Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home
>
Jobs in gurugram
>
Juniper Networks
>
Customer Account Specialist

Customer Account Specialist

Juniper Networks

10 - 15 years

12 - 16 Lacs

gurugram

Posted:3 hours ago| Platform:

Apply

Skills Required

interviewing head hunting screening software testing hiring correspondence job portals customer service presentation skills hrsd sourcing staffing talent acquisition it recruitment recruitment writing onboarding email communication skills servicing

Work Mode

Work from Office

Job Type

Full Time

Job Description

"This customer delivery position manages the customer lifecycle and collection process. The Customer Account Specialist (CAS) monitors, reports, document and resolve payment deviations (payment delays). The CAS will serve as the accounts receivable point of contact for the customer, resolving any invoicing and payment queries and ensuring the customer has an effortless customer experience. The CAS will be responsible for meeting the companyAR targets, the role will work very closely with the customeraccounts payable team to ensure payment, and with internal functions to ensure all invoice payments are applied and closed. In channels where they are more engaged with the customer experience than with the collection activity, its clear that the role is responsible for proactive customer service too. This role supports the customer in their understanding of the channels available to them to engage with us, for example, the portal.
Follow up mail / calls to customer on payments Initiate collection steps to default customers - Sales Escalation - Dunning / Collection letters - Working with Collection Manager and legal to initiate legal steps External and Internal query management Solution design to ensure smooth process Cater to agreed customised solutions Adherence to internal and external compliance requirement"

What you need to bring:

Education and Experience Required:

Typically a Bachelors degree or equivalent experience and 4-6 years related experience or Masters degree and 2-4 years experience.
4-6 years related experience in a telephone support position in a service or end-user support environment. 2 years experience in the microcomputer industry. Technical training in the company or other manufacturers product lines.

Knowledge and Skills:

Working knowledge of the field of Customer Relations.
Excellent verbal communication and customer service skills.
Intermediate-level knowledge of operating systems software.
Demonstrated writing/correspondence skills. Experience and demonstrated presentation skills.
Knowledge of legal ramifications/conflicts in Customer Relations environment such as consumer rights and manufacturers warranty responsibility.

More Jobs at Juniper Networks

Sr Partner Account Manager - Bangalore

Bengaluru

12 - 13 yrs

INR 20 - 25 Lacs

Software Engineer 3

Bengaluru

5 - 9 yrs

INR 22 - 27 Lacs

Credit & Collections Spec 2 Professional

Bengaluru

5 - 6 yrs

INR 10 - 15 Lacs

Sales Operations Analyst 5

Bengaluru

2 - 7 yrs

INR 6 - 7 Lacs

Software Engineer 2

Bengaluru

1 - 4 yrs

INR 3 - 6 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Juniper Networks

Software Development

Sunnyvale CA

Login to

Please Verify Your Phone or Email

Confirm Action

Customer Account Specialist