Customer Service Associate

Niit Learning Systems

0 - 1 years

0 - 2 Lacs

navi mumbai

Posted:1 day ago| Platform:

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Skills Required

customer support inbound process cse voice support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities:

Handle inbound/outbound customer interactions via voice calls.
Resolve queries, provide information, and deliver outstanding service with courtesy and professionalism.
Maintain detailed and accurate call logs and follow standard operating procedures.
Achieve performance targets related to quality, accuracy, and customer satisfaction.
Demonstrate effective communication and listening skills to address customer needs efficiently.
Adapt to flexible shifts and rotational schedules as per business requirements.
Upsell or cross-sell products/services when required.
Meet defined KPIs including call quality, response time, and customer satisfaction.

Eligibility Criteria:

Graduates (freshers)
with excellent communication skills are encouraged to apply.
Preference given to candidates with prior
BPO experience
and
complete joining documentation
.
Not eligible:
Candidates with degrees in B.Tech, M.Tech, MCA, BCA, MBA, Hotel Management, or other specialized/technical streams.
Mandatory:
PAN card is required during the hiring process

Note:

Proficiency in English language
Excellent communication skills
Should be flexible to work in night shifts
Proficient in computer usage and Basic knowledge on MSOffice

Note

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