211 Customer Centric Jobs - Page 3

Job Role: Customer Experience Executive (Inbound & Upselling) Location: Bangalore (Work from Office) About NoBroker: NoBroker is Indias first proptech unicorn, eliminating brokerage in real estate. Backed by top investors like Google and General Atlantic, we serve over 30+ lakh customers monthly across major Indian cities. Responsibilities:Handle inbound calls and resolve customer queries with professionalism. Coordinate with internal teams to ensure timely issue resolution. Upsell relevant services during customer interactions. Maintain accurate call logs and performance reports. Experience: Fresher - 1years Requirements: We are hiring 2 candidates with strong communication skills in Hindi, English, and any South Indian language (Kannada, Tamil, Telugu, or Malayalam preferred). Bachelors degree (preferred). Prior experience in customer support or sales. Good problem-solving and multitasking ability. Familiarity with CRM tools is a plus. Perks: Best salary structure in the market Rapid career growth opportunities Medical insurance Free lunch and snacks Regards Madhusudan Burman WhatsApp: +91 8109932989 Mobile: +91 8103518989 Email: madhusudan.b@nobroker.in

KEY RESPONSIBILITIES DEVELOPS A MARKETING PLAN FOR THE RETAILER 1. Works with colleagues across the Retailer to finalise the Retailers Marketing Plan and confirm any other marketing activity required by the NSC. (This could include marketing activity aimed at driving sales of new and Approved vehicles, service and repair work, parts and specific services e.g. vehicle finance) 2. Works with colleagues across the Retailer to identify local priorities for additional marketing activity which is aimed at specific Retailer requirements (e.g. to sell an additional allocation of a specific vehicle) 3. Finalises all this activity as a Marketing Plan and performance targets for the Retailer covering the next 3-12 months, using the Global Retailer Marketing System (GRMS) and gets this approved by the NSC’s Retailer Marketing Executive or Retailer Marketing Manager DEVELOPS AND DELIVERS SPECIFIC MARKETING ACTIVITY IN LINE WITH JLR GUIDELINES & BEST PRACTICE 4. Uses the Global Retailer Marketing System (GRMS) to understand the assets that are available (using the ‘Marketing Asset Management’ section of the system) and customise materials provided (using the ‘Ad Builder’ section of the system to build, approve and send an advertisement to a nominated agency) 5. Develops a detailed approach to specific local marketing activity by considering the objectives of the campaign, the options that are available and how to deliver the most effective solution using an understanding of marketing concepts such as targeting, segmentation and marketing mix 6. Manages the delivery of Retailer marketing campaigns, using GRMS where appropriate. This could include producing printed assets, online assets or putting out brochures or new images in the showroom, using GRMS 7. Ensures local marketing campaigns (e.g. advertising, POS materials) comply with Jaguar and Land Rover Brand Guidelines and Corporate Identity (CI) and align with NSC strategy (e.g. Rugby World Cup) 8. Liaises with the NSC’s Retailer Marketing Executive, the Regional Business Manager (RBM) or the Regional Aftersales Manager (RAM) as required to obtain coaching and support and to share best practice ideas 9. Heads regular Marketing meetings with the Retailer’s Sales and Aftersales teams to agree plans and report progress MANAGES REPORTING TO THE RETAILER AND THE NSC 10. Uses an understanding of the KPIs and Standards for the Marketing operation to manage own performance and contribution to the Retailer 11. Provides up to date and accurate reporting of Retailer marketing activity using GRMS and other reports for the Retailer Marketing Executive as requested 12. Tracks progress to ensure that each element of marketing activity is delivered to time, quality, cost and spend targets and provides management information that is transparent and dependable BUILDS RELATIONSHIPS WITH CUSTOMERS 13. Takes the opportunity to develop conversations with customers to find out more about them and build relationships (e.g. at customer events). Where possible, recognises returning customers and builds on previous conversations to personalise the interaction and make them feel special 14. Ensures that any requests from a customer are handled promptly and accurately so that the customer’s expectations will be met and they feel that the Retailer has been dependable and easy to do business with. Aims to deliver the extra touches that make the customer feel special. 15. Ensures that the customer database is updated to reflect the customer’s visit to the Retailer, and any useful information that can be used to build the relationship is captured TEAM WORKING 16. Delivers the Customer First Principles by being dependable and easy to do business with 17. Acts as an ambassador for the Jaguar and Land Rover Brands; role models the JLR Customer First Principles in all aspects of the role 18. Maintains positive and influential relationships with JLR NSC teams (e.g. Regional Marketing Manager, Regional Business Manager, Regional Aftersales Manager) to input feedback and influence planning 19. Takes a proactive approach to identify any recurring problems which affect the customer experience, supports projects to deliver continuous improvement to ways of working

Associate Allied Chemicals has been delivering ingredient solutions for the fragrance, flavor, food and personal care industries for over 45 years. As we expand our presence, we looking for a motivated Sales Associate (Fragrances) to become a part of our team.. We are looking for a performance-driven, customer-centric individual with a strong work ethic to join our team as a Sales Associate.. Tasks. Develop a customer sales pipeline and build new customer relationships. Work with customers on new fragrance briefs and co-ordinate with team for new product development. Conduct market research and build networks to find new customer opportunities. Present latest market trends and new fragrance launches to perfumery team to keep product development updated. Follow customer requests aggressively, sampling and new project development. Represent the company in Business fairs, conferences, tradeshows. Requirements. Bachelor of Commerce / Bachelor of Technology. 2+ years of experience in sales in chemicals, B2B products, fragrances, flavours is a MUST. Interest in fragrance industry with a spirit to learn about fragrance industry, applications etc. Regular travel pan-India for client meets is a MUST. Customer centric attitude and positive spirit. Organised and able to work in fast paced environment autonomously. Good communication skills and soft skills to develop client relationships. Well rounded computer and CRM software knowledge. Big ideas and persistent curiosity.

Role Snapshot: - Drive branch success by achieving sales targets, leading a motivated team, and ensuring operational excellence. - Focus on growing the business, delivering exceptional customer service, and fostering a collaborative environment. Key Responsibilities: Sales Growth: Create and execute strategies to meet branch goals and expand the customer base. Team Leadership: Build, mentor, and manage a high-performing team. Operational Excellence: Oversee branch operations, budgets, and compliance. Data-Driven Decisions: Analyze performance metrics and prepare reports. Customer-Centric: Resolve issues and maintain strong client relationships. Requirements: - Bachelor's degree (MBA preferred) with 5+ years of sales and team management experience. - Strong leadership, communication, and analytical skills. - Proficiency in CRM tools and MS Office. Ideal Candidate: - Target-driven and adaptable. - Skilled in team building, problem-solving, and decision-making. - Committed to delivering outstanding customer experiences.

Job Description: Program Manager Position: Solution Experts Employer Employee Program Program Manager- FLS Level Designation Department DA&EC Sub-Department / Vertical Location DA&EC- Depends upon the selection location Delhi, Ahmedabad, Bangalore, Mumbai, Nashik, Pune , Chennai, Coimbatore, Hyderabad. Reporting Manager Direct Reports Depends on the location. Regional Sales Head Role Summary: Lead Sourcing & Conversion: • • • Identify and acquire employer-employee leads through the insurance brokers. Drive end-to-end sales Build and nurture long-term relationships with insurance brokers to maximize business opportunities in MSME segment Client Engagement & Follow-up: • Engage with insurance brokers on-boarded, for regular follow-ups with the prospective clients to ensure seamless policy issuance and post-sales service. • Resolve queries, concerns, or roadblocks to facilitate smooth transactions Channel Engagement & Influence: • • Act as an influencer by leveraging multiple sales channels of DA&EC. Drive, coach and mentor sales teams for consistent lead generation and conversions. Process Compliance & Execution: • • Ensure strict adherence to sales and operational processes in line with company guidelines. Maintain accurate documentation and follow established compliance protocols. . Role Requirements: Education: Graduation in any field. Experience Range: Insurance sales ( 2-3 years) • Prior experience in GI broker firms/ employee- employer/ PD sales will be an advantage. • Ability to interact with external stakeholders of different companies. • Excellent communication, negotiation, and interpersonal skills. • Ability to work independently with a target-driven approach. • Strong influencing skills to drive sales through multiple channels. • Proficiency in MS Office. Professional Experience/ Skills: • Have a sales Background in B2B sales and B2C sales. Page 1 of 1 Confidential

Responsibilities: Responsible for achieving sales & revenue targets for assigned territory. Research, Account Mapping and Lead generation to generate new prospects/clients. Contact potential prospects from personally generated research to build a robust sale pipeline. Engage with prospects to understand their unique and specific pain points and produce compelling business cases to meet their needs. Develop and implement a scalable sales process from prospecting/demand generation till contract closure. Updating Sales Efforts in CRM and assist in preparation of daily reports and MIS Minimum Requirement: More than 5+ years of sales experience in enterprise/B2B space with a strong understanding of SaaS based HR applications. Applicant to be based out of Mumbai with major span of experience in working with Mumbai based organizations. Ability to connect and have engaging conversations with CEOs/CXOs etc. Ability to articulate well and convert passive clients into business deals. Strong network with key decision makers for HR related solutions (like CHROs, HR Directors, TA/TD Heads) What makes you stand out: Excellent communication skills, strong executive presence, computer skills, analytical ability, customer centricity. Conversant in local language is an advantage. Should be willing to do development and enhancement work whenever required. ,

Urgent hiring for Customer service Call on 9740521948 and Share CV mohini.sharma@adecco.com Job Responsibilities: T he Inbound Contacts Representative to represent the company by addressing incoming telephone, digital, or written inquiries To perform varied activities and moderately complex administrative/operational/customer support assignments Perform computations Typically work on semi-routine assignments To address customer needs, which may include complex benefit questions, resolving issues, and educating members To record details of inquiries, comments or complaints, transactions, or interactions and take actions in accordance with them Escalate unresolved and pending customer grievances Make decisions primarily related to interpretation of area/department policy and determining methods for completing assignments To work within defined parameters to identify work expectations and quality standards, with some latitude over prioritization/timing, and works under minimal direction Follow standard policies and practices that allow for some opportunity for interpretation, deviation and/or independent discretion

Key Responsibilities 1. Customer Onboarding & Relationship Management Lead the regional customer onboarding process to ensure smooth transitions, creating delightful first impressions for customers. Cultivate long-term relationships with both internal and external stakeholders, ensuring customer comfort and satisfaction at every touchpoint. Proactively engage with customers at each stage of the lifecycle to foster loyalty and satisfaction. 2. Customer Advocacy & Crisis Management Manage and resolve escalated customer queries and complaints effectively, using your crisis management skills to turn challenging situations into positive outcomes. Serve as a strong advocate for customers within the organization, ensuring their needs and concerns are addressed swiftly. Develop and maintain a robust escalation process for handling complex or high-priority issues. 3. Process Optimization & Cross-Functional Collaboration Drive continuous improvement in customer service processes, collaborating with cross-functional teams to align internal operations with customer-centric goals. Ensure timely and accurate completion of all customer-related documentation and transactions, such as payment receipts and property-related queries. Work closely with teams such as Facility Management , Sales , Legal , and Finance to resolve issues and optimize service delivery. 4. Data Management & System Integration Oversee the maintenance of accurate customer data in CRM and ERP systems (e.g., Salesforce, SAP), ensuring real-time updates and seamless interactions. Leverage data insights and feedback to drive process improvements and identify areas for customer experience enhancement. 5. Strategic Leadership & Innovation Develop and implement region-specific strategies that consistently exceed customer expectations and foster loyalty. Lead the customer-centric culture transformation in the organization, ensuring a customer-first approach across all teams and departments. Continuously analyze and leverage customer feedback, market trends, and best practices to innovate customer service offerings and strategies. Key Deliverables / KRAs Improved customer satisfaction and retention metrics across the region. Swift and effective resolution of customer complaints and escalations. Seamless cross-departmental collaboration leading to a more cohesive customer service approach. Accurate and timely documentation, financial resolution, and data management supporting customer engagement. Implementation of innovative customer service strategies that promote loyalty and advocacy. Preferred candidate profile 10+ years in a senior customer-facing role, ideally within Real Estate, Hospitality, or other customer-intensive industries. Proven track record in handling customer experience strategy, issue resolution, and team leadership at a regional level.

As a Project Manager in our team, you will be responsible for efficiently running multiple complex projects simultaneously in a fast-paced environment within the mobile internet economy. Your role involves coordinating with various stakeholders, including Business, Banks, and Partners, to ensure smooth project execution and timely delivery. Effective communication and expectation management will be key aspects of your responsibilities. You will be tasked with overseeing all project activities and ensuring meticulous documentation to uphold the standard of our deliverables. Monitoring project costs, developing account strategies to achieve revenue targets, and addressing customer concerns promptly are among your daily tasks. Additionally, negotiating new business contracts, providing consultations on products and services, and driving sales with existing and prospective clients will be part of your routine. To excel in this role, you must have hands-on experience collaborating with cross-functional teams, particularly in Product, Engineering, Operations, Sales, and Finance. Proficiency in client relationship management, successful project delivery to banking institutions, business acumen, customer-centric approach, and strong communication skills are essential. A solid grasp of Project and Program Management principles is also required. Joining our team offers a positive and action-oriented work environment where change is constant, and adaptability is valued. You will be part of an inclusive culture that values diverse perspectives in decision-making processes. Moreover, you will have the opportunity to explore cutting-edge concepts and innovations in a startup setting with a global reach. Access to over 5000 training courses from renowned learning partners like Harvard, Coursera, and Udacity will support your continuous growth and development. Our dedication to fostering a diverse and inclusive workforce underscores our commitment to creating a supportive and equitable workplace for all employees.,

You will be responsible for managing hardware and software inventory as an IT Asset Management Executive at Unistanz Software Private Limited. Your primary tasks will include operational and strategic management of assets, planning and monitoring hardware and software lifecycles, tracking deliveries and installations, developing asset control processes and procedures, and ensuring compliance with audit requirements. Your role will involve continuous improvement in asset management policies and processes, ensuring asset availability for employee onboarding and offboarding, monitoring asset usage, conducting research on industry best practices, and incorporating them into organizational processes. Additionally, you will be required to have a Bachelor's degree or equivalent qualification, with 4-5 years of overall experience and at least 2 years of relevant experience in IT asset management. Knowledge and experience in IT software and hardware, IMACD, CMDB, ITSM, ITAM tools, vendor management, governance, problem-solving skills, customer-centric approach, and familiarity with ITIL framework for service delivery and support will be essential for this role. Experience in supporting branch IT asset audits will be an added advantage. If you are able to join immediately or within 10 days, your application will be preferred for this position based in Lower Parel/Chinchpokli. For more details, visit www.unistanz.com.,

As a member of the Chai Point team at Mountain Trail Foods Pvt Ltd., you will have the opportunity to engage in continuous learning, take on significant responsibilities, and enjoy the process. We are currently seeking professionals who can effectively manage cross-functional projects and drive project goals and objectives with determination. In this role, you will collaborate closely with the CXO management group, emphasizing the importance of strong and objective communication skills. Proficiency in Excel at a skill level of 9.0 or above out of 10 is crucial for success in this position, as it involves meeting the demands and expectations of CXOs and providing a rich learning experience. Your core responsibilities will include overseeing New Store Openings, managing Key Large Account Relationships, and allocating capital for Store Refurbishment and Repairs. On a day-to-day basis, you will be expected to display urgency, cross-functional coordination, and leadership to ensure the successful and timely execution of project proposals. Taking full accountability for delivering high-quality project outcomes and engaging with key stakeholder groups to address improvement needs will be key aspects of your role. To excel in this position, you must have demonstrated experience in managing various projects, preferably in program or project management, for 3-4 years. An educational background in MBA, CA, or Engineering is preferred, with a strong emphasis on analytical reasoning capability. Effective communication, stakeholder management, attention to detail, and a collaborative mindset are essential qualities for success in this role. We are looking for proactive, dynamic candidates who are self-starters, individual contributors, and team players. Candidates with consulting experience, particularly in strategy consulting and business consulting, will be given preference. Collaboration, analytical acumen, and a positive attitude are highly valued traits in our team members. Chai Point, the world's largest Chai-led beverage platform, is a brand that has revolutionized the industry since its inception in 2011. Through various touchpoints such as retail stores, cloud kitchens, corporate offices, and more, we connect with millions of customers daily. Our innovative myChai Brewing Bots system ensures consistent quality and global scalability. With a focus on sustainability, single-origin tea, and coffee beans, we serve over 700,000 cups daily. As a company, we are committed to social responsibility and environmental sustainability. By prioritizing plastic-free, recyclable consumables and promoting green practices, we aim to minimize our impact on the environment. If you are passionate, innovative, detail-oriented, and team-oriented, and resonate with our brand values and culture, we believe you are an ideal match for our team at Chai Point.,

As a Technical Solution Engineer with 1 year of experience, you will be expected to possess the following skillsets: - Excellent Communication Skill with US Accent. - Experience in Product based Technical Support / Networking Support / Application Support. - Experience in a customer facing role handling technical capacity. - Basic Knowledge on Windows, Linux. - Customer Centric. - Any Cloud Certifications Azure/AWS/GCE. This role is based in Chennai.,

As an experienced Technology Marketer at LTIMindtree, you will be responsible for owning and driving Practice/Portfolio/Service Line marketing. You will play a crucial role in enabling the global markets team by providing appropriate communications, messaging, artifacts, and marketing plans. This high-energy role requires a deep understanding and experience in technology services. Your primary focus will be on the SAP and Cloud Infra Service Line/Portfolio. You should possess excellent written and oral communication skills, stakeholder management skills, and the ability to develop multi-channel integrated marketing programs. Experience in creating various types of content such as eBooks, whitepapers, blogs, video scripts, webpage content, and presentation content is essential. You will be tasked with developing go-to-market strategies, marketing plans, and communication strategies for the Service Line/Practice/Portfolio. Working closely with leadership, you will drive consensus to develop comprehensive marketing plans. A passion for marketing technology, modern marketing tactics, and a proactive attitude are key attributes for success in this role. In addition, you will be responsible for building a strong global brand at various levels, including corporate, Service Line, capability, and geographic levels. This involves brand building, market positioning, content and campaign development, demand generation, lead nurture, and sales enablement for the Service Line. Your ability to design and execute programs that align with the strategic goals of the Service Line will be critical. Collaboration with multi-cultural and cross-functional global teams will be essential to ensure the success of marketing initiatives. If you are a self-starter with a passion for marketing, enthusiasm for technology, and a customer-centric approach, we encourage you to apply for this exciting opportunity at LTIMindtree.,

You are seeking experienced and customer-centric Wealth Managers to join the Pioneer Chandigarh branch.,

Role: Hospital Desk Executive Hospital Desk Executive will be the Single point of contact at the Hospital for the Medi Assist Raksha Prime Service. Roles and Responsibilities Close Coordination with the Hospitals and the Medi Assist Internal Stake Holders for patients best discharge experience. Collaborate with the operations team to ensure timely and accurate data processing. Ensure maximum discharges are happening through the Raksha Prime Services. Use relevant tools and MIS tools to organize data for reporting purposes. Qualification : Bachelor's/Masters Degree in the field of Pharmaceutical/Hospital Management/Medical Sciences/Insurance (but not Mandatory) Experience: 2-3 Years Experience Hospital/Medical/Health Insurance service. Candidates with experience in Hospital IP/OPD/Floor Management. Skill(s) required: Communication Skills (Written and Oral). Customer Centricity, Empathy. Basic Understanding of the Health Industry. MS Excel/Google Sheets. Mobile to go around multiple hospitals basis the business requirements.

Responsibilities: 1. Resolve L2/L3 related Issues (Client/Vendor/Nexge Platform/Ameyo Platform) 2. Assess and analyze Call Flows, network quality issues, security, SIP, SCCP, H.323 and MCGP protocols. 3. Support for Hosted PBX and Hosted PRI and Hosted contact center solutions 4. Voice Traffic monitoring (ASR/ACD/PDD) 5. Customer Service Provisioning and post delivery support 6. Working in Shifts Skills Required: - Hands-on experience on Nexge Class-5 switch/ Asterisk/ IP-PBX/ ATA/ Media Gateway/ Soft Phone & Cloud Telephony Platform - Knowledge of Voice Gateways-PBX, ATA & TDM Technology. - Understanding of Hosted PBX and Hosted PRI and Hosted contact Center solutions - Working knowledge of LAN Switching (VLANs, Inter V-LAN routing) and tools like (Telnet, SSH, NTP, DHCP & Syslog)

Applicants can call to Ms.Afreen Manzoor+91 - 9320613279 (11am-5pm) Only Job Description: As a Customer Service Associate , you will be a crucial link between the customers and the e-commerce platform, ensuring their queries and concerns are addressed promptly and professionally. Key Responsibilities: Manage customer inquiries and interactions through chats, delivering an exceptional customer experience. Assist customers with product information, order placement, order tracking, returns, and any other inquiries they may have related to products. Address customer concerns, complaints, and issues effectively, striving to resolve them to the customer's satisfaction. Stay well-informed about the products available on the e-commerce platform, keeping up with product updates, promotions, and discounts. Collaborate with the team to provide solutions for complex customer issues and escalate matters when necessary. Maintain accurate and detailed records of customer interactions in the company's CRM system. Adhere to company policies and guidelines to ensure consistency and quality in customer service. Qualifications and Skills : Fresher Graduates are welcome to apply. Under-Graduates with 6 Month Exp are welcome to apply. Versant V-4 Required. Good communication skills in English (both written and verbal). Good problem-solving and interpersonal skills. Willingness to work in a customer-centric and fast-paced environment. Basic computer and internet proficiency. Benefits: Competitive annual CTC of up to 1.98 LPA. 6 Days Working with rotational off. One-side Cab Facility . Comprehensive training and ongoing support. Growth opportunities within a leading tech organization. Employee-friendly work environment. Health and wellness benefits.

Key Objective of the Job: To be responsible for lead generation management, maintain customer relationship, to manage external relations with the various dealers and Tata Motors Stakeholders in order to establish TMF as a preferred financing partner thus generating volume sales and meeting targets for the assigned product. Key Deliverables: Lead Management Managing and supporting the TSMs in generating leads, dealing with channel partners whenever required Fosters team spirit and contributes to a collaborative approach across the department/division Provides procedural or process suggestions for achieving team goals or performing team function and provides resources or help to achieve the common goal Customer relationship management Develop and maintain relationship with key existing and potential customers Takes iniative in creating in innovative customer value Dealer relationship management Maintain relationship with key local dealerships, TML dealers and local territory managers of TML Manage a team of TSMs including target setting, dealer allocation, and performance management Team Management Ensure all TSMs and dealer sales team are aware of policies related to TMF product offerings Education Qualification: Minimum should have completed Graduation Specialized job competencies: Strategic Orientation Entrepreneurial Agility Execution Excellence Customer Centricity Fostering Synergy People Leadership Communication Skill Negotiation Skill Market/ Industry Knowledge Analytical Skill Product Knowledge Hiring Parameters: Result Oriented Excellent communications & presentation skills Ability to drive team. Implementing innovative product launch/sales strategies that are tailor- made to the TMF ecosystem needs. Establishing a customer centric relationship. Location- Mumbai,Delhi,Pune,Bangalore,Hyderabad,Chennai

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job Overview TE Connectivity Ltd. is a $16.3 billion global technology and manufacturing leader creating a safer, sustainable, productive, and connected future. For more than 75 years, our connectivity and sensor solutions, proven in the harshest environments, have enabled advancements in transportation, industrial applications, medical technology, energy, data communications, and the home. With 89,000 employees, including more than 8,000 engineers, working alongside customers in approximately 140 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn, Facebook, WeChat and Twitter. Role Objective Supporting all transactional tasks of the TE Order-to-Cash Process playing a key role in the whole business success. The team will support in the background the whole Customer Service Organization, intercompany business. Responsibilities To deliver extraordinary customer experience: As a customer facing function we always need to ensure that each and every customer turns into a promoter of TE. We need to fulfill the demanding nature of our customers and exceed their expectations by delivering extra ordinary customer experience on every inquiry. Creating a network with support functions and acting in accordance with TE Values to meet our objective of ECE.Delivering swift results to exceed expectations. Order Management - Entry of paper/fax customer purchase orders into TE SAP order management system.Completely and accurately enter all relevant purchase order data elements including part numbers, shipping and billing information, and any special instructions. Orders are to be created per documented work instructions. Utilize TE Knowledge Base to resolve technical/procedural issues while doing the daily task. Quotations Receive inbound quotation requests from customer and sales. Generate standard quotes using TE SAP System. Send quotes via email to customers and sales. Skills Education: Any Graduate (10+2+3) Customer centric 1-3 years of relevant experience in Order Management. Flexible with Shifts and Hybrid model Communicate with end customers via various channels such as telephone, email and chat (inbound inquiries) to resolve technical questions and propose options and solutions SAP, SFDC added advantage Detail oriented Strong organization and time management skills Ability to learn quickly and provide complete floor support Competencies

eSentire is dedicated to proactively identifying, investigating, and preventing cybersecurity threats before they evolve into business-disrupting incidents. With a foundation built on the principles of innovation and entrepreneurship, our organizational culture thrives on transparency, collaboration, and ongoing advancement. As a recognized leader in Managed Detection and Response, we safeguard the critical data and applications of over 2000 organizations across 80+ countries and 35 industries from both known and unknown cyber threats. As part of the People Team, we are in search of an accomplished HR Business Partner who embodies excellence, customer focus, and thrives in a rapidly growing and dynamic environment. We are looking for a strategic problem-solver with a strong emphasis on building relationships and inclusivity to drive results. You possess a diverse toolkit and experiences but acknowledge the unique challenges each organization presents. Balancing a results-oriented mindset with empathy, you prioritize active listening and comprehension. Operating with integrity and objectivity, you collaborate effectively with the business by first understanding its operations and enhancing your organizational acumen. Recognizing the importance of every individual, from senior leaders to new hires, you foster a culture that values both people and performance, maintaining strong business partner relations with credibility and trust. Reporting to the Chief People Officer, you will collaborate with a team of skilled HR professionals to support the organization during its high-velocity scale-up phase. Your responsibilities will involve engaging with senior leaders, managers, team leaders, and individual contributors across various teams within the business. From technical cybersecurity experts to dispersed engineering teams across EMEA and North America, you will provide adaptable HR support, wearing multiple hats and embracing the diversity of challenges each day brings. Key Responsibilities: - Prioritize supporting client groups in a responsive, customer-centric manner aligned with eSentire's objectives and the People organization's goals. - Manage customer relationships and expectations by demonstrating HR expertise in a calm and supportive manner. - Serve as the main point of contact, representing people programs such as performance acceleration, goal setting, compensation, and employee engagement. - Make data-driven decisions aligned with business objectives in partnership with leaders, finance, and the People team. - Offer strategic guidance and coaching to enhance HR capabilities within the leadership teams you support. - Handle Employee Relations matters discreetly, professionally, and with utmost confidentiality. - Apply HR best practices, legislative knowledge, and industry trends to provide professional guidance. - Support talent acquisition activities collaboratively to attract top talent in a competitive market. - Contribute to cross-functional projects such as audit/compliance activities, talent management, health & safety, and culture initiatives. Qualifications: - Minimum of 8 years of progressive HR experience, ideally in high-tech industries. - Post-secondary education in HR or Business is preferred, or equivalent combination of education and experience. - Experience with HRIS systems such as Ceridian Dayforce. - Strong knowledge of various HR functional areas including employee relations, compensation, performance management, and industry best practices. - Experience supporting teams across multiple countries, particularly India/APAC regions. - Proven ability to deliver in fast-paced environments, with excellent interpersonal and influencing skills. - Strong communication skills, attention to detail, analytical mindset, and problem-solving abilities. - Comfortable setting and achieving ambitious metrics, with the ability to articulate eSentire's value proposition effectively. - Patient, positive, and adaptable to a growing and changing scale-up environment. - Occasional travel may be required. eSentire fosters a culture of collaboration and innovation, where diverse perspectives are valued. We operate with mutual respect and inclusivity, believing that a variety of backgrounds and experiences make us stronger. We encourage all enthusiastic candidates to apply, even if they do not meet every qualification, as diversity is key to our success. We believe in recognizing performance by offering comprehensive benefits tailored to support your well-being. Our total rewards package includes health benefits, a flexible vacation plan, and participation in our equity program to share in the growth of the organization. If you require any accommodations during the recruitment process, please contact our HR team at aoda@esentire.com, and we will address your needs promptly. We value your unique talents and perspectives and look forward to collaborating to create a more inclusive future. At eSentire, we are committed to protecting our customers 24/7/365, extending the same dedication to job seekers. Throughout the application and interview process, all communication will be conducted from our corporate "@esentire.com" email addresses to ensure a welcoming, respectful, and thorough experience for candidates. #LI-VM1 #LI-Hybrid,

Key Objective of the Job: To be responsible for lead generation management, maintain customer relationship, to manage external relations with the various dealers and Tata Motors Stakeholders in order to establish TMF as a preferred financing partner thus generating volume sales and meeting targets for the assigned product. Key Deliverables: Lead Management Managing and supporting the TSMs in generating leads, dealing with channel partners whenever required Fosters team spirit and contributes to a collaborative approach across the department/division Provides procedural or process suggestions for achieving team goals or performing team function and provides resources or help to achieve the common goal Customer relationship management Develop and maintain relationship with key existing and potential customers Takes iniative in creating in innovative customer value Dealer relationship management Maintain relationship with key local dealerships, TML dealers and local territory managers of TML Manage a team of TSMs including target setting, dealer allocation, and performance management Team Management Ensure all TSMs and dealer sales team are aware of policies related to TMF product offerings Education Qualification: Minimum should have completed Graduation Specialized job competencies: Strategic Orientation Entrepreneurial Agility Execution Excellence Customer Centricity Fostering Synergy People Leadership Communication Skill Negotiation Skill Market/ Industry Knowledge Analytical Skill Product Knowledge Hiring Parameters: Result Oriented Excellent communications & presentation skills Ability to drive team. Implementing innovative product launch/sales strategies that are tailor- made to the TMF ecosystem needs. Establishing a customer centric relationship. Location - mumbai,delhi,pune,bangalore,hyderabad,chennai

"Hiring: Voice Process Customer Support (BPO)" Require Min. 1 Year experience into Customer support Should have fluency in English and Hindi Location: Bangalore (Work from Office) CTC: Up to 3.2 LPA Shift: Day 2 way cab facility Working Days: 6 days working | 1 day rotational off Notice Period: Immediate Joiners Only Qualification: Any Graduates About the Role We are hiring Customer Support Executives (Voice Process) for a leading BPO. This role involves handling customer queries through calls, ensuring excellent customer satisfaction. CONTACT: Archana- 9332827358

As a Support Technician at our organization, you will be responsible for troubleshooting basic WMS/OMS issues, diagnosing hardware and connectivity problems, and providing user training and documentation. You will work closely with Level2 support teams and product teams to identify recurring issues and suggest improvements to the WMS. Your key responsibilities will include investigating and resolving user setup, workflow, and configuration issues, creating and resolving support tickets, and guiding users through product features and functionalities to maximize software efficiency. You will need to have strong oral and written communication skills in English, with Hindi communication skills being an added advantage. Analytical and problem-solving skills are essential, along with being a good listener and customer-centric. Proficiency in MS Word and Excel is required, and a quick self-learning ability and adaptive thought process towards business processes will be beneficial. A passion for adapting modern technology and enhancing product usability based on user feedback is also desired. This is a full-time position based in Visakhapatnam, and the job may require working on a roaster-based shift system. The ideal candidate for this role would have 0-2 years of experience in a similar support role and a willingness to collaborate with different teams to ensure efficient issue resolution and product enhancement. If you are looking to grow in a dynamic environment and contribute to the success of our WMS software, we encourage you to apply for Job ID 1015.,

*Min 0 - 6 months of experience in any customer support voice is added advantage ***Multilingual -- Malayalam + Hindi (2 are Mandate) *PC or laptop with 50 MBPS(Speed) internet connectivity are mandate *Immediate joiners only Required Candidate profile *Permanent WORK FROM HOME *Computer or laptop with internet connectivity are mandatory *Immediate joiners only Perks and benefits * PF & ESI

The position of Executive in the Operations Department at Dehradun - APC involves various key responsibilities. You will be responsible for processing new business queries, managing discrepancies and FOPs, handling field ops queries and complaints, processing cheques, cash, and credit cards, managing petty cash, vendors, and statutory requirements. You will also be involved in managing agency contracts, ensuring adherence to regulatory requirements, processing customer requests, and focusing on sales, service, recruitment, persistency, customer retention, and revenue. To be successful in this role, you will need to achieve certain measurable outcomes. These include maintaining an Applied to Paid ratio of over 94%, reducing discrepancy rates to less than 3%, resolving actionable tasks with TAT, achieving high customer and distribution satisfaction scores, ensuring 100% Day 1 performance, creating PCV with timely replenishment, processing bills efficiently, and following guidelines diligently. Additionally, you will need to manage document processing within 2 days, handle agent queries and reimbursements accurately, maintain POS accuracy, and meet targets for collection, surrender/retention, and ECS retention. Ideal candidates for this position should have 2-3 years of experience, with at least 2 years in customer service, operations, or finance. Eligibility criteria include performance ratings of G2M2 after 12 months in the current role or G3M3 after 18 months. For lateral movement, a minimum of 12 months in the current role and a G3M3 rating are required. Key skills and knowledge required for this role include the ability to work in a fast-paced environment, strong interpersonal skills, good coordination abilities, proficiency in Excel for data management, accounting knowledge, and a customer-centric approach. If you meet the qualifications and possess the necessary skills, this Executive position in the Operations Department offers a challenging yet rewarding opportunity to contribute to the success of the organization.,