionally intelligent; able to build trust with pet parents Familiarity with tools like Google Forms, Drive, etc. Bonus: Experience in retail or D2C brands You will feel right at home with us if: You have strong communication and collaboration skills. You are passionate about pets and love innovating

Role & responsibilities 1. CRM System Management: o Maintain and update the CRM system to ensure accurate and up-to-date customer data. o Configure and customize the CRM platform to meet the needs of various business units, ensuring seamless integration with other systems. 2. Customer Data Analysis: o Analyze customer data to identify trends, preferences, and opportunities for personalized engagement. o Generate reports and dashboards to track key CRM metrics such as customer acquisition, retention, lifetime value, and engagement rates. 3. Campaign Management and Automation: o Develop and execute automated marketing campaigns using the CRM platform, including email marketing, SMS, and other communication channels. o Personalize customer interactions through data-driven content, offers, and messaging. o Monitor campaign performance and optimize based on data insights to improve ROI and customer response rates. 4. Customer Journey Mapping: o Map out customer journeys to identify key touchpoints and opportunities for engagement. o Implement strategies to enhance the customer experience at each stage of the journey, from acquisition to retention. o Collaborate with other teams, such as sales and customer service, to ensure a cohesive customer experience across all channels. 5. Data Quality and Compliance: o Ensure the accuracy and completeness of customer data within the CRM system, implementing data cleansing and validation processes as needed. o Maintain compliance with data protection regulations such as GDPR, ensuring that customer data is handled securely and ethically. 6. Collaboration and Communication: o Work closely with marketing, sales, customer service, and other departments to align CRM strategies with overall business goals. o Provide training and support to team members on CRM best practices and system usage. o Act as a liaison between the CRM system vendor and internal stakeholders to address any system-related needs or issues. 7. Continuous Improvement: o Stay updated on the latest CRM trends, tools, and best practices to continually enhance the companys CRM capabilities. o Propose and implement new features, processes, and technologies to improve customer engagement and satisfaction. o Conduct regular reviews of CRM effectiveness, making recommendations for adjustments or improvements as necessary. Preferred candidate profile - Bachelors degree in marketing, Business Administration, Information Systems, or a related field. - Minimum of 8+ years of experience in CRM management or a similar role, with proficiency in CRM platforms such as MoEngage, Salesforce, HubSpot, Microsoft Dynamics, WebEngage or similar tools. - Proficiency in using CRM reporting tools, SQL, and data visualization software is a plus.

Role & responsibilities As the CRM Data Analyst, you will play a key role in analyzing and interpreting customer data to enhance the company's CRM strategies and improve overall customer experiences. Collecting and analyzing customer data Using CRM systems to manage relationships Developing new ways to meet customers needs Handling customer complaints Overseeing the interactions between customers and key team members, such as Customer Service Representatives Creating and executing retention campaigns Developing marketing campaigns to attract new customers Collaborating with sales, marketing, customer service and operations teams to improve the customer experience Preferred candidate profile - Bachelors degree in marketing, Business Administration, Information Systems, Business analytics or a related field. - Minimum of 8+ years of experience in CRM management or a similar role, with proficiency in CRM platforms such as MoEngage, Salesforce, HubSpot, Microsoft Dynamics, WebEngage or similar tools. - Proficiency in using CRM reporting tools, python, power bi, SQL, and data visualization software is a plus.

Skill required: Delivery - Delivery Management Designation: I&F Decision Sci Practitioner Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Data & AIDelivery management is the application of processes that ensure the effective and efficient transfer of goods from one location to the next. What are we looking for Experience in managing analytics delivery End to end understanding of analytics lifecycle and experience in Data Management, Business Intelligence, Customer Insights & Reporting Ability to handle disputes Ability to manage multiple stakeholders Problem-solving skills Ability to meet deadlines Ability to perform under pressure Roles and Responsibilities: In this role you are required to identify and assess complex problems for area of responsibility The person would create solutions in situations in which analysis requires an in-depth evaluation of variable factors Requires adherence to strategic direction set by senior management when establishing near-term goals Interaction of the individual is with senior management at a client and/or within Accenture, involving matters that may require acceptance of an alternate approach Some latitude in decision-making in involved You will act independently to determine methods and procedures on new assignments Decisions individual at this role makes have a major day to day impact on area of responsibility The person manages large - medium sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Qualification Any Graduation

Job Overview Business Analyst We in Customer Centria want our people to experience a career move that will allow you to be exceptional, innovative & involved to redefine the possibilities of digital experiences for our customers. We have unique learning and development programs to help all our employees reach their full potential and to also diversify and support one another along the way. Our offerings are designed for everyone from early-career employees to our most experienced professionals. We are hiring a business strategist to be dedicated to the needs of our clients and thereby enhance our organizations growth through positive client-to-business engagement. If you're dedicated and ambitious, Customer Centria is an excellent place to grow your career. Don't hesitate to apply. Responsibilities and Duties • Work closely with the marketing and business teams on campaign ideation keeping the client’s larger business goal in mind • Manage creation and measurement of marketing campaigns performance , Business intelligence reports with internal teams • Manage B2C (business to consumer) integrated marketing campaigns with the aim of overall business ROI • Understand the existing technology stack of the client and work closely with the client’s marketing team to design omni channel use cases • Create presentations and analysis showcasing the business value achieved by the technology stacks implemented • Liaise with business teams to plan campaign design & communication strategy, impact measurement and post campaign analysis requirements or business portfolio analysis requirements • Ensure process adherences and quality of insights deliveries • Deliver regular reports with insights of campaign results to stakeholders • Analyse Business/campaign intelligence reports & dashboards to provide insights & recommendations to client team for enhancing impact & ROI • Identify service up-sell opportunities with a focus on revenue expansion through regular client requirement mapping Qualifications & Skills Required • A minimum of 2-3 years of overall experience • Should have worked with the marketing team – digital and campaign marketing team • Management skills: You will manage campaign & portfolio insights deliveries working with internal teams. Therefore, you will need to guide your team and establish parameters • Presentation skills: You will need to create detailed PPTs on the performance of the campaigns and give recommendations to improve performance across channels, across customer segments for focus product portfolios. • Project management skills: You will have to work with business teams, internal teams, senior management and other stakeholders. You need to ensure that deadlines are met for multiple client needs-campaign deliveries, performance reports, marketing analytics reports with insights. You will need to manage the organisation’s output effectively to ensure nothing goes off-track •

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Join our dynamic team as a Customer Technology Advisor and become an integral part of our cutting-edge Go-To-Market team. As a certified expert in your field, you will be at the forefront of revolutionizing technology solutions for our valued customers. Working hand in hand with our Kyndryl Consult Partners and customer partners, you will leverage your technical and solution expertise to drive targeted opportunities and exceed customer expectations. In this role, you won't just be another advisor; you will be a trusted ally and visionary, delivering unique and differentiated value to our customers. Through captivating show-and-tell methods such as engaging demos and compelling presentations, you will showcase our credibility and eminence in the industry, leaving a lasting impression on potential customers. As a vital member of our team, you will support Consulting, Advisory, and Architecture activities across Sales, Pre-Sales & Delivery, collaborating closely with Customer Partners and Kyndryl Consult Partners. With your extensive technical knowledge and mastery of the practice-specific domain, you will bring together the breadth of Kyndryl's expertise to develop profitable deals that drive our success. Your dedication to continuous improvement and your passion for our practice will shine through as you showcase your end-to-end knowledge of the domain you align with, as well as the associated subdomains. Your technical prowess, backed by your external certifications, will establish you as a true authority in your field. As a Customer Technology Advisor, you will possess strong technical and business acumen, allowing you to provide value driven solutions within the practice services domain(s). Your exceptional customer facing skills, combined with your articulate communication style and interpersonal finesse, will enable you to effortlessly convey the technical benefits of Kyndryl's capabilities, perfectly matching the unique needs of each customer. As a strategic thinker, you will identify the intricate business and technical requirements of our customers, leveraging the vast capabilities of Kyndryl to generate winning cross-practice solutions. Your ability to develop and deliver compelling demonstrations, proof of concepts, and prototypes will clearly demonstrate the tangible value our offerings bring to our customers, leaving them eager to partner with us. In addition to your technical expertise, you will also take the lead in coordinating the entire pre-sales process, ensuring quality and compliance verification while adhering to Kyndryl best practices. Your collaboration with internal and external stakeholders will generate winning responses and create optimal technical solutions. Moreover, you will actively build and nurture relationships with our external alliance partners, fostering a collaborative environment where joint solutions are co-created. Join our team of forward thinking, tech-savvy professionals and embark on a journey of innovation, growth, and fulfillment. As a Customer Technology Advisor, you will not only shape the future of technology solutions but also make a meaningful impact on the success of our customers and Kyndryl as a whole. Your Future at Kyndryl Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Skills and Experience •Deep domain knowledge of Services offerings and technical solutions in a practice •Demonstrated experience translating distinctive technical knowledge into actionable customer insights and solutions •Prior consultative selling experience •Externally recognized as an expert in the technology and/or solutioning areas, including technical certifications supporting subdomain focus area(s) including: Application Data and AI; Cloud; Core Enterprise and zCloud; Digital Workplace; Network and Edge; Security and Resiliency Preferred Skills and Experience •Bachelor's degree or Master’s degree •5 years of experience (minimum) selling technical services for multi-industry customers Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.

The candidate shall be responsible for developing and executing strategic initiatives to drive sustainable business growth by analyzing market trends, identifying new opportunities, collaborating with cross-functional teams, and monitoring key performance indicators (KPIs) to ensure the company achieves its long-term goals. Role & responsibilities Partner with leadership to understand the company's strategic growth objectives. Conduct market research and competitor analysis to identify new growth opportunities. Develop and implement comprehensive program strategies aligned with overall business goals. Translate strategies into actionable programs with clearly defined timelines, milestones, and budgets. Manage program resources (people, budget, technology) to ensure efficient and effective execution. Oversee program operations and identify and mitigate potential risks or roadblocks. Collaborate with cross-functional teams (finance, sales, operations, HR) to ensure alignment. Track and analyze program performance using key metrics (KPIs) to measure progress towards goals. Generate insightful reports to communicate program results and recommendations to leadership and stakeholders. Continuously improve program effectiveness by identifying and implementing innovative solutions. Build, and maintain detailed models/dashboards for stakeholder presentations Identify operational weaknesses and help improve or innovate new processes to keep support teams as efficient as possible. Preferred candidate profile BE / B. Tech (IT/CS/Data Science) or a degree in mathematics / Statistics / Analytics plus an MBA (Data science / Analytics) from a Tier-1 / 2 business school. 5+ years of experience in a similar role with a fast-paced reputed organization. Strong Business Partnership Skills Able to build broad-based business relationships across the organization using influencing skills while resolving conflict with minimal noise. Strong analytical, financial management and organizational skills with a focus on attention to detail. Excellent communication skills, both written and oral. Must be comfortable in presenting dashboards / data across a wide spectrum of stakeholders. Proven ability to develop executive ready communications and presentations that synthesize data, with effective storytelling. Experience with database and model design and segmentation techniques. Proven success in a collaborative, team-oriented environment. Perks and benefits Best in the industry

Respond/resolve complaints quickly CRM campaigns Identify new/cost-efficient communication channels Track order placement, fulfillment, Dispatch, Shipping, follow up Track lead generation, segmentation, qualification,scoring & conversion Warranty Mgt Required Candidate profile 12+ years exp in Customer Relationship Management Lead Management Analytical, Teamwork,Customer Service & Problem solving skills Data Analysis Market Knowledge Good English Communication-written/Oral Perks and benefits Good CRM exp in Engineering & Product Company-MUST

Role & responsibilities Product responsibility: From inception to its end including its development, marketing, sales & contribution goals, and directing sales team. Product Portfolio: Managing and rationalizing Product Portfolio by understanding needs and constraints Understand customer needs: Gather and prioritize customer and market requirements Sales volume & contribution: Tracking data and give inputs to sales teams to improve volume & contribution Develop and communicate a product vision: Create a strategy for the product, including what it will do and how it will benefit users, decide volume and contribution targets for the product Collaborate with other teams: Work with sales, other marketing departments, Production planners, Production, Procurement, logistics wherever necessary and support to ensure the product meets goals Support the sales team: Help the business to sell the product through various collaterals, creating sales tools, training etc. Product responsibility: From inception to its end including its development, marketing, sales & contribution goals, and directing sales team. Preferred candidate profile :- Candidate with min 7 years of experience in Product Management. Strong analytical skills: Collect, interpret, and analyze data to solve problems and make decisions. Strategic thinking: Develop a strategic plan for the product. Communication skills: Articulate the user's needs and communicate the product vision to stakeholders. Prioritization skills: Prioritize customer and market requirements . Technical skills: Technical skills are needed to manage, model and interpret data using excel / software.

Skill required: Delivery - Customer Insight & Marketing Analytics Designation: I&F Decision Sci Practitioner Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Process by which data from customer behavior is used to help make key business decisions via market segmentation and predictive analytics. This information is used by businesses for direct marketing, site selection, and customer relationship management. What are we looking for Customer Insights Analytics Insights Market research Familiarity with tools like Kantar Track, Power BI Adaptable and flexible Agility for quick learning Commitment to quality Written and verbal communication Ability to work well in a team Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day-to-day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Qualification Any Graduation

Skill required: Delivery - Customer Insight & Marketing Analytics Designation: I&F Decision Sci Practitioner Sr Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Process by which data from customer behavior is used to help make key business decisions via market segmentation and predictive analytics. This information is used by businesses for direct marketing, site selection, and customer relationship management. What are we looking for Customer Insights Analytics Insights Storytelling Insight generation and presentation Familiarity with BI Tools, Kantar Track Adaptable and flexible Agility for quick learning Commitment to quality Written and verbal communication Ability to work well in a team Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day-to-day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Qualification Any Graduation

Skill required: Delivery - Customer Insight & Marketing Analytics Designation: I&F Decision Sci Practitioner Assoc Mgr Qualifications: Any Graduation Years of Experience: 10 to 14 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Process by which data from customer behavior is used to help make key business decisions via market segmentation and predictive analytics. This information is used by businesses for direct marketing, site selection, and customer relationship management. What are we looking for Expertise in consumer insights and market research. Proficient with tools such as Kantar Track, Power BI, Adobe Analytics, Hootsuite, and Talkwalker Skilled in data storytelling and dashboarding for stakeholder consumption Adaptable and flexible Prioritization of workload Ability to handle disputes Ability to manage multiple stakeholders Problem-solving skills Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally, interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Qualification Any Graduation

Role: Digital Analytics (Customer Data Platform Expert) Mode of work: Work from Office only Location: Bengaluru (Indiranagar) 315Work Avenue IND1 - Coworking Space Salarpuria Adonis, 648/1/J, Old Madras Rd, Binnamangala, Hoysala Nagar, Indiranagar, Bengaluru, Karnataka 560038 ) Requirements: Experience in handling CDP platforms like Adobe Experience platform/Salesforce or any other CDP platforms in the market. Strong analytical and problem-solving skills to identify trends, patterns, and opportunities for improvement. Excellent communication skills to effectively convey insights and recommendations to stakeholders at all levels. Ability to translate complex data into actionable insights and strategies. Detail-oriented and organized, ensuring data accuracy and consistency. Adaptable and curious, staying up-to-date with the latest CDP features and best practices. Collaborative and team-oriented. Able to work closely with marketing, development, and product teams for data-driven decision-making. Understanding of data privacy regulations, such as GDPR and CCPA, and their impact on data collection and reporting. Advanced knowledge on custom dashboards, audience segmentation and creating custom reports for product & campaign team. Min 3+ Years experience in the field of analytics and CDP platform Interested candidates can share your resume to sai.s29@shriramfinance.in

About us: Target is one of the most loved consumer retail brands in the world. At Target, we are constantly improving and innovating our digital shopping experience. Target Plus is one such strategic business initiative offering meaningful guest experiences by bringing high demand brands, on-trend selection to Target.com . We are a one-of-a-kind marketplace, carefully curated and built keeping in mind guests' current and changing needs, along with tapping into futuristic market trends. The Category Refresh team is focused on conducting in-depth category analyses to uncover growth opportunities and enhance the digital shopping experience. This team leverages data-driven insights to provide strategic recommendations, ensuring that category updates are aligned with business objectives and guest expectations. This team utilizes advanced data analytics and market research to create personalized and immersive shopping experiences. The Category Refresh team is committed to driving sustainable growth for Target and ensuring that guests have a convenient, intuitive, and satisfying digital shopping journey. As a Site Merchandiser, your primary function will be to help optimize end-to-end category-specific e-commerce experiences through core digital merchandising tactics, monitoring key performance metrics, support strategic initiatives aimed at enhancing the digital shopping experience and driving category performance through timely category refreshes using data-driven insights. You will work closely with the category team and help in identifying opportunities to optimize product assortment presentation and site experience to maximize guest engagement and sales. Core Responsibilities: Category Refresh Execution: Support comprehensive eCommerce category refreshes by executing assortment & site optimization strategy Consumer Insights: Ability to understand consumer funnel analysis, apply guest demographics data, and analyze behavioral trends to improve site experience. Use customer journey mapping to identify optimization opportunities and recommend A/B testing strategies to validate improvements. Know The Guest: Provide actionable insights by analyzing consumer behavior, site metrics, and demographic trends to enhance user experience. Site Experience Management: Identify opportunities to optimize site merchandising strategies focusing on conversion, findability, maximizing guest engagement, and frictionless shopping. Operational Excellence Streamline & document processes, manage project timelines, and resolve operational challenges to improve task execution and efficiency Analytics: Dig into Key Performance Indicators (KPIs) across all devices and platforms, guest behavior, market trends, and competitive insights to uncover opportunities and drive action across key pain areas in the digital guest journey Cross-Functional Partnership: Collaborate effectively with stakeholders, communicate insights clearly to ensure timely execution of action items as aligned during CFT meetings (Key stakeholdersCategory Site Merchants, Digital Product Content, Item, taxonomy, Digital Product) Education/Experience: Bachelor's degree mandatory (MBA preferred) 3+ years of e-commerce or Customer insights experience (Site Merchandising, Digital Marketing, UX, etc.) General Skills: Analytical Skills: Strong analytical skills to gather, analyze, and interpret data from multiple tools and systems. Effective Communication: Strong written and verbal communication skills to summarize findings & share timely updates with stakeholders. Problem-Solving: Capability to identify opportunities for improvement based on data analysis and flag the same to relevant stakeholders. Collaboration: Establish strong relationships across both functional and category peer groups. Develop understanding of digital AOEs to help influence site merch strategy across the funnel. Attention to Detail: Keen eye for detail to ensure accuracy in data analysis and reporting, with a focus on identifying actionable insights. Accountability: Have a high level of accountability & initiative towards both day-to-day outcomes as well as business goals. Specialized Skills: Data & Technical Skills: Proficiency with tools like DOMO, Adobe Analytics, and basic SQL queries (not mandatory). Site Optimization: Monitor key site metrics (e.g., traffic, bounce rates), troubleshoot performance issues, and recommend strategies to optimize search, browse, SEO, product recommendation etc. Research and Market Analysis: Support analysis of category and product performance using site analytics tools. Ability to understand market research reports, conduct competitor analysis to draw consumer behavior insights to inform category strategies.