304 Customer Centric Jobs - Page 2

Education - Post Graduate 10+ years in sales roles with consumer durables / FMEG companies Competencies Value driven Decision Making; Efficient collaborating; Customer Centricity; On-ground Problem solving; Developing People with Empathy; Driving Results; Collaborating Skills: Strong interpersonal skills and ability to manage large cross functional teams Excellent sales and negotiation skills, and high commercial and business awareness Ability to build strong relations with key channel partners, influencers High market visits regular interaction with all stakeholders across segments Natural leader: Positive, driven, has ability to influence, sets good examples, ambitious and flexible Resilie...

Managing the onboarding, quality and supervision for field investigators Co-ordinate with the field investigators/vendors for on ground investigations, leads and claims verification process Prudent claim Assessment and management of end to end claim settlement /repudiations including life and health claims Coordinate with Legal/Fraud Control Unit/Reinsurers /sales/customers for closure of claims within regulatory framework and timelines Direct and oversee the maintenance of complete and accurate claim management records. Managing the claim teams on day to day claims transactions, guidance on claims philosophy, regulatory and audit procedures Ensuring daily claim deliverables are met and clai...

*Min 0 - 6 months of experience in any customer support voice is added advantage ***Multilingual -- Malayalam + Hindi (2 are Mandate) *PC or laptop with 50 MBPS(Speed) internet connectivity are mandate *Immediate joiners only Required Candidate profile *Permanent WORK FROM HOME *Computer or laptop with internet connectivity are mandatory *Immediate joiners only Perks and benefits * PF & ESI

Responsibilities: * Deliver product demos & trainings * Manage customer queries via phone/email/ Direct Visit * Maintain product knowledge base * Build and maintain strong relationships with clients

Role Overview: As a Sr. Sales Representative at Avient, your primary responsibility will be to aggressively pursue sales of products to customers in a specific geography or market. You will be tasked with forecasting and achieving annual objectives for sales, margins, and volume growth. Your focus will be on securing business from both prospective and current accounts to meet sales objectives. Your success will be measured by your ability to sell at all levels of management, build strong relationships, and ensure that Avient remains the preferred choice for customers. Additionally, you must be able to function independently with minimal direction, drawing on your 3-5 years of prior experienc...

Urgent hiring for Customer service Call on 9740521948 and Share CV mohini.sharma@adecco.com Job Responsibilities: T he Inbound Contacts Representative to represent the company by addressing incoming telephone, digital, or written inquiries To perform varied activities and moderately complex administrative/operational/customer support assignments Perform computations Typically work on semi-routine assignments To address customer needs, which may include complex benefit questions, resolving issues, and educating members To record details of inquiries, comments or complaints, transactions, or interactions and take actions in accordance with them Escalate unresolved and pending customer grievanc...

*Min 0 - 6 months of experience in any customer support voice is added advantage ***Multilingual -- Kannada + English (2 are Mandate) *PC or laptop with 50 MBPS(Speed) internet connectivity are mandate *Immediate joiners only Required Candidate profile *Permanent WORK FROM HOME *Computer or laptop with internet connectivity are mandatory *Immediate joiners only Perks and benefits * Overtime Allowance, * PF & ESI * Incentives

As a Quality Analyst , you will complete audits or evaluations. This may include quality audits, RCA scrubbing for CSAT/NPS, Resolution Rate, AHT, Cycle Time, Policy Adherence, Ticket Closures, etc. You will ensure that your defined monthly or weekly evaluation targets are met. Roles and responsibilities: Audit calls/interactions/transactions for aligned Teammates Coach Teammates for performance improvement (campaign specific) Report performance for an aligned span on a daily/weekly/monthly basis Provide inputs and basis audits for briefings and training which need identification Partner with Team Leaders (TLs) in leading team meetings for metrics improvement Participate in strategic project...

As a Quality Analyst , you will complete audits or evaluations. This may include quality audits, RCA scrubbing for CSAT/NPS, Resolution Rate, AHT, Cycle Time, Policy Adherence, Ticket Closures, etc. You will ensure that your defined monthly or weekly evaluation targets are met. Roles and responsibilities: Audit calls/interactions/transactions for aligned Teammates Coach Teammates for performance improvement (campaign specific) Report performance for an aligned span on a daily/weekly/monthly basis Provide inputs and basis audits for briefings and training which need identification Partner with Team Leaders (TLs) in leading team meetings for metrics improvement Participate in strategic project...

Agent Recruitment Develop various sources of agent hiring & build a team of agent & agent pipe line. Conduct activity to enhance existing agent footfall to generate fresh referral for new agent hiring Implementation of MLI GOLD process and adhere to the business norms Follow agent 9 pointer hiring mechanism & other hiring norms Agent Development Ensure product knowledge by MLI ways of training Field demonstration (FOD s) Development of agent prospecting habits, calling habits and work habits. Work with agent on planning and reviewing of activities and goals. Identify the training needs of the agent and work with Trainers to improve the same Meet Business Targets Achievement of monthly, quart...

Role & responsibilities Be the Lead Designer for a set of HomeLane customers, from the first meeting to order booking to design finalization. Collaborate with the customer, understand their requirements, and give them the best design solution for their home, including but not limited to, quoting, detailed designing and getting production drawings ready for manufacturing. Focus on, prioritize and execute multiple design projects. Analyze sales reports, project TAT and customer satisfaction. Preferred candidate profile Minimum - 2 year Diploma in Interior Designing / Architecture from a reputed Institution. Must be customer-centric in providing solutions - proposed designs should be highly fun...

Function Casting Business Jewellery ISCM Band L2/L3 Job Details The role is responsible for Shift operations at casting process with expectation of delivering the production according to the priority and within required Lead-time to internal customer. External Interfaces & Internal Interfaces Supply chain Purchase In house NPD Downstream / Job work Job Requirements Education Diploma Metallurgy Relevant Experience Fresher / Minimum 2-3 years of experience in production Behavioural Skills Self-Motivated Communication skills (written and verbal) Agile & Customer Centric Knowledge Basic Knowledge on Theory of Constrains (TOC) Basic Knowledge on Process simplifications Microsoft Excel, Oracle MS ...

1. Oversee and optimize the GTM platform tools stack, including Salesforce (Sales & Marketing Cloud), Seismic, Eloqua, Gainsight, and related systems 2. Collaborate cross-functionally with Sales, Marketing, Customer Success, and other business units to understand requirements and deliver solutions 3. Conduct regular platform audits, identify gaps, and implement process improvements to enhance operational efficiency 4. Provide hands-on leadership, coaching, and mentorship to a team of GTM system administrators and analysts 5. Define and enforce best practices for system governance, data compliance, and security 6. Drive automation and standardization initiatives to improve business processes ...

What Youll Do As the India South Region Scale Sales Leader, you will lead the entire Mid-Market and SMB sales organization across India South Region. You will be responsible for driving innovation, growth, and execution across a highly strategic and a evolving customer segment. Youll work cross-functionally with sales, partner, marketing, operations, finance, and product teams, acting as the central orchestrator of Ciscos Scale go-to-market (GTM) strategy in the region. Key Responsibilities Lead and evolve the Scale sales team in alignment with Ciscos global transformation strategy for SMB and Mid-Market. Champion the use of AI sales intelligence, modern sales models, and next-gen GTM approa...

Education Mandatory: Graduates from any stream Desirable: Minimum 5-8 year of work experience in a Domestic Premium segment Voice/Chat Program from premium contact centers. Minimum 5 year of work experience in a Domestic Premium segment Voice/Chat Program, with minimum of 2 years as an Assistant Manager Prior experience in managing excellent customer centricity is desired Experience Minimum of 2 years as an Assistant Manager Needs to be high on responsibility and ownership Should have managed multiple processes and ensured delivery within timelines Demonstrated ability to understand staffing, process efficiencies, and goal achievement while managing contact center cost Extensive experience w...

Key Account Manager Responsibilities. Profile Summary KAM job will be to identify, plan, and manage proactive, consultative opportunities/pursuits and operations regularly in the identified Enterprise accounts. This will involve entering into a new Line of Business (LoB) and / or pursuing consultative, business of existing opportunities leading to an enhanced perception, increased profitable business and a trusted advisor for Siemens in the client organization. KAM primary focus is to be the single point interface for managing and growing the Account globally. The primary responsibilities include Client Relationship ManagementManaging relationships across the hierarchy in the client organiza...

Share updated resume at siddhi.pandey@adecco.com or whatsapp at 6366783349 Job Location - Mohali Exp: Min 1+years in International Voice Process EXCELLENT COMMUNICATION SKILLS NIGHT SHIFTS TWO WAY CABS Rotational Week OFFS Job Responsibilities: T he Inbound Contacts Representative to represent the company by addressing incoming telephone, digital, or written inquiries To perform varied activities and moderately complex administrative/operational/customer support assignments Perform computations Typically work on semi-routine assignments To address customer needs, which may include complex benefit questions, resolving issues, and educating members To record details of inquiries, comments or c...

Ingersoll Rand is committed to achieving workforce diversity reflective of our communities We are an equal opportunity employer All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances Job Title Area Sales ManagerGLI Location Territory: Pune About Us Ingersoll Rand Inc (NYSE:IR), driven ...

Ingersoll Rand is committed to achieving workforce diversity reflective of our communities We are an equal opportunity employer All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances Job Title Area Sales ManagerGLI Location Territory: Indore About Us Ingersoll Rand Inc (NYSE:IR), drive...

As an Associate General Manager - Sales, you will own the P&L of the micro territory within a larger geography and drive profitability. You will run and manage the daily Sales operations for your micro territory and monitor the daily / weekly sales conversion funnel and drive improvements to funnel shape and deliver monthly targets. Drive Sales through a highly skilled team of business managers to ensure the best possible TATs and CSAT is delivered to the customer. Work on projects to optimise cost, drive efficiency in the sales funnel. Drive productivity of the business managers. Own the hiring and training of talent to build a highly motivated and trained team. Build a team on strong funda...

As an Associate General Manager - Sales, you will own the P&L of the micro territory within a larger geography and drive profitability. You will run and manage the daily Sales operations for your micro territory and monitor the daily / weekly sales conversion funnel and drive improvements to funnel shape and deliver monthly targets. Drive Sales through a highly skilled team of business managers to ensure the best possible TATs and CSAT is delivered to the customer. Work on projects to optimise cost, drive efficiency in the sales funnel. Drive productivity of the business managers. Own the hiring and training of talent to build a highly motivated and trained team. Build a team on strong funda...

Responsibilities To deliver extraordinary customer experience: As a customer facing function we always need to ensure that each and every customer turns into a promoter of TE. We need to fulfill the demanding nature of our customers and exceed their expectations by delivering extra ordinary customer experience on every inquiry. Creating a network with support functions and acting in accordance with TE Values to meet our objective of ECE. Delivering swift results to exceed expectations. Order Management - Entry of paper/fax customer purchase orders into TE SAP order management system. Completely and accurately enter all relevant purchase order data elements including part numbers, shipping an...

Role & responsibilities Work across teams and influence priorities, decisions and get buy-in from stakeholders on initiatives and decisions Own and develop a program with cross-functional projects and difficult goals which impact an entire country Provide analysis and insights to senior leadership in order to influence and support tactical and strategic business decisions in an increasing diversity of areas Design metrics and business review documents guiding the operations team through execution Draft and present key documents to leadership, taking an idea from inception to implementation Design and improve processes and drive continuous improvement initiatives Preferred candidate profile B...

Job Description Job Code: Position Relationship Manager – Affluent Reporting To Department Axis Function Axis – Affluent Banking Location Band 5B We Stand for: CaringAn imperative value that emphasises on individuals who are extremely compassionate and demonstrate respect for people. It is about being proactive to offer guidance and help to fellow colleagues. Being open to new ideas and going an extra mile to implement them.CollaborationA value which is all about being boundary-less in approach by going beyond one’s direct responsibilities to achieve functional and organizational goals. It is about believing & creating opportunities for self and others to improve working relationships.Custom...

Job Role - To achieve sales targets by making effective sales presentations in a venue setting; to maintain high standards of service quality & generate and convert leads Engage with venue walk-in customers to generate leads Provide quality advisory to customers on their financial life needs & solutions Visit potential customers for new business Work on pre-fixed appointments Keep database current and accurate with target customer, current customer, and future customer End to end tracking & managing leads using systems & tools provided by the organization Ensure that business targets are met month on month Professional Strengths - Strong communication skills Stability At least 1-2 years work...