211 Customer Centric Jobs - Page 4

You will be responsible for managing centralized HR operations to streamline processes, ensure compliance, and enhance employee experience through timely service delivery. Your role will involve ensuring accuracy and compliance in HR processes & policy, responding to employee inquiries, resolving HR-related issues, and providing guidance on policies and procedures. Additionally, you will support digitization initiatives for onboarding, allowance automation, and exit management in the HR Shared Services department. It will be crucial to ensure the accuracy of employee data and HR metrics, and generate reports on workforce analytics, attendance, and other key metrics. You will also manage employee benefits such as domestic relocation allowances and employee leasing policy while collaborating closely with HR Business Partners, COEs, finance, and IT functions. Furthermore, engaging with vendors and service providers in respect of the assigned work will be part of your responsibilities. Your key competencies and skills should include proficiency in HRIS systems (SAP), experience in working in HR Shared Service/Operation, and knowledge of Microsoft Office Suite (Excel, Word, etc.). Networking and partnership-building skills will also be essential. Attention to detail is crucial to ensure accuracy in data entry and processing. Good interpersonal and communication skills are required, along with a solid understanding of Hire to Retire Processes. Proficiency in using MS Office, particularly Excel and PowerPoint for MIS report preparation, is necessary. A customer-centric and outcome-oriented approach will be beneficial for success in this role.,

Job Description Company Overview Reliance Retail is India's largest, fastest growing, and most profitable retailer with a diversified omni-channel presence via integrated store concepts, digital, and new commerce platforms. Founded in 2006, Reliance Retail provides superior quality products, unmatched shopping experiences, and serves over 193 million loyal customers across 15,000+ stores in 7,000+ cities. With a strong supply chain, technology infrastructure, and a workforce of over 10,001 employees, Reliance Retail continues to innovate in the retail sector. Job Overview We are looking for experienced candidates with a background in Footwear Sales for the position of Department Manager at Reliance Retail . This is a full-time role based in Aurangabad, Akola, Chandrapur, and Wardha (Maharashtra) . As a Department Manager , you will be responsible for overseeing daily store operations, ensuring exceptional customer service, and driving departmental performance in line with company objectives. The ideal candidate should be passionate about retail, have strong leadership skills, and be committed to achieving business targets JOB DESCRIPTION Job Role: Store Operations Job Position: Department Manager Value Stream: Retail Operations Function: Store Operations Location: Aurangabad, Akola, Chandrapur, Wardha - Maharashtra KEY RESPONSIBILITIES AND KPIs OF THE ROLE Responsibilities (To be adapted as per the level) Achieve revenue, gross margin Control inventory level and shrinkage Adhere to Mockshop guidelines 100% SOP Implementation Statutory Compliance KPIs Achieve AOP SOP Implementation and Adherence in department. People Management Inventory control Competition update Financial Planning & Budgeting Achievement of Targeted Annual Operations Planning(AOP), Gross Margin and Sales Per Square Foot (SPSF) Increase margins and minimize expenses Control shrinkage Achieve higher average transaction value per customer People Management Control Attrition Product knowledge, brand differentiation Optimize manpower resource for category Functional and behavioral training Update category and store associates on latest development in new product/brands and presentation/selling technique Policies, Processes & Procedures SOP Implementation and Adherence in department Achieve targeted ATS(Available to Ship) and Conversion Mystery Shopping Findings and Improvement Gather consumer data for feedback Adhere to Mockshop guidelines OPERATING NETWORK Key Interactions: Internal Subordinates Within the Function Outside the Function Customer Sales Associate(CSA) House Keeping Team Support Function Security & Loss Prevention Team External External Interface (Outside RIL) Vendors External Brand Supervisor Education Qualifications: Graduation Experience: Min 2 Yrs Experience in Footwear Sales Functional / Behavioral competencies required to execute the role FUNCTIONAL COMPETENCIES Ability to work under pressure Number proficiency Customer Centricity Microsoft Excel Knowledge BEHAVIORAL COMPETENCIES Good communication skills Analytical & Presentation Skills Possible Next Role Movement: Store Manager In Training

Key Skills: Plan and execute merchandising strategies, analyze sales trends, manage stock rotation, coordinate with teams and vendors, ensure product availability, and track KPIs like sell- through and stock turn.

Job Title: Sr Executive Sourcing Partner (Costing) Job Location: Bangalore Reporting to: Associate General Manager About Syngene: Syngene is an innovation-led contract research, development, and manufacturing organization offering integrated scientific services from early discovery to commercial supply. Safety is a top priority at Syngene, with a strong emphasis on adherence to safety guidelines, procedures, and SOPs for all employees. Core Purpose Of The Role: The Sr Executive Sourcing Partner (Costing) is responsible for ensuring the timely supply of raw materials, consumables, solvents, and other necessary items to meet business objectives and regulatory requirements. This includes sourcing vendors globally, negotiating pricing and terms, submitting RFQs, tracking purchase requests, and ensuring compliance with safety and quality standards. Role Accountabilities: - Submit RFQs with vendors and update Raw Materials cost sheet - Track purchase requests in SAP and maintain quotes tracker - Source vendors for raw materials, reagents, and consumables - Support vendor safety audits and finalize annual rate contracts - Analyze spend data and provide monthly MIS support - Coordinate with cross-functional teams for licensing requirements - Rate vendors and fulfill end-user requirements in emergency cases - Regularly update end users on material deliveries Experience: - Minimum 4-7 years of experience in Pharma/CRO industry with a focus on strategic sourcing - Strong knowledge of Chemicals, API, Impurities, Excipients, and other related materials Technical/Functional Skills: - Proficiency in SAP MM module - Understanding of import regulations and Customs/Excise procedures - Negotiation skills and vendor development expertise - Effective written and verbal communication skills Behavioral Skills: - Strong time management and customer-centric approach - Positive attitude, ethics, and code of conduct - Empathy, determination, and a focus on effective communication Education: - B.Sc. in Chemistry, Microbiology, or Biotechnology (with Chemistry as a subject) - Diploma in Materials Management from a reputable institute is an added advantage Overall, the Sr Executive Sourcing Partner plays a critical role in ensuring the smooth and efficient supply of materials to support the organization's objectives while upholding the highest safety and quality standards.,

Job Description: As a Sr Executive Sourcing Partner (Costing) at Syngene in Bangalore, you will play a crucial role in ensuring timely supply of input materials such as raw materials, consumables, solvents, glass wares, reagents, and stationeries to meet business objectives. Reporting to the Associate General Manager, you will be responsible for submitting RFQs with vendors, tracking purchase requests in SAP, sourcing vendors globally, negotiating pricing and quality terms, and maintaining vendor safety audits. Your role will involve analyzing spend data, supporting vendor rating, and ensuring compliance with import regulations and customs procedures. You must have a minimum of 4-7 years of experience in Pharma or CRO industry with expertise in strategic sourcing. Your technical skills should include proficiency in SAP MM module, knowledge of import regulations, customs procedures, and strong negotiation skills. Additionally, you should possess effective written and verbal communication skills, time management abilities, customer-centric approach, and a positive attitude towards work. A degree in B.Sc. Chemistry, Microbiology, or Biotechnology along with a Diploma in Materials Management from a reputable institute would be advantageous for this role. Join Syngene to contribute to a culture of safety, integrity, and quality while driving operational excellence in sourcing and procurement activities.,

WNS (Holdings) Limited (NYSEWNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence. . Our global footprint spans 16 countries with 61 delivery centers worldwide including in China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Spain, Sri Lanka, Turkey, United Kingdom and the United States. Applicant should be comfortable with voice profile Applicant should be comfortable working in a 24/7 shifts Applicant should have customer centric approach Qualifications Both UG and Grad can apply

About The Role "To handle day to day trade transactions, understanding client requirements, "Co-ordination with cpc for transaction processing and discrepancy resolution, "Dealing and co-ordinating with various business groups within the bank, "Ensuring error-free and timely execution of trade transactions. "Ensuring compliance and internal guidelines are being adhered to "Co-ordinating with clientsCorr Banks for getting the queries raised by Trade Finance CMS "Operations resolved in a timely manner. "Issuance of Letter of credit. "Initial scrutiny of documents for Trade before sending the documents to CPC for further processing. "Attending to front-end requirements of corporate customers. "To co-ordinate with CPC CMS Clearing for all requirements of the customer and ensure that all deliverables are delivered transactions processed as per the agreed TAT. "Should be familiar with Trade Finance and CMS products. CMS Chq collections (local, outstation, corr banks), Banker to Issue Operations. "Should have about 3-5 years of relevant banking experience in Trade CMS operations. "Should be extremely customer centric and have excellent communication skills "Qualification Graduate Post-Graduate "Experience Minimum one year of relevant experience

What Will You Drive? As a Grievance Associate within our Customer Experience team, you will be instrumental in resolving customer complaints and inquiries effectively. This role focuses on ensuring customer satisfaction by addressing concerns with empathy, accuracy, and professionalism using our ticket management system. Who Are We Looking For? A dedicated and detail-oriented individual with strong problem-solving and communication skills. If you thrive in fast-paced environments and have a passion for enhancing the customer experience, this role is ideal for you. Key Responsibilities: Customer Complaint Resolution: Handle customer complaints and inquiries promptly and professionally. Investigate issues to determine root causes and provide effective resolutions. Communication Excellence: Respond accurately and empathetically to customer concerns via various communication channels. Maintain professionalism in all interactions to uphold the company's reputation. Complaint Management System: Log and maintain accurate records of customer interactions and resolutions in the complaint management system. Continuously monitor and update tickets to ensure timely closure. Customer Satisfaction Monitoring: Analyze trends in customer complaints to identify areas for service improvement. Collaborate with teams to enhance processes and elevate the overall customer experience. Cross-Functional Collaboration: Work with internal teams to address root causes of grievances. Proactively suggest solutions to improve systems and prevent recurring issues. Qualifications: Educational Background: Bachelors degree in any discipline is preferred . Experience: 1-4 years of experience as a Customer Service Representative, Grievance Associate, or similar role. Skills: Proficiency in customer service tools such as Zendesk or similar software. Strong verbal and written communication skills. Critical thinking and problem-solving abilities. Attention to detail with excellent organizational skills. Data analytics skills (preferred).

The role you are applying for will involve resolving customers" technical issues related to service delivery within designated areas to ensure high levels of customer satisfaction and engagement. Your responsibilities will include executing and resolving technical issues, handling customer complaints, providing technical inputs on products, sharing feedback with relevant teams, monitoring operational costs, promoting products to key accounts, and maintaining relationships with internal and external stakeholders. In terms of execution and implementation, you will be required to collaborate with internal teams and service offices to address CCT and non-CCT technical issues, resolve customer complaints related to retro fitment, gather and share customer feedback on product performance, and ensure products are functioning optimally. Additionally, you will need to provide inputs for benchmarking competition vehicles and monitor the total cost of operation. Relationship management will be a key aspect of the role, as you will be expected to develop and nurture relationships with internal stakeholders such as RTSM M&HCV, SPM & TSM, SSM & CSM, plant service office, and spare parts team. Externally, you will engage with customers, dealers/channel partners, and vendors to address their needs, resolve complaints, promote sales, and organize training sessions. To be successful in this role, you should hold a Bachelor's degree in Engineering (Automobile/Mechanical/Electrical) with 3-5 years of relevant experience in the automobile industry. Extensive product knowledge, technical expertise, customer-centric mindset, problem-solving skills, and effective communication abilities are essential competencies required for this position.,

TitleBusiness Development Professional DepartmentSE GT- PR SW OM-D GIS LocationAurangabad The candidate will be responsible for driving business in domestic market by close coordination with regional sales & controlling the cost through optimized solutions while remaining aligned with strategy, commitments and goals of the organization. Responsibility: 1. Analyze the technical and contractual requirement of the tender and process required clarification 2. Coordinate with Sales & BD team to drive technical requirements 3. Engage with clients for technical clarifications / resolutions & acceptance of our standard product 4. Technical offer preparation of HV GIS system & Costing & Pricing of the offer 5. Risk assessment & mitigation 6. Coordinate with internal & external stakeholders to develop most optimized solution within the financial guidelines 7. Support sales during negotiation 8. Acquire order to meet the financial goals Qualification & Skills: 1. Degree in Electrical Engineering 2. 1 - 3 years of experience in High Voltage Gas Insulated Switchgear products & tendering for domestic market 3. Team Player 4. Customer centric & result oriented approach 5. Professional expertise in MS Office 6. Strong interpersonal and Communication Skills 7. Self-motivated, quick and assertive 8. Adaptive to changing market dynamics 9. Collaborative & Well coordinated

Job Description- We are seeking a dynamic and driven Sales Manager to lead sales operations across multiple real estate projects. The candidate will be responsible for end-to-end sales delivery, from lead generation and client handling to booking closure and documentation. This is a target-based role, with 30% of the total compensation structured as performance-linked variable pay. Experience: 3-8 years of real estate sales experience in mid to large-scale residential or commercial projects. Sales Planning: Develop and execute effective sales strategies aligned with project timelines and business goals. Channel Partner Network: Build, manage, and expand a robust network of real estate agents and channel partners. Client Engagement: Deliver a seamless client journey from first touchpoint to post-sale coordination. Team Collaboration: Work cross-functionally with legal, marketing, and site teams to support seamless sales operations. Data & Analytics: Use sales data and analytics to optimize conversion rates and client targeting. Negotiation Expertise: Strong deal-closing skills with the ability to upsell and cross-sell based on client needs. Compliance & Documentation: Ensure all transactions follow legal and RERA compliance protocols. Presentation Skills: Conduct effective site presentations and sales pitches tailored to buyer profiles. Professionalism: Self-motivated, target-oriented, and committed to delivering exceptional service. Language & Etiquette: Fluent in English, Marathi, and Hindi; professional appearance and etiquette are a must. End-to-End Ownership: Demonstrate readiness and skill to manage the full sales lifecycle, including follow-ups, documentation, and project handover coordination. CRM Responsibility: Handling customer queries and concerns post-handover, ensuring timely resolution and a positive homeowner experience. PLEASE NOTE : We do not have online / Telephonic interview policy.

Purpose of the Role This role is responsible for supervising day to day warehouse operations for the Spare Parts Business. It involves optimizing processes of receiving, unloading, inspecting, picking and packing of material and ensuring that operational performance meets the organizational demand in a timely, safe and cost effective enviorment Job Responsibility Warehouse Management: Execute warehouse operations and ensure adherence to time, cost, and quality parameters to enhancing customer satisfaction Work closely with multiple transporter and transporter teams for the timely unloading of vehicles to ensure smooth movement of parts Take proactive sets to ensure correct allocation of transporter as per the standard operating procedure without deviation Monitor the timely execution of VOR process. Maintain a safe work environment by following and enforcing all standard procedures and complying by warehouse and logistics service providers Proactively manage and oversee internal and external auditors; like movement of material, quality of material, safety parameters etc. Proactively benchmark processes, measures performance of warehouse operations and team to ensure the highest levels standards, safety and performance. Drive advancements in warehousing efficiency by continuous improvement process leading to lower costs of operations and improved customer service levels Maintain the timely clearance of scrap and non-moving parts Financial Management: Drive the cost of packaging material down and ensuring the reuse of material and stoppage of wastage Compile data and analyse all the cost elements like remuneration to warehouse service provider, packaging cost and out bound transportation cost and analyse. Create action plan to reduce costs and control within the budgeted cost Ensure proper despatch and arrival of material and submit claims for damaged product when required Conduct process audits of warehouse to improve speed in warehouse operations, prevent claims and faster closure of claims People Management: Manage, motivate, and train and continually develop the logistics service providers Work closely with the logistics service providers teams to build efficiencies and improve process Take steps to prevent unrest due to political issues. Address and solve disruptions in a appropriate manner ensuring operations continuity with timely movement and storage of material Stakeholder Profiles & Nature of Interactions Internal With field team ( RPM/APM/Sales /Service) Colleagues PHQ Team Colleagues External Distributor / Dealer Channel partner LSP Business partner Desired Candidate Profile Education B.E./ B.Tech. or MBA in Supply Chain Management. Relevant Experience : 10 Years. Experience in Automobile Industry with OEMs/Auto Parts Supplier. Experience in Warehouse Management. Skills & Competencies Communication Skills Interpersonal Skills Customer Centric Manpower Management Negotiations Skills Results Focused,

Role & responsibilities Must be comfortable in a 100% phone-based customer interaction role Excellent verbal and written communication with a clear, distinct voice Strong computer skills (Excel, Outlook, MS Word, etc.) Passion for learning and agility in adapting to new processes Transcribe customer comments and track NPS ratings accurately Analyze customer needs and NPS drivers; suggest improvement actions Work effectively in a team, influencing across business levels and functions Preferred candidate profile Strong computer skills including: Excel, Outlook, MS Word, etc Bachelors degree required. Interested candidate can share their cv on mail id - neha.singh@sharekhan.com or can connect on 8655403320

Hiring for Customer Support Voice Process Location: Bangalore (Work from Office) Shift: Day Shift Work Days: 6 Days Working | 1 Day Rotational Off CTC: 37,000 (Take Home: 32,000) Notice Period: Immediate Joiners Preferred Eligibility Criteria: Experience: Minimum 1 year in Customer Support – Voice Process Languages Required: Hindi and English (both mandatory) Qualification: Minimum 12th Pass Key Requirements: Strong verbal communication skills Ability to handle customer queries and resolve issues efficiently Willingness to work from office Contact: Archana – 9332827358

Agent Recruitment Develop various sources of agent hiring & build a team of agent & agent pipe line. Conduct activity to enhance existing agent footfall to generate fresh referral for new agent hiring Implementation of MLI GOLD process and adhere to the business norms Follow agent 9 pointer hiring mechanism & other hiring norms Agent Development Ensure product knowledge by MLI ways of training Field demonstration (FOD s) Development of agent prospecting habits, calling habits and work habits. Work with agent on planning and reviewing of activities and goals. Identify the training needs of the agent and work with Trainers to improve the same Meet Business Targets Achievement of monthly, quarterly & yearly business plans. Improve agent productivity & persistency by regular PRP/IID/GID etc Ensure companies product mix sales ration and adhere to the business norms. Maintain agent pro activity as per business plan o Customer Centricity Be MLI brand ambassador & a customer champion Follow MLI sales practice to develop deep customer loyalty Hold periodical customer meet to understand customer pulse & need Ensure customer queries are responded to satisfactorily as per MLI standard. Desired Competencies Sourcing & Selection capability Nurturing & Developing talent Result orientation Customer centricity Planning & Execution MOS Achievement of business plan & GPA Recruitment / Development & Activisation of agent as per plan. Persistancy as per MLI grid Achieve GOLD Score as per MLI standard Number of EC/MDRT agent Minimum Education Graduation. CTC 2 .00 LPA to 3. 50 LPA Candidate Specification Age between 24-3 8 years Work experience not less then 2 years in sales.

The Executive Training will be responsible for coordinating training programs for LPF girls under the Undergraduate and Postgraduate Scholarship projects. They will also manage the execution of the employee volunteering program for Corporate CSR Partners and prepare reports on program outcomes. What Lila Poonawalla Foundation can offer you An opportunity to be a part of an esteemed and progressive and purpose driven non-profit organisation. A challenging work environment and ample opportunities for contributing to excellence. A work space for professional learning, growth and for building your career and a value driven culture. A good remuneration and benefits package that includes Provident Fund, Insurance, annual holidays and annual leaves Key Responsibilities: Coordinate with trainers and online training providers, manage logistics, and communicate with LPF girls regarding their enrollment. Share feedback summaries with trainers after each training program. Ensure timely updates of training software and maintain the training database. Analyze program effectiveness and provide recommendations for improvement. Prepare monthly updates on skill-building and training programs, and share quarterly reports. Collaborate with the Scholarship Process team to track and report Corporate CSR Partners' support for LPF girls. Qualification, Skills Competencies: Bachelor/ Master Degree in any discipline with 2-4 years experience with a non-profit organization. Alternatively, a Corporate CSR/ HR/ Training Development professional with a passion and commitment to work with non-profit organization may be considered. Excellent spoken and written communication skills, presentation and customer centricity skills. Advance MS Office skills (Outlook, Word, Excel and PowerPoint) and Google survey, analysis reporting tools. Multitasking Flexibility. Other requirements: Female candidates only can apply. LPF operates 6 days a week. 2nd 4th Saturdays would be off.

Responsibilities : * Manage marketing campaigns & events * Collaborate with team on strategy development * Build brand awareness through innovative ideas * Measure impact & report results * Develop customer relationships Travel allowance Health insurance Provident fund Annual bonus

Ready to shape the future of work? At Genpact, we don't just adapt to change we drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team thats shaping the future, this is your moment Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation , our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn , X , YouTube , and Facebook. We are inviting applications for the role of Process Associate/Developer, Customer Service In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Active user of Internet and online applications. Responsibilities • Respond to customer queries and customers concern • Provide support for data collection to enable Recovery of the account for end user. • Maintain a deep understanding of client process and policies • Reproduce customer issues and escalate product bugs • Provide excellent customer service to our customers • You should be responsible to exhibit capacity for critical thinking and analysis. • Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment Qualifications we seek in you! Minimum qualifications • Graduate (Any Discipline) • Freshers are eligible Preferred qualifications • Previous experience in a customer service role chat/email/voice • Effective probing skills and analyzing / understanding skills • Analytical skills with customer centric approach • Excellent proficiency with written English and with neutral English accent • You should be able to work on a flexible schedule (including weekend shift) Why join Genpact? Be a transformation leader Work at the cutting edge of AI, automation, and digital innovation Make an impact Drive change for global enterprises and solve business challenges that matter Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities Work with the best Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Lets build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Ready to shape the future of work? At Genpact, we don't just adapt to change we drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team thats shaping the future, this is your moment Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation , our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn , X , YouTube , and Facebook. We are inviting applications for the role of Process Associate/Developer, Customer Service In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Active user of Internet and online applications. Responsibilities Respond to customer queries and customers concern Provide support for data collection to enable Recovery of the account for end user. Maintain a deep understanding of client process and policies Reproduce customer issues and escalate product bugs Provide excellent customer service to our customers You should be responsible to exhibit capacity for critical thinking and analysis. Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment Qualifications we seek in you! Minimum qualifications Graduate (Any Discipline) Freshers are eligible Preferred qualifications Previous experience in a customer service role chat/email/voice Effective probing skills and analyzing / understanding skills Analytical skills with customer centric approach Excellent proficiency with written English and with neutral English accent You should be able to work on a flexible schedule (including weekend shift) Why join Genpact? Be a transformation leader Work at the cutting edge of AI, automation, and digital innovation Make an impact Drive change for global enterprises and solve business challenges that matter Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities Work with the best Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Lets build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Key Responsbilities: Lead merchandising strategy including forecasting, pricing, promotions, product lifecycle, inventory norms, franchisee support, and team development to drive growth and performance across retail operations.

Ready to shape the future of work? At Genpact, we don't just adapt to change we drive it. AIand digital innovation are redefining industries and were leading the charge.Genpacts AI Gigafactory, our industry-first accelerator, is an example of howwere scaling advanced technology solutions to help global enterprises worksmarter, grow faster, and transform at scale. From large-scale models toagentic AI, our breakthrough solutions tackle companies most complexchallenges. If you thrive in a fast-moving, tech-driven environment,love solving real-world problems, and want to be part of a team thats shapingthe future, this is your moment Genpact (NYSE: G) is anadvanced technology services and solutions company that delivers lasting valuefor leading enterprises globally. Through our deep business knowledge,operational excellence, and cutting-edge solutions we help companies acrossindustries get ahead and stay ahead. Powered by curiosity, courage, andinnovation , our teams implement data, technology, and AI to createtomorrow, today. We are inviting applications for the role of Process Associate/Developer, Customer Service In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Active user of Internet and online applications. Responsibilities • Respond to customer queries and customers concern • Provide support for data collection to enable Recovery of the account for end user. • Maintain a deep understanding of client process and policies • Reproduce customer issues and escalate product bugs • Provide excellent customer service to our customers • You should be responsible to exhibit capacity for critical thinking and analysis. • Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment Qualifications we seek in you! Minimum qualifications • Graduate (Any Discipline) • Freshers are eligible Preferred qualifications • Previous experience in a customer service role chat/email/voice • Effective probing skills and analyzing / understanding skills • Analytical skills with customer centric approach • Excellent proficiency with written English and with neutral English accent • You should be able to work on a flexible schedule (including weekend shift) Why join Genpact? Be a transformation leader Work at the cutting edge of AI, automation, and digital innovation Make an impact Drive change for global enterprises and solve business challenges that matter Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities Work with the best Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact andtake your career in the only direction that matters: Up. Lets build tomorrow together. Genpact is an Equal Opportunity Employer and considersapplicants for all positions without regard to race, color, religion or belief,sex, age, national origin, citizenship status, marital status, military/veteranstatus, genetic information, sexual orientation, gender identity, physical ormental disability or any other characteristic protected by applicable laws.Genpact is committed to creating a dynamic work environment that values respectand integrity, customer focus, and innovation. Furthermore, please do note thatGenpact does not charge fees to process job applications and applicants are notrequired to pay to participate in our hiring process in any other way. Examplesof such scams include purchasing a 'starter kit,' paying to apply, or purchasingequipment or training.

This position provides routine support to customers, including end-users, distributors, and/or dealers, seeking information through various mediums, under limited supervision Key Responsibilities: Document customer inquiry information within appropriate Cummins systems Provide prompt assistance to customers through various media. Multi-Skill/Multi-channel support (Chat/Email/Phone) Resolves routine customer issues through a basic understanding of Cummins processes, systems and practices Escalate non-routine issues, providing documentation through process Understands new and existing Cummins processes, systems and practices Contributes ideas and suggestions on how the existing processes can be made more customer centric or efficient External Qualifications and Competencies Competencies: Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Collaborates - Building partnerships and working collaboratively with others to meet shared objectives. Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. Customer focus - Building strong customer relationships and delivering customer-centric solutions. Manages conflict - Handling conflict situations effectively, with a minimum of noise. Nimble learning - Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder. Service Capability, Capacity and Coverage - Applies the Service Capability, Capacity and Coverage process to understand customer expectations, business priorities, and where products are operating to provide capable and consistent service through available parts, information, tools, and qualified technicians according to published standards; analyzes service capability metrics to identify, prioritize and resolve channel development opportunities within the service network. Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done. Warranty Process - Analyzes customer issues to verify root cause of failure and associated progressive damage using Cummins published service information; interprets the warranty administration manual to determine eligibility for coverage and claim requirements; identifies items associated with repair that can be covered and communicates to stakeholders; files a claim in the appropriate system using proper documentation and requirements to receive accurate settlement. Values differences - Recognizing the value that different perspectives and cultures bring to an organization. Education, Licenses, Certifications: High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations. This position may require licensing for compliance with export controls or sanctions regulations. Experience: Requires previous relevant work experience; prior technical experience and/ or customer service experience is preferred. Additional Responsibilities Unique to this Position Product & Service Information Level 1 (PSI) Intermediate (familiar to proficient) understanding of Cummins products (engines, power generators, components, marine products, high horsepower products, Dodge applications, etc) Intermediate (familiar to proficient) understanding of diesel engine operation, parts, and warranty support to our end users and fleet users. Understanding of Logistical concepts. Understanding and ability to expand on knowledge of Engine Familiarization. Interpret schematic/blueprints/wiring diagrams. Shift timing= Night shift = 5:30 PM-2:30 AM

Job Summary: This position provides routine support to customers, including end-users, distributors, and/or dealers, seeking information through various mediums, under limited supervision Key Responsibilities: Document customer inquiry information within appropriate Cummins systems Provide prompt assistance to customers through various media. Multi-Skill/Multi-channel support (Chat/Email/Phone) Resolves routine customer issues through a basic understanding of Cummins processes, systems and practices Escalate non-routine issues, providing documentation through process Understands new and existing Cummins processes, systems and practices Contributes ideas and suggestions on how the existing processes can be made more customer centric or efficient External Qualifications and Competencies Competencies: Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Collaborates - Building partnerships and working collaboratively with others to meet shared objectives. Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. Customer focus - Building strong customer relationships and delivering customer-centric solutions. Manages conflict - Handling conflict situations effectively, with a minimum of noise. Nimble learning - Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder. Service Capability, Capacity and Coverage - Applies the Service Capability, Capacity and Coverage process to understand customer expectations, business priorities, and where products are operating to provide capable and consistent service through available parts, information, tools, and qualified technicians according to published standards; analyzes service capability metrics to identify, prioritize and resolve channel development opportunities within the service network. Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done. Warranty Process - Analyzes customer issues to verify root cause of failure and associated progressive damage using Cummins published service information; interprets the warranty administration manual to determine eligibility for coverage and claim requirements; identifies items associated with repair that can be covered and communicates to stakeholders; files a claim in the appropriate system using proper documentation and requirements to receive accurate settlement. Values differences - Recognizing the value that different perspectives and cultures bring to an organization. Education, Licenses, Certifications: High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations. This position may require licensing for compliance with export controls or sanctions regulations. Experience: Requires previous relevant work experience; prior technical experience and/ or customer service experience is preferred. Additional Responsibilities Unique to this Position Product & Service Information Level 1 (PSI) Intermediate (familiar to proficient) understanding of Cummins products (engines, power generators, components, marine products, high horsepower products, Dodge applications, etc) Intermediate (familiar to proficient) understanding of diesel engine operation, parts, and warranty support to our end users and fleet users. Understanding of Logistical concepts. Understanding and ability to expand on knowledge of Engine Familiarization. Interpret schematic/blueprints/wiring diagrams. Shift timing= Night Shift= 5:30 PM-2:30 AM

Job Summary: This position provides routine support to customers, including end-users, distributors, and/or dealers, seeking information through various mediums, under limited supervision Key Responsibilities: Document customer inquiry information within appropriate Cummins systems Provide prompt assistance to customers through various media. Multi-Skill/Multi-channel support (Chat/Email/Phone) Resolves routine customer issues through a basic understanding of Cummins processes, systems and practices Escalate non-routine issues, providing documentation through process Understands new and existing Cummins processes, systems and practices Contributes ideas and suggestions on how the existing processes can be made more customer centric or efficient External Qualifications and Competencies Competencies: Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Collaborates - Building partnerships and working collaboratively with others to meet shared objectives. Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. Customer focus - Building strong customer relationships and delivering customer-centric solutions. Manages conflict - Handling conflict situations effectively, with a minimum of noise. Nimble learning - Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder. Service Capability, Capacity and Coverage - Applies the Service Capability, Capacity and Coverage process to understand customer expectations, business priorities, and where products are operating to provide capable and consistent service through available parts, information, tools, and qualified technicians according to published standards; analyzes service capability metrics to identify, prioritize and resolve channel development opportunities within the service network. Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done. Warranty Process - Analyzes customer issues to verify root cause of failure and associated progressive damage using Cummins published service information; interprets the warranty administration manual to determine eligibility for coverage and claim requirements; identifies items associated with repair that can be covered and communicates to stakeholders; files a claim in the appropriate system using proper documentation and requirements to receive accurate settlement. Values differences - Recognizing the value that different perspectives and cultures bring to an organization. Education, Licenses, Certifications: High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations. This position may require licensing for compliance with export controls or sanctions regulations. Experience: Requires previous relevant work experience; prior technical experience and/ or customer service experience is preferred. Additional Responsibilities Unique to this Position Product & Service Information Level 1 (PSI) Intermediate (familiar to proficient) understanding of Cummins products (engines, power generators, components, marine products, high horsepower products, Dodge applications, etc) Intermediate (familiar to proficient) understanding of diesel engine operation, parts, and warranty support to our end users and fleet users. Understanding of Logistical concepts. Understanding and ability to expand on knowledge of Engine Familiarization. Interpret schematic/blueprints/wiring diagrams. Shift timing - Night shift = 5:30 PM-2:30 AM

BPO JOBS | GURGAON | NOIDA | WALK IN INTERVIEW | WORK FROM OFFICE | VOICE PROCESS | NO CHARGES | NO SALES | NO TARGET | IMMEDIATE JOINING Hello Jobseekers!! Greetings From ShiningStars ITPL "Ready to make a real impact on customers worldwide? We're looking for enthusiastic and empathetic individuals, from freshers to seasoned professionals, to join the customer care center." Location: Gurugram - Sector 18 and 20, Noida - Sector 60, 62, 63 and 127 Interview Mode: Only Walk-in Qualification: Any HSC passed can apply. Age Limit: Max. 30 Domain: Customer Support - Voice Process Immediate Joiners Preferred. Skills Required: Good command over English and Hindi speaking. Ability to remain calm with customers and understand their feelings. A logical approach to understanding issues and a willingness to find solutions. Roles and Responsibilities: Responding to inquiries, providing information, and resolving issues. Addressing concerns, managing complaints, and aiming for positive outcomes. Fostering trust and loyalty through helpful and positive interactions. Documenting interactions and collecting feedback for service improvement. Escalate problems to senior staff or specialized departments when required to ensure they're resolved effectively. Working effectively with other team members and departments to ensure seamless customer support. Salary: GURUGRAM Fresher - Up to 25k CTC Experience - Max. 32k CTC NOIDA Fresher - Up to 25k CTC Experience - Max. 30k CTC Feel free to connect over call or share your resume on WhatsApp @ 9569433682 - Indrajeet to get your interview aligned. Please share this job with your friends/colleagues/any job seeker, so that you can be a helping hand for someone who is/are looking for a job or job change. For more job updates or any job-related query, you can join my WhatsApp group as well, link given: https://rb.gy/elrvxh #JOBS #NAUKRI #FRESHER #EXPERIENCE #COMPANYJOBS #MNC #HIRING #TRAVEL #BPO #BANKING #TELECOM #ECOMMERCE #WORKFROMOFFICE #JOBHUNT #HEALTHCARE