304 Customer Centric Jobs - Page 3

As a Quality Analyst , you will complete audits or evaluations. This may include quality audits, RCA scrubbing for CSAT/NPS, Resolution Rate, AHT, Cycle Time, Policy Adherence, Ticket Closures, etc. You will ensure that your defined monthly or weekly evaluation targets are met. Roles and responsibilities: Audit calls/interactions/transactions for aligned Teammates Coach Teammates for performance improvement (campaign specific) Report performance for an aligned span on a daily/weekly/monthly basis Provide inputs and basis audits for briefings and training which need identification Partner with Team Leaders (TLs) in leading team meetings for metrics improvement Participate in strategic project...

As a Quality Analyst , you will complete audits or evaluations. This may include quality audits, RCA scrubbing for CSAT/NPS, Resolution Rate, AHT, Cycle Time, Policy Adherence, Ticket Closures, etc. You will ensure that your defined monthly or weekly evaluation targets are met. Roles and responsibilities: Audit calls/interactions/transactions for aligned Teammates Coach Teammates for performance improvement (campaign specific) Report performance for an aligned span on a daily/weekly/monthly basis Provide inputs and basis audits for briefings and training which need identification Partner with Team Leaders (TLs) in leading team meetings for metrics improvement Participate in strategic project...

Role & responsibilities : Devise & distribute the collections targets basis the AOP projections Strategize the collection projections for the month Monitor and supervise the daily activities of each team member to ensure adherence to internally defined SOPs and timelines Responsible for meeting the collection targets Monitor the daily grievances and escalations received from customers Ensure timely, accurate and satisfactory solutions are provided by team members to each of these queries Support team on difficult or new issues requiring expertise Mitigate escalated customer issues Coordinate with other functions to resolve customer issues Coordinate with various internal key functional teams...

Responsible for ensuring smooth, uninterrupted production by maintaining efficient operation and availability of machinery and equipment. Contract Duration: 1 year (renewable annually). Interview Drive: 9th–12th Oct 2025, 9 AM–5 PM. Required Candidate profile Additional Benefits - Relocation Allowance Temporary Accommodation Annual Bonus Medical Insurance Life Insurance Health & Wellness Annual Airline Ticket Annual Leave: 22 working days

Responsible for operating and monitoring machines, inspecting products, identifying defects, and ensuring quality production. Contract Duration: 1 year (renewable annually). Interview Drive – 9th to 12th Oct 2025 (9 AM – 5 PM) Required Candidate profile Additional Benefits - Relocation Allowance Temporary Accommodation Annual Bonus Medical Insurance Life Insurance Health & Wellness Annual Airline Ticket Annual Leave: 22 working days

Should have experience in Jewellery Industry Should possess Customer-centric approach Build and maintain customer relationships Increase sales for the outlet

Responsible for designing ofseating system comodities - Seat structure, Mechanism, complete seat, OB/IB valance, Head rest, seat mounting brackets etc Extensive experience in using CATIA V5 & V6 (Generative Shape design, Part Design, Kinematics, Assembly & Drawing workbench) Create parametric 3D proposals in Catia maintaining editable history, define materials & create components as well as assembly drawings with drawing standards wherever applicable. Packaging studies, environment check, kinematics simulation (if applicable) for various mechanisms with good knowledge of all regulatory and functional requirements. Very good understanding of DFM and DFA Detailed Engineering knowledge of desig...

Chief Business Officer PSN Finance (NBFC) PSN Finance is seeking an experienced, dynamic, and reputed professional to join us as Chief Business Officer (CBO) and lead our fast-growing, registered NBFC. The ideal candidate brings leadership, vision, regulatory know-how, and solid execution skills from the NBFC lending sector. Location: Bangalore About Us: PSN Group, established in 1922, is one of South Indias largest dealership networks for Commercial Vehicles (CV) and Construction Equipment (CE), operating 100+ outlets with 1,700+ employees. Our reputation spans a million+ customers across logistics, construction, and transportation, representing top brands including Volvo Eicher, Tata Hitac...

*Min 0 - 6 months of experience in any customer support voice is added advantage ***Multilingual -- Kannada + Hindi (2 are Mandate) *PC or laptop with 50 MBPS(Speed) internet connectivity are mandate *Immediate joiners only Required Candidate profile *Permanent WORK FROM HOME *Computer or laptop with internet connectivity are mandatory *Immediate joiners only Perks and benefits * Overtime Allowance, * PF & ESI * Incentives

Urgent hiring for Customer service Call on 9740521948 and Share CV mohini.sharma@adecco.com Job Responsibilities: T he Inbound Contacts Representative to represent the company by addressing incoming telephone, digital, or written inquiries To perform varied activities and moderately complex administrative/operational/customer support assignments Perform computations Typically work on semi-routine assignments To address customer needs, which may include complex benefit questions, resolving issues, and educating members To record details of inquiries, comments or complaints, transactions, or interactions and take actions in accordance with them Escalate unresolved and pending customer grievanc...

Role: International Chat Process (US Customer Support) Location: Bangalore (Work from Office) Shift Timings: US shifts Working Days: 5 Days a Week (2 Days Off) Transport: 2-Way Cab Facility Joiners: Only Immediate Joiners will be considered Eligibility Criteria: Freshers or Minimum 1 year of experience in Customer Support Freshers with excellent communication skills can also apply Undergraduates can apply Key Skills Required: Customer Handling and Inbound Call Management Understanding of CSAT, AHT, and BPO Metrics Excellent verbal communication in English Ability to deliver results under pressure CTC: Up to 4.22 LPA CONTACT: Sanjana- 9251688426

Project management On allocated accounts, lead and ensure successful engagement delivery, including identifying and addressing emerging issues, securing deployment of adequate and appropriate resources, delivering all client commitments within time budget constraints, effective reporting and meeting exceeding PwCs client service and quality standards. Defining, planning, tracking and managing the end to end projects in the team. Managing Cross team/cross SBU Discussions and ensuring that all team members /stakeholders understand their roles and actively participate in all project meetings and related activities. Preparing for steerco meetings, identification of key insights, challenges, risk...

As the Fraud Ops Sr Manager at Citigroup, your role involves managing a team to implement fraud management policies and procedures to minimize the impact of fraud. Your primary responsibility will be to ensure that analysts make appropriate decisions using a risk/reward balance methodology. **Key Responsibilities:** - Manage one or more teams and a component of the fraud loss portfolio - Monitor execution of operational objectives, authorization detection strategies, and goals for the fraud area to help mitigate fraud losses - Provide evaluative judgment in complicated and unique situations based on information analysis - Direct area supported, oversee the delivery of end results and budget ...

Role: US Voice Process Customer Support (Telecom) Location: Pune (Work from Office) CTC: Up to 4.92 LPA Shift: US Shifts (24*7) Working Days: 5 days working | 2 days off Notice Period: Immediate Joiners Only About the Role: We are hiring Customer Support Executives (International Voice) for a leading MNC for Customer Support process. This is a great opportunity to work in a dynamic, global environment handling customer queries and support for a major US Telecom provider. Eligibility : Experience: Minimum 6 months in International Voice / Semi Voice Process (B2C / B2B) Other: Must have prior experience in an Customer Service (voice support) Key Skills: Customer Handling / Customer Support Inb...

Agent Recruitment Develop various sources of agent hiring build a team of agent agent pipe line. Conduct activity to enhance existing agent footfall to generate fresh referral for new agent hiring Implementation of Axis GOLD process and adhere to the business norms Follow agent 9 pointer hiring mechanism other hiring norms Agent Development Ensure product knowledge by Axis ways of training Field demonstration (FOD s) Development of agent prospecting habits, calling habits and work habits. Work with agent on planning and reviewing of activities and goals. Identify the training needs of the agent and work with Trainers to improve the same Meet Business Targets Achievement of monthly, quarterly...

Agent Recruitment Develop various sources of agent hiring build a team of agent agent pipe line. Conduct activity to enhance existing agent footfall to generate fresh referral for new agent hiring Implementation of MNYL GOLD process and adhere to the business norms Follow agent 9 pointer hiring mechanism other hiring norms Agent Development Ensure product knowledge by MNYL ways of training Field demonstration (FOD s) Development of agent prospecting habits, calling habits and work habits. Work with agent on planning and reviewing of activities and goals. Identify the training needs of the agent and work with Trainers to improve the same Meet Business Targets Achievement of monthly, quarterly...

Responsibilities: * Lead retail sales growth through CRM, sales strategy, key account management. * Manage team performance, develop vendor relationships. * Drive FMCG & automotive sales with customer focus.

You will be responsible for leading a team to provide technical service excellence to international customers at Secure Meters. Your primary duties will include: - Resolving customer complaints proactively within the defined Turnaround Time (TAT) - Delivering services through software and applications - Providing guidance and appropriate training to the team - Ensuring timely submission of reports such as SLA, Ad-hoc, and performance reports - Collaborating effectively with stakeholders - Managing data-related compliance (PIMS) and other related tasks The required qualification for this role is a B.Tech./B.E./MCA degree. In addition, you should possess the following skills: - Excellent commu...

Agent Recruitment Develop various sources of agent hiring & build a team of agent & agent pipe line. Conduct activity to enhance existing agent footfall to generate fresh referral for new agent hiring Implementation of MNYL GOLD process and adhere to the business norms Follow agent 9 pointer hiring mechanism & other hiring norms Agent Development Ensure product knowledge by MNYL ways of training Field demonstration (FOD s) Development of agent prospecting habits, calling habits and work habits. Work with agent on planning and reviewing of activities and goals. Identify the training needs of the agent and work with Trainers to improve the same Meet Business Targets Achievement of monthly, qua...

Key Responsibilities 1. End-to-End Sales Ownership Manage the full sales lifecycle: lead generation, client meetings, negotiations, documentation, and post-sale follow-ups. Coordinate project handovers in collaboration with the site and legal teams. 2. Sales Strategy & Planning Create and execute sales plans aligned with project timelines and business targets. Monitor performance against goals and adjust strategies where needed. 3. Channel Partner Development Build, maintain, and grow a strong network of real estate agents and channel partners. Conduct regular meets and training sessions to keep them engaged. 4. Client Engagement & Relationship Management Deliver a seamless, personalised cli...

Are you an ambitious and driven individual ready to kick-start your career in direct sales and marketing? Do you have the hunger to become a successful entrepreneur? Join our team! What you'll do: Drive direct sales and marketing campaigns. Acquire and manage clients through face-to-face interactions. Develop strong interpersonal and negotiation skills. Lead and mentor a team of like-minded individuals. Gain invaluable experience in business management and leadership. Contact : 8122819942 \9150233357 What we offer: A fast-track business development program with a proven entrepreneurial model. Comprehensive training in sales, marketing, and business management. Mentorship from successful busi...

Minimum 7 years of relevant experience in the software industry Have solid understanding of Agile Methodology and terminologies Detailed oriented with strong analytical and problem-solving skills Good written and verbal communication skills Java 8; Spring: Core, MVC, Security, Data, Boot, Microservices architecture understanding ; Persistence frameworks: Hibernate, JPA; RDBS; Messaging: ActiveMQ JMS; Unit testing with JUnit and Mockito; CI/CD; Miscellaneous: Maven, Git. Passionate about all things web and microservices. Open to change Regularly sharing their learnings, fostering a collaborative atmosphere Able to step back and see the bigger picture. Customer centric constantly putting the c...

Ambitious, thirsty for results and love interacting with peopleExcited by the energetic and customer centric role of SalesThen why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! where our guests can relax and enjoy the experience! Our Sales Team with their winning edge and passion for driving revenue and growth, strive to deliver a hospitality experience that is beyond expectation creating memorable moments for our guests As Sales Manager, you will join a team that is passionate about delivering exceptional service where we believe that anything is possible, whilst having fun in all that we do! Interested then why not say Yes I Can! as we are looking for passio...

Responsible for driving category growth and profitability through effective assortment planning, pricing, and promotional strategies. Manages Brand P&L, builds strong Brand/Vendor Relationships, and leads Onboarding Of New Brands. data analytics. Required Candidate profile Oversees product lifecycle, ensures optimal inventory and merchandising execution, and collaborates cross-functionally with supply chain, marketing, finance, and operations. Cross Functional Collab.

What Youll Do Be the first point of contact for riders across calls, chats, email & social media Recommend the right gear based on rider needs & convert conversations What Were Looking For Great communication skills & a customer-first attitude. Health insurance Annual bonus Provident fund Employee state insurance Accidental insurance Sales incentives Performance bonus Leave encashment