351 Customer Centric Jobs - Page 2

Responsible for driving the overall FAI P&L, develop and execute pan India sales and ensure sustained revenue growth with adequate margins all in alignment with ADM s growth plan. Identify growth opportunities across all species segment - Poultry, Dairy, Aqua and Swine and build and grow the overall FAI portfolio To optimize sales forecasting, margins and cost structures for competitiveness in the market and ensure long term sustainable growth and profitability. Business Excellence: To drive both direct and local business opportunities in India. Develop and execute the GTM strategy and drive the FAI business growth across all species and customer segment with a clear defined roadmap of growt...

Function SummaryRelationship Manager - Affluent Banking will play a pivotal role in driving sales through Axis Bank's Affluent Banking Team. The candidate will work closely with Axis Affluent RMs, Customer Servicing teams, and other stakeholders to ensure timely delivery of high-value services and business targets.Job Summary The Job holder is a key member of affluent team and responsible for managing the Sales though the Axis Bank Affluent Team And will work closely with the RM of Axis Affluent team, Customer Servicing and to ensure the timely delivery of high value, compliant high quality services, ensure delivery of business and training of Axis Affluent Team. Key Responsibilities•Relatio...

1. Oversee and optimize the GTM platform tools stack, including Salesforce (Sales & Marketing Cloud), Seismic, Eloqua, Gainsight, and related systems 2. Collaborate cross-functionally with Sales, Marketing, Customer Success, and other business units to understand requirements and deliver solutions 3. Conduct regular platform audits, identify gaps, and implement process improvements to enhance operational efficiency 4. Provide hands-on leadership, coaching, and mentorship to a team of GTM system administrators and analysts 5. Define and enforce best practices for system governance, data compliance, and security 6. Drive automation and standardization initiatives to improve business processes ...

You will be responsible for driving the team and should have knowledge in Training & Development, be Customer Centric, possess Good product knowledge, and have Excellent Communication & Selling skills. With 5-8 years of relevant job experience, you will play a key role in the company. **Key Responsibilities:** - Drive the team - Possess Training & Development Knowledge - Be Customer Centric - Have Good product knowledge - Demonstrate Excellent Communication & Selling skills **Qualifications Required:** - Minimum ITI or Diploma in Automobile - Graduate degree Please note that there is no additional information provided about the company in the job description.,

As a part of the HR team at JLL, your role will involve resolving Tier 1 queries and transactions related to core HR processes efficiently. You will be responsible for maintaining data on Location Creation, Data Correction, transaction rescinds, and System Security requests in Workday. Your expertise in HR processes and standard operating procedures will be crucial in resolving complex queries effectively. Additionally, you will work closely with global employee/HR users from APAC, EMEA & AMR regions. Your key responsibilities will include managing Global compensation audits and reports, communicating processes and policies to employees, and handling semi-functional issues in Workday and Cas...

We at Secure Meters are seeking a customer service oriented & technically skilled professional having 8-10 years of rich exposure into leading the team for technical service excellence specifically for international customers. Job Roles: Resolving customer complaints proactively within TAT Service delivery via software & applications Guidance & appropriate trainings to the team Timely submission of reports e.g. SLA, Ad-hoc & performance etc. Collaborate with stakeholders Data related compliance management (PIMS) etc. Required Qualification: B.Tech./B.E./MCA Required Skills: Communication, Negotiation, Leadership, Team Management, Customer Centric, MS Office & IT Engineering

How will you make an impact in this role Visualize & simplify end to end card member experience. Enable & drive process improvement based on voice of customer feedback. Strive to Customer First Resolution (CFR) and reduce bad demand. Generate revenue by driving value generation. Comprehend & Respond to all Customer Queries (Through Chat or Phone, as required) with Immediate Resolution (Real Time) to ensure Customer Satisfaction. Deliver to all the key metrics as per organizational goals. Adhere to Quality and Compliance Guidelines. Adaptable & Customer Centric Approach to situations to deliver superior service personalization & Empathy in Communication. Able to address 2-3 conversations simu...

Role and Responsibilities: Lead the IT Client Support group with a focus on communication, co-ordination, collaboration & co-operation. Ensure accuracy, compliance in planning and execution of Patra and Client policies. Lead weekly and monthly team calls to ensure proper prioritization is given to ticket urgency and severity. Develop and maintain Client Support Standard Operating Procedures (SOP), revising them as needed to enhance efficiency and accuracy. Generate various reports on Team performance across all services and geographies. Collaborate with functional leaders, IT Leaders, legal, finance and HR Business Partners (HRBPs) to solve challenges that cross between departments. Provide ...

Trainer and Quality Analyst plays a dual role in developing employee skills and ensuring t service quality. This position focuses on conducting effective training sessions, monitoring performance, and driving continuous improvement within the team.

Role Purpose: To champion Haldirams commitment to Atithi Devo Bhava by designing, driving, and delivering exceptional guest experiences across all touchpoints. The role will own feedback systems, service recovery mechanisms, and delight programs to ensure every guest interaction reflects care, consistency, and cultural pride. Through insights and continuous improvement, this role will connect people, process, and emotion making every Haldirams experience memorable. Key Responsibilities: 1. Guest Feedback & Insights Manage end-to-end Guest Feedback Systems including surveys, complaint portals, and social media listening. Build a structured framework for capturing, analysing, and acting on gue...

As a Quality Analyst , you will complete audits or evaluations. This may include quality audits, RCA scrubbing for CSAT/NPS, Resolution Rate, AHT, Cycle Time, Policy Adherence, Ticket Closures, etc. You will ensure that your defined monthly or weekly evaluation targets are met. Roles and responsibilities: Audit calls/interactions/transactions for aligned Teammates Coach Teammates for performance improvement (campaign specific) Report performance for an aligned span on a daily/weekly/monthly basis Provide inputs and basis audits for briefings and training which need identification Partner with Team Leaders (TLs) in leading team meetings for metrics improvement Participate in strategic project...

As a Quality Analyst , you will complete audits or evaluations. This may include quality audits, RCA scrubbing for CSAT/NPS, Resolution Rate, AHT, Cycle Time, Policy Adherence, Ticket Closures, etc. You will ensure that your defined monthly or weekly evaluation targets are met. Roles and responsibilities: Audit calls/interactions/transactions for aligned Teammates Coach Teammates for performance improvement (campaign specific) Report performance for an aligned span on a daily/weekly/monthly basis Provide inputs and basis audits for briefings and training which need identification Partner with Team Leaders (TLs) in leading team meetings for metrics improvement Participate in strategic project...

As a Quality Analyst , you will complete audits or evaluations. This may include quality audits, RCA scrubbing for CSAT/NPS, Resolution Rate, AHT, Cycle Time, Policy Adherence, Ticket Closures, etc. You will ensure that your defined monthly or weekly evaluation targets are met. Roles and responsibilities: Audit calls/interactions/transactions for aligned Teammates Coach Teammates for performance improvement (campaign specific) Report performance for an aligned span on a daily/weekly/monthly basis Provide inputs and basis audits for briefings and training which need identification Partner with Team Leaders (TLs) in leading team meetings for metrics improvement Participate in strategic project...

Title Senior Associate - GPS DELIVERY PLATFORM TRANSFORMATION Department Global Platform Solutions (GPS) Delivery Location Gurgaon Reports To Senior Manager (Level 6) GPS Delivery Level Level 2 About your team With a global presence across more than 25 locations around the world, Fidelity International provides investment services and retirement expertise to everyone from central banks and financial institutions to wealth managers and private individuals. The goal of the Global Platform Solutions team is to build a profitable $500bn business by becoming the partner of choice for all an individuals and familys financial needs. About your role The GPS Delivery Operational Architecure team is r...

Function SummaryRelationship Manager - Affluent Banking will play a pivotal role in driving sales through Axis Bank's Affluent Banking Team. The candidate will work closely with Axis Affluent RMs, Customer Servicing teams, and other stakeholders to ensure timely delivery of high-value services and business targets.Job Summary The Job holder is a key member of affluent team and responsible for managing the Sales though the Axis Bank Affluent Team And will work closely with the RM of Axis Affluent team, Customer Servicing and to ensure the timely delivery of high value, compliant high quality services, ensure delivery of business and training of Axis Affluent Team. Key Responsibilities•Relatio...

Description: Minimum 7 years of relevant experience in the software industry Have solid understanding of Agile Methodology and terminologies Detailed oriented with strong analytical and problem-solving skills Good written and verbal communication skills Java 8; Spring:Core MVC Security Data Boot Microservices architecture understanding; Persistence frameworks:Hibernate JPA; RDBS; Messaging:ActiveMQ / JMS; Unit testing with JUnit and Mockito; CI/CD; Miscellaneous:Maven Git. Passionate about all things web and microservices. Open to change Regularly sharing their learnings fostering a collaborative atmosphere Able to step back and see the bigger picture. Customer centric constantly putting the...

Job Responsibilities: * Build strong customer relationships * Conduct site visits * Close real estate deals with residential property * Execute strategic sales plans Travel allowance Annual bonus Sales incentives Referral bonus Mobile bill reimbursements Provident fund

As a SAP CS Senior Consultant at Schneider Electric, your role involves translating business requirements, processes, and designs into well-documented system designs aligned with the global business process template. You will be responsible for various tasks such as business coordination, requirement gathering, fit/gap analysis, design, functional specs preparation, testing, and support. Additionally, your responsibilities will include executing unit, integration, and user acceptance testing. You will also work on application support, SLA management, CHR delivery processes, SAP project implementation activities, and ensuring proper ticket resolution according to defined processes. Your key r...

Responsibilities: 1. Branch service revenue & profitability. 2. Customer satisfaction and concern management. 3. Productivity - Bay productivity & Manpower productivity. 4. Process Implementation as per OEM Norms. 5. Customer engagement events. Health insurance Provident fund

Education - Post Graduate 10+ years in sales roles with consumer durables / FMEG companies Competencies Value driven Decision Making; Efficient collaborating; Customer Centricity; On-ground Problem solving; Developing People with Empathy; Driving Results; Collaborating Skills: Strong interpersonal skills and ability to manage large cross functional teams Excellent sales and negotiation skills, and high commercial and business awareness Ability to build strong relations with key channel partners, influencers High market visits regular interaction with all stakeholders across segments Natural leader: Positive, driven, has ability to influence, sets good examples, ambitious and flexible Resilie...

We are seeking a talented individual to join our India Sales team at Mercer Assessment Team. This role will be based in Pune. This is a hybrid role that has a requirement of working at least three days a week in the office. Assistant Manager Key Accounts Sales About the Role: An ideal candidate will be responsible for achievement of Sales & Revenue targets for assigned territory through research, Account Mapping and Lead generation to support revenue targets. The role will include acquiring new clients for the business in Key Accounts. Location : Pune Experience : 5-8 years Minimum Qualifications : MBA Responsibilities: Responsible for achieving sales & revenue targets for assigned territory...

Skills Required:- Proven experience in customer relationships, client handling, problem solving and coordination, preferably in the logistics, shipping, or freight forwarding industry. Preference will be given to candidates with experience in import-export documentation, and awareness of Incoterms, and international logistics procedures and industry regulations Preference will be given to candidates with experience in cross selling Excellent verbal and written communication skills especially in English Excellent interpersonal skills. Strong problem-solving abilities and the ability to work well under pressure. Familiar with Microsoft office, Google drive and Google- sheets. Ability to multit...

We are seeking a customer centric individual to join our team as a Customer Service Associate. The role involves outbound and inbound telecalls to clients for B2B collections. Coordination with various internal teams, Help in resolving cilent queries. Types of Processes - Collections / Lead Generation Collection of documents and other information as required by stakeholders. Helping Stakeholders by generating leads, fixing meetings with prospects and collection of fees. Candidate needs to have excellent communication skills, a strong work ethic and a customer-centric approach. Experience - Minimum 1 year. Need to have prior BPO/ Telecaling experience.

Role & responsibilities This is a high-ownership individual contributor role that sits at the intersection of marketing, analytics and business strategy. The person will be responsible for defining what customer satisfaction means for SuFin, setting up measurement frameworks from scratch and ensuring the voice of the customer is heard and acted upon across teams. Key Responsibilities Voice of Customer & Insights Set up and own the Voice of Customer (VoC) framework qualitative and quantitative. Conduct direct customer conversations across segments (buyers, sellers, financiers) to identify friction points and opportunities. Analyze feedback, complaints and data trends to create actionable insi...

As a Fit & Quality Partner at the company, your primary responsibility is to ensure that fits and quality standards are maintained in alignment with the BIG W fit standards. Collaboration with Design, Category, Quality, and Compliance teams is essential to deliver product safety, quality, and compliance on the technical design elements, ultimately ensuring great fit and quality garments throughout the supply chain. Key Responsibilities: - Partner with Fit & Quality Partner Aus, Designers, Sourcing Team, and suppliers/factories to ensure the safety, compliance, and quality of own brand products for customers. - Utilize garment construction experience, including pattern making and grading, to ...