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A.P. Moller - Maersk
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Customer Experience Consultant

Customer Experience Consultant

A.P. Moller - Maersk

0 years

0 Lacs

Jaipur Rajasthan India

Posted:3 weeks ago| Platform:

Apply

Skills Required

service drive tracking finance payments forecast logistics coordination packaging export excel pivot support

Work Mode

On-site

Job Type

Full Time

Job Description

APM Terminals

Key Responsibilities
Build strong and lasting relationship with the with all stakeholders within the customer’s organisation
Ensure all customer issues/escalations and queries are attended to on priority with minimal escalations
Establish relationship-based customer service delivery
Followup daily on shipments pending for pickup & delivery
Work with the team to deliver top quartile results on customer experience and drive owner mindset for Business
Conduct daily meetings with SCM team for urgent shipments updates
Maintain Invoice tracking with transporter and ensure invoices are submitted on time.
Followup with finance team to ensure payments of LSP invoice are made on time
Conversion of the customer demand forecast into capacity plan at a plant level
Collaborating with the customer, their plants as well as other 3PLs (CHAs, transport operators, carriers) to ensure seamless logistics planning
Coordination of Domestic logistics processes across transport models – PTL, FTL, Air, Milkrun from cargo readiness, pickup from supplier/plant till delivery at destination
Coordination of material/container pick up with the transport provider, CHA for customs clearance, etc.
Coordinate with the in-plant teams (packaging & MHE) to ensure packaging is export-worthy as well as MHE is/are available on time to ensure loading of product into container/outbound vehicle
Obtain exceptional cost approvals from the plant team as may be needed
Maintain DSRs & other reports
Need to work on projects on utilization & cost savings
Must required - Good in Excel – vlookup, pivot table
Must required - Good in English verbal & written communication
Coordinate with third party team for loading unloading on floors – should be ready to get hands dirty

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.

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Customer Experience Consultant