Precious Pet Services

Customer Care Associate Location: Head Office, Gurgaon Type: Full-Time About the Role The Customer Care Associate acts as a liaison between the organization and customers. As a passionate animal lover, she/he will play a critical role in helping and supporting our customers to make the right choices for their pets. She/he will be patient, empathetic, and passionately communicative. The individual in this role would love to talk and genuinely be excited to help customers. She/he will ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. Key Responsibilities/What You Will Do Maintaining a positive, empathetic and professional attitude toward customers at all times Answering large amounts of queries to provide information about products, services, receive orders, cancel orders, and obtain details of complaints Identifying and assessing customers needs to achieve satisfaction Building sustainable relationships and trust with customer accounts through open and interactive communication Meeting personal/customer service team sales targets and call handling quotas; generating sales leads wherever necessary Keeping records of customer interactions, transactions, recording details of inquiries, complaints, and comments, as well as actions taken Providing accurate, valid and complete information by using the right methods/tools Making regular calls to existing customers or potential customers to provide education, support, troubleshooting, and sales information, related to products or services we offer. Qualifications & Skills/What You Need Graduate/ Post Graduate degree in any discipline. Proven customer support experience or experience as a client service representative (1-5 years of experience) Excellent communication (verbal and written) skills in Hindi and English. Customer orientation and ability to adapt/respond to different types of characters. Good listening ability to understand customer issues very clearly and provide resolution Ability to function independently as well as in a team, multi-task in a high-energy environment. Demonstrated ownership to resolve challenging customer issues, escalating when necessary. Ability to maintain regular and reliable attendance, including the daily schedule; operational. Flexibility with the working schedule may be expected to work weekends, holidays and events. Familiarity with Microsoft Office especially Word and Excel. You will feel right at home with us if: You have strong communication and collaboration skills. You are passionate about pets and love innovating.