129 Customer Centric Jobs - Page 6

Job Objective: Objective is to provide professional guidance to students interested in studying in an Indian College / University for higher education. Job Description: Helping the registered users of shiksha.com (students / parents) to take the unbiased and informed decision on making the right choices for institutes to enroll for higher studies. Understand their requirements in-terms of courses, college or university preference, course duration, fee structures and other criterions. Ensure conversions of potential online leads from the domestic section of the portal by virtual connects (Calls/Skype/whatsapp) into confirmed applications / admissions in the partner universities / Institutions Coordinate and maintain a strong relationship with students, institutions, universities and university spocs. Demonstrate expertise for counseling and shortlisting of colleges/ universities according to the student profile and ensure documentation. Maintain weekly/monthly reports and process related matrices showing progress on student conversions/target achievement Required Skills: Excellent communication both verbal and written Experience in education counselling Sales acumen and target orientation Documentation and customer engagement Desired Skills: Customer centric approach Interpersonal skills Data management and analytics Roles and Responsibilities Job Objective: Objective is to provide professional guidance to students interested in studying in an Indian College / University for higher education. Job Description: Helping the registered users of shiksha.com (students / parents) to take the unbiased and informed decision on making the right choices for institutes to enroll for higher studies. Understand their requirements in-terms of courses, college or university preference, course duration, fee structures and other criterions. Ensure conversions of potential online leads from the domestic section of the portal by virtual connects (Calls/Skype/whatsapp) into confirmed applications / admissions in the partner universities / Institutions Coordinate and maintain a strong relationship with students, institutions, universities and university spocs. Demonstrate expertise for counseling and shortlisting of colleges/ universities according to the student profile and ensure documentation. Maintain weekly/monthly reports and process related matrices showing progress on student conversions/target achievement Required Skills: Excellent communication both verbal and written Experience in education counselling Sales acumen and target orientation Documentation and customer engagement Desired Skills: Customer centric approach Interpersonal skills Data management and analytics

HBR IS CONDUCTING WALK IN DRIVE FOR INTERNATIONAL NON VOICE & VOICE PROCESS Interview Venue: Human Before Resource Private Limited. Block F-1 Sector 3 Office Number - B001 Near- Beside HCL Technologies (Sector 16 Noida Metro Ranjnigandha Gate) Noida -201301 Interested fresher/experienced candidates can share their updated CV on the below WhatsApp number for booking interview slot. Call & WhatsApp No: 9147047909, 9147047908, 8882138273, 7290845078 Job Location - Noida Eligibility: Graduate Fresher & UG With Exp can apply. ( Pursuing candidates are not eligible.)Excellent English communication is mandatory. Desired Candidate Profile Candidates must have excellent communication in English. Candidates should be comfortable with night shifts Candidates should be comfortable with work from office. Candidates should have all marksheets and certificates. Candidates should have all government ID proofs ( Aadhar Card and PAN Card) Candidates have to come to office for walk-in interview. Candidates should be located within 25-30 kms of boundary from office location. Candidates should be immediate joiners. Perks and Benefits. Permanent and full time opportunity One way cab facility Incentives and allowances 5 Working Days Role & responsibilities: Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Record, track, and document all queries received, problem- solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements . Interview Venue: Human Before Resource Private Limited. Block F-1 Sector 3 Office Number - B001 Near- Beside HCL Technologies (Sector 16 Noida Metro Ranjnigandha Gate) Noida -201301 Interested fresher/experienced candidates can share their updated CV on the below WhatsApp number for booking interview slot. Call & WhatsApp No: 9147047909, 9147047908, 8882138273, 7290845078

Role & responsibilities Close Coordination with the Hospitals and the Medi Assist Internal Stake Holders for patients best discharge experience. Collaborate with the operations team to ensure timely and accurate data processing. Ensure maximum discharges are happening through the Raksha Prime Services. Use relevant tools and MIS tools to organize data for reporting purposes. Preferred candidate profile Qualification: Bachelor's/Masters Degree in the field of Pharmaceutical/Hospital Management/Medical Sciences/Insurance (but not Mandatory) Experience: 2-3 Years’ Experience Hospital/Medical/Health Insurance service. Candidates with experience in Hospital IP/OPD/Floor Management.

Interview Coordination Recruiter Contact: Ms.Afreen Manzoor Phone Number: +91-9320613279 Availability: 11:00 AM 5:00 PM About the Role Transcom, a global leader in customer experience solutions, is looking for Customer Support Associates to join our team. This role is ideal for individuals who excel in customer engagement, problem-solving, and technical support for international clients. We are currently hiring for the position of Customer Service Associate (US Travel Process) at Transcom, Jaipur . Key Responsibility Areas (KRA): Handling inbound and outbound calls related to hotel bookings and customer inquiries. Assisting customers with reservations, modifications, and cancellations. Providing exceptional customer service and maintaining professionalism at all times. Ensuring customer satisfaction by addressing concerns and resolving issues efficiently. Adhering to process guidelines and achieving assigned performance targets. Maintaining accurate records of customer interactions and transactions. Additional Information: Salary: 35,000 CTC + 8,000 Incentives Work Schedule: 5.5 Days Working (Rotational Shifts & Offs) Cab Facility: 180 per night shift for male employees & one-sided cabs for females during odd hours Eligibility: Any Graduate /Undergraduate with excellent communication skills and a minimum of 6 months of BPO experience