211 Customer Centric Jobs - Page 6

About Info Edge InfoEdge’s mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. About BU: Shiksha.com Shiksha.com is an online platform that helps students find in-depth information about colleges, courses and exams. It also enables students to interact with domain experts and college/school alumni towards taking exam, course-selection and college-selection related decisions. It has a repository of reliable and authentic information for over 15,000 institutions, 1,40,000 plus courses and gets over 70 million unique visitors per year. Shiksha provides leads of relevant students to Universities and Colleges seeking to admit those students in their courses Title: Team Leader Required Educational Qualification: Any Graduation or Any Post Graduation Desired Experience: 3 - 7 years Job Objective: The objective is to loop in prospective students to apply for education loan through our partnered loan service providers via outbound calls. Job Description: Dedicated calling on prospect leads and pitch to take education loan through us Follow up with students to arrange all documentation required for education loan . Handling Team. Create a file of documents as per defined checklist and share with partnered loan service providers Coordinate with our partnered loan service providers for processing of education loan Maintain MIS and database of qualified leads for effective tracking and overall progress Required Skills : Sales orientation Basic knowledge about education and other types of loan and their respective ROI (rate of interest) Excellent communication skills both verbal and written Data Orientation Desired Skills : Customer centric approach Inside sales experience in the education domain or any finance related product (insurance, credit card etc.) Good convincing skills Excellent selling skills Why Join Us: This is a unique opportunity to work on innovative and disruptive technology driven business solutions, that are shaping the future of the industry. We are looking for candidates who are willing to work passionately in a fast-paced environment and are ready to enhance their skills by learning something new. Being a part of InfoEdge, will allow you to unleash your potential and carve your own career. To learn more about Info Edge visit http://www.infoedge.in/

experience in the service industry & client retention customer success or relationship management. A deep understanding of client behavior proactive problem solving & a commitment to delivering consistent value across the customer lifecycle Required Candidate profile Design and execute client retention strategies aligned with business goals Track client engagement identify churn indicators, and take preventive actions Regularly collect and analyze client feedback

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job Overview TE Connectivity's Sales and Marketing Teams are responsible for the sales and marketing of TE's products, systems or services including sales oriented activities, market development and communications. Responsibilities Customer centric approach , Collecting Voice of Customer, address the Technical queries with timeline for execution. Define & design New Product(s) based on future market application needs for automotive India Communicate campaign objectives, timelines, and deliverables to sales team, and provide instructions for usage and promotion. OEM / Customer interactions & timely feedback to add-in TE products. Preparing periodic reports of customer activity, and gathering information to be used for sales forecasting, new developments, and production. Partnering with creative teams, other internal / external stakeholders, and external agencies and vendors. Collaborating with sales representatives, Engineering in completing technical proposals and presentations; creating report as required. Manage Customer cross functional teams to secure TE products & creating opportunities, Support with data to Sales account manager for Flawless Bidding proposal to Customer & project win. Bridge between customers and TE Cross Functional Teams, addressing queries for technical requirements. Have knowledge of TE products & Competition products to suggest TE parts at OEM architecture / replacement. Desired Candidate Profile EDUCATION/KNOWLEDGE BE/ B-Tech (Electrical / Electronics / Mechanical). MBA preferred (Only with UG under mentioned specializations) Knowledge of MS-Office. EXPERIENCE Experience of CAD/CATIA, CREO Hold skill to manage customer accounts / OEMs Good exposure to automotive OEMs / Tier-1s Exposure to Interconnection ecosystem (Harness makers, component manufacturers) preferred. Well versed with technical know-how and TE product and application knowledge. Good hold over automotive industry and benchmarks upcoming products in the market Good hold over sales and channel processes, proposals, and presentations Strong connect with customers and internal account managers to support them in techno commercial discussions and application-based selling Well versed with Marketing Analytics, Promotions and Communications Competencies ABOUT TE CONNECTIVITY TE Connectivity plc (NYSETEL) is a global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, energy networks, automated factories, data centers, medical technology and more. With more than 85,000 employees, including 9,000 engineers, working alongside customers in approximately 130 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more atwww.te.com and onLinkedIn , Facebook , WeChat, Instagram and X (formerly Twitter). WHAT TE CONNECTIVITY OFFERS: We are pleased to offer you an exciting total package that can also be flexibly adapted to changing life situations - the well-being of our employees is our top priority! Competitive Salary Package Performance-Based Bonus Plans Health and Wellness Incentives Employee Stock Purchase Program Community Outreach Programs / Charity Events Across our global sites and business units, we put together packages of benefits that are either supported by TE itself or provided by external service providers. In principle, the benefits offered can vary from site to site.

Job Summary : As a Country Manager at Ultraviolette Automotive, you will be responsible to drive business growth in the European market by identifying opportunities, expanding distribution networks, and executing localized go-to-market strategies. Oversee order management, cross-functional coordination, and regulatory compliance. Lead distributor training, manage partnerships, and ensure market-specific marketing initiatives. Monitor sales performance, KPIs, and competitor activities to refine strategic direction. Job Responsibilities : Business Growth : • Develop annual plans, deploy targets & arrive at the means to achieve the targets. • Identify new business opportunities, market trends, and potential areas for growth within the European market. • Lead market penetration efforts and develop strategies to effectively position products in target markets. • Oversee the execution of marketing initiatives, including events, press launches, media rides, and digital campaigns. • Understand local cultural, economic, and regulatory landscapes to ensure successful market entry and sustained growth. Business Operations: • Order obtainment from the distributors • Closely coordinating with Finance team for documentation and collections • Closely coordinating with the production team for fulfillment of the orders • Closely coordinating with the technical team for ensuring timely technical support to all the stake holders Training & Development : Facilitate the training and development of distributor and dealer sales teams on the sales process. Network Development - Identify potential distributors, and dealers in target markets. Negotiate contracts and agreements with international stakeholders to establish business relationships. Strategic Partnerships : Build and maintain relationships with key stakeholders, including distributors, dealers, and local government bodies, to enhance market penetration and collaboration. Regulatory Compliance : Stay abreast of European regulations and standards for electric vehicles, ensuring all operations, sales, and products comply with local laws and safety standards. Reporting: Monitor sales targets, KPIs, and performance metrics to measure the success of sales initiatives. Provide regular reporting to senior management on the progress of sales activities, opportunities, and challenges. Conduct regular sales reviews to assess team performance, market conditions, and potential adjustments to strategy. Continuously track and report on competitor sales, product launches, and innovative activities in the market. Required Skills: Proven track record in achieving sales targets and driving growth in diverse markets. Experience managing large, multi-country distributors and dealers across multiple regions. Strong negotiation, problem-solving, and decision-making abilities. Ability to analyze market trends, sales data, and business performance metrics. Fluent in English; additional European language skills are a plus. Strong business acumen and financial management skills. In-depth knowledge of the automotive industry, including trends, key players, regulatory requirements, and market dynamics. Strong focus on customer satisfaction and the ability to manage customer expectations professionally. Export documentation usage & understanding Preferred (additional skills that would be a plus): In-depth product knowledge of electric two-wheelers Understanding of go-to-market strategies Experience in the electric two-wheeler segment Working knowledge of BI tools MS Office Proficient in developing presentations for management reviews & comfortable in working with large data on excel Familiarity with Dealer Management System (DMS) Education: Master’s degree in Business Management, Marketing, Sales or international business

Role & responsibilities Ensure smooth flow of machine operations Ensure appropriate and maximum utilization of available machines To ensure production deadlines are met To ensure reduction in scrap percentage Effective manpower utilization during shifts To ensure that all safety precautions and policies related to HMP - GMP are followed Effective planning as per the production requirements Monitor defects during the production stage Preferred candidate profile

Skill required: Next Generation Customer Operations - Customer Service Designation: Inbound Sales Representative New Assoc Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Looking for a candidate who is good in communication and has good knowledge on metrics of Customer Support Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships. What are we looking for Candidates are required to have excellent communication skills - written and verbal with absence of mother tongue influence Strong Comprehension skills are key on this project. Ability to comprehend US customer needs through phone communication, translate the need into process query and provide the right resolution in a clear and concise manner Willingness to work mainly US shifts in a 24/7 environment with shift rotations Prior Voice Experience Mandatory. Preferably US Process (Telecom) Ability to multitask and work with multiple tools to provide the best resolution Functional knowledge of using CRM solution and MS Excel Domain knowledge of US Customer Service, preferably Telecom industry Job requires the candidate to be confident, probe for responses and empathize with customers. Needs to be customer centric with strong conversational skills Typing speed (Speed 25 words per minute 85% accuracy) Sales/Retention/Tech experience would be an added advantage International BPO Customer ServiceVoice - Preferably US customer service / US Telecom) Proficient in spoken English, Comprehension skills Ability to Multitask Sales/Retention experience will be an added advantage Roles and Responsibilities: Provide resolution to the customer based on process knowledge and training provided, utilizing the companys internal CRM/mainframe systems and customer purchase orders Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions on the internal systems Should have good command over Grammar and be able to probe well & comprehend Should possess willingness to help the customers by taking ownership Ability to present solution to the customer and add value on calls Should be able to summarize the conversation while providing the resolution Access the companys internal systems to obtain and extract accurate information and provide customer service management with the data for inclusion in various scheduled and special reports Maintain customer records by updating account information Ability to think out of the box Ability to work in a dynamic and innovative environment by contributing towards ideation for the project Qualification Any Graduation

Job Description for: Store Manager Location: Sector 57, Gurgaon Objectives of the Role: Oversee the store operations and ensure a smooth flow Responsibilities: Hiring, training and managing store & restaurant staff, setting work schedules, delegation of tasks and providing performance feedback Ensuring excellent customer service, handling customer complaints and ensuring a high-quality customer experience. Championing in maintaining high standards of hygiene, safety and security protocols. Achievement of sales targets, daily reporting of sales and analysing sales data Preparing basic financial reports, managing budgets and controlling costs Developing and implementing in-store promotions, merchandizing and other marketing activities. Understand customers needs and opportunities for strategic and tactical revenue expansion, Skills: Excellent verbal and written communication skills in English language. Well verse in MS Excel, MS Word and MS Power point. Ability to lead, motivate and align teams. Customer Centricity Ability to win Customers Professional Qualifications: Graduation or Post Graduation in Hotel Management or Retail Management. Professional Experience: Minimum 3 years

Responsible for implementing marketing plans & campaigns MIPM / H&S in the assign region. Responsible to achieving and exceeding the assign sales targets of the region. Responsible for engaging the top KOLs of the territory and build sustained professional relationship with key opinion leaders. Responsible for Identify the key training needs of the customers and arrange the trainings on time-to-time basis and ensure therapy adaption. Responsible for identity the right channel partners, assign the right territory to the dealers, work & support them, to ensure territory expansion. Responsible for right Inventory Management at the dealers level to avoid product shortage. Responsible for collection of money from the dealers of sold goods in prescribed time. Responsible for training & developing the product knowledge & skill enhancement of the dealer. Responsible for preserving and protecting the sales margins of Company in every sale and ensure high profitability. Responsible for installation of machine post sales and ensure top level of post sales service. Ensure 90% coverage of public & private medical collages in the region and conduct demos of the technology. Must have the sound knowledge about procurement process in private and public hospitals. Responsible for the Market Intelligence related to his/her business vertical. Facilitates KOL Management by ensuring that that the marketing activities related to KOLs are planned and implemented. Key Leadership Behaviors: Good interpersonal and communication skills. Proactive. Responsible and take ownership. Good aptitude Results-Driven. Customer-Centric - willingness to go the extra miles for customers both internally & externally. Strong teamwork Qualifications / Education / Experience / Skills Required: B. Pharm/Bio medical, BSc- with MBA from good Business School) BE/ Bio Medical with background of marketing/ marketing concepts. 7+ years of Experience in capital equipment sales in Healthcare Industry. Candidates with previous experience in sales or customer service within medical devices industry especially in ICU environment would be an advantage. Having worked and dealing with Anesthetist and Intensivist will be an added advantage. Handled the western region or atleast 3 states out of 4 in South India will be desirable. Willing to travel 12-15 days in a month and having strong interpersonal skills is required. Specialized or Essential Knowledge Required (Optional): Candidate with Nursing, Biomedical, Biotechnology or Science background preferred.

Job Title: Product Manager Micro LAP / Secured Business Loans Department: Retail Assets / Secured Lending Location: Mumbai Experience: Product/Portfolio Management (Secured Lending/Micro LAP preferred) Job Summary: We are seeking a dynamic and analytical Product Manager Micro LAP/Secured Business Loans to lead the design, development, and growth of our secured lending products targeted at micro and small business customers. You will own the end-to-end product lifecycle and collaborate across credit, sales, risk, tech, and compliance teams to drive scalable, profitable growth. Role & responsibilities Key Responsibilities: Product Strategy & Development - Design and own the product roadmap for Micro LAP/Secured Business Loans. - Develop features, pricing, documentation norms, and process workflows tailored to micro-entrepreneurs and informal MSMEs. - Benchmark products against competitors and market demand to ensure competitiveness and customer relevance. Policy & Credit Structuring - Collaborate with credit & risk teams to define loan eligibility, LTV norms, collateral acceptance guidelines, and deviation matrices. - Ensure alignment with RBI & internal compliance frameworks. Portfolio & Business Management - Monitor product performance (disbursements, yields, delinquencies, cross-sell). - Use portfolio analytics to refine product pricing, structure, and risk norms. - Drive initiatives for product profitability, cost optimization, and yield improvement. Stakeholder Management - Coordinate with operations, tech, legal, and compliance to ensure smooth implementation and process alignment. - Act as the subject matter expert for field teams, providing product training and support. Innovation & Customer-Centricity - Identify new customer segments, delivery channels, and digitization opportunities for secured lending. - Pilot new loan structures, rural/semi-urban sourcing models, or fintech partnerships. Preferred candidate profile Key Requirements: - MBA / PGDM / CA preferred with a background in BFSI or NBFC sectors. - Experience in Product Management, especially in LAP, secured business loans, or MSME finance. - Strong understanding of secured lending policies, credit underwriting frameworks, and microfinance customer profiles. - Experience in working with field sales teams, branch models, and semi-urban/rural geographies. - Familiarity with loan origination systems (LOS), core banking systems, and product digitization is a plus. - Excellent analytical, communication, and project management skills. Preferred Attributes: - Prior experience in a Small Finance Bank, Microfinance NBFC, or Fintech focused on Micro LAP lending. - Exposure to tier 2–3 markets and a strong grasp of customer needs in low-ticket LAP segments (e.g., 1L – 15L). What We Offer: - Opportunity to shape the secured loan portfolio in a high-impact, customer-driven segment. - Cross-functional exposure with growth potential into leadership roles. - A mission-driven team environment focused on financial inclusion and innovation.

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job Overview TE Connectivity Ltd. is a $16.4 billion global technology and manufacturing leader creating a safer, sustainable, productive, and connected future. For more than 75 years, our connectivity and sensor solutions, proven in the harshest environments, have enabled advancements in transportation, industrial applications, medical technology, energy, data communications, and the home. With 89,000 employees, including more than 8,000 engineers, working alongside customers in approximately 140 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com ROLE OBJECTIVE Supporting all transactional tasks of the TE Order-to-Cash Process playing a key role in the whole business success. The team will support in the background the whole Customer Service Organization, intercompany business. Responsibilities To deliver extraordinary customer experience: As a customer facing function we always need to ensure that each and every customer turns into a promoter of TE. We need to fulfill the demanding nature of our customers and exceed their expectations by delivering extra ordinary customer experience on every inquiry. Creating a network with support functions and acting in accordance with TE Values to meet our objective of ECE. Delivering swift results to exceed expectations. Order Management - Entry of paper/fax customer purchase orders into TE SAP order management system. Completely and accurately enter all relevant purchase order data elements including part numbers, shipping and billing information, and any special instructions. Orders are to be created per documented work instructions. Utilize TE Knowledge Base to resolve technical/procedural issues while doing the daily task. Quotations Receive inbound quotation requests from customer and sales. Generate standard quotes using TE SAP System. Send quotes via email to customers and sales. Backlog Management/Order Changes Work with Material Planners and controllers and internal support functions to manage and cater to customer requests on better delivery dates. Make changes to existing sales orders in TE SAP System based on requests from CCP, Customers and Sales. Utilize knowledge base to understand individual customer contractual conditions for change orders. Make decisions on accepting, rejecting or modifying requests for change orders. Focus on getting deliveries cut for Orders that are past due on our systems at the earliest. Support of e-commerce systems including forecasting customer demand, update customer website with information and reports generated from TE SAP System Returns Receive return requests from Quality/Sales/customer. Generate RE Order in the system and create a CR after validating all the essentials of the material that is being returned by a customer for various reasons. Cross trainingsLearning and supporting all the transactions within the region/cross region. Innovation Challenge self to develop new and improved ideas for all that we do. Skills Education - Any graduate Customer centric. Excellent communication skills. Communicate with end customers via various channels such as telephone, email and chat (inquiries) to resolve technical questions and propose options and solutions. Detail oriented Strong organization and time management skills Ability to learn quickly and provide complete floor support Fluent in business communication. Proficiency on MS Office suite Note Okay to work in Night Shift Competencies

BE in Mechanical/Automobile Engg. - Minimum 3 years of experience in relevant industry. Knowledge of machine procurement, installation and commissioning. Working knowledge of Instrumentation used in automotive production. Health insurance Provident fund Food allowance

A tailored onboarding and induction with access to a wide range of training schemes to help with your learning and development. Setting you up for success is important to us. An annual bonus based on company performance. Every colleague at Maersk has access to a fantastic range of wellbeing, mental health support and financial advice through our Employee Assistance Program. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. Whilst the role is advertised as full-time, we would be happy to discuss possible flexible working options and what that might look like for you. Below mentioned is the brief summary for your kind reference. Candidate should be from Customer Service Background. 7-10 Plus Years of overall experience Team Handling & Stake holder management experience BPO Experience is Must Span of Control - 25-30 team members What we are looking for : Team Leader who has got relevant experience in managing customer centric team. Team Lead who can independently handle the customer service segment of an entity of smaller size and little complexity in a BU. Manages a team to deliver the day to day activities. Should have the knack to identify the errors. Responsible for the day-to-day activities of your team To assist with monitoring the financial performance of the team. Preparation of current financial reports and forecasts for future business growth including. Prospects for future growth of team and monitoring improvement areas. Comply with all the financial and legal requirements, responsibilities, and obligations Excellent stakeholder management skill Candidate should possess excellent communication skills. Team Management skills is must Knowledge in Gallup / NPS ( Not mandate) Candidate should be customer centric Preferably - Shipping / Logistics background/ Procurement side 3-4 Years of team handling experience is must. Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing .

Sales Experience in Steel Plants, Sensors and Systems for Rolling Mills, Casters, Strip Mills, Plate Mills, Long Product Mill, Structural Mill etc. Experience in selling Sensors based on Infra Red, Lasers, Fiber Optics, Camera. Sensor Types - Hot Metal Detector, Loop Scanner, Barrier, Distance Sensor, etc. Identify and Develop Sales Opportunities: Research and identify potential clients within the steel industry, including rolling mills, casters, strip mills, plate mills, long product mills, and structural mills. Develop and execute sales strategies to target these clients effectively. Build and maintain strong relationships with key decision-makers in the steel industry. Promote Steel Plant Sensors and Systems: Demonstrate a deep understanding of our company's range of sensors and systems designed for steel plant applications. Effectively communicate the benefits and value propositions of these products to potential clients. Tailor sales presentations to address the specific needs and challenges of each client. Negotiate and Close Deals: Conduct effective negotiations with clients to secure profitable sales contracts. Ensure that all sales transactions are closed in a timely and efficient manner. Provide After-Sales Support: Offer excellent after-sales support to clients, including technical assistance, troubleshooting, and problem resolution. Build long-lasting relationships with clients based on trust and satisfaction. Market Research and Analysis: Stay up-to-date with industry trends, developments, and competitor activities. Conduct market research to identify new opportunities and expand the company's market reach. Past Sales : Minimum 2-3 Crores Salary : As per Industry Standard, Fixed and Variable Travel : 50% at least Location : Work from Home Preferred Location : Bellary, Hospet

About The Role "¢To handle day to day trade transactions, understanding client requirements, "¢Co-ordination with cpc for transaction processing and discrepancy resolution, "¢Dealing and co-ordinating with various business groups within the bank, "¢Ensuring error-free and timely execution of trade transactions. "¢Ensuring compliance and internal guidelines are being adhered to "¢Co-ordinating with clients /Corr Banks for getting the queries raised by Trade Finance / CMS "¢Operations resolved in a timely manner. "¢Issuance of Letter of credit. "¢Initial scrutiny of documents for Trade before sending the documents to CPC for further processing. "¢Attending to front-end requirements of corporate customers. "¢To co-ordinate with CPC / CMS / Clearing for all requirements of the customer and ensure that all deliverables are delivered / transactions processed as per the agreed TAT. "¢Should be familiar with Trade Finance and CMS products. CMS Chq collections (local, outstation, corr banks), Banker to Issue Operations. "¢Should have about 3-5 years of relevant banking experience in Trade / CMS operations. "¢Should be extremely customer centric and have excellent communication skills "¢Qualification Graduate / Post-Graduate "¢Experience Minimum one year of relevant experience

About Info Edge InfoEdge?s mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behavior, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. About BU: Shiksha.com Shiksha.com is an online platform that helps students find in-depth information about colleges, courses and exams. It also enables students to interact with domain experts and college/school alumni towards taking exam, course-selection and college-selection related decisions. It has a repository of reliable and authentic information for over 15,000 institutions, 1,40,000 plus courses and gets over 70 million unique visitors per year. Shiksha provides leads of relevant students to Universities and Colleges seeking to admit those students in their courses Title: Executive / Sr. Executive (Student Success) Required Educational Qualification: Any Graduate or Postgraduate Desired Experience: 1 - 4 years Job Objective: Objective is to provide professional guidance to students interested in studying in an Indian College / University for higher education. Job Description: Helping the registered users of shiksha.com (students / parents) to take the unbiased and informed decision on making the right choices for institutes to enroll for higher studies. Understand their requirements in-terms of courses, college or university preference, course duration, fee structures and other criterions. Ensure conversions of potential online leads from the domestic section of the portal by virtual connects (Calls/Skype/whatsapp) into confirmed applications / admissions in the partner universities / Institutions Coordinate and maintain a strong relationship with students, institutions, universities and university spocs. Demonstrate expertise for counseling and shortlisting of colleges/ universities according to the student profile and ensure documentation. Maintain weekly/monthly reports and process related matrices showing progress on student conversions/target achievement Required Skills: Excellent communication both verbal and written Experience in education counselling Sales acumen and target orientation Documentation and customer engagement Desired Skills: Customer centric approach Interpersonal skills Data management and analytics Why Join Us: This is a unique opportunity to work on innovative and disruptive technology driven business solutions that are shaping the future of the industry. We are looking for candidates who are willing to work passionately in a fast-paced environment and are ready to enhance their skills by learning something new. Being a part of InfoEdge, will allow you to unleash your potential and carve your own career. To learn more about Info Edge visit http://www.infoedge.in/

Currently we are looking-: Lead Customer Success Journey Manager for another AI Vertical. https://vjal.ai/- Join one of the world's leading AI training and services companies, renowned for delivering over 100 in-person workshops to more than 7,000 C-suite executives worldwide, including those from numerous blue-chip companies. We offer hands-on experience with various AI tools, providing training in the use of Generative AI tools to boost productivity Summary of Job: The Lead Customer Journey Manager is responsible for managing the end-to-end customer lifecycle , from onboarding new clients to retaining and growing relationships. This role involves close collaboration with Customer Service and Tech teams to enable smooth, rewarding customer journeys, identify gaps, implement solutions, and drive Surveys, feedback Job Responsibilities: Serve as the primary point of contact for customers and manage their end-to-end lifecycle. Facilitate a seamless onboarding process to help customers get up and running successfully. Develop and maintain strong, long-term relationships with customers through regular engagement and communication . Collaborative coordination with Customer Service and Tech teams to promptly resolve issues and address customer concerns. Identify bottlenecks or gaps in the customer experience by analyzing key interaction points. Implement solutions and process improvements to enable a smooth and rewarding customer journey. Prepare and share customer-specific dashboards and reports to track progress and performance. Gather customer feedback through surveys and direct conversations; analyze this data to extract actionable insights and guide ongoing enhancements and innovations (using tools like CSAT and NPS). Job Knowledge (Prerequisite) Proven experience in Customer Success, Client Servicing, or Account Management. Ability to collaborate with cross-functional teams (Customer Service, Tech, Product) to efficiently resolve customer issues. Ability to analyse customer data and extract actionable insights for retention and customer satisfaction. Familiarity with software and customer engagement tools. Ability to manage multiple accounts and priorities while retaining strong attention to detail. A customer-centric approach , passionate about delivering a great customer experience Skill Set Client Relationship Management Collaborative Teamwork and Cross-Functional Coordination Data Analysis and Report Generation Time Management and Ability to Handle Multiple Priorities Customer-centric Mindset with a Passion for Customer Satisfaction Proactivity and Initiative in Identifying Improvement Opportunities Education Qualification & Experience Bachelor's degree in Business Administration, Marketing, Communication, or related discipline Certifications in Customer Success, Client Servicing, or related programs (such as Customer Success Manager certifications) are a plus. 3 to 5 years of Experience Proven track record of improving customer experiences, preferably with a strong emphasis on digital journeys. Interested applicants, please feel free to connect. Regards, Hema Chauhan Human Resources Phone : 9971389200 Email: hema.chauhan@teams.apeejay.edu

Responding to Guest complaints over Social Media Segmenting Guest Profiles using data analytics Executing Segment based strategies through Guest Calling, Feedbacks and Whatsapp blasts Making and Publishing Weekly/monthly reports Creating Heat maps for Customer complaints Follow up and Resolution of issues with multiple stake holders Explore new technology solutions in the domain Criteria: 2-3 years of experience in Customer Relationship Excellent communication skills in English and Hindi Working knowledge or interest in Restaurant industry or Customer Centric Business Understanding of Whatsapp, Facebook, Instagram, Zomato, Swiggy, Google my Business platforms Working knowledge of Google Sheets and interest in working with Data

Role Snapshot: - Drive branch success by achieving sales targets, leading a motivated team, and ensuring operational excellence. - Focus on growing the business, delivering exceptional customer service, and fostering a collaborative environment. Key Responsibilities: Sales Growth: Create and execute strategies to meet branch goals and expand the customer base. Team Leadership: Build, mentor, and manage a high-performing team. Operational Excellence: Oversee branch operations, budgets, and compliance. Data-Driven Decisions: Analyze performance metrics and prepare reports. Customer-Centric: Resolve issues and maintain strong client relationships. Requirements: - Bachelor's degree (MBA preferred) with 5+ years of sales and team management experience. - Strong leadership, communication, and analytical skills. - Proficiency in CRM tools and MS Office. Ideal Candidate: - Target-driven and adaptable. - Skilled in team building, problem-solving, and decision-making. - Committed to delivering outstanding customer experiences.

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job Overview TE Connectivity Ltd. is a $16.4 billion global technology and manufacturing leader creating a safer, sustainable, productive, and connected future. For more than 75 years, our connectivity and sensor solutions, proven in the harshest environments, have enabled advancements in transportation, industrial applications, medical technology, energy, data communications, and the home. With 89,000 employees, including more than 8,000 engineers, working alongside customers in approximately 140 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more at ROLE OBJECTIVE Supporting all transactional tasks of the TE Order-to-Cash Process playing a key role in the whole business success. The team will support in the background the whole Customer Service Organization, intercompany business. Responsibilities To deliver extraordinary customer experience: As a customer facing function we always need to ensure that each and every customer turns into a promoter of TE. We need to fulfill the demanding nature of our customers and exceed their expectations by delivering extra ordinary customer experience on every inquiry. Creating a network with support functions and acting in accordance with TE Values to meet our objective of ECE. Delivering swift results to exceed expectations. Order Management - Entry of paper/fax customer purchase orders into TE SAP order management system. Completely and accurately enter all relevant purchase order data elements including part numbers, shipping and billing information, and any special instructions. Orders are to be created per documented work instructions. Utilize TE Knowledge Base to resolve technical/procedural issues while doing the daily task. Quotations Receive inbound quotation requests from customer and sales. Generate standard quotes using TE SAP System. Send quotes via email to customers and sales. Backlog Management/Order Changes Work with Material Planners and controllers and internal support functions to manage and cater to customer requests on better delivery dates. Make changes to existing sales orders in TE SAP System based on requests from CCP, Customers and Sales. Utilize knowledge base to understand individual customer contractual conditions for change orders. Make decisions on accepting, rejecting or modifying requests for change orders. Focus on getting deliveries cut for Orders that are past due on our systems at the earliest. Support of e-commerce systems including forecasting customer demand, update customer website with information and reports generated from TE SAP System Returns Receive return requests from Quality/Sales/customer. Generate RE Order in the system and create a CR after validating all the essentials of the material that is being returned by a customer for various reasons. Cross trainingsLearning and supporting all the transactions within the region/cross region. Innovation Challenge self to develop new and improved ideas for all that we do. Skills Education - Any graduate Customer centric. Excellent communication skills. Communicate with end customers via various channels such as telephone, email and chat (inquiries) to resolve technical questions and propose options and solutions. Detail oriented Strong organization and time management skills Ability to learn quickly and provide complete floor support Fluent in business communication. Proficiency on MS Office suite Note Okay to work in Night Shift Competencies

Job Description Associate Agency Development Manager Job Summary: Key Responsibilities: Agent Recruitment Agent Development Meet Business targets Customer Centricity Requirement: 24 months of stay at least in Kolkata Experience , Minimum of 12 months of field sales experience Academic Qualification Minimum Graduate ( 10+2+3) Drawing Incentive of not less than 25k/Annum with valid Proofs atleast for one time in last two years. Desired Competencies Sourcing & Selection capability Nurturing & Developing talent Result orientation Customer centricity Planning & Execution Minimum Education: Graduation. CTC : 2.00 LPA to 3.50 LPA Candidate Specification Age between 24-38 years Work experience not less then 2 years in sales Mail your CV rpal_pss@geniusconsultants.com

Purpose To generate and develop new equipment finance business through new and existing relationships and execute the same financial transactions. Especially to proactively seek sales leads and maximise the potential to place this business with strategic vendors. The candidate will be consummate and credible sales professional selling financial solutions to reputed Indian customers / vendors across the asset class of Machine tools, Healthcare, Printing Packaging, Plastics , Solara and Siemens Business among others for transactions between INR 10 Lacs to INR 20 Crore. The role is focussed purely on generating new business and is suited to people who are ‘sales hungry’ and who can exploit their exceptional sales skills and vendor management with effective and successful results. Key Accountabilities SFSPL representation to potential vendor clients including Siemens companies and through direct communication in face to face meetings, presentations, telephone calls and emails. You will be expected to spend 50-60% of your time out of the office in meetings. Responsible for own lead generation and appointment setting, apart from following up on lead generated through the Vendor Management team Actively and successfully manage the sales processlead generation; credentials presentation; asking questions; solution presentation; negotiation; close; handover to the counterparty (internal team) and subsequent follow up and process management. Possess drive, motivation and acute attention to detail in ensuring all sales opportunities to are captured and explored. You will have individual responsibility for new business and are expected to self manage; however, you will be part of a particularly enthusiastic, successful and expanding team. Support is also available from the Regional Sales Manager, Regional Head and Head of Sales for complex large pitches and strategies. As a representative of SFSPL at internal and external meetings, your professional manner and polished appearance will aid your intention of gaining new business leads and contacts. Managing and maintaining a pipeline and ensuring all sales administration is complete and timely. Create and be accountable for all vendor proposals, contracts and any further documentation required. A thorough understanding of vendor clients. Responding to proposals and requests for information in a timely manner. You will effectively interact with other departments. Keeping abreast of issues affecting market conditions in India including collecting competitor intelligence. Ensuring SFSPL is proactive and responsive to prospective clients needs. Understanding customer requirements and working to find solutions for the same Basic understanding of financials and capability to do early screening Convincing risk team on the transaction risks and mitigants Relationships Internal and External Sales Risk Asset Management Operations Collections Commercial and Legal The purpose of these relationships are to ensure smooth and clear interdepartmental communications in order to facilitate either a transaction or initiative through to successful activation and fulfilment. PERSON SPECIFICATION Experience - 5-7 years working experience with a proven record of success – preferably in equipment financing especially in segments like Machine tools, Healthcare , Printing and Packing, Plastic and Power in MSME and Mid Corporate segment. Essential - It is essential for the individual to have at least 5-7 year external customer facing sales experience (including manufacturers and suppliers of the segment mentioned above). - Inspiration to your colleagues, tenacious, driven and highly motivated sales professional with enthusiasm for growth. - Firmly believe that fun and great business go hand in hand. Preferable Experience of selling different asset types in B2B financing. Experience of working small value transaction and high numbers of transactions through manufacturer /suppliers. Qualifications and Training Preferable Post Graduate & Computer literate. Job Skills and Knowledge Proven success in your sales ability and demonstrable full knowledge of the sales process. Confident negotiator and ability to ‘close the deal’. Strong client management skills and ability to keep promises. Capable of hands on problem-solving, with ability to generate ideas and solutions. A positive and determined approach to researching and analysing new business opportunities. Ability to use own initiative and pay close attention to detail. Ability to cope with competing demands and to prioritise tasks. Strong communication skills in all forms including written, oral, email, telephone and presentation. Excellent organisational and time management skills. A positive attitude to dealing with people. Capable of working independently and having responsibility as an individual. Ability to work across many different cultures and nationalities. Honesty, integrity, initiative and creative approach to problem solving. Key Competencies Personal Change Agent - Advanced level has a positive outlook with a ‘can’ do approach, and demonstrates flexibility. Coach - Foundation tries new approaches to tasks and demonstrates a willingness to learn new ideas. Communicator and Influencer - Mastery, persuades or influences others to accept a point of view and or agree to plans, actions and approaches to which the other person maybe resistant. Creative Innovator - Advanced, makes changes to improve performance within appropriate timeframes and financial budgets. Decision maker - Foundation, demonstrates commitment to accountability for decisions. Organised planner - Advanced, sets milestones, reviews progress and takes appropriate corrective action. Performance Manager - Foundation, manages own performance. Personal Leadership - Advanced level is prepared to engage with all necessary stakeholders in taking the organisations agenda forward. Problem Solver - Advanced, presents ideas that stand up to informed challenge. Technical Account Manager - Advanced, works to maximise and optimise all business opportunities within all allocated customers. Business Developer - Advanced, pro-actively seeks our new business opportunities with target prospects and effectively converts them into prospects customers. Commercial awareness - Foundation, takes a commercial position aligned with the organisation goal and their own personal targets to achieve the best possible outcome. Customer Centric - Advanced, places the customer at the heart of all the day to day activities. Data literate - Advanced, plan work with data in all required formats, MS office, the company’s proprietary software and manually on paper. Networker - Advanced, maintains and develops a rich network of market related contacts that can be leveraged for maximum business benefit. Sales Marketer – Foundation, seeks to understand the broader on f the market sectors that they and their customers operate in. Sales Process – Advanced, contributes to the development of sales process ’best practice’.

Role & responsibilities This role is responsible for executing learning programs . Responsible for implementing and executing competency based training programs and collaborating on content and curriculum development and effective utilization resources of the organization. Planning and People Development Review and prepare the monthly & quarterly training calendar based training requirements and trainer & classroom utilization Obtain inputs from field service/sales team regarding specific training needs for incorporation in course content and calendar Drive knowledge transfer and skills development Drive technical training programs for our team, customers and training institutions regarding our products Maintain and document program participants: who were nominated for training programs, who attended training programs and score cards. Monitor and evaluate training programs effectiveness and take corrective actions when required Augment content of existing courses ensure change is standardized across all relevant programs Ensure the maintenance of training equipment, tools, and instruments are suitable for repeated use. Monitor training quality and performance and provide feedback, coaching, and technical inputs to trainer when needed Evaluate and drive discipline, sincerity and punctuality standards of trainer to ensuring smooth and quality delivery of programs Financial Management Prepare annual capital budget requirements and other training resource requirements like aggregates, trainee hand-outs Collaborate with concerned service providers for agreement renewals, administrative matters related to infrastructure, safety, hygiene and training consumables. Relationship Management Develop and maintain strong relationships with internal and external stakeholders to ensure proper training and upskilling of organizations manpower and channel partners Preferred candidate profile . 5 8 Years . Experience in Automobile Industry Experience in Training 1. Training Skills 2. Communication Skills 3. Interpersonal Skills 4. Technical Skills 5. Presentation Skills 6.Customer Centricity Kindly share profile on Sohel.qureshi@tatamotors.com with Subject line as Training Manager - Skill Development

Role & responsibilities Key highlights of the role are listed below (purely indicative and not limiting): Strong analytical skills with sound knowledge issuance policies. In-depth knowledge of credit card management and issues and developments affecting the banking industry. Excellent interpersonal, communications and presentation skills with ability to work cross-functionally, across different business areas and seniority level, and to synthesis detailed information Strong leadership and management skills Interaction with Analytics, Underwriting , Sales, Marketing, Product, Operations and for a 360degree portfolio approach. Applicants should possess the following attributes: Effective Spoken & Written Communication skills in English and Hindi are a must. Patient listener. Capable of Decision Making. Good Interpersonal Skill. Customer centric. Hard Working Presentation skills to senior management

Position Title: Head Call Center Operations Location: Bangalore Experience Required: Minimum 12 years Reports To: CTO Department: Customer Engagement / Central Operations Position Overview: Barbeque Nation is looking for a dynamic and experienced Head of Call Center Operations to lead our centralized customer support function. This leadership role will be responsible for managing inbound and outbound operations , driving exceptional customer experience , and leveraging customer insights to influence business strategies across departments. The ideal candidate will come with strong operational rigor, deep understanding of BPO/contact center models, and a passion for creating a customer-first culture . Key Responsibilities: Strategic & Operational Leadership Build, lead, and scale a high-performing call center team (voice, chat, email). Set goals, SLAs, and KPIs to ensure excellence in customer service delivery across all touchpoints. Oversee both inbound and outbound campaigns , including reservations, feedback collection, delivery support, loyalty, and promotional calls. Customer Insight & Internal Collaboration Analyze customer feedback, complaints, and recommendations to identify key trends and improvement areas. Prepare actionable reports and share insights with internal stakeholders operations, marketing, culinary, delivery, etc. Be the voice of the customer in business meetings and help align services/products to expectations. Performance Management & Dashboards Manage real-time dashboards and track metrics like CSAT, FCR, AHT, conversion rates, and abandonment rates. Drive continuous improvement and efficiency in operations using analytics and benchmarking. Team Development & Leadership Lead a large, diverse team including supervisors, team leads, and agents across shifts and regions. Design training, quality assurance, and incentive programs to build skills and boost performance. Technology, Tools & Compliance Collaborate with IT to deploy the latest in CRM, IVR, dialers, WFM, chatbots, and automation tools . Ensure compliance with data security, privacy, and customer handling standards. Qualifications & Skills: 15+ years of experience in call center / BPO / customer operations, with at least 5 years in a leadership role . Demonstrated ability to lead large teams and manage high-volume operations. Strong experience in customer service metrics, quality monitoring, and process optimization. Ability to translate customer data into business action through collaboration and influence. Experience in the hospitality, retail, QSR, or service sectors preferred. Strong communication, problem-solving, and cross-functional collaboration skills. Tech-savvy; adept with CRM systems, analytics tools, and cloud-based contact center platforms. Why Join Us? Be the custodian of customer experience at one of India’s most loved hospitality brands. Influence decisions across the organization through customer insight-driven leadership . Opportunity to build future-ready contact center operations and digital service capabilities.

Role & responsibilities Be the Lead Designer for a set of DOOWUP by HomeLane customers, from the first meeting to order booking to design finalization. Collaborate with the customer, understand their requirements, and give them the best design solution for their home, including but not limited to, quoting, detailed designing and getting production drawings ready for manufacturing. Focus on, prioritize and execute multiple design projects. Analyze sales reports, project TAT and customer satisfaction. Preferred candidate profile Minimum - 2 year Diploma in Interior Designing / Architecture from a reputed Institution. Must be customer-centric in providing solutions - proposed designs should be highly functional and great on aesthetics, still keeping in mind the customer's budget. Must have Site Experience (should be confident that proposed designs can be installed with minimum hassle at site). Exposure to residential projects is mandatory. Google Sketchup software knowledge. Strong communication skills - Both verbal and written communication skills to be able to construct and defend ideas/designs / pricing. Communication in English is mandatory and the local language is also desirable. Perks and benefits Salary: As per market standards for desirable candidates. Incentives: Attractive incentives based on performance. Flexible and Friendly Work Atmosphere.