129 Customer Centric Jobs - Page 3

Handle customer inquiries via phone, email, or chat Resolve complaints and provide effective solutions Maintain accurate customer records Ensure high customer satisfaction Follow up on customer issues promptly Meet performance & quality targets Required Candidate profile Support team in achieving service goals Soft spoken excellent comms

Excellent communication skills HSC pass Voice Process Interpersonal skills reqd Rotational shifts Handling customer queries Outbound calls International BPO Immediate joiner Required Candidate profile Excellent communication skills Customer centric Perks and benefits Attractive Benefits

At Allstate, great things happen when our people work together to protect families and their belongings from lifes uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Software Engineer Senior Consultant II implements applications following 12-factor principles to build out the product and iterative enhancements. They own the full stack of software products, developing and implementing frontends (web or mobile), and backend services. They leverage test driven development and continuous integration to ensure agility and quality of products. They actively participate in the decision-making process of the team ensuring that the simplest appropriate technology and design is chosen to meet user needs. Key Responsibilities Establishes continuous integration, continuous delivery, and continuous deployment pipelines and practices Practices daily paired programming and test-driven development in writing software and building product Provides input into the architecture and design of the product; collaborating with the team in solving problems the right way Serves as an expert on a specific business domain and demonstrates leadership and accountability on at least one technology stack Coaches more junior team members around different technologies and XP practices Provides support for software products in user environments Participates in executing the strategy, keeping the customer needs and wants in mind Participates in retrospectives to gather feedback and derive actionable items to improve the team and the product Leads and participates in daily site, cross-site, and product team standups Participates in iteration planning meetings ensuring that the team has a common understanding of each story and chores in a teams backlog Education 4 year Bachelors Degree (Preferred) Experience 4 or more years of experience (Preferred) Supervisory Responsibilities This job does not have supervisory duties. Education & Experience (in lieu) In lieu of the above education requirements, an equivalent combination of education and experience may be considered. Primary Skills Customer Centricity, Digital Literacy, Inclusive Leadership, Learning Agility, Results-Oriented Shift Time Recruiter Info Sunita Mmaabd@allstate.com About Allstate Joining our team isnt just a job "” its an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good. Youll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, weve proven that Allstate empowers everyone to lead, drive change and give back where they work and live. Good Hands. Greater Together. The Allstate Corporation is one of the largest publicly held insurance providers in the United States. Ranked No. 84 in the 2023 Fortune 500 list of the largest United States corporations by total revenue, The Allstate Corporation owns and operates 18 companies in the United States, Canada, Northern Ireland, and India. Allstate India Private Limited, also known as Allstate India, is a subsidiary of The Allstate Corporation. The India talent center was set up in 2012 and operates under the corporations Good Hands promise. As it innovates operations and technology, Allstate India has evolved beyond its technology functions to be the critical strategic business services arm of the corporation. With offices in Bengaluru and Pune, the company offers expertise to the parent organizations business areas including technology and innovation, accounting and imaging services, policy administration, transformation solution design and support services, transformation of property liability service design, global operations and integration, and training and transition. Learn more about Allstate India here.

At Allstate, great things happen when our people work together to protect families and their belongings from lifes uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. The Application Developer Consultant II develops code for intermediate modules, participates in design reviews, conducts code reviews, creates test plans and participates in testing reviews, and resolves moderate defects. The Consultant II designs, documents, reviews, and maintains components of software solutions for intermediate projects. Under limited supervision, the Application Developer Consultant II, works closely with business partners and Project Mangers to identify needs and design technology solutions toincrease operational efficiency, reduce compliance risks and/or advance strategic initiatives. Their work can vary from tactical solutions that need to be delivered within a few days, to a strategic project that may shape how a business unit will operate far into the future. They may be responsible for all phases or portions of the development cycle beginning withconcept modeling and requirements gathering, to release and ongoing user support. Lead Software Engineer I with 6-8 years of hands-on development experience in .NET Stack, also should have an Idea about RESTful web services, candidate should be ready to learn new tech stack such as React, Go. Should have good communication skills. Lead Software Engineer I develops code for intermediate to complex modules, participates in design reviews, conducts code reviews, creates test plans and participates in testing reviews, and resolves moderate to complex defects. This position designs, documents, reviews, and maintains components of software solutions for intermediate projects. This application developer will join a team of technical professionals on .NET based Applications for the Arity which is a technology company within Allstate. Primary Skills Customer Centricity, Digital Literacy, Inclusive Leadership, Learning Agility, Results-Oriented Shift Time Recruiter Info Annapurna Jhaajhat@allstate.com About Allstate Joining our team isnt just a job "” its an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good. Youll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, weve proven that Allstate empowers everyone to lead, drive change and give back where they work and live. Good Hands. Greater Together. The Allstate Corporation is one of the largest publicly held insurance providers in the United States. Ranked No. 84 in the 2023 Fortune 500 list of the largest United States corporations by total revenue, The Allstate Corporation owns and operates 18 companies in the United States, Canada, Northern Ireland, and India. Allstate India Private Limited, also known as Allstate India, is a subsidiary of The Allstate Corporation. The India talent center was set up in 2012 and operates under the corporations Good Hands promise. As it innovates operations and technology, Allstate India has evolved beyond its technology functions to be the critical strategic business services arm of the corporation. With offices in Bengaluru and Pune, the company offers expertise to the parent organizations business areas including technology and innovation, accounting and imaging services, policy administration, transformation solution design and support services, transformation of property liability service design, global operations and integration, and training and transition. Learn more about Allstate India here.

At Allstate, great things happen when our people work together to protect families and their belongings from lifes uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. The Accounting Sr Consultant performs complex activities related to special accounting projects, preparation of financial reports/models and analysis of financial/accounting data. Key Responsibilities Uses advanced accounting principles and understands the concepts, rules and terminology to the science of accounting Breaks down complex information in a systematic and communicable manner Identifies, develops and applies ideas and approaches to complicated issues, solving problems and accomplishing goals Reviews and analyzes ambiguous problems and complicated Accounting/Financial/technical information issues Applies strong understanding of industry practices and integrates accounting knowledge with business goals and strategy Plans, implements and manages moderately-scaled projects Education 4 year Bachelors Degree (Preferred) Experience 3 or more years of experience (Preferred) Supervisory Responsibilities This job does not have supervisory duties. Education & Experience (in lieu) In lieu of the above education requirements, an equivalent combination of education and experience may be considered. Primary Skills Accounting, Corporate Accounting, Customer Centricity, Digital Literacy, Financial Accounting, Financial Analysis, Financial Statement Analysis, Inclusive Leadership, Learning Agility, Results-Oriented Shift Time Recruiter Info Diksha Prasaddprbd@allstate.com About Allstate Joining our team isnt just a job "” its an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good. Youll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, weve proven that Allstate empowers everyone to lead, drive change and give back where they work and live. Good Hands. Greater Together.® The Allstate Corporation is one of the largest publicly held insurance providers in the United States. Ranked No. 84 in the 2023 Fortune 500 list of the largest United States corporations by total revenue, The Allstate Corporation owns and operates 18 companies in the United States, Canada, Northern Ireland, and India. Allstate India Private Limited, also known as Allstate India, is a subsidiary of The Allstate Corporation. The India talent center was set up in 2012 and operates under the corporations Good Hands promise. As it innovates operations and technology, Allstate India has evolved beyond its technology functions to be the critical strategic business services arm of the corporation. With offices in Bengaluru and Pune, the company offers expertise to the parent organizations business areas including technology and innovation, accounting and imaging services, policy administration, transformation solution design and support services, transformation of property liability service design, global operations and integration, and training and transition. Learn more about Allstate India here.

Urgent Opening for Branch Head-chennai Posted On 17th Jul 2015 10:50 AM Location Chennai Role / Position Branch Head Experience (required) 6+ Years Description Our client is a customer centric Medical Tourism facilitation company Position TitleBranch Head (service center) Reporting toCountry head or CEO as applicable LocationChennai Scope: Operating the office as the single point of contact Responsible for all results of the branch meeting HR objectives, profitability, accounts receivable, advertisement, marketing, travel request. Key areas of contribution: Specific job duties will include the following Be responsible for all the day to day operations of the office mentioned below. HR Be involved and responsible for recruitment of new personnel, prepare their job descriptions, conduct interviews and make recommendations for recruitment. Train new recruits and ensure they are familiar with office procedure and process as well as complete their training programs. Mentor the personnel working and provide them career advancement opportunities. Set objectives and goals for all personnel and set up for self too in discussion with your supervisor. Allocate work to the personnel based on the position for which they have been recruited. Provide induction training for new employees and complete all mandatory CBT for the role for which the candidate is selected. Support in the continuous training of self and personnel working in the office. Develop a second leadership to delegate in case of contingencies. Guide and monitor the performance of Resident representatives under their supervision. Conduct periodic meeting with personnel working in office to evaluate, review educate, motivate, and inform them of developments in organization. In coordination with HR department, conduct exit interview for departing employees. Approve vacation, holidays and time off of employees in line with company policy. Process and procedure Ensure to implement and follow the process and procedure established by the organization. Make recommendations to change the process / procedure based on operational contingencies and justification. For day to operations, follow established procedure. In case of emergency, follow the established procedure for addressing and solving it. Based on actual situation, make recommendations for changes to the procedure Red book, blue book, procedures, process flows, forms etc. Reporting and budgeting: Coordinate, collect and provide details of day to day operations on the weekly report and monthly reports, Support in budgeting process. Responsible for cash flow, banking operations, branch finance statements with support from head office. Responsible to ensure that all service providers are paid within the contractually agreed time Client management: Review with hospital the additional payment request for treatment and ensure that the client makes the payment or advise the client center accordingly. Monitor the inbox of the contact mail and reply to the Client within the time period set in the service levels expectation document. Respond to and ensure that the personnel in office respond to telephone calls within the time set in the service level expectation document. Ensure that we provide all details of hospital, country, and doctor to client and ensure that the client selects the one more comfortable to his liking. (dual role ) Provide update to client center on progress of client treatment. In case of emergency call up the clients nearest relative / friend and ensure that they are kept informed of the emergency situation including updates. Ensure that all the data pertaining to client management are captured in the software and the statistics provided to website administrator. Ensure that the privacy and integrity of data of the client is maintained. Be aware of commitments made by client center personnel to clients and ensure that commitments made are honored. Facilities management Ensure that all facilities like IT, communication, travel support, accommodation, hospital stay, treatment of the patient sent by overseas offices are available to customer and delight him Ensure that the office is clean, well maintained and all facilities are functional. Ensure that there is redundancy in all activities especially activities related to the patients coming for treatment. Ensure that all facilities are optimally utilized. Review the service providers and their level of competency and recommend them for inclusion in our approved list. Discuss with hospitals and arrange for tie-up letters with them. Ensure that the patients are received and treated properly as per the blue book. Maintain harmonious relations in the office, with vendors, service providers and hospitals. Ensure that all personnel are adequately equipped to carry out their function and in case of inadequacies follow up with supervisor to obtain it. In coordination with IT head, ensure that the software are update and in compliance with local rules. In coordination with IT head, ensure that the hardware is kept clean and updated in line with company policies. General office policies: Responsible to ensure that there is no discrimination or harassment of any person on account of gender, race, color, origin, education or background. We have a zero tolerance on any form of discrimination or harassment. Responsible to ensure that the office is a safe and secure place for the working of all personnel Identify potential sources of security and safety (fire, water, burglary, ergonomics, working standards, privacy, information etc.) breach and in discussions with management plug the gaps. Ensure that all the statutory requirements of the local Government, provincial and federal Government are complied with. In coordination with the accounts department, ensure that the TDS of all personal are deducted and paid into the department designated account. Work together with HR and work out the final settlement due to personnel who quit their job. Marketing and coordination with Service providers Identify and tie up with all the service providers and hospitals based on our agreement standards. Prepare presentations to hospitals, service providers to highlight our capabilities, plans, visions and expansion plans. Review agreements and recommend changes or acceptance to management for approval. Review the standards of service provided by service providers periodically and provide feedback to them. Qualifications for the position: Preferably a science graduate/ MBA with 2 or more years of experience in a multicultural background Experienced in service industry, hospital, or hospitality background Having managed a team is advantageous but not essential. Proficient with MS office applications Have basic knowledge in agreements, contracts and negotiations. Advantageous to have basic knowledge on marketing, book keeping, accounts, cash flow but not essential Experienced in development and review of process, procedure based on functional and operational requirement Personal Qualities: Be a team player with good interpersonal skills. Excellent communication skills (both verbal and spoken) to interact with personnel at all levels Excellent written and verbal communication skills in English Organized and able to prioritize time based on situation. Problem solving skills, and out of box solutions (within the established policies and procedures) Travel It is expected that you will have to travel 10% - 20 % of your time. It is likely that you may travel abroad, so expected to have a passport. Send Resumes to sbharathwajan.expertiz@gmail.com -->Upload Resume

Minimum 7 years of relevant experience in the software industry Have solid understanding of Agile Methodology and terminologies Detailed oriented with strong analytical and problem-solving skills Good written and verbal communication skills Java 8; Spring Core, MVC, Security, Data, Boot, Microservices architecture understanding ; Persistence frameworks Hibernate, JPA; RDBS; Messaging ActiveMQ JMS; Unit testing with JUnit and Mockito; CI/CD; Miscellaneous Maven, Git. Passionate about all things web and microservices. Open to change Regularly sharing their learnings, fostering a collaborative atmosphere Able to step back and see the bigger picture. Customer centric constantly putting the customer first, enabling them to manage their finances simply and intuitively Team players confident in working in multi-functional teams Proactive in finding innovative solutions to new problems. Good to have RAML; Understanding of Event Sourcing, CQRS, and DDD; Test-Driven-Development (TDD) Cloud;

S.no Description Details 1 Experience The Global Delivery Network (GDN) Legal Team India provides legal support to the India Delivery Center by ensuring business operations are carried out in a legally compliant and seamless manner. The team supports and advises India Delivery Center (IDC) clients for Technology, Operations and Corporate Functions. The incumbent should render legal support to the India Delivery Center covering operational and management issues to enable efficient and compliant services delivery, regulatory compliance including operational risk and compliance, assist onshore legal teams and other global teams from regulatory perspective on services delivery, risk assessment, data privacy, disputes and litigation management. Require 10 to 12 years of experience in: Working in IT & ITES organization in reviewing and rendering legal advice on Client Agreements from India law and compliance perspective; Managing and monitoring compliances covering entities, workplace, employment laws, payroll, telecom, data privacy, information security, STPI/SEZ and other routine compliance issues and responding to notices from regulatory authorities; Proactive compliance and risk assessments to guide deal teams to evaluate compliance and reporting requirements under local laws. Providing compliance plans, legal advice and guidance to business to mitigate such risks; Creation of state/country specific compliance check list, keeping the checklist up to date and managing periodical review of the same; Coordination with internal teams to manage filings and reporting; Reviewing litigation matters, notices and drafting response and co-ordinate with external counsels; Collaborating with management, business and other departments (Controllership, Human Resources, Global Tax Team, Information Security Team, Global Asset Team, Logistics etc.) on compliance and other routine issues. Candidate would require to:- Coordinate with multiple compliance stake holders internally. Interpretation and formulation of policies Assist onshore legal teams, project teams and other global teams (i.e. Alliances, Offerings, Contracting) from regulatory perspective on service delivery requirements in GDN Locations; Work with the Solution Architects in deal solution designing from legal perspective. Highlight the risks/concerns, if any, based on the interpretation of the court, past precedents etc. Provide legal support such as due diligence, review of agreements and advisory support to global Mergers and Acquisition team and as well as interacting with onshore legal counsels, local business teams and external counsels; Work closely with the Business Continuity Management (BCM) / CM (Contract Management) team to provide necessary support during FM situation; This position would require the candidate to provide legal support various Corporate Functions teams such as Finance, Controllership, Taxation, Forex, HR, Recruitment, Business Continuity Management (BCM), Real Estate, Global Asset Protection (GAP), Marketing and Communication (Marcom), Government Relations, etc. 2 Skill sets & Proficiencies Developing and periodically reviewing and updating Standards and Procedures to ensure continuing currency and relevance in providing guidance to management. Ability to work independently to ensure that contractual and compliance issues/concerns are being appropriately evaluated and resolved. Ability to provide advice to local project teams from Indian law perspective on various matters pertaining to delivery of services from India; Updating leadership on legal and regulatory changes and ability to provide legal advice and guidance to senior management for seeking decisions. Collaborate and work closely towards meeting common business objectives and milestones; Monitor existing processes and ability to create processes as part of best practices to ensure compliance to Accenture policies and risk mitigation; Ability to work closely with multiple stakeholders which will also include frequent interaction with the Management; Excellent team player and collaboration within and outside the team; Excellent oral and written communication skills; Ability to drive Accenture policies and practices; Ability to work independently to ensure that business and compliance issues/concerns are being appropriately evaluated and resolved; Decision making and implementation on legal and compliance matters; Solution oriented approach; 3 Soft skills Ability to work within a team Adapt to change Handling multiple stake-holders Decision making and solution oriented approach Good interpersonal skills Strong PowerPoint and Word skills Qualification Education Required- LLB; Desirable-CS Experience:10 to 12 years

About Info Edge InfoEdge’s mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. About BU: Shiksha.com Shiksha.com is an online platform that helps students find in-depth information about colleges, courses and exams. It also enables students to interact with domain experts and college/school alumni towards taking exam, course-selection and college-selection related decisions. It has a repository of reliable and authentic information for over 15,000 institutions, 1,40,000 plus courses and gets over 70 million unique visitors per year. Shiksha provides leads of relevant students to Universities and Colleges seeking to admit those students in their courses Title: Team Leader Required Educational Qualification: Any Graduation or Any Post Graduation Desired Experience: 3 - 7 years Job Objective: The objective is to loop in prospective students to apply for education loan through our partnered loan service providers via outbound calls. Job Description: Dedicated calling on prospect leads and pitch to take education loan through us Follow up with students to arrange all documentation required for education loan . Handling Team. Create a file of documents as per defined checklist and share with partnered loan service providers Coordinate with our partnered loan service providers for processing of education loan Maintain MIS and database of qualified leads for effective tracking and overall progress Required Skills : Sales orientation Basic knowledge about education and other types of loan and their respective ROI (rate of interest) Excellent communication skills both verbal and written Data Orientation Desired Skills : Customer centric approach Inside sales experience in the education domain or any finance related product (insurance, credit card etc.) Good convincing skills Excellent selling skills Why Join Us: This is a unique opportunity to work on innovative and disruptive technology driven business solutions, that are shaping the future of the industry. We are looking for candidates who are willing to work passionately in a fast-paced environment and are ready to enhance their skills by learning something new. Being a part of InfoEdge, will allow you to unleash your potential and carve your own career. To learn more about Info Edge visit http://www.infoedge.in/

experience in the service industry & client retention customer success or relationship management. A deep understanding of client behavior proactive problem solving & a commitment to delivering consistent value across the customer lifecycle Required Candidate profile Design and execute client retention strategies aligned with business goals Track client engagement identify churn indicators, and take preventive actions Regularly collect and analyze client feedback

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job Overview TE Connectivity's Sales and Marketing Teams are responsible for the sales and marketing of TE's products, systems or services including sales oriented activities, market development and communications. Responsibilities Customer centric approach , Collecting Voice of Customer, address the Technical queries with timeline for execution. Define & design New Product(s) based on future market application needs for automotive India Communicate campaign objectives, timelines, and deliverables to sales team, and provide instructions for usage and promotion. OEM / Customer interactions & timely feedback to add-in TE products. Preparing periodic reports of customer activity, and gathering information to be used for sales forecasting, new developments, and production. Partnering with creative teams, other internal / external stakeholders, and external agencies and vendors. Collaborating with sales representatives, Engineering in completing technical proposals and presentations; creating report as required. Manage Customer cross functional teams to secure TE products & creating opportunities, Support with data to Sales account manager for Flawless Bidding proposal to Customer & project win. Bridge between customers and TE Cross Functional Teams, addressing queries for technical requirements. Have knowledge of TE products & Competition products to suggest TE parts at OEM architecture / replacement. Desired Candidate Profile EDUCATION/KNOWLEDGE BE/ B-Tech (Electrical / Electronics / Mechanical). MBA preferred (Only with UG under mentioned specializations) Knowledge of MS-Office. EXPERIENCE Experience of CAD/CATIA, CREO Hold skill to manage customer accounts / OEMs Good exposure to automotive OEMs / Tier-1s Exposure to Interconnection ecosystem (Harness makers, component manufacturers) preferred. Well versed with technical know-how and TE product and application knowledge. Good hold over automotive industry and benchmarks upcoming products in the market Good hold over sales and channel processes, proposals, and presentations Strong connect with customers and internal account managers to support them in techno commercial discussions and application-based selling Well versed with Marketing Analytics, Promotions and Communications Competencies ABOUT TE CONNECTIVITY TE Connectivity plc (NYSETEL) is a global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, energy networks, automated factories, data centers, medical technology and more. With more than 85,000 employees, including 9,000 engineers, working alongside customers in approximately 130 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more atwww.te.com and onLinkedIn , Facebook , WeChat, Instagram and X (formerly Twitter). WHAT TE CONNECTIVITY OFFERS: We are pleased to offer you an exciting total package that can also be flexibly adapted to changing life situations - the well-being of our employees is our top priority! Competitive Salary Package Performance-Based Bonus Plans Health and Wellness Incentives Employee Stock Purchase Program Community Outreach Programs / Charity Events Across our global sites and business units, we put together packages of benefits that are either supported by TE itself or provided by external service providers. In principle, the benefits offered can vary from site to site.

Job Summary : As a Country Manager at Ultraviolette Automotive, you will be responsible to drive business growth in the European market by identifying opportunities, expanding distribution networks, and executing localized go-to-market strategies. Oversee order management, cross-functional coordination, and regulatory compliance. Lead distributor training, manage partnerships, and ensure market-specific marketing initiatives. Monitor sales performance, KPIs, and competitor activities to refine strategic direction. Job Responsibilities : Business Growth : • Develop annual plans, deploy targets & arrive at the means to achieve the targets. • Identify new business opportunities, market trends, and potential areas for growth within the European market. • Lead market penetration efforts and develop strategies to effectively position products in target markets. • Oversee the execution of marketing initiatives, including events, press launches, media rides, and digital campaigns. • Understand local cultural, economic, and regulatory landscapes to ensure successful market entry and sustained growth. Business Operations: • Order obtainment from the distributors • Closely coordinating with Finance team for documentation and collections • Closely coordinating with the production team for fulfillment of the orders • Closely coordinating with the technical team for ensuring timely technical support to all the stake holders Training & Development : Facilitate the training and development of distributor and dealer sales teams on the sales process. Network Development - Identify potential distributors, and dealers in target markets. Negotiate contracts and agreements with international stakeholders to establish business relationships. Strategic Partnerships : Build and maintain relationships with key stakeholders, including distributors, dealers, and local government bodies, to enhance market penetration and collaboration. Regulatory Compliance : Stay abreast of European regulations and standards for electric vehicles, ensuring all operations, sales, and products comply with local laws and safety standards. Reporting: Monitor sales targets, KPIs, and performance metrics to measure the success of sales initiatives. Provide regular reporting to senior management on the progress of sales activities, opportunities, and challenges. Conduct regular sales reviews to assess team performance, market conditions, and potential adjustments to strategy. Continuously track and report on competitor sales, product launches, and innovative activities in the market. Required Skills: Proven track record in achieving sales targets and driving growth in diverse markets. Experience managing large, multi-country distributors and dealers across multiple regions. Strong negotiation, problem-solving, and decision-making abilities. Ability to analyze market trends, sales data, and business performance metrics. Fluent in English; additional European language skills are a plus. Strong business acumen and financial management skills. In-depth knowledge of the automotive industry, including trends, key players, regulatory requirements, and market dynamics. Strong focus on customer satisfaction and the ability to manage customer expectations professionally. Export documentation usage & understanding Preferred (additional skills that would be a plus): In-depth product knowledge of electric two-wheelers Understanding of go-to-market strategies Experience in the electric two-wheeler segment Working knowledge of BI tools MS Office Proficient in developing presentations for management reviews & comfortable in working with large data on excel Familiarity with Dealer Management System (DMS) Education: Master’s degree in Business Management, Marketing, Sales or international business

Role & responsibilities Ensure smooth flow of machine operations Ensure appropriate and maximum utilization of available machines To ensure production deadlines are met To ensure reduction in scrap percentage Effective manpower utilization during shifts To ensure that all safety precautions and policies related to HMP - GMP are followed Effective planning as per the production requirements Monitor defects during the production stage Preferred candidate profile

Skill required: Next Generation Customer Operations - Customer Service Designation: Inbound Sales Representative New Assoc Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Looking for a candidate who is good in communication and has good knowledge on metrics of Customer Support Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships. What are we looking for Candidates are required to have excellent communication skills - written and verbal with absence of mother tongue influence Strong Comprehension skills are key on this project. Ability to comprehend US customer needs through phone communication, translate the need into process query and provide the right resolution in a clear and concise manner Willingness to work mainly US shifts in a 24/7 environment with shift rotations Prior Voice Experience Mandatory. Preferably US Process (Telecom) Ability to multitask and work with multiple tools to provide the best resolution Functional knowledge of using CRM solution and MS Excel Domain knowledge of US Customer Service, preferably Telecom industry Job requires the candidate to be confident, probe for responses and empathize with customers. Needs to be customer centric with strong conversational skills Typing speed (Speed 25 words per minute 85% accuracy) Sales/Retention/Tech experience would be an added advantage International BPO Customer ServiceVoice - Preferably US customer service / US Telecom) Proficient in spoken English, Comprehension skills Ability to Multitask Sales/Retention experience will be an added advantage Roles and Responsibilities: Provide resolution to the customer based on process knowledge and training provided, utilizing the companys internal CRM/mainframe systems and customer purchase orders Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions on the internal systems Should have good command over Grammar and be able to probe well & comprehend Should possess willingness to help the customers by taking ownership Ability to present solution to the customer and add value on calls Should be able to summarize the conversation while providing the resolution Access the companys internal systems to obtain and extract accurate information and provide customer service management with the data for inclusion in various scheduled and special reports Maintain customer records by updating account information Ability to think out of the box Ability to work in a dynamic and innovative environment by contributing towards ideation for the project Qualification Any Graduation

Job Description for: Store Manager Location: Sector 57, Gurgaon Objectives of the Role: Oversee the store operations and ensure a smooth flow Responsibilities: Hiring, training and managing store & restaurant staff, setting work schedules, delegation of tasks and providing performance feedback Ensuring excellent customer service, handling customer complaints and ensuring a high-quality customer experience. Championing in maintaining high standards of hygiene, safety and security protocols. Achievement of sales targets, daily reporting of sales and analysing sales data Preparing basic financial reports, managing budgets and controlling costs Developing and implementing in-store promotions, merchandizing and other marketing activities. Understand customers needs and opportunities for strategic and tactical revenue expansion, Skills: Excellent verbal and written communication skills in English language. Well verse in MS Excel, MS Word and MS Power point. Ability to lead, motivate and align teams. Customer Centricity Ability to win Customers Professional Qualifications: Graduation or Post Graduation in Hotel Management or Retail Management. Professional Experience: Minimum 3 years

Responsible for implementing marketing plans & campaigns MIPM / H&S in the assign region. Responsible to achieving and exceeding the assign sales targets of the region. Responsible for engaging the top KOLs of the territory and build sustained professional relationship with key opinion leaders. Responsible for Identify the key training needs of the customers and arrange the trainings on time-to-time basis and ensure therapy adaption. Responsible for identity the right channel partners, assign the right territory to the dealers, work & support them, to ensure territory expansion. Responsible for right Inventory Management at the dealers level to avoid product shortage. Responsible for collection of money from the dealers of sold goods in prescribed time. Responsible for training & developing the product knowledge & skill enhancement of the dealer. Responsible for preserving and protecting the sales margins of Company in every sale and ensure high profitability. Responsible for installation of machine post sales and ensure top level of post sales service. Ensure 90% coverage of public & private medical collages in the region and conduct demos of the technology. Must have the sound knowledge about procurement process in private and public hospitals. Responsible for the Market Intelligence related to his/her business vertical. Facilitates KOL Management by ensuring that that the marketing activities related to KOLs are planned and implemented. Key Leadership Behaviors: Good interpersonal and communication skills. Proactive. Responsible and take ownership. Good aptitude Results-Driven. Customer-Centric - willingness to go the extra miles for customers both internally & externally. Strong teamwork Qualifications / Education / Experience / Skills Required: B. Pharm/Bio medical, BSc- with MBA from good Business School) BE/ Bio Medical with background of marketing/ marketing concepts. 7+ years of Experience in capital equipment sales in Healthcare Industry. Candidates with previous experience in sales or customer service within medical devices industry especially in ICU environment would be an advantage. Having worked and dealing with Anesthetist and Intensivist will be an added advantage. Handled the western region or atleast 3 states out of 4 in South India will be desirable. Willing to travel 12-15 days in a month and having strong interpersonal skills is required. Specialized or Essential Knowledge Required (Optional): Candidate with Nursing, Biomedical, Biotechnology or Science background preferred.

Job Title: Product Manager Micro LAP / Secured Business Loans Department: Retail Assets / Secured Lending Location: Mumbai Experience: Product/Portfolio Management (Secured Lending/Micro LAP preferred) Job Summary: We are seeking a dynamic and analytical Product Manager Micro LAP/Secured Business Loans to lead the design, development, and growth of our secured lending products targeted at micro and small business customers. You will own the end-to-end product lifecycle and collaborate across credit, sales, risk, tech, and compliance teams to drive scalable, profitable growth. Role & responsibilities Key Responsibilities: Product Strategy & Development - Design and own the product roadmap for Micro LAP/Secured Business Loans. - Develop features, pricing, documentation norms, and process workflows tailored to micro-entrepreneurs and informal MSMEs. - Benchmark products against competitors and market demand to ensure competitiveness and customer relevance. Policy & Credit Structuring - Collaborate with credit & risk teams to define loan eligibility, LTV norms, collateral acceptance guidelines, and deviation matrices. - Ensure alignment with RBI & internal compliance frameworks. Portfolio & Business Management - Monitor product performance (disbursements, yields, delinquencies, cross-sell). - Use portfolio analytics to refine product pricing, structure, and risk norms. - Drive initiatives for product profitability, cost optimization, and yield improvement. Stakeholder Management - Coordinate with operations, tech, legal, and compliance to ensure smooth implementation and process alignment. - Act as the subject matter expert for field teams, providing product training and support. Innovation & Customer-Centricity - Identify new customer segments, delivery channels, and digitization opportunities for secured lending. - Pilot new loan structures, rural/semi-urban sourcing models, or fintech partnerships. Preferred candidate profile Key Requirements: - MBA / PGDM / CA preferred with a background in BFSI or NBFC sectors. - Experience in Product Management, especially in LAP, secured business loans, or MSME finance. - Strong understanding of secured lending policies, credit underwriting frameworks, and microfinance customer profiles. - Experience in working with field sales teams, branch models, and semi-urban/rural geographies. - Familiarity with loan origination systems (LOS), core banking systems, and product digitization is a plus. - Excellent analytical, communication, and project management skills. Preferred Attributes: - Prior experience in a Small Finance Bank, Microfinance NBFC, or Fintech focused on Micro LAP lending. - Exposure to tier 2–3 markets and a strong grasp of customer needs in low-ticket LAP segments (e.g., 1L – 15L). What We Offer: - Opportunity to shape the secured loan portfolio in a high-impact, customer-driven segment. - Cross-functional exposure with growth potential into leadership roles. - A mission-driven team environment focused on financial inclusion and innovation.

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job Overview TE Connectivity Ltd. is a $16.4 billion global technology and manufacturing leader creating a safer, sustainable, productive, and connected future. For more than 75 years, our connectivity and sensor solutions, proven in the harshest environments, have enabled advancements in transportation, industrial applications, medical technology, energy, data communications, and the home. With 89,000 employees, including more than 8,000 engineers, working alongside customers in approximately 140 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com ROLE OBJECTIVE Supporting all transactional tasks of the TE Order-to-Cash Process playing a key role in the whole business success. The team will support in the background the whole Customer Service Organization, intercompany business. Responsibilities To deliver extraordinary customer experience: As a customer facing function we always need to ensure that each and every customer turns into a promoter of TE. We need to fulfill the demanding nature of our customers and exceed their expectations by delivering extra ordinary customer experience on every inquiry. Creating a network with support functions and acting in accordance with TE Values to meet our objective of ECE. Delivering swift results to exceed expectations. Order Management - Entry of paper/fax customer purchase orders into TE SAP order management system. Completely and accurately enter all relevant purchase order data elements including part numbers, shipping and billing information, and any special instructions. Orders are to be created per documented work instructions. Utilize TE Knowledge Base to resolve technical/procedural issues while doing the daily task. Quotations Receive inbound quotation requests from customer and sales. Generate standard quotes using TE SAP System. Send quotes via email to customers and sales. Backlog Management/Order Changes Work with Material Planners and controllers and internal support functions to manage and cater to customer requests on better delivery dates. Make changes to existing sales orders in TE SAP System based on requests from CCP, Customers and Sales. Utilize knowledge base to understand individual customer contractual conditions for change orders. Make decisions on accepting, rejecting or modifying requests for change orders. Focus on getting deliveries cut for Orders that are past due on our systems at the earliest. Support of e-commerce systems including forecasting customer demand, update customer website with information and reports generated from TE SAP System Returns Receive return requests from Quality/Sales/customer. Generate RE Order in the system and create a CR after validating all the essentials of the material that is being returned by a customer for various reasons. Cross trainingsLearning and supporting all the transactions within the region/cross region. Innovation Challenge self to develop new and improved ideas for all that we do. Skills Education - Any graduate Customer centric. Excellent communication skills. Communicate with end customers via various channels such as telephone, email and chat (inquiries) to resolve technical questions and propose options and solutions. Detail oriented Strong organization and time management skills Ability to learn quickly and provide complete floor support Fluent in business communication. Proficiency on MS Office suite Note Okay to work in Night Shift Competencies

BE in Mechanical/Automobile Engg. - Minimum 3 years of experience in relevant industry. Knowledge of machine procurement, installation and commissioning. Working knowledge of Instrumentation used in automotive production. Health insurance Provident fund Food allowance

A tailored onboarding and induction with access to a wide range of training schemes to help with your learning and development. Setting you up for success is important to us. An annual bonus based on company performance. Every colleague at Maersk has access to a fantastic range of wellbeing, mental health support and financial advice through our Employee Assistance Program. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. Whilst the role is advertised as full-time, we would be happy to discuss possible flexible working options and what that might look like for you. Below mentioned is the brief summary for your kind reference. Candidate should be from Customer Service Background. 7-10 Plus Years of overall experience Team Handling & Stake holder management experience BPO Experience is Must Span of Control - 25-30 team members What we are looking for : Team Leader who has got relevant experience in managing customer centric team. Team Lead who can independently handle the customer service segment of an entity of smaller size and little complexity in a BU. Manages a team to deliver the day to day activities. Should have the knack to identify the errors. Responsible for the day-to-day activities of your team To assist with monitoring the financial performance of the team. Preparation of current financial reports and forecasts for future business growth including. Prospects for future growth of team and monitoring improvement areas. Comply with all the financial and legal requirements, responsibilities, and obligations Excellent stakeholder management skill Candidate should possess excellent communication skills. Team Management skills is must Knowledge in Gallup / NPS ( Not mandate) Candidate should be customer centric Preferably - Shipping / Logistics background/ Procurement side 3-4 Years of team handling experience is must. Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing .

Sales Experience in Steel Plants, Sensors and Systems for Rolling Mills, Casters, Strip Mills, Plate Mills, Long Product Mill, Structural Mill etc. Experience in selling Sensors based on Infra Red, Lasers, Fiber Optics, Camera. Sensor Types - Hot Metal Detector, Loop Scanner, Barrier, Distance Sensor, etc. Identify and Develop Sales Opportunities: Research and identify potential clients within the steel industry, including rolling mills, casters, strip mills, plate mills, long product mills, and structural mills. Develop and execute sales strategies to target these clients effectively. Build and maintain strong relationships with key decision-makers in the steel industry. Promote Steel Plant Sensors and Systems: Demonstrate a deep understanding of our company's range of sensors and systems designed for steel plant applications. Effectively communicate the benefits and value propositions of these products to potential clients. Tailor sales presentations to address the specific needs and challenges of each client. Negotiate and Close Deals: Conduct effective negotiations with clients to secure profitable sales contracts. Ensure that all sales transactions are closed in a timely and efficient manner. Provide After-Sales Support: Offer excellent after-sales support to clients, including technical assistance, troubleshooting, and problem resolution. Build long-lasting relationships with clients based on trust and satisfaction. Market Research and Analysis: Stay up-to-date with industry trends, developments, and competitor activities. Conduct market research to identify new opportunities and expand the company's market reach. Past Sales : Minimum 2-3 Crores Salary : As per Industry Standard, Fixed and Variable Travel : 50% at least Location : Work from Home Preferred Location : Bellary, Hospet

About The Role "¢To handle day to day trade transactions, understanding client requirements, "¢Co-ordination with cpc for transaction processing and discrepancy resolution, "¢Dealing and co-ordinating with various business groups within the bank, "¢Ensuring error-free and timely execution of trade transactions. "¢Ensuring compliance and internal guidelines are being adhered to "¢Co-ordinating with clients /Corr Banks for getting the queries raised by Trade Finance / CMS "¢Operations resolved in a timely manner. "¢Issuance of Letter of credit. "¢Initial scrutiny of documents for Trade before sending the documents to CPC for further processing. "¢Attending to front-end requirements of corporate customers. "¢To co-ordinate with CPC / CMS / Clearing for all requirements of the customer and ensure that all deliverables are delivered / transactions processed as per the agreed TAT. "¢Should be familiar with Trade Finance and CMS products. CMS Chq collections (local, outstation, corr banks), Banker to Issue Operations. "¢Should have about 3-5 years of relevant banking experience in Trade / CMS operations. "¢Should be extremely customer centric and have excellent communication skills "¢Qualification Graduate / Post-Graduate "¢Experience Minimum one year of relevant experience

About Info Edge InfoEdge?s mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behavior, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. About BU: Shiksha.com Shiksha.com is an online platform that helps students find in-depth information about colleges, courses and exams. It also enables students to interact with domain experts and college/school alumni towards taking exam, course-selection and college-selection related decisions. It has a repository of reliable and authentic information for over 15,000 institutions, 1,40,000 plus courses and gets over 70 million unique visitors per year. Shiksha provides leads of relevant students to Universities and Colleges seeking to admit those students in their courses Title: Executive / Sr. Executive (Student Success) Required Educational Qualification: Any Graduate or Postgraduate Desired Experience: 1 - 4 years Job Objective: Objective is to provide professional guidance to students interested in studying in an Indian College / University for higher education. Job Description: Helping the registered users of shiksha.com (students / parents) to take the unbiased and informed decision on making the right choices for institutes to enroll for higher studies. Understand their requirements in-terms of courses, college or university preference, course duration, fee structures and other criterions. Ensure conversions of potential online leads from the domestic section of the portal by virtual connects (Calls/Skype/whatsapp) into confirmed applications / admissions in the partner universities / Institutions Coordinate and maintain a strong relationship with students, institutions, universities and university spocs. Demonstrate expertise for counseling and shortlisting of colleges/ universities according to the student profile and ensure documentation. Maintain weekly/monthly reports and process related matrices showing progress on student conversions/target achievement Required Skills: Excellent communication both verbal and written Experience in education counselling Sales acumen and target orientation Documentation and customer engagement Desired Skills: Customer centric approach Interpersonal skills Data management and analytics Why Join Us: This is a unique opportunity to work on innovative and disruptive technology driven business solutions that are shaping the future of the industry. We are looking for candidates who are willing to work passionately in a fast-paced environment and are ready to enhance their skills by learning something new. Being a part of InfoEdge, will allow you to unleash your potential and carve your own career. To learn more about Info Edge visit http://www.infoedge.in/

Currently we are looking-: Lead Customer Success Journey Manager for another AI Vertical. https://vjal.ai/- Join one of the world's leading AI training and services companies, renowned for delivering over 100 in-person workshops to more than 7,000 C-suite executives worldwide, including those from numerous blue-chip companies. We offer hands-on experience with various AI tools, providing training in the use of Generative AI tools to boost productivity Summary of Job: The Lead Customer Journey Manager is responsible for managing the end-to-end customer lifecycle , from onboarding new clients to retaining and growing relationships. This role involves close collaboration with Customer Service and Tech teams to enable smooth, rewarding customer journeys, identify gaps, implement solutions, and drive Surveys, feedback Job Responsibilities: Serve as the primary point of contact for customers and manage their end-to-end lifecycle. Facilitate a seamless onboarding process to help customers get up and running successfully. Develop and maintain strong, long-term relationships with customers through regular engagement and communication . Collaborative coordination with Customer Service and Tech teams to promptly resolve issues and address customer concerns. Identify bottlenecks or gaps in the customer experience by analyzing key interaction points. Implement solutions and process improvements to enable a smooth and rewarding customer journey. Prepare and share customer-specific dashboards and reports to track progress and performance. Gather customer feedback through surveys and direct conversations; analyze this data to extract actionable insights and guide ongoing enhancements and innovations (using tools like CSAT and NPS). Job Knowledge (Prerequisite) Proven experience in Customer Success, Client Servicing, or Account Management. Ability to collaborate with cross-functional teams (Customer Service, Tech, Product) to efficiently resolve customer issues. Ability to analyse customer data and extract actionable insights for retention and customer satisfaction. Familiarity with software and customer engagement tools. Ability to manage multiple accounts and priorities while retaining strong attention to detail. A customer-centric approach , passionate about delivering a great customer experience Skill Set Client Relationship Management Collaborative Teamwork and Cross-Functional Coordination Data Analysis and Report Generation Time Management and Ability to Handle Multiple Priorities Customer-centric Mindset with a Passion for Customer Satisfaction Proactivity and Initiative in Identifying Improvement Opportunities Education Qualification & Experience Bachelor's degree in Business Administration, Marketing, Communication, or related discipline Certifications in Customer Success, Client Servicing, or related programs (such as Customer Success Manager certifications) are a plus. 3 to 5 years of Experience Proven track record of improving customer experiences, preferably with a strong emphasis on digital journeys. Interested applicants, please feel free to connect. Regards, Hema Chauhan Human Resources Phone : 9971389200 Email: hema.chauhan@teams.apeejay.edu

Responding to Guest complaints over Social Media Segmenting Guest Profiles using data analytics Executing Segment based strategies through Guest Calling, Feedbacks and Whatsapp blasts Making and Publishing Weekly/monthly reports Creating Heat maps for Customer complaints Follow up and Resolution of issues with multiple stake holders Explore new technology solutions in the domain Criteria: 2-3 years of experience in Customer Relationship Excellent communication skills in English and Hindi Working knowledge or interest in Restaurant industry or Customer Centric Business Understanding of Whatsapp, Facebook, Instagram, Zomato, Swiggy, Google my Business platforms Working knowledge of Google Sheets and interest in working with Data