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Customer Care Executives

Customer Care Executives

REGUL SOLUTIONS

3 years

3 Lacs

hyderabad telangana india

Posted:2 days ago| Platform:

Apply

Skills Required

reports scheduling schedule crm software flow communication upselling support marketing service retention engagement billing coordination documentation presentation multitasking

Work Mode

On-site

Job Type

Full Time

Job Description

🧾

Location:

Hyderabad City

Department:

Front Office / Client Relations

Reports To:

Clinic Manager / Front Office Manager

Salary Range:

₹25,000 – ₹30,000 per month

🎯 Position Summary

The Customer Care Executive will be the first point of contact for clients visiting or calling Oliva Skin & Hair Clinic. The role involves managing client inquiries, scheduling appointments, explaining clinic services, and ensuring an exceptional client experience that reflects the Oliva brand’s premium standards.

💼 Key Responsibilities

Client Interaction & Service

Greet clients warmly and handle walk-ins, calls, and online inquiries.
Explain clinic services, treatment packages, and procedures clearly and confidently.
Maintain a welcoming and professional environment at the front desk.

Appointment Management

Schedule and confirm client appointments using the clinic’s CRM/software.
Coordinate with dermatologists and therapists to manage client flow efficiently.
Follow up on missed appointments and reschedule where required.

Sales & Upselling

Promote relevant skin, hair, and laser treatment packages to clients.
Meet monthly sales and conversion targets through effective communication and upselling techniques.
Support marketing initiatives like seasonal offers and service promotions.

Customer Retention & Feedback

Ensure high customer satisfaction through proactive engagement and problem resolution.
Collect feedback and escalate unresolved issues to the Clinic Manager.
Maintain strong follow-up for repeat and referral clients.

Administrative Support

Manage front desk operations, billing coordination, and documentation.
Maintain cleanliness and presentation standards of the reception area.
Coordinate with back-office teams for reports, supplies, and service records.

📋 Requirements

Education: Graduates
Experience: 1–3 years in Customer Care / Call Center Manager / Hospitality / Wellness / Clinic environment.
Languages: Fluent in English, Hindi, and Kannada (Telugu is an added advantage).
Skills:

Excellent verbal & interpersonal communication
Pleasing personality and grooming standards
Confident sales pitching and upselling ability
Strong organizational and multitasking skills

Skills: customer care,clinic,sales,bd,telesales,upselling,business process outsourcing (bpo)

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