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Description
Company Overview KKR is a leading global investment firm that offers alternative asset management as well as capital markets and insurance solutions. KKR aims to generate attractive investment returns by following a patient and disciplined investment approach, employing world-class people, and supporting growth in its portfolio companies and communities. KKR sponsors investment funds that invest in private equity, credit and real assets and has strategic partners that manage hedge funds. KKR’s insurance subsidiaries offer retirement, life and reinsurance products under the management of Global Atlantic Financial Group. References to KKR’s investments may include the activities of its sponsored funds and insurance subsidiaries. Position Summary The Procurement Operations Professional is a member of the Coupa Procure-to-Pay (P2P) Concierge Team, supporting the firm-wide implementation and ongoing management of the Coupa P2P software. Reporting to the Procurement Operations Lead Associate, this role will collaborate with Strategic Sourcing, Vendor Management Office, Accounts Payable, and Business teams to ensure smooth adoption, user support, and process optimization. The ideal candidate is a self-starter with a solid foundation in procurement or related fields, eager to drive operational success through teamwork and collaboration. Responsibilities Operational Support Perform daily operational activities and troubleshooting. Provides support to multiple teams for: P2P Process (Buyer role) – Carry-out or support P2P process, troubleshoot and manage pending queues Supplier Support – Supplier onboarding support, details management, coordination for activation/deactivation Contract management – Contract metadata upload and governance, after the fact Purchase Order spend connections Coupa P2P Implementation Support: Assist in the rollout of the Coupa P2P software across Strategic Sourcing, Vendor Management Office, Accounts Payable, and Business teams. Collaborate with cross-functional stakeholders to address implementation challenges and ensure alignment with firm objectives. User Support & Training: Provide hands-on support to resolve end-user issues, troubleshoot problems, and escalate complex matters to the Senior Manager as needed. Support ongoing user training sessions to educate end-users on Coupa P2P functionality and best practices. Change Management & Process Improvement: Support change-management efforts by communicating updates, gathering user feedback, and recommending process enhancements. Work within the team to document procedures and maintain a knowledge base for Coupa P2P users. Collaboration with Key Teams: Partner with Strategic Sourcing and the Vendor Management Office to ensure vendor onboarding and performance monitoring align with Coupa P2P processes. Collaborate with Accounts Payable and Business teams to streamline invoicing, payment, and onboarding workflows within the Coupa platform. Identify opportunities to improve efficiency and user experience within the Coupa P2P ecosystem. Qualifications Education:Bachelor’s degree in business administration, Finance, Supply Chain Management, or a related field. Experience: 3-5 years of experience in procurement, strategic sourcing, accounts payable, finance, and/or procurement operations. Prior exposure to procurement software (e.g., Coupa, SAP, Oracle) is a plus. Skills & Competencies: Strong organizational and leadership skills with the ability to partner cross functionally in a matrixed environment. Excellent communication skills to interact with diverse stakeholders and train end-users. Analytical mindset with a focus on problem-solving and process improvement. Familiarity with procure-to-pay processes and vendor management workflows. Proficiency in Microsoft Office (Excel, Word, PowerPoint); experience with Coupa P2P preferred. Attributes:Proactive, detail-oriented, and collaborative with a passion for supporting operational success. Preferred Qualification Experience in supporting software implementations or user training initiatives. Background in change-management or customer-facing support roles. Early leadership experience, such as leading small projects or teams. KKR is an equal opportunity employer. Individuals seeking employment are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, or any other category protected by applicable law. Show more Show less
