211 Customer Centric Jobs - Page 2

Urgent hiring for Customer service Job Responsibilities: T he Inbound Contacts Representative to represent the company by addressing incoming telephone, digital, or written inquiries To perform varied activities and moderately complex administrative/operational/customer support assignments Perform computations Typically work on semi-routine assignments To address customer needs, which may include complex benefit questions, resolving issues, and educating members To record details of inquiries, comments or complaints, transactions, or interactions and take actions in accordance with them Escalate unresolved and pending customer grievances Make decisions primarily related to interpretation of area/department policy and determining methods for completing assignments To work within defined parameters to identify work expectations and quality standards, with some latitude over prioritization/timing, and works under minimal direction Follow standard policies and practices that allow for some opportunity for interpretation, deviation and/or independent discretion Gentella Vijaya Durga M +91 9686640353 Email: Gentella.VijayaDurga@adecco.com

Role: Customer Support Executive (Voice Process) Job Location: Bangalore Work Mode: Work From Office (WFO) Shift: Day ShiftsWorking Days: 6 Days (1 Day Rotational Off) Requirements : Minimum 6 months' experience in Customer Service- Voice Graduate Freshers can apply Fluency in English is mandatory Excellent communication and interpersonal skills Immediate joiners preferred Compensation : CTC: 28,000 per month Incentives: Up to 50,000 per month Why Join Us? Attractive incentives and growth opportunities Positive and energetic work environment Opportunity to enhance your sales & customer handling skills CONTACT: Archana- 9332827358

About The Role "¢To handle day to day trade transactions, understanding client requirements, "¢Co-ordination with cpc for transaction processing and discrepancy resolution, "¢Dealing and co-ordinating with various business groups within the bank, "¢Ensuring error-free and timely execution of trade transactions. "¢Ensuring compliance and internal guidelines are being adhered to "¢Co-ordinating with clients /Corr Banks for getting the queries raised by Trade Finance / CMS "¢Operations resolved in a timely manner. "¢Issuance of Letter of credit. "¢Initial scrutiny of documents for Trade before sending the documents to CPC for further processing. "¢Attending to front-end requirements of corporate customers. "¢To co-ordinate with CPC / CMS / Clearing for all requirements of the customer and ensure that all deliverables are delivered / transactions processed as per the agreed TAT. "¢Should be familiar with Trade Finance and CMS products. CMS Chq collections (local, outstation, corr banks), Banker to Issue Operations. "¢Should have about 3-5 years of relevant banking experience in Trade / CMS operations. "¢Should be extremely customer centric and have excellent communication skills "¢Qualification Graduate / Post-Graduate "¢Experience Minimum one year of relevant experience

As a Technical Solution Engineer, you will utilize your excellent communication skills with a US accent to provide product-based technical support, networking support, and application support. Your experience in a customer-facing role handling technical issues will be crucial as you interact with customers in a professional and efficient manner. Basic knowledge of Windows and Linux operating systems is required to troubleshoot and resolve technical issues effectively. Being customer-centric is a key aspect of this role, ensuring that customer needs are met promptly and accurately. Possessing any Cloud Certifications such as Azure, AWS, or GCE will be an added advantage. The position is based in Chennai, and you will have the opportunity to work in a dynamic environment where your technical expertise and customer service skills will be essential in providing satisfactory solutions to clients.,

Female candidate only English, Hindi & Bangla proficiency Confident communicator Telecalling/sales exp. preferred Call & engage clients Explain interior design services Fix appointments & keep call records

You will hold the position of Territory Sales Manager in Cochin, where your primary responsibility will be driving new sales activities within the assigned territory. As a part of the Retail Sales department, you will report directly to the National Sales Manager. Your role will require you to possess technical competencies such as a good understanding of optometry products, sound knowledge of the clinical aspects of Ophthalmology, and the ability to provide product demonstrations to Doctors and Healthcare Professionals (HCPs). In addition to technical skills, you are expected to demonstrate behavioral competencies including excellent organizational and time management skills, collaborative working abilities, a customer-centric approach, and effective communication skills. Your key responsibilities will include planning and conducting demos as assigned by the reporting manager, managing the complete sales cycle from lead generation to demo presentation and closure, providing monthly sales forecasts in the first week, updating the CRM software ZOHO with meeting details, demo outcomes, and sales closures, coordinating with the service department for installation, training, and service-related issues, ensuring territory coverage as per the agreed travel plan, gathering market intelligence and feedback on competitor activities and customer practices, attending new product training sessions as necessary, and participating in sales review meetings. Overall, your role as a Territory Sales Manager in Cochin will require a combination of technical expertise, strong interpersonal skills, and a proactive approach to driving sales activities and achieving targets effectively and efficiently.,

You should possess excellent communication skills as the process involves interacting with global customers through calls, emails, and chats. Additionally, you should have experience in technical support related to hardware. A good sales mindset is required for tasks such as up-selling, down-selling, cross-selling, and generating leads. Being customer-centric is also a key aspect of this role. This is a full-time job opportunity located in Bangalore City, Karnataka. The ideal candidate should have a Bachelor's degree and at least 1 year of experience in a sales-related role. Please note that the work for this position is in-person.,

This position is for the role of Content Analyst for RDA Contributed Pricing team. As a chosen candidate, you will be responsible for managing the day-to-day business operations for Realtime reference data. You will collaborate with various internal teams to identify trends and areas of concern raised by clients, providing solutions to reduce client queries. It is essential to have good knowledge of North American Treasury and Fixed Income markets. You should be flexible and able to work under pressure while managing multiple tasks, adapting to changing needs and requirements. The role requires you to deliver high productivity and quality data. A key aspect of this position is being a team player, working with others to accomplish tasks efficiently. You should be a quick learner, displaying a high level of agility. Effective communication and liaising with internal and external departments for resolution of data queries is also a crucial part of this role. As part of the responsibilities, you will proactively undertake unscheduled work items such as process assessments and methods of working reviews. You will create and update processes, deliver presentations, and highlight risks to the management. Taking end-to-end accountability for assigned items within the business and quality plan is expected. Providing consultancy, solutions, and advice in the areas of process evaluations, performance monitoring, and statistics is also required. Efficiently handling customer issues before referring to TL, reporting, analyzing, and presenting results of measurement and evaluations are key responsibilities. Required Skills: - Flexible in shifts, including night shift - In-depth knowledge of Fixed Income markets - Strong understanding and use of Microsoft Standard Desktop products - Spontaneous and problem-solving - Strong interpersonal and communication skills - Demonstrable "can do" behavior and commitment to get things done Desired Skills: - Ability to work within deadlines while handling multiple tasks - Customer-centric approach - Adaptability to changing needs and requirements - Ability to work with different personalities and groups - Attention to detail - Passionate about problem-solving As an employee of LSEG, you will be part of a dynamic organization with a global presence. The company values individuality and encourages employees to bring their true selves to work, fostering a collaborative and creative culture. LSEG is committed to sustainability and aims to support and drive sustainable economic growth. Employees are encouraged to contribute to the just transition to net zero, growth of the green economy, and creating inclusive economic opportunities. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days, and various well-being initiatives.,

As an ideal candidate for the position, you should possess a Degree/Diploma qualification along with at least 2 years of relevant experience. Your technical skills should include a strong foundation in Technical and Engineering Knowledge, Analytical and Problem-Solving Abilities, Project Management, Organizational Skills, as well as excellent Communication and Interpersonal Skills. In this role, you will be responsible for assisting the manager in organizing, planning, and implementing strategies to drive the success of the retail store. Your key duties will involve coordinating retail store operations, ensuring that store schedules and objectives are effectively met by employees, and closely monitoring and maintaining store inventory levels. Additionally, you will be required to evaluate employee performance, identify hiring and training needs, and provide supervision and motivation to staff to encourage optimal performance. A crucial aspect of this role will involve coaching and supporting both new and existing Sales Associates, as well as suggesting and implementing sales training programs and techniques. You will also be expected to monitor retail operating costs, budgets, and resources effectively. Furthermore, your behavioral skills should include the ability to work well within a team, strong management skills, proficiency in operations management, a customer-centric approach, a positive attitude, and a target-oriented mindset. Overall, your role will require effective communication with clients to understand and evaluate their needs, in order to ensure a high level of customer satisfaction and drive the success of the retail store.,

Exp in people management, having handled a team of 8 to 12 members. Supervise, coach, mentor& develop a group of technical support associates in the day-to-day operations of providing IT customer support to multiple business groups Required Candidate profile Exp in Customer Service domain (Having worked in a support organization where we help customers globally by providing IT solutions) Knowledge of using ticketing tools ServiceNow and Genesis, CRM tools

Profile Summery The Regional Sales Manager is responsible for the profitable growth of the Ad-hoc, Small, Medium and Large customer segments for the Region. This growth will be achieved through strategic sales planning and development in combination with the management and development of all employees (direct and functional) with TSM responsibilities. The Region Sales Manager will be accountable for achieving the following results: Job Description. New business acquisition against target Existing business development target Profit development against target Ensuring customer satisfaction Ensuring employee satisfaction Key Activities / Accountabilities Identification and Management of the Target Market To identify all accounts that will contribute to the achievement of the revenue and profit budget Gathers all information related to Ad-hoc, Small, Medium and Large customers Determines at a Region level the number of required territories through the evaluation of the number of weekly, monthly and quarterly: Trading customers Prospect customers Making decisions relating to Territory structures Agrees the sales channel budget/revenue targets for each Region / Area / Territories Strategic Sales Planning and Development To translate and deploy Sales Strategy for TSM to achieve its budget, revenues and strategic goals Puts together a top level business plan for their TSM & Retail sales channel and cascades throughout the function Ensures Area business and Branch Level plans fit in with the Region business plan Monitors Region, Regional and Local revenue and Gross Margin results versus budgets /targets for the sales channel Communicates and gains support from Region & Functional Management for the achievement of TSM objectives Relationship Management To ensure we win, keep and develop Ad-hoc, Small, Medium and Large customers through building lasting relationships Forms professional and appropriate relationships at senior level in identified customer organisations through face to face contact Forms professional and appropriate relationships with the MA Management sales channel Ensures to build appropriate contact with the most relevant management level within the customers organisations Monitors the development of customer relationships throughout the function and at all levels Ensures customers are kept up to date with relevant information and reports, where applicable Establishes appropriate relationships and communicates with other relevant functional areas Marketing / Product support Supports product development to ensure Vtranss value proposition is meeting the requirements of the Ad-hoc, Small, Medium and Large customers Establish potential product opportunities through identifying new developments within the sales channels customers and competitors within the local market Supports the introduction of new products through cascading the information and monitoring the deployment throughout the functional teams Support in participating in various MICE events for lead generation People Management To lead, motivate and empower staff through effective and open communication, excellent leadership, regular performance feedback and teambuilding, in order to maximise customer satisfaction, business results and employee satisfaction Ensures the compliance to formal recruitment procedures to attract and retain the very best TSM employees Manages, coaches and reviews employees to ensure KPIs and personal objectives are achieved Through Training & coaching, ensures that TSM employees are equipped with the right skills, knowledge, competencies, and empowerment to delight customers and achieve business results Implements challenging but achievable reward and recognition schemes, in collaboration with Human Resources, which help to create highly motivated TSM staff, and to reward excellent performance through both financial and non-financial means Participates in the implementation of succession planning frameworks Ensures that management are aware of the needs of employees through the effective management of employee satisfaction surveys and accompanying action plans, and through two-way forums and suggestion schemes Conducts regular group review meetings to assess team performance and progress against business plans. Promotes the corporate values through active participation in the corporate initiatives Complies with all company related policies, procedures and legal requirements (HR, H&S, Security, etc) Process Management & Implementation To deploy and monitor TSM processes, policies and procedures in order to ensure the consistency, efficiency and quality of internal and external customer expectations Ensures correct implementation of new and existing divisional TSM structures, policies and processes. Ensures continuous improvement in customer experiences through supporting the deployment of best practice processes Works with cross-functional colleagues to ensure the TSM and related functional processes are consistently applied and refined to improve the customer experience Actively reviews and manages the performance of TSM customer accounts through the effective deployment of relevant divisional policies, accompanied by corrective action planning against performance results, where applicable Project Work To contribute to the effective roll out of business unit projects, through contribution of professional expertise and leadership Ensures achievement of action points assigned Ensures the involvement of those with the appropriate expertise and accountability Customer Experience Design the action plans to embed the strategy and tactics in the area of Customer Experience and lead roll out at a local level. At any time and any where set the example and perform the activities whilst displaying the behaviors that are designed to deliver a distinctive Customer Experience. These activities and behaviors are highlighted in the "Delighting Customers" core competency and in any additional Customer Experience behavioral guideline applicable to the role. Encourage, motivate and monitor employee adherence to these activities and behaviors.

Role & responsibilities Work across teams and influence priorities, decisions and get buy-in from stakeholders on initiatives and decisions Own and develop a program with cross-functional projects and difficult goals which impact an entire country Provide analysis and insights to senior leadership in order to influence and support tactical and strategic business decisions in an increasing diversity of areas Design metrics and business review documents guiding the operations team through execution Draft and present key documents to leadership, taking an idea from inception to implementation Design and improve processes and drive continuous improvement initiatives Preferred candidate profile Bachelor's/Master's degree in Business, Operations Management, or a related field (MBA from Tier 1/tier 2 B-Schools preferred) with minimum 6 years of experience. Proven experience in an operations / program management / continuous improvement role within the retail / ecommerce industry. Strong analytical and problem-solving skills. Excellent project management and organizational abilities. Ability to collaborate effectively with cross-functional teams.

As a Specialist in Integration Consulting at our company, you will be responsible for various implementation activities related to interface solutions for our customers. Your primary tasks will include analyzing integration requirements, providing Amadeus interfacing solutions, reviewing integration architecture, offering technical and functional support, and assisting in customer integration and acceptance tests. Additionally, you will be involved in project management by monitoring the progress of implementation projects, organizing workshops with customers, and coordinating with various Amadeus teams. Your role will also require you to ensure the dissemination of knowledge through documentation and internal training sessions. The ideal candidate for this position should have a strong service orientation, knowledge of airline e-commerce business, familiarity with Amadeus Airline IT products, excellent problem-solving and analytical skills, effective communication abilities, and proficiency in project management and team collaboration. Specific technical skills related to airline e-commerce web applications, web services implementations, and technologies like WBS, XML, JSON, SOAP, and HTTP are essential for this role. Travel may be required for this position, typically ranging from 5% to 10% in the APAC region. At our company, we are committed to promoting Diversity, Equity, and Inclusion, aiming to create a workplace where every employee can thrive and contribute their best. Join us in our journey to be a leader in fostering a culture of belonging, attracting diverse talent, and providing an inclusive employee experience.,

Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading enterprisesglobally.Through ourdeep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead.Powered by curiosity, courage, and innovation,our teamsimplementdata, technology, and AItocreate tomorrow, today. We are inviting applications for the role of PA, Customer Service In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Active user of Internet and online applications. Responsibilities Respond to customer queries and customers concern Provide support for data collection to enable Recovery of the account for end user. Maintain a deep understanding of client process and policies Reproduce customer issues and escalate product bugs Provide excellent customer service to our customers You should be responsible to exhibit capacity for critical thinking and analysis. Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment Qualifications we seek in you Minimum qualifications Graduate (Any Discipline) Freshers are eligible Preferred qualifications Previous experience in a customer service role chat/email/voice Effective probing skills and analyzing / understanding skills Analytical skills with customer centric approach Excellent proficiency with written English and with neutral English accent You should be able to work on a flexible schedule (including weekend shift) Why join Genpact? • Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation • Make an impact – Drive change for global enterprises and solve business challenges that matter • Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities • Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day • Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading enterprisesglobally.Through ourdeep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead.Powered by curiosity, courage, and innovation,our teamsimplementdata, technology, and AItocreate tomorrow, today. We are inviting applications for the role of Process Associate/Developer, Customer Service In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Active user of Internet and online applications. Responsibilities • Respond to customer queries and customers concern • Provide support for data collection to enable Recovery of the account for end user. • Maintain a deep understanding of client process and policies • Reproduce customer issues and escalate product bugs • Provide excellent customer service to our customers • You should be responsible to exhibit capacity for critical thinking and analysis. • Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment Qualifications we seek in you! Minimum qualifications • Graduate (Any Discipline) • Freshers are eligible Preferred qualifications • Previous experience in a customer service role chat/email/voice • Effective probing skills and analyzing / understanding skills • Analytical skills with customer centric approach • Excellent proficiency with written English and with neutral English accent • You should be able to work on a flexible schedule (including weekend shift) Why join Genpact? • Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation • Make an impact – Drive change for global enterprises and solve business challenges that matter • Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities • Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day • Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

As a SAP CS Senior Consultant, you will be responsible for translating business requirements, processes, and designs into well-documented system designs that align with the global business process template. Your experience should include business coordination, requirement gathering, fit/gap analysis, design, functional specs preparation, testing, and support. You will demonstrate strong knowledge and application of testing strategies, methodologies, and be responsible for executing unit, integration, and user acceptance testing. Additionally, you will be involved in application support, SLA management, CHR delivery process, SAP project implementation activities, and ensuring that tickets are properly responded to, fixed, tested, and closed according to defined processes. You will liaise with regional/local support teams and testing factories to ensure proper release validation processes. In terms of technology skills, you should have 8 to 10 years of experience as an SAP CS/SD Consultant and be proficient in working with interfaces like iDoc, Proxy, etc., through SAP PI/PO for integration with external platforms. Extensive knowledge of quotations, sales orders, contracts, service orders, projects functionality, timesheets, cost booking, and integration of CS module with SD, FICO, MM, and PS modules is required. Experience with S4 HANA and certification in the same is an added advantage. From a behavioral perspective, you should excel in coordinating with global teams, meeting service SLAs, problem-solving, conceptual skills, communication, teamwork, and delivering high-level service. You should ensure that specifications are fully challenged and understood and adhere to the SDLC process. With 6-8 years of experience, the educational background required for this role includes a BE/B Tech./MCA/Graduate degree. Being part of Schneider Electric means being part of a diverse and inclusive company that values all employees and their unique contributions. Embrace different perspectives, continuous learning, and a customer-first approach to create solutions that ensure "Life Is On" everywhere, for everyone, and at every moment. As a member of Schneider Electric, you will have the opportunity to work with great people who are passionate about success and dedicated to delivering innovative solutions. The company aspires to be inclusive and caring, providing equitable opportunities to all employees and championing diversity and inclusion in all aspects of its operations. Join Schneider Electric in reshaping industries, transforming cities, and enriching lives. Be part of a team that values diversity, equity, and inclusion as core principles in creating a positive and inclusive work environment. To learn more about Schneider Electric and its commitment to diversity, equity, and inclusion, visit our website and explore our inclusive culture and hiring practices. Become a part of a company that values its employees and their unique perspectives to drive innovation and success.,

Role: International Voice Process (US Customer Support) Location: Bangalore (Work from Office) Shift Timings: US shifts Working Days: 5 Days a Week (2 Days Rotational Off) Transport: 2-Way Cab Facility Joiners: Only Immediate Joiners will be considered Eligibility Criteria: Freshers or Minimum 6 months of experience in Customer Support Freshers with excellent communication skills can also apply Undergraduates can apply Key Skills Required: Customer Handling and Inbound Call Management Understanding of CSAT, AHT, and BPO Metrics Excellent verbal communication in English Ability to deliver results under pressure CTC : Up to 4.22 LPA Plus Incentives CONTACT: Archana- 9332827358

Resolving conflicts or complaints from customers and employees. Monitoring store activity and ensuring it is properly provisioned and staffed. Analyzing information and processes and developing more effective or efficient processes and strategies.

Preferred candidate profile We are looking for a proactive, target-driven, and personable Business Development Executive who can identify new business opportunities, build strong client relationships, and help drive growth. The ideal candidate should possess strong communication skills, a strategic mindset, and a genuine passion for sales and customer success. Role & responsibilities: Connect with leads generated through marketing campaigns, inbound inquiries, and referrals. Identify and understand the needs of prospective customers (students or professionals). Explain product features, course benefits, and pricing structure clearly and confidently. Conduct virtual product demonstrations via phone or video calls. Follow up with prospects via calls, messages, and emails to ensure maximum conversion. Maintain accurate records of interactions and progress in the CRM system. Meet or exceed monthly sales targets and performance metrics. Collaborate with marketing, product, and support teams for smooth onboarding and customer satisfaction.

The role is to monitor software process, integrate systems and troubleshoot any software/ IT/process issues during pre-production, project Go-Live and post project handover to the client. Develop and maintain strong documents and processes for IT.

As a Network Management Specialist, your primary responsibility will be to coordinate with the field team to validate documents following company standards and process the secondary network for issuing Letter of Intent (LOI). Additionally, you will be involved in assessing dealers across India, creating codes, maintaining addresses, GST information, and executing dealer assessments within specified timelines. You will also play a crucial role in data management by analyzing data from various sources to provide valuable insights. Maintaining annual and quarterly plans, finalizing action plans based on assessment data, number of Return of Sales (ROS), Total Insured Value (TIV), and profitability will be essential parts of your responsibilities. Furthermore, you will be responsible for executing the latest agreements for all setups and their changes as per business requirements and legal team advice. Guiding new teams through the network closure process, coordinating with various departments, and ensuring the final closure of setups will also be part of your duties. To excel in this role, you must possess a Graduate Engineer degree in any engineering field or an Engineering degree combined with an MBA from a reputed institute. Ideally, you should have 1-6 years of experience in the automotive industry. Your success in this role will depend on your ownership mentality, accountability, willingness to travel across India for assessments, strong organizational skills, exceptional prioritization abilities, financial knowledge, innovative thinking, customer-centric approach, strategic mindset, and proactive nature. You must also demonstrate excellence in execution, result-oriented focus, proficiency in data management, technical knowledge of automotive systems, and familiarity with software such as SAP, MS Excel & Powerpoint, and Power BI. Moreover, your excellent communication, presentation, legal system knowledge, networking skills, and ability to simplify complex issues for better understanding will be valuable assets in this role.,

The Customer Deal Desk Manager is responsible for leading and managing the contracting process from start to finish for strategic and complex transactions that require Deal Manager involvement based on regional criteria. You will be tasked with setting the overall direction for your assigned managed deal(s) and ensuring the successful execution of the contracting process in line with Oracle's strategy, commitments, and goals, as well as compliance with Oracle policies and procedures. Facilitating discussions among Sales and various Oracle stakeholders is a key aspect of this role, aiming to reach agreement on contracting terms to address complex scenarios and fulfill the specific needs of your assigned managed deal(s). As a part of the Customer Deal Desk Team, you will actively engage with customers on significant, strategic, and complex opportunities to drive Oracle's business growth in the specified sub-region. Your daily responsibilities will involve critical phases of the Deal Cycle such as Strategy, Structuring, Negotiations, Approvals, and Closure, collaborating with different lines of business to establish consensus and develop innovative solutions. Key Responsibilities: - Leading and managing end-to-end contracting process for strategic, complex transactions - Providing overall direction for assigned managed deal(s) - Facilitating discussions among Sales and multiple Oracle functional stakeholders - Engaging with customers on high-value, strategic, and complex opportunities - Involvement in critical phases of the Deal Cycle Qualifications: - 8-12 years of relevant experience - Strong project management skills with the ability to document and track project milestones - Excellent written and verbal communication skills, capable of interacting with senior executives - Leadership abilities to lead discussions and drive actions to successful outcomes - Experience in drafting, reviewing, and interpreting contracts in a fast-paced environment - Good decision-making skills and proficiency in MS Office Required Skills: - Quality Focused - Communicating for Impact - Critical Thinking - Change Agility - Professionalism - Mastering Complexity - Customer Centric - Collaboration - Competitive Edge - Leadership Location: Gurugram Equal Opportunity Statement: Oracle is an Equal Employment Opportunity Employer that values diversity and inclusion in its workforce. We believe that innovation thrives on a variety of backgrounds, perspectives, and abilities, which is why we are dedicated to creating an environment where all individuals can excel. By ensuring that every voice is heard and respected, we are inspired to surpass previous accomplishments and strive for new heights.,

As a part of JLL, you will be responsible for resolving Tier 1 queries and transactions related to core HR processes. Your duties will include maintaining data on Location Creation, Data Correction, transaction rescinds, and System Security requests in Workday. You must demonstrate a high proficiency in HR processes and standard operating procedures to resolve complex queries effectively. Additionally, you will work with and assist global employee/HR users from APAC, EMEA & AMR. You will be tasked with managing Global compensation audits and reports, communicating processes, policies, and relevant documentation to employees, and managing semi-functional issues in Workday. Your role will involve coordinating queries on the Case management tool ServiceNow, assisting with building and maintaining a Knowledgebase for Case Management, and actively participating in new transitions and document creation. Maintaining quality checks on key/critical transactions processed by the team, identifying and escalating complex queries to appropriate stakeholders, and adhering to agreed KPIs, KRAs, SLAs, and customer service standards will be essential parts of your responsibilities. You will also manage client calls with Global process partners regularly and implement process improvements to enhance the end-user and HR partner experience. Key Skills required for this role include an understanding or knowledge of HR fundamentals, practices, and procedures, strong written and verbal communication skills, previous experience in a Workday HR environment or similar HR ERP, knowledge of Case Management tool ServiceNow, and proficiency in MS Office Suite skills. A Bachelors/Masters degree in Human Resources or Personnel Management, 1-2 years of experience in HR or client services role, and comfort working in Global shift timings are preferred qualifications. If you are highly organized, self-motivated, employee and customer-centric, a strong team player, detail-oriented, result-oriented, proactive, and flexible to adapt to changing business requirements, this role is for you. At JLL, we offer you the opportunity to be a part of a leading global commercial real estate and investment management company, where you can contribute to shaping the future of real estate for a better world.,

Background Kaapi Machines is an industry leader into the B2B Coffee equipment space, servicing top F&B and corporate customers for 10+ years. It has now entered the B2C space with its sister company Somethings Brewing. SB is positioned to become a leader in the Home brewing segment. We are looking to convert coffee lovers into coffee brewers. Role & Responsibilities Here are the key expectations from the role: Inbound customer support Respond to all inbound post sales customer queries coming on all channels Coordinate with internal teams to solve for the customer’s problems Update the assigned ticket on Zoho Desk for the same Update the customer on the progress of their resolution Solve the customer’s problem to close the ticket on the system Educate customers about refund/return policies to minimise irrational returns Arrange demos for existing customers to onboard them Service tickets Raise service tickets for customers on the Kaapi systems Follow up with Kaapi service team to have the service engineer assigned Follow up with the service engineer on the customer appointment + post-appointment feedback & actionable Coordinate with & update the customer on all logistical movements Action the outcome of the service appointment to ensure the ticket is closed satisfactorily Spares & Warranty Coordinate with the service engineer to ascertain spares requirement Raise customer invoice + follow up for payment Coordinate with service team for procurement + shipping of the spares to the customer Record the warranty/service details against the serial number of the product Customer Experience Single goal of the role is to ensure a smooth & favorable customer experience in all our interactions Handle irate customers calmly to be able to reason Take customer feedback on every interaction Review Responses Respond to reviews on all channels Call back the customer if the review is bad Solve for the customer’s bad experience Raise ticket & follow standard inbound query handling process Encourage happy customers to give us testimonials Analytics & Reporting Report tickets data on a daily/weekly basis to management Analyse data to observe trends & patterns in tickets Suggest improvements to the management for processes/customer experience/strategy/etc

Exp 1 to 2 year Excellent verbal and written communications- Skill. Willingness to learn, adaptable Can handle clients Is a floor manager Have attention to detail Understand agreements Handle client compliants Manage data