Process Associate - Customer Service

0 - 4 years

1 - 4 Lacs

rajarhat

Posted:2 days ago| Platform: Naukri logo

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Skills Required

customer service operations management customer experience customer centric customer focus csat customer queries

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibility

  • Handle customer inquiries and resolve issues professionally.
  • Provide exceptional customer service through various channels.
  • Collaborate with internal teams to improve processes and procedures.
  • Analyze customer feedback and suggest improvements.
  • Maintain accurate records of customer interactions and transactions.
  • Identify opportunities to upsell and cross-sell products or services.

Job Requirements

  • Excellent communication and interpersonal skills.
  • Ability to work in a team environment and adapt to changes.
  • Strong problem-solving and analytical skills.
  • Proficient in using computer systems and software applications.
  • Ability to handle multiple tasks and prioritize responsibilities.
  • Strong attention to detail and organizational skills.

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HUMAN BEFORE RESOURCE PRIVATE LIMITED

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