Customer Experience Consultant

As the Customer Relationship Management representative, your primary responsibility will be to cultivate strong and enduring relationships with all stakeholders within our customers" organizations. You will be expected to promptly address and resolve customer issues and queries to prevent escalations. Embracing a relationship-driven customer service approach will be crucial in enhancing overall satisfaction levels. In Logistics & Operations Coordination, you will collaborate closely with customers and their international offices to efficiently manage shipment prioritization matrices and carrier allocation. Your role will involve working with customer plants and various third-party logistics partners to ensure seamless logistics planning and execution. Overseeing the export process across different transport modes, from cargo readiness to Bill of Lading release and shipment tracking, will also be part of your responsibilities. Additionally, you will be responsible for managing the material/container pickup process in coordination with transport providers and Customs House Agents (CHAs) for customs clearance. Regarding Documentation & Compliance, you will be tasked with preparing export-related documents such as Shipping Instructions (SI), Bills of Lading (BL), document pouches, and pre-alerts for destination offices. Obtaining necessary exceptional cost approvals from the plant team and ensuring compliance with all export regulations and customer-specific requirements will be crucial in this role. In Reporting & Process Optimization, you will maintain Daily Status Reports (DSRs) and other operational reports to ensure data accuracy and transparency. Collaborating with internal teams to promote an ownership mindset and achieve top-quartile results in customer experience will be essential. Continuously identifying and implementing process improvements to enhance efficiency and reduce costs will also be a key aspect of your responsibilities. Qualifications & Skills: - Experience: You should have 3-5 years of experience in logistics, export coordination, or customer service within a similar industry. - Education: A Bachelor's degree in Supply Chain, Logistics, Business Administration, or a related field is preferred. - Skills: - Strong stakeholder management and relationship-building abilities. - Excellent problem-solving and decision-making skills. - Hands-on experience in export documentation and international logistics. - Proficiency in Microsoft Office (Excel, Word, PowerPoint) and logistics management systems. - Preferred knowledge of SAP and OTM system. - Ability to work independently and prioritize tasks in a fast-paced environment. - Location Flexibility: You should be comfortable working on-site at the customers" premises in Chakan, Pune. If you require any accommodations during the application or hiring process, please contact us via email at accommodationrequests@maersk.com.,