211 Customer Centric Jobs - Page 8

Ready to shape the future of work? At Genpact, we don't just adapt to change we drive it. AI and digital innovation are redefining industries and were leading the charge. Genpact’s AI Gigafactory, our first accelerator industry, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today Inviting applications for the role of Process Developer, Contract Admin. In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement Active user of Internet and online applications. We are looking for someone with deep understanding and ability to perform day-to-day operations while maintaining SLA. Responsibilities • Respond to customer inquiries and problem critical issues • Provide support for data collection to enable Audit function. • Maintain a detailed understanding of client process and policies • Responsible to demonstrate capacity for critical thinking and analysis. • Should be very proficient with SAP (OTC module) • Candidate should be comfortable with night shift. • Should have indepth knowledge of Order Management Qualifications Minimum qualifications • Significant experience in Contract Admin/ Order management • B.Com • SAP knowledge • End to End OTC knowledge Preferred qualifications • knowledge of Master Data • Basic knowledge of MS office • Effective probing skills and analyzing / understanding skills • Problem solving skills with customer centric approach • Strong English language skills (verbal and written) • Attention to detail. • Proven understanding on Sales Force W hy join Genpact? • Be a transformation leader Work at the cutting edge of AI, automation, and digital innovation • Make an impact Drive change for global enterprises and solve business challenges that matter • Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities • Work with the best Join 140,000+ bold thinkers and problem-solvers who push boundaries every day • Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Lets build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

- Senior Most Person & overall In-Charge of Showroom - Excellent Communication & Networking Skills - Business/Profit Centre Head - Responsible for Sales Target Achievement & Customer Experience - Planning and Monitoring of Monthly Sales Activity Perks and benefits Incentives on Target Achievement :- Upto 3.00 lacs

- Manage team of 6 RMs - Leadership & Motivational Skills - Achieving Team Sales Targets - Plan & Execute Events - Ensure Customer Satisfaction - Track all enquiries & monitor daily activities - Organize field task - Coordinate across departments Perks and benefits Incentives on Target Achievement :- Upto 2.00 lacs

- Result Oriented - Team Player - Excellent Communication & Selling Skills - Customer Centric - Achieve Targets - Understanding customer requirements & building strong customer relations Perks and benefits Incentives on Target Achievement :- Upto 1.80 lacs

Job Purpose and Impact The Enterprise Resource Planning (ERP) Basis Engineer will architect, design and develop new and existing digital solutions for the organization's ERP digital portfolio In this role, you will discover and deliver solutions to complex and varied problems to enable the company's digital future You will bring order to ambiguous scenarios and apply in depth and broad knowledge of architectural, engineering and security practices to ensure your solutions are scalable, resilient and robust and will share knowledge on modern practices and technologies to the shared engineering community, Key Accountabilities Apply software engineering patterns and principles to design, develop, test, integrate, maintain and troubleshoot complex and varied software solutions and incorporate security practices in newly developed and maintained applications, Managing SAP system operations and Life cycle management, including installations, upgrades, and daily administration, to ensure optimal performance and functionality of S/4 HANA Suites and other SAP applications platforms (e-g , HANA, S/4 suite, SAP Business suite) Troubleshoot system errors and performance issues, providing proactive solutions, Configure and manage data archiving in SAP using Content server or SAP approved 3rd party solutions like Open text, Working towards automating various day to day operational tasks Able to coordinate and orchestrate the work between the teams Qualifications Bachelor's degree in computer science, system analysis or a related study, or equivalent experience Hands-on experience of 3 to 8 years in SAP BASIS & HANA administration Experience working in a global environment and with virtual teams, Hands-on experience in SAP technologies like S/4 HANA suite, SAP Business suite applications Experience of technical evaluations of applications, databases and integrations Experience of resolving technical issues, deep problem-solving skills, including those involving 3rd parties Experience in backup/Restore/Recovery of SAP/Oracle installations, Server Monitoring and optimizing techniques Experience with SAP HANA, , MS SQL Oracle database Excellent analytical, technical and problem-solving skills, Root cause eradication mindset, Proactive approach, Receiver/Customer centricity, Familiar with ITIL concepts of Service Management, Change Management and Root Cause Analysis and using the ITIL tools like Service Now, BMC Remedy Cloud knowledge and understanding of hyperscalers platform setup for SAP applications (e-g , experience of working in Public Cloud Domains like Microsoft Azure, AWS and GCP) Good communication skills to interact with cross-functional and global teams, Ability to multi task and exercise independent working under minimal supervision

Title: Executive / Sr. Executive (Student Success) Required Educational Qualification: Any Graduate or Postgraduate Desired Experience: 1 - 4 years Job Objective: Objective is to provide professional guidance to students interested in studying in an Indian College / University for higher education. Job Description: Helping the registered users of shiksha.com (students / parents) to take the unbiased and informed decision on making the right choices for institutes to enroll for higher studies. Understand their requirements in-terms of courses, college or university preference, course duration, fee structures and other criterions. Ensure conversions of potential online leads from the domestic section of the portal by virtual connects (Calls/Skype/whatsapp) into confirmed applications / admissions in the partner universities / Institutions Coordinate and maintain a strong relationship with students, institutions, universities and university spocs. Demonstrate expertise for counseling and shortlisting of colleges/ universities according to the student profile and ensure documentation. Maintain weekly/monthly reports and process related matrices showing progress on student conversions/target achievement Required Skills: Excellent communication both verbal and written Experience in education counselling Sales acumen and target orientation Documentation and customer engagement Desired Skills: Customer centric approach Interpersonal skills Data management and analytics Roles and Responsibilities Title: Executive / Sr. Executive (Student Success) Required Educational Qualification: Any Graduate or Postgraduate Desired Experience: 1 - 4 years Job Objective: Objective is to provide professional guidance to students interested in studying in an Indian College / University for higher education. Job Description: Helping the registered users of shiksha.com (students / parents) to take the unbiased and informed decision on making the right choices for institutes to enroll for higher studies. Understand their requirements in-terms of courses, college or university preference, course duration, fee structures and other criterions. Ensure conversions of potential online leads from the domestic section of the portal by virtual connects (Calls/Skype/whatsapp) into confirmed applications / admissions in the partner universities / Institutions Coordinate and maintain a strong relationship with students, institutions, universities and university spocs. Demonstrate expertise for counseling and shortlisting of colleges/ universities according to the student profile and ensure documentation. Maintain weekly/monthly reports and process related matrices showing progress on student conversions/target achievement Required Skills: Excellent communication both verbal and written Experience in education counselling Sales acumen and target orientation Documentation and customer engagement Desired Skills: Customer centric approach Interpersonal skills Data management and analytics

locationsIN - Navi Mumbaiposted onPosted 30+ Days Ago job requisition idR140171 Opportunity Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence. At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics. Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk. We Offer A tailored onboarding and induction with access to a wide range of training schemes to help with your learning and development. Setting you up for success is important to us. An annual bonus based on company performance. Every colleague at Maersk has access to a fantastic range of wellbeing, mental health support and financial advice through our Employee Assistance Program. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. Whilst the role is advertised as full-time, we would be happy to discuss possible flexible working options and what that might look like for you. Below mentioned is the brief summary for your kind reference. Candidate should be from Customer Service Background. 7-10 Plus Years of overall experience Team Handling & Stake holder management experience BPO Experience is Must Span of Control - 25-30 team members What we are looking for : Team Leader who has got relevant experience in managing customer centric team. Team Lead who can independently handle the customer service segment of an entity of smaller size and little complexity in a BU. Manages a team to deliver the day to day activities. Should have the knack to identify the errors. Responsible for the day-to-day activities of your team To assist with monitoring the financial performance of the team. Preparation of current financial reports and forecasts for future business growth including. Prospects for future growth of team and monitoring improvement areas. Comply with all the financial and legal requirements, responsibilities, and obligations Excellent stakeholder management skill Candidate should possess excellent communication skills. Team Management skills is must Knowledge in Gallup / NPS ( Not mandate) Candidate should be customer centric Preferably - Shipping / Logistics background/ Procurement side 3-4 Years of team handling experience is must. Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing .

Basic Section No. Of Position 1 Grade 11 Level NA Organisational BUSINESS Metals BUSINESS_UNIT-1 Copper Manufacturing Dahej BUSINESS_UNIT-2 Copper Recycling Project BUSINESS_UNIT-3 Copper Recycling Project DEPARTMENT-1 Tech-Unit IT Country India State Gujarat Worksite Pakhajan, Gujarat Industry Manufacturing Function Information Technology Skills Skill Hardware LAN Security IT Applications Asset Management It Infrastructure Management Minimum Qualification Computer Science Engineering Master In Computer Science CERTIFICATION No data available About The Role Job Purpose To oversee servers, computer hardware and IT networks (LAN/WAN) and CCTV and ensure appropriate maintenance, upgradation and integration to improve efficiencies. To partner in continuous improvement initiatives through Information Technology support to incorporate changes and improve productivity to match current and future business needs \ Budgetery Responsibilty: Tracking and utilizing CAPEX budgets for increasing efficiencies of user departments without budget over-runs in the specified period Compliance - Renewing necessary licenses for usage of IT software and applications through necessary documentation and processes Implementing compliance of IT Security on Server and Desktop as per Corporate and Unit IT policy. Implementing compliances related to ISO 27001 or other applicable upgraded certifications and interfacing with external agencies for periodic audits Others Customer Centric: Maintaining fault tolerance backup network links to provide application availability to users in case of crashes with least failure over time. Providing IT related support to Automation and Electrical department to integrate their systems for real time and on-line access Others Planning: Giving inputs for CAPEX & OPEX plan and budget based on SWOT, emerging needs of the business, upgradation of infrastructure de-supported by OEM Identifying new requirement in IT Infrastructure such as Server, Storage, Network Take care of daily operational needs

Job Objective: Objective is to provide professional guidance to students interested in studying in an Indian College / University for higher education. Job Description: Helping the registered users of shiksha.com (students / parents) to take the unbiased and informed decision on making the right choices for institutes to enroll for higher studies. Understand their requirements in-terms of courses, college or university preference, course duration, fee structures and other criterions. Ensure conversions of potential online leads from the domestic section of the portal by virtual connects (Calls/Skype/whatsapp) into confirmed applications / admissions in the partner universities / Institutions Coordinate and maintain a strong relationship with students, institutions, universities and university spocs. Demonstrate expertise for counseling and shortlisting of colleges/ universities according to the student profile and ensure documentation. Maintain weekly/monthly reports and process related matrices showing progress on student conversions/target achievement Required Skills: Excellent communication both verbal and written Experience in education counselling Sales acumen and target orientation Documentation and customer engagement Desired Skills: Customer centric approach Interpersonal skills Data management and analytics Roles and Responsibilities Job Objective: Objective is to provide professional guidance to students interested in studying in an Indian College / University for higher education. Job Description: Helping the registered users of shiksha.com (students / parents) to take the unbiased and informed decision on making the right choices for institutes to enroll for higher studies. Understand their requirements in-terms of courses, college or university preference, course duration, fee structures and other criterions. Ensure conversions of potential online leads from the domestic section of the portal by virtual connects (Calls/Skype/whatsapp) into confirmed applications / admissions in the partner universities / Institutions Coordinate and maintain a strong relationship with students, institutions, universities and university spocs. Demonstrate expertise for counseling and shortlisting of colleges/ universities according to the student profile and ensure documentation. Maintain weekly/monthly reports and process related matrices showing progress on student conversions/target achievement Required Skills: Excellent communication both verbal and written Experience in education counselling Sales acumen and target orientation Documentation and customer engagement Desired Skills: Customer centric approach Interpersonal skills Data management and analytics

Role: Product Manager- AI Platform Location: Bangalore Hybrid: Yes About Wadhwani Foundation: Wadhwani Foundation is a global, technology-driven not-for-profit organization dedicated to accelerating economic growth and creating large-scale job opportunities through entrepreneurship, innovation, and skill development. Operating in over 25 emerging economies across Asia, Africa, and Latin America, our mission is ambitious: enabling the creation of 10 million jobs and facilitating placements for 25 million people by 2030. Our team operates with a startup mindsetfast-paced, flexible, and highly innovative. We believe in creating seamless, impactful, and user-centric technology solutions to empower entrepreneurs globally. Role Overview: We are seeking a highly motivated Manager for Customer Insights and Research to join our product team. In this role, you will focus on understanding and capturing customer needs, behaviour and feedback through structured research and surveys. Your insights will directly influence our product development and program enhancements, ensuring we remain responsive and impactful. Key Responsibilities: Customer Research & Insights: Design, conduct, and analyze qualitative and quantitative research studies, including surveys, interviews, and user feedback sessions for all products of Wadhwani foundation. Identify customer needs, pain points, preferences, and analyse user behavior to support product development and improvement. Compile research findings into clear, actionable insights for cross-functional teams. Survey Design & Execution: Identify and develop effective survey instruments tailored to specific research goals. Oversee the end-to-end execution of surveys, ensuring high response rates and data integrity. Manage and analyse survey data to uncover meaningful trends and actionable insights. Stakeholder Collaboration: Work closely with product managers, designers, engineers, and program teams to integrate research findings into product and service enhancements. Clearly communicate research insights and recommendations to internal stakeholders through presentations, reports, and dashboards. Data Management & Reporting: Maintain organized records of research data, ensuring accuracy and confidentiality. Prepare detailed research reports highlighting critical insights, trends, and strategic recommendations. Continuous Improvement: Continuously refine research methodologies and tools to enhance accuracy, reliability, and effectiveness. Stay informed about best practices in research methodologies and analytics tools, implementing innovations as appropriate. Qualifications: Bachelor's degree in Business, Social Sciences, Psychology, Market Research, or a related field. 4+ years of experience conducting qualitative and quantitative research or customer insights in a product-focused organizations or a leading market research organisation. Proficiency in survey design tools (e.g., SurveyMonkey, Wufoo Qualtrics) and analytical tools (e.g., Excel, SPSS, R) and visualisation tools Exceptional analytical skills, attention to detail, and ability to interpret complex datasets. Strong communication and presentation skills with the ability to clearly articulate insights and recommendations to diverse stakeholders. Passionate about user experience, social impact, and using research to drive positive outcomes. Why Join Us: Contribute directly to impactful global initiatives supporting entrepreneurship and economic growth. Be part of a collaborative, inclusive culture focused on innovation and excellence. Opportunity for professional growth within a globally recognized foundation. Engage with diverse stakeholders across multiple countries and sectors.

Role Overview We are seeking a dynamic and customer-centric Program Manager ( Experiential Learning ) to lead customer engagements, faculty coordination (internal & external), technical operations, and digital initiatives at our prestigious VLSI Finishing School, ChipEdge Technologies . The ideal candidate will be passionate about education, skilled in managing diverse stakeholders, and adept at bringing automation and digitalization into academic operations. The Program Manager (LX) will serve as the bridge between students, faculty, industry experts, and the internal teams to ensure an excellent customer experience, batch management, and successful placement outcomes. Key Responsibilities Customer & Student Engagement Act as the primary point of contact for all student interactions pre- & post-enrollment. Regularly monitor student satisfaction and proactively address concerns. Drive collection of Google Reviews and student testimonials to enhance digital reputation. Batch and Program Management Plan, launch, and manage multiple batches across various VLSI programs. Coordinate with program coordinators and placement coordinators to ensure smooth scheduling, assessments, and feedback loops. Maintain a high standard of batch discipline, student communication, and operational efficiency. Faculty Coordination Identify, onboard, and manage external faculty from the VLSI industry. Collaborate with internal faculty to plan course delivery schedules and ensure academic rigor. Arrange expert lectures, workshops, and industrial interaction sessions. Placement Coordination Work closely with the placement team to ensure strong placement support for each batch. Organize pre-placement training sessions, mock interviews, and resume workshops. Automation & Digitalization Implement automation in batch management, feedback collection, attendance tracking, and reporting. Coordinate with external LMS teams for feature enhancements and integrations. Suggest and deploy tools for operational efficiency (scheduling platforms, reporting dashboards, etc.). Cross-Functional Collaboration Coordinate between program coordinators, placement coordinators, faculty, and the LMS team. Prepare regular reports on batch progress, customer feedback, placement status, and operational improvements for management. Qualifications Bachelor's degree in Electronics/Electrical Engineering (Mandatory). MBA/PGDM or Diploma in Management (preferred). Demonstrated experience in digital platforms, automation tools, or EdTech operations is an advantage. Experience Required Overall Experience: 5-10 years. Relevant Experience: Minimum 2 years in a Finishing School or EdTech company managing program delivery, faculty, and customer relations. Key Skills Strong customer focus and interpersonal skills. Excellent organizational and coordination abilities. Prior experience with digital tools, CRMs, LMS platforms, and automation tools. Strong communication and problem-solving skills. Ability to manage multiple programs and stakeholders simultaneously. Tech-savvy, with a passion for driving digital initiatives. Preferred Traits Ownership mindset and ability to drive things independently. High energy and commitment to academic excellence and customer success. Process-oriented thinking with attention to detail. Application Instructions If you are excited to help shape the careers of future VLSI professionals and lead operational excellence through digital transformation, we invite you to apply with your updated resume and a brief cover note highlighting your relevant experience.

Role & responsibilities 1. Leads the entire service division in India 2. Highly skilled in preparing the blueprint of planning, budgeting and execution of projects 3. Does on site commissioning of automation software products at client site and ensures implementation within provided deadlines 4. Discussing potential projects and project parameters with the client, executives and software developers 5. Analyses the plant assets, architecture and the time required to commission the product 6. Prepares and presents project execution details and proposals and drives client contract negotiations 7. Demonstrates a strong working knowledge of the solutions to address client inquiries and concerns on site 8. Possesses the ability to deploy single-handed solutions. Hence, comfortable and experienced in successfully working in the start-up environment 9. Travels Regionally Preferred candidate profile 1. Excellent communication, social, and organizational skills to build relationships based on trust, reliability, and consistency 2. Must have experience in interfacing, commissioning of process automation software along with networking, LAN in power plants or any other process industry 3. Determined and self-motivated 4. Bachelors degree in relevant major or relevant experience 5. Send your resumes to recruitindia@bnftech.com. Candidates will be informed via e-mail/Mobile for interview Perks and benefits 5 Days a week working Work life balance Mediclaim and Personal Accident Cover

Job Objective: Objective is to provide professional guidance to students interested in studying in an Indian College / University for higher education. Job Description: Helping the registered users of shiksha.com (students / parents) to take the unbiased and informed decision on making the right choices for institutes to enroll for higher studies. Understand their requirements in-terms of courses, college or university preference, course duration, fee structures and other criterions. Ensure conversions of potential online leads from the domestic section of the portal by virtual connects (Calls/Skype/whatsapp) into confirmed applications / admissions in the partner universities / Institutions Coordinate and maintain a strong relationship with students, institutions, universities and university spocs. Demonstrate expertise for counseling and shortlisting of colleges/ universities according to the student profile and ensure documentation. Maintain weekly/monthly reports and process related matrices showing progress on student conversions/target achievement Required Skills: Excellent communication both verbal and written Experience in education counselling Sales acumen and target orientation Documentation and customer engagement Desired Skills: Customer centric approach Interpersonal skills Data management and analytics Why Join Us: This is a unique opportunity to work on innovative and disruptive technology driven business solutions that are shaping the future of the industry. We are looking for candidates who are willing to work passionately in a fast-paced environment and are ready to enhance their skills by learning something new. Being a part of InfoEdge, will allow you to unleash your potential and carve your own career. To learn more about Info Edge visit http://www.infoedge.in/ Roles and Responsibilities Job Objective: Objective is to provide professional guidance to students interested in studying in an Indian College / University for higher education. Job Description: Helping the registered users of shiksha.com (students / parents) to take the unbiased and informed decision on making the right choices for institutes to enroll for higher studies. Understand their requirements in-terms of courses, college or university preference, course duration, fee structures and other criterions. Ensure conversions of potential online leads from the domestic section of the portal by virtual connects (Calls/Skype/whatsapp) into confirmed applications / admissions in the partner universities / Institutions Coordinate and maintain a strong relationship with students, institutions, universities and university spocs. Demonstrate expertise for counseling and shortlisting of colleges/ universities according to the student profile and ensure documentation. Maintain weekly/monthly reports and process related matrices showing progress on student conversions/target achievement Required Skills: Excellent communication both verbal and written Experience in education counselling Sales acumen and target orientation Documentation and customer engagement Desired Skills: Customer centric approach Interpersonal skills Data management and analytics Why Join Us: This is a unique opportunity to work on innovative and disruptive technology driven business solutions that are shaping the future of the industry. We are looking for candidates who are willing to work passionately in a fast-paced environment and are ready to enhance their skills by learning something new. Being a part of InfoEdge, will allow you to unleash your potential and carve your own career. To learn more about Info Edge visit http://www.infoedge.in/

Skill required: Next Generation Customer Operations - Customer Service Designation: Inbound Sales Representative Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Looking for a candidate who is good in communication and has good knowledge on metrics of Customer Support Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships. What are we looking for? Candidates are required to have excellent communication skills - written and verbal with absence of mother tongue influence Strong Comprehension skills are key on this project. Ability to comprehend US customer needs through phone communication, translate the need into process query and provide the right resolution in a clear and concise manner Willingness to work mainly US shifts in a 24/7 environment with shift rotations Prior Voice Experience Mandatory. Preferably US Process (Telecom) Ability to multitask and work with multiple tools to provide the best resolution Functional knowledge of using CRM solution and MS Excel Domain knowledge of US Customer Service, preferably Telecom industry Job requires the candidate to be confident, probe for responses and empathize with customers. Needs to be customer centric with strong conversational skills Typing speed (Speed – 25 words per minute – 85% accuracy) Sales/Retention/Tech experience would be an added advantage (International BPO Customer Service:Voice - Preferably US customer service / US Telecom) Proficient in spoken English, Comprehension skills Ability to Multitask Sales/Retention experience will be an added advantage Roles and Responsibilities: Provide resolution to the customer based on process knowledge and training provided, utilizing the company's internal CRM/mainframe systems and customer purchase orders Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions on the internal systems Should have good command over Grammar and be able to probe well & comprehend Should possess willingness to help the customers by taking ownership Ability to present solution to the customer and add value on calls Should be able to summarize the conversation while providing the resolution Access the company's internal systems to obtain and extract accurate information and provide customer service management with the data for inclusion in various scheduled and special reports Maintain customer records by updating account information Ability to think out of the box Ability to work in a dynamic and innovative environment by contributing towards ideation for the project Qualifications Any Graduation

Skill required: Next Generation Customer Operations - Customer Service Designation: Inbound Sales Representative New Assoc Qualifications: Any Graduation Years of Experience: 0 to 1 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Looking for a candidate who is good in communication and has good knowledge on metrics of Customer Support Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships. What are we looking for? Candidates are required to have excellent communication skills - written and verbal with absence of mother tongue influence Strong Comprehension skills are key on this project. Ability to comprehend US customer needs through phone communication, translate the need into process query and provide the right resolution in a clear and concise manner Willingness to work mainly US shifts in a 24/7 environment with shift rotations Prior Voice Experience Mandatory. Preferably US Process (Telecom) Ability to multitask and work with multiple tools to provide the best resolution Functional knowledge of using CRM solution and MS Excel Domain knowledge of US Customer Service, preferably Telecom industry Job requires the candidate to be confident, probe for responses and empathize with customers. Needs to be customer centric with strong conversational skills Typing speed (Speed – 25 words per minute – 85% accuracy) Sales/Retention/Tech experience would be an added advantage International BPO Customer Service:Voice - Preferably US customer service / US Telecom) Proficient in spoken English, Comprehension skills Ability to Multitask Sales/Retention experience will be an added advantage Roles and Responsibilities: Provide resolution to the customer based on process knowledge and training provided, utilizing the company's internal CRM/mainframe systems and customer purchase orders Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions on the internal systems Should have good command over Grammar and be able to probe well & comprehend Should possess willingness to help the customers by taking ownership Ability to present solution to the customer and add value on calls Should be able to summarize the conversation while providing the resolution Access the company's internal systems to obtain and extract accurate information and provide customer service management with the data for inclusion in various scheduled and special reports Maintain customer records by updating account information Ability to think out of the box Ability to work in a dynamic and innovative environment by contributing towards ideation for the project Qualifications Any Graduation

At Allstate, great things happen when our people work together to protect families and their belongings from lifes uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. About The Role The Application Developer Consultant II develops code for intermediate modules, participates in design reviews, conducts code reviews, creates test plans and participates in testing reviews, and resolves moderate defects. The Consultant II designs, documents, reviews, and maintains components of software solutions for intermediate projects. Under limited supervision, the Application Developer Consultant II, works closely with business partners and Project Mangers to identify needs and design technology solutions toincrease operational efficiency, reduce compliance risks and/or advance strategic initiatives. Their work can vary from tactical solutions that need to be delivered within a few days, to a strategic project that may shape how a business unit will operate far into the future. They may be responsible for all phases or portions of the development cycle beginning withconcept modeling and requirements gathering, to release and ongoing user support. About The Role Lead Software Engineer I with 6-8 years of hands-on development experience in .NET Stack, also should have an Idea about RESTful web services, candidate should be ready to learn new tech stack such as React, Go. Should have good communication skills. Lead Software Engineer I develops code for intermediate to complex modules, participates in design reviews, conducts code reviews, creates test plans and participates in testing reviews, and resolves moderate to complex defects. This position designs, documents, reviews, and maintains components of software solutions for intermediate projects. This application developer will join a team of technical professionals on .NET based Applications for the Arity which is a technology company within Allstate. Primary Skills Customer Centricity, Digital Literacy, Inclusive Leadership, Learning Agility, Results-Oriented Shift Time Recruiter Info Annapurna Jha ajhat@allstate.com About Allstate Joining our team isnt just a job "” its an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good. Youll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, weve proven that Allstate empowers everyone to lead, drive change and give back where they work and live. Good Hands. Greater Together. The Allstate Corporation is one of the largest publicly held insurance providers in the United States. Ranked No. 84 in the 2023 Fortune 500 list of the largest United States corporations by total revenue, The Allstate Corporation owns and operates 18 companies in the United States, Canada, Northern Ireland, and India. Allstate India Private Limited, also known as Allstate India, is a subsidiary of The Allstate Corporation. The India talent center was set up in 2012 and operates under the corporations Good Hands promise. As it innovates operations and technology, Allstate India has evolved beyond its technology functions to be the critical strategic business services arm of the corporation. With offices in Bengaluru and Pune, the company offers expertise to the parent organizations business areas including technology and innovation, accounting and imaging services, policy administration, transformation solution design and support services, transformation of property liability service design, global operations and integration, and training and transition. Learn more about Allstate India here.

At Allstate, great things happen when our people work together to protect families and their belongings from lifes uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. About The Role The Accounting Sr Consultant performs complex activities related to special accounting projects, preparation of financial reports/models and analysis of financial/accounting data. Key Responsibilities "¢ Uses advanced accounting principles and understands the concepts, rules and terminology to the science of accounting "¢ Breaks down complex information in a systematic and communicable manner "¢ Identifies, develops and applies ideas and approaches to complicated issues, solving problems and accomplishing goals "¢ Reviews and analyzes ambiguous problems and complicated Accounting/Financial/technical information issues "¢ Applies strong understanding of industry practices and integrates accounting knowledge with business goals and strategy "¢ Plans, implements and manages moderately-scaled projects Education "¢ 4 year Bachelors Degree (Preferred) Experience "¢ 3 or more years of experience (Preferred) Supervisory Responsibilities "¢ This job does not have supervisory duties. Education & Experience (in lieu) "¢ In lieu of the above education requirements, an equivalent combination of education and experience may be considered. Primary Skills Accounting, Corporate Accounting, Customer Centricity, Digital Literacy, Financial Accounting, Financial Analysis, Financial Statement Analysis, Inclusive Leadership, Learning Agility, Results-Oriented Shift Time Recruiter Info Diksha Prasad dprbd@allstate.com About Allstate Joining our team isnt just a job "” its an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good. Youll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, weve proven that Allstate empowers everyone to lead, drive change and give back where they work and live. Good Hands. Greater Together.® The Allstate Corporation is one of the largest publicly held insurance providers in the United States. Ranked No. 84 in the 2023 Fortune 500 list of the largest United States corporations by total revenue, The Allstate Corporation owns and operates 18 companies in the United States, Canada, Northern Ireland, and India. Allstate India Private Limited, also known as Allstate India, is a subsidiary of The Allstate Corporation. The India talent center was set up in 2012 and operates under the corporations Good Hands promise. As it innovates operations and technology, Allstate India has evolved beyond its technology functions to be the critical strategic business services arm of the corporation. With offices in Bengaluru and Pune, the company offers expertise to the parent organizations business areas including technology and innovation, accounting and imaging services, policy administration, transformation solution design and support services, transformation of property liability service design, global operations and integration, and training and transition. Learn more about Allstate India here.

Job Objective: Objective is to provide professional guidance to students interested in studying in an Indian College / University for higher education. Job Description: Helping the registered users of shiksha.com (students / parents) to take the unbiased and informed decision on making the right choices for institutes to enroll for higher studies. Understand their requirements in-terms of courses, college or university preference, course duration, fee structures and other criterions. Ensure conversions of potential online leads from the domestic section of the portal by virtual connects (Calls/Skype/whatsapp) into confirmed applications / admissions in the partner universities / Institutions Coordinate and maintain a strong relationship with students, institutions, universities and university spocs. Demonstrate expertise for counseling and shortlisting of colleges/ universities according to the student profile and ensure documentation. Maintain weekly/monthly reports and process related matrices showing progress on student conversions/target achievement Required Skills: Excellent communication both verbal and written Experience in education counselling Sales acumen and target orientation Documentation and customer engagement Desired Skills: Customer centric approach Interpersonal skills Data management and analytics Roles and Responsibilities Job Objective: Objective is to provide professional guidance to students interested in studying in an Indian College / University for higher education. Job Description: Helping the registered users of shiksha.com (students / parents) to take the unbiased and informed decision on making the right choices for institutes to enroll for higher studies. Understand their requirements in-terms of courses, college or university preference, course duration, fee structures and other criterions. Ensure conversions of potential online leads from the domestic section of the portal by virtual connects (Calls/Skype/whatsapp) into confirmed applications / admissions in the partner universities / Institutions Coordinate and maintain a strong relationship with students, institutions, universities and university spocs. Demonstrate expertise for counseling and shortlisting of colleges/ universities according to the student profile and ensure documentation. Maintain weekly/monthly reports and process related matrices showing progress on student conversions/target achievement Required Skills: Excellent communication both verbal and written Experience in education counselling Sales acumen and target orientation Documentation and customer engagement Desired Skills: Customer centric approach Interpersonal skills Data management and analytics

HBR IS CONDUCTING WALK IN DRIVE FOR INTERNATIONAL NON VOICE & VOICE PROCESS Interview Venue: Human Before Resource Private Limited. Block F-1 Sector 3 Office Number - B001 Near- Beside HCL Technologies (Sector 16 Noida Metro Ranjnigandha Gate) Noida -201301 Interested fresher/experienced candidates can share their updated CV on the below WhatsApp number for booking interview slot. Call & WhatsApp No: 9147047909, 9147047908, 8882138273, 7290845078 Job Location - Noida Eligibility: Graduate Fresher & UG With Exp can apply. ( Pursuing candidates are not eligible.)Excellent English communication is mandatory. Desired Candidate Profile Candidates must have excellent communication in English. Candidates should be comfortable with night shifts Candidates should be comfortable with work from office. Candidates should have all marksheets and certificates. Candidates should have all government ID proofs ( Aadhar Card and PAN Card) Candidates have to come to office for walk-in interview. Candidates should be located within 25-30 kms of boundary from office location. Candidates should be immediate joiners. Perks and Benefits. Permanent and full time opportunity One way cab facility Incentives and allowances 5 Working Days Role & responsibilities: Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Record, track, and document all queries received, problem- solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements . Interview Venue: Human Before Resource Private Limited. Block F-1 Sector 3 Office Number - B001 Near- Beside HCL Technologies (Sector 16 Noida Metro Ranjnigandha Gate) Noida -201301 Interested fresher/experienced candidates can share their updated CV on the below WhatsApp number for booking interview slot. Call & WhatsApp No: 9147047909, 9147047908, 8882138273, 7290845078

Role & responsibilities Close Coordination with the Hospitals and the Medi Assist Internal Stake Holders for patients best discharge experience. Collaborate with the operations team to ensure timely and accurate data processing. Ensure maximum discharges are happening through the Raksha Prime Services. Use relevant tools and MIS tools to organize data for reporting purposes. Preferred candidate profile Qualification: Bachelor's/Masters Degree in the field of Pharmaceutical/Hospital Management/Medical Sciences/Insurance (but not Mandatory) Experience: 2-3 Years’ Experience Hospital/Medical/Health Insurance service. Candidates with experience in Hospital IP/OPD/Floor Management.

Interview Coordination Recruiter Contact: Ms.Afreen Manzoor Phone Number: +91-9320613279 Availability: 11:00 AM 5:00 PM About the Role Transcom, a global leader in customer experience solutions, is looking for Customer Support Associates to join our team. This role is ideal for individuals who excel in customer engagement, problem-solving, and technical support for international clients. We are currently hiring for the position of Customer Service Associate (US Travel Process) at Transcom, Jaipur . Key Responsibility Areas (KRA): Handling inbound and outbound calls related to hotel bookings and customer inquiries. Assisting customers with reservations, modifications, and cancellations. Providing exceptional customer service and maintaining professionalism at all times. Ensuring customer satisfaction by addressing concerns and resolving issues efficiently. Adhering to process guidelines and achieving assigned performance targets. Maintaining accurate records of customer interactions and transactions. Additional Information: Salary: 35,000 CTC + 8,000 Incentives Work Schedule: 5.5 Days Working (Rotational Shifts & Offs) Cab Facility: 180 per night shift for male employees & one-sided cabs for females during odd hours Eligibility: Any Graduate /Undergraduate with excellent communication skills and a minimum of 6 months of BPO experience

Role & responsibilities : The role holder is accountable for establishing Quality Management System (QMS) across BUs; managing and handling customer complaints; on time submission of 8D to the customers; analyzing internal rejections and facilitating to prepare CAPA; coordinating Daily Work Management (DWM) System of Quality; managing operations efficiently; reviewing quality records; validating quality MIS reports; adhering to customer visits, focusing on training and development of team members; hand-holding TQM projects; reviewing the effectiveness of calibration System; managing vendors; preparing and coordinating for TQM and Quality Review; handling of IR issues (Quality Function) in coordination with Manufacturing & HR; handling of Safety related activities in order to improve the profit of the organization as well as to retain the customers in the long run. IC - Calibration : The role holder is responsible for designing, developing, procuring, gauges, executing rework of gauges and alteration to next sizes; maintaining copies of National and International standards with respect to the recent edition (Specification Copies); extending support to all remote locations with respect to infrastructure for standards room, calibration support & audit support; adhering to calibration schedules for measuring instruments & checking gauges; handling IBR certification process for TPI facilities, ensuring statutory compliance, handling BIS certification process; facilitating ECT (Eddy Current Testing & Ultrasonic Testing) through external agency, maintaining standards room - testing equipment, measuring instruments & checking gauges, facilitating for MSA (Measurement System Analysis) and 100% adherence to safety norms, in order to ensure the usage of high-end testing process in the plant operations. IC - TQM : The role holder is responsible for facilitating TQM across the organization, ensuring vivid usage of TQM tools & practices in continual improvement projects, implementing TQM through SOP, QCPC, PMC, FO, Product Quality & Projects across all BUs, preparing & coordinating for TQM Consultant's visits, preparing & organizing for TQM Reviews, consolidation of MIS on TQM across all BUs and management reporting, supporting team to develop training modules, adhering to training calendar, driving TEI participation through Kaizen, SGA & CFT, nominating teams for TEI participation in external competitions and implementing TQM best practices, across all BUs, in order to enable a strong TQM Culture towards achieving the Business Results of the Organization through TQM way IC - Quality : The role holder is responsible for addressing customer complaints with 8D submission; monitoring & controlling internal rejections; preparing and implementing actions as per CAPA (Corrective Action & Preventive Action); conducting process audit & product audit as per the schedule & maintaining the appropriate records; coordinating for Daily Work Management (DWM) for quality related areas; handling operations efficiently at final inspection, UT / ECT; maintaining soft copies of quality records trough ERP & hard copies of the documents for future assessment & record; preparing & submitting MIS reports, adhering to customer visits; conducting training of new people about their job nature & quality systems; participating in TQM projects and adhering to safety norms, in order achieve 100% FTR Quality IC - QMS : The role holder is responsible for maintaining QMS Certification - IATF, PED, BIS, etc to sustain quality performance; planning & conducting internal audit & MRM; coordinating for external audits; providing support to conduct audit for new customers, sharing audit observation reports with appropriate recommendations; adhering to safety norms and extending support to perform QMS audit at remote locations, in order achieve 100% FTR Quality and targeted Customer Satisfaction Score. Key Accountability Statement Plan, prepare and co-ordinate for TQM & Quality Review on monthly basis, drive TQM initiative through Kaizen, SGA & CFT activities to eliminate top three defects {surface defects (dent & damages), weld defects and dimensional variation} and report the effectiveness of TQM and Quality through MIS, in order to ensure product quality in both regular and new products Establish Quality Management System (QMS); handle customer complaints with high priority and proper analysis; facilitate to prepare and submit 8D to customers on time; conduct quality reviews as per the set frequency in the respective areas of the operations with production team on rejections (in plant & customer) Initiate necessary corrective actions and preventive actions in order to meet quality targets (100% FTR) and ensure significant improvement in product quality (regular & new product) in order to improve Customer Scorecard Index Manage operations efficiently; conduct process audit and product audits for critical sizes in order to ensure consistency in the product quality and take a lead in quality improvements / process capability improvements based on the interactions with the vendors & customers in order to improve the effectiveness of quality management system Handle IR issues (Quality Function) in co-ordination with Manufacturing & HR; communicate the impact of IR issues with the respective shop floor members; plan and enhance the capability of supervisory staffs and shop floor associates in understanding customer requirements, customer processes and internal quality system with product application, in order to sustain customer complaints as zero

About The Role "¢To handle day to day trade transactions, understanding client requirements, "¢Co-ordination with cpc for transaction processing and discrepancy resolution, "¢Dealing and co-ordinating with various business groups within the bank, "¢Ensuring error-free and timely execution of trade transactions. "¢Ensuring compliance and internal guidelines are being adhered to "¢Co-ordinating with clients /Corr Banks for getting the queries raised by Trade Finance / CMS "¢Operations resolved in a timely manner. "¢Issuance of Letter of credit. "¢Initial scrutiny of documents for Trade before sending the documents to CPC for further processing. "¢Attending to front-end requirements of corporate customers. "¢To co-ordinate with CPC / CMS / Clearing for all requirements of the customer and ensure that all deliverables are delivered / transactions processed as per the agreed TAT. "¢Should be familiar with Trade Finance and CMS products. CMS Chq collections (local, outstation, corr banks), Banker to Issue Operations. "¢Should have about 3-5 years of relevant banking experience in Trade / CMS operations. "¢Should be extremely customer centric and have excellent communication skills "¢Qualification Graduate / Post-Graduate "¢Experience Minimum one year of relevant experience

At Allstate, great things happen when our people work together to protect families and their belongings from lifes uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. The Accounting Sr Consultant performs complex activities related to special accounting projects, preparation of financial reports/models and analysis of financial/accounting data. Key Responsibilities Uses advanced accounting principles and understands the concepts, rules and terminology to the science of accounting Breaks down complex information in a systematic and communicable manner Identifies, develops and applies ideas and approaches to complicated issues, solving problems and accomplishing goals Reviews and analyzes ambiguous problems and complicated Accounting/Financial/technical information issues Applies strong understanding of industry practices and integrates accounting knowledge with business goals and strategy Plans, implements and manages moderately-scaled projects Education 4 year Bachelors Degree (Preferred) Experience 3 or more years of experience (Preferred) Supervisory Responsibilities This job does not have supervisory duties. Education & Experience (in lieu) In lieu of the above education requirements, an equivalent combination of education and experience may be considered. Primary Skills Accounting, Corporate Accounting, Customer Centricity, Digital Literacy, Financial Accounting, Financial Analysis, Financial Statement Analysis, Inclusive Leadership, Learning Agility, Results-Oriented Shift Time Recruiter Info Diksha Prasaddprbd@allstate.com About Allstate Joining our team isnt just a job "” its an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good. Youll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, weve proven that Allstate empowers everyone to lead, drive change and give back where they work and live. Good Hands. Greater Together.® The Allstate Corporation is one of the largest publicly held insurance providers in the United States. Ranked No. 84 in the 2023 Fortune 500 list of the largest United States corporations by total revenue, The Allstate Corporation owns and operates 18 companies in the United States, Canada, Northern Ireland, and India. Allstate India Private Limited, also known as Allstate India, is a subsidiary of The Allstate Corporation. The India talent center was set up in 2012 and operates under the corporations Good Hands promise. As it innovates operations and technology, Allstate India has evolved beyond its technology functions to be the critical strategic business services arm of the corporation. With offices in Bengaluru and Pune, the company offers expertise to the parent organizations business areas including technology and innovation, accounting and imaging services, policy administration, transformation solution design and support services, transformation of property liability service design, global operations and integration, and training and transition. Learn more about Allstate India here.

Immediate Hiring for International Voice / Inbound Customer Service Process. Job Location - Mohali (Work From Office Only) EXP - 1+ yr in Customer Service ROTATIONAL NIGHT SHIFTS / TWO WAY CABS / Rotational Week OFFS EXCELLENT ENGLISH COMMUNICATION SKILLS REQUIRED Share updated resume at siddhi.pandey@adecco.com or whatsapp at 6366783349 Job Responsibilities: T he Inbound Contacts Representative to represent the company by addressing incoming telephone, digital, or written inquiries To perform varied activities and moderately complex administrative/operational/customer support assignments Perform computations Typically work on semi-routine assignments To address customer needs, which may include complex benefit questions, resolving issues, and educating members To record details of inquiries, comments or complaints, transactions, or interactions and take actions in accordance with them Escalate unresolved and pending customer grievances Make decisions primarily related to interpretation of area/department policy and determining methods for completing assignments To work within defined parameters to identify work expectations and quality standards, with some latitude over prioritization/timing, and works under minimal direction Follow standard policies and practices that allow for some opportunity for interpretation, deviation and/or independent discretion