Customer Care Associate Location: Head Office, Gurgaon Type: Full-Time About the Role The Customer Care Associate acts as a liaison between the organization and customers. As a passionate animal lover, she/he will play a critical role in helping and supporting our customers to make the right choices for their pets. She/he will be patient, empathetic, and passionately communicative. The individual in this role would love to talk and genuinely be excited to help customers. She/he will ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. Key Responsibilities/What You Will Do Maintaining a positive, empathetic and professional attitude toward customers at all times Answering large amounts of queries to provide information about products, services, receive orders, cancel orders, and obtain details of complaints Identifying and assessing customers needs to achieve satisfaction Building sustainable relationships and trust with customer accounts through open and interactive communication Meeting personal/customer service team sales targets and call handling quotas; generating sales leads wherever necessary Keeping records of customer interactions, transactions, recording details of inquiries, complaints, and comments, as well as actions taken Providing accurate, valid and complete information by using the right methods/tools Making regular calls to existing customers or potential customers to provide education, support, troubleshooting, and sales information, related to products or services we offer. Qualifications & Skills/What You Need Graduate/ Post Graduate degree in any discipline. Proven customer support experience or experience as a client service representative (1-5 years of experience) Excellent communication (verbal and written) skills in Hindi and English. Customer orientation and ability to adapt/respond to different types of characters. Good listening ability to understand customer issues very clearly and provide resolution Ability to function independently as well as in a team, multi-task in a high-energy environment. Demonstrated ownership to resolve challenging customer issues, escalating when necessary. Ability to maintain regular and reliable attendance, including the daily schedule; operational. Flexibility with the working schedule may be expected to work weekends, holidays and events. Familiarity with Microsoft Office especially Word and Excel. You will feel right at home with us if: You have strong communication and collaboration skills. You are passionate about pets and love innovating.
Job Description Catalog Associate Location: Gurgaon Type: Full time About the Role You will be responsible for supporting multiple categories that populates, maintains the content for the Heads Up For Tails Catalog, working with various internal teams to ensure a reliable and operationally effective flow of products, and interacting directly with HUFTs internal customers across the country to deliver to their requirements and work directly with the stakeholders to ensure the overall health of the processes is good. Key Responsibilities/What You Will Do Create, review, and update product listings with accurate titles, descriptions, images, specifications, and attributes into Shopify Working on multiple websites simultaneously with shopify as a base. Listing of products into Shopify, basis request from different warehouses, Product team and production units Write, edit, and enhance product titles, descriptions, attributes, and keywords to improve visibility and conversion Conduct regular catalog audits to identify errors, duplicates, or gaps, and implement corrective actions Visual Merchandising for Catalogues. Maintaining catalog hygiene with established best practices Qualifications & Skills/What You Need Graduation with 2+ years of working experience in a relative field Self-motivated and able to work as part of a team in a fast-paced environment with changing priorities. Goal orientated: ability to stay focused on delivering results Ability to multitask and manage high-volume product catalogs under tight deadlines Proficiency in MS Office especially MS excel is mandatory Strong interpersonal skills and the ability to work with individuals across all organizational levels required. You will feel right at home with us if: You have strong communication and collaboration skills. You are passionate about pets and love innovating.
Job Description Senior Software Engineer (Python) Location: Gurgaon, Head Office Type: Full time About the role Youll join a fast-moving team building the core platform that powers our rapidly growing omnichannel business, built on top of the open-source ERP, Odoo.This platform is our central nervous system connecting sales, inventory, operations, finance, and more.You'll be part of a senior engineering team tackling high-leverage problems with real ownershipand tight feedback loops. If you're a seasoned engineer who wants to go deep on architecture,own meaningful systems end to end, and write clean, maintainable code this role is for you. Key Responsibilities/What You Will Do You'll take end-to-end ownership of a meaningful part of our internal platform from systemarchitecture to implementation to long-term reliability. Design, implement, and maintain features in a large Python-based monolith with PostgreSQL as the primary database, built on top of Odoo. Develop a strong understanding of Odoos internal codebase to align with its architecture and design philosophy enabling us to build features that are reliable,extensible, and maintainable. Own entire modules and systems and be accountable for their quality, reliability, and long-term maintainability. Drive engineering best practices, including code quality, testing, observability, and performance monitoring. Collaborate with business stakeholders to turn ambiguous, real-world needs into structured, well-scoped technical solutions. Shape and drive the technical roadmap by staying closely aligned with both Odoos upcoming releases and internal business priorities ensuring we build for whatscoming, not just what exists today. Partner with DevOps to improve our CI/CD pipeline, software testing infrastructure, and performance tooling. Actively monitor systems and performance metrics to detect — and prevent — outages or regressions before they impact the business. Contribute to a strong engineering culture through code reviews, weekly design reviews, quality reviews, and RCAs with other senior engineers. Qualifications & Skills/What You Need Bachelor's degree in Computer Science, Engineering, or a related field. 3+ years of experience building, maintaining, and improving large-scale software systems — preferably in Python. Strong SQL fundamentals, with experience in data modeling, query optimization, and performance tuning. Familiarity with best practices in testing, debugging, version control (Git), and monitoring/observability tooling.
Job Description QA Engineering Manager Location: Gurgaon, Head Office Type: Full time About the role/ What will you be responsible for Were looking for an engineering manager to lead quality for fast-moving engineering teams. These teams build everything from complex business software (for sales, inventory, operations, finance, and more) to consumer apps and websites. Youll be responsible for all aspects of quality including testing strategies, test automation, quality sprints, triaging, technical support, and the overall quality roadmap. Youll also manage and grow the quality team. Youll mentor SDETs and QAs, build a strong quality culture, and help teams adopt shift-left practices by providing tools and frameworks to test early and often. You'll also promote structured decision-making to improve confidence in every release. What makes you a great match: 3+ years of experience in quality leadership roles (e.g., SDET Manager, SDET Lead, QA Manager, QA Lead), leading teams and owning the quality roadmap preferably in ecommerce. A hands-on approach to building tools that automate testing for both business and consumer apps. Strong communication and collaboration skills to align with both technical and non-technical stakeholders. What’ll help you move faster: Experience with ERP software like Odoo, ERPNext, or similar platforms. Hands-on experience with Python, Flutter, PostgreSQL, and cloud platforms like GCP and AWS. A deep understanding of automation technologies such as Selenium and Playwright
Role & responsibilities Ensure high levels of customer satisfaction through excellent sales service. Maintain outstanding store condition and visual merchandising standards. Maintain a fully stocked store. Ascertain customers needs and wants. Keep up to date with product information. Preferred candidate profile Proven working experience in retail sales. Basic understanding of sales principles and customer service practices. Excellent Communication Skills. Customer service focused. Animal Lover Preferred .
Job Description: Copywriter Location: Gurgaon (Sector 32) Type: Full time About the Role We are looking for a sharp, versatile writer who can bring ideas to life across formats, from product packaging to punchy campaign taglines. This role is key to delivering smart, engaging content that connects with our audience and reflects our brands voice across channels. If youre quick with ideas, detail-oriented with words, and excited to work on diverse content tasks, wed love to have you on board. Were looking for a sharp, versatile writer who can bring ideas to life across formats, from product. Key Responsibilities/What You Will Do Write clear, compelling content for ads, packaging, in-store displays, video scripts, product launches, blogs, and more, always with the target audience in mind. Craft memorable slogans, taglines, and headlines that stand out and communicate value. Turn briefs into engaging, on-brand copy across a wide range of mediums. Collaborate with designers, brand leads, and fellow writers to deliver strong, cohesive creative work. Balance multiple projects with care, maintaining quality while meeting timelines. Stay curious about trends, customer insights, and the evolving pet care space to keep ideas fresh. Qualifications & Skills/What You Need 2+ of experience in writing, with a strong track record of producing compelling content in both short-form and long-form formats. Proficiency in proofreading and editing, ensuring accuracy and consistency in all written materials. Demonstrated creativity and innovation in writing, as evidenced by a portfolio showcasing a range of engaging and impactful projects. Comfort working with various writing styles and formats, adapting to the needs of different projects and audiences. Ability to thrive in a dynamic, fast-paced environment, managing multiple tasks and deadlines effectively. Strong collaboration skills, with a willingness to contribute ideas and work closely with team members to achieve shared goals. An animal lover is a plus! (Cat parent) You will feel right at home with us if You have strong communication and collaboration skills. You are passionate about pets and love innovating.
About the Role We are searching for a skilled and innovative Junior Photography Associate to join our team. Your responsibilities will include supporting the photography team in executing shoots across various formats. You will be expected to operate Nikon and Sony cameras (such as the Sony A7 Mark III and Nikon Z5) and assist in setting up shots under guidance. Proficiency in Adobe Photoshop and Lightroom is essential for editing and post-production work. The role requires attention to detail, eagerness to learn, and the ability to follow creative direction while gradually building independent expertise. Roles & Responsibilities For photo editing the candidate should be proficient with Adobe Photoshop & Lightroom Must be familiar with shooting with Nikon and Sony cameras like sony A7 mark3 , Nikon Z5 Shooting flat lays, e-commerce shots, pet portraits, and styled compositions under guidance.
Key Responsibilities Culture & Performance Build and sustain a people-first, performance-first culture rooted in care, courage, and accountability. Design rituals, programs, and communication that reinforce values while driving excellence. Create a high-trust environment where feedback is welcomed and performance standards are clear. Talent Development & Growth Partner with leaders to set bold goals, while ensuring employees have the tools, support, and coaching to meet them. Lead leadership and manager development programs that combine empathy with execution. Build succession planning and career pathing frameworks to retain and grow high-potential talent. Employee Experience Ensure the employee journeyfrom hiring to exit—is thoughtful, transparent, and aligned with our culture. Build recognition systems that celebrate both results and behaviors that embody our values. Continuously measure and improve engagement, belonging, and retention. Organizational Effectiveness Develop performance management frameworks that balance accountability with development. Use people analytics to track impact (attrition, productivity, engagement) and recommend actions. Strengthen collaboration between teams through structures, tools, and facilitation. People Operations. Guide managers to become effective culture and performance stewards. What We’re Looking For 8+ years of experience in HR / People & Culture / Organizational Development, with at least 3 years in a managerial role. Experience building cultures that balance empathy with high performance. Strong knowledge of HR systems, policies, and organizational development. Ability to influence senior leaders while being hands-on in execution. A track record of improving engagement, retention, and performance outcomes. Courageous, empathetic, and results-oriented in equal measure.
About the Role We are looking for a passionate and driven Senior Designer to join our growing team at Heads Up For Tails with strong experience in publishing, magazines, and print design. This role focuses on packaging and print design and knowledge of digital & retail would be a bonus. Key Responsibilities/What You Will Do Create playful, eye-catching designs for branding, packaging & more. Make typography & graphics as bold as a pups personality. Design packaging that stands out on every shelf. Work with stakeholders across all verticals to ensure the designs are created in line with brand guidelines. Elevate our digital and retail design language. Qualifications & Skills/What You Need 5-6 years of experience in publishing, print design, or agency work. Strong skills in Adobe InDesign, Illustrator, Photoshop. Figma experience would be a bonus, Expertise in packaging and graphic design. Ability to manage multiple projects and meet deadlines.
Key Responsibilities/What You Will Do • Lead the HUFT Way: Inspire and guide the customer service team to embody empathy, warmth, and problem-solving in every interaction. • Pet Parent First: Create service protocols and tone of voice that reflect what pet parents truly need from reassurance to expert guidance. • Service Excellence: Define KPIs around response time, first-contact resolution, and customer delight but always balanced with compassion over scripts. • Training & Coaching: Regularly upskill the team on product knowledge, pet-parent psychology, and emotional intelligence. • Customer Insights: Capture customer feedback and translate it into actionable insights for product, retail, and brand teams. • Innovation in Care: Explore new channels (WhatsApp, social, community platforms) to engage with pet parents where they are, with warmth and agility. What We’re Looking For • A pet parent who deeply understands the bond between pets and families. • 8–12 years of experience in customer experience / customer service leadership. • Proven ability to design and execute customer-first strategies. • Strong communication and people-management skills — able to coach with care and accountability. • Comfort with data and metrics, but driven by empathy and storytelling as much as numbers. • Someone who thrives in a fast-paced, purpose-led brand environment.