Customer Service Associate

Customer Care Associate

Location:

Type:

About the Role

The Customer Care Associate acts as a liaison between the organization and customers. As a passionate animal lover, she/he will play a critical role in helping and supporting our customers to make the right choices for their pets. She/he will be patient, empathetic, and passionately communicative. The individual in this role would love to talk and genuinely be excited to help customers. She/he will ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Key Responsibilities/What You Will Do

• Maintaining a positive, empathetic and professional attitude toward customers at all times
• Answering large amounts of queries to provide information about products, services, receive orders, cancel orders, and obtain details of complaints
• Identifying and assessing customers needs to achieve satisfaction
• Building sustainable relationships and trust with customer accounts through open and interactive communication
• Meeting personal/customer service team sales targets and call handling quotas; generating sales leads wherever necessary
• Keeping records of customer interactions, transactions, recording details of inquiries, complaints, and comments, as well as actions taken
• Providing accurate, valid and complete information by using the right methods/tools
• Making regular calls to existing customers or potential customers to provide education, support, troubleshooting, and sales information, related to products or services we offer.

Qualifications & Skills/What You Need

• Graduate/ Post Graduate degree in any discipline.
• Proven customer support experience or experience as a client service representative (1-5 years of experience)
• Excellent communication (verbal and written) skills in Hindi and English.
• Customer orientation and ability to adapt/respond to different types of characters.
• Good listening ability to understand customer issues very clearly and provide resolution
• Ability to function independently as well as in a team, multi-task in a high-energy environment.
• Demonstrated ownership to resolve challenging customer issues, escalating when necessary.
• Ability to maintain regular and reliable attendance, including the daily schedule; operational.
• Flexibility with the working schedule may be expected to work weekends, holidays and events.
• Familiarity with Microsoft Office especially Word and Excel.

You will feel right at home with us if:

• You have strong communication and collaboration skills.
• You are passionate about pets and love innovating.