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3.0 - 8.0 years
5 - 10 Lacs
Noida
Work from Office
ClinicMind is a leading provider of software solutions for US healthcare practices, including practice management, EHR, and billing services. We help clinics streamline operations, increase revenue, and deliver better patient care. We re looking for an experienced SEO Specialist to join our marketing team and drive high-quality lead generation through search. About the Role: As our SEO Specialist, you will own SEO strategy and execution to grow our organic presence and generate leads from healthcare professionals. You will research user intent, identify relevant keywords, plan and create optimized content, and continuously analyze performance to improve results. Responsibilities: Conduct keyword research with a focus on user intent, relevance to ClinicMind offerings, and lead generation potential Develop and implement SEO strategies to drive qualified organic traffic Create SEO briefs and collaborate with content creators to ensure high-performing content Optimize existing website content and structure for ranking improvements Manage on-page and off-page SEO initiatives Monitor, analyze, and report on performance metrics using GA4 and Google Search Console Identify and implement opportunities for technical SEO improvements in collaboration with the web team Stay up to date with SEO best practices, algorithm changes, and competitive trends Conduct SEO audits and implement recommendations Requirements: 3+ years of hands-on SEO experience with a proven track record in lead generation Experience in US healthcare, practice management, EHR, or healthcare billing industries strongly preferred Strong understanding of user intent and buyer journey mapping for keyword selection Expertise in keyword research, content optimization, and SEO strategy Experience creating briefs for and/or writing SEO-optimized content focused on conversions Proficiency with GA4, Google Search Console, and SEO tools such as SEMrush, Ahrefs, or similar Solid understanding of technical SEO fundamentals Strong analytical skills and ability to translate data into actionable insights Excellent written and verbal English communication skills Preferably with experience with CRO (conversion rate optimization) in SEO-driven funnels Familiarity with B2B SaaS marketing strategies is an advantage Position Requirements Must have stable internet connection minimum of 25 MBPS Must have a mobile data plan as a backup Must be comfortable working the US business hours (EST) Must own a PC or laptop with at least 16 GB of memory Why Join Us? Opportunity to drive meaningful impact through high-quality lead generation Collaborative and supportive team environment Remote position with flexible work arrangements within US hours
Posted 1 week ago
20.0 - 25.0 years
50 - 100 Lacs
Mumbai
Work from Office
Detailed Job description : To ensure Compliance with Byelaws, Rules and various applicable Regulations. To oversee Exchange systems in order to ensure compliance with SEBI SECC Regulations, all Applicable laws and regulations. To interface regularly with internal and external stakeholders and manage relationships with other Exchanges, SEBI and other regulatory bodies. To oversee the critical regulatory functions like Compliance, Surveillance, Investigation. Listings, Investor Grievances, Arbitrations, Investor Protection Fund, Member Regulations and Inspections. To spearhead all SEBI Inspection / Regulatory Audits. To Work closely with internal business leaders and Legal to evaluate and interpret the regulatory impact of ongoing and proposal rule and regulations. To Represent the Exchange at external meetings and conferences on regulatory matters. To Set Regulatory policies, procedures, SOPs for the Exchange. To formulate and implement the Regulatory Budgets. To ensure market surveillance activities are properly executed by the Surveillance team. To Review and approve disciplinary proceedings against members. Candidate Profile: Candidate should be a Chartered Accountant / Company Secretary /LLB/ MBA/Post Graduate in Finance/Economics with minimum 20 Years of experience in Capital Markets. Candidate with degree in Law shall be preferred. This is a Key Managerial Personnel (KMP) position. At least Five years of experience, preferably in a key regulatory leadership role in an Exchange / Clearing Corporation / Depository / Broking Firm. Thorough knowledge and understanding of Capital Markets and Applicable Regulations. Excellent communication, presentation and interpersonal skills.
Posted 1 week ago
4.0 - 6.0 years
9 - 13 Lacs
Bengaluru
Work from Office
Job Description Summary Compliance and Validation Hands-on experience in the role of Compliance and Validation Well-versed with GxP, GDPR, FDA, Part 11, and standard regulations Knowledge of 21 CFR part 11, GxP regulations, GAMP 5 guidelines System validation in alignment with GxP and regulatory requirements Good knowledge of assessing Traceability gaps, improper verification of requirements, improper attached evidences, and raised observations for each deviation Hands-on experience in reviewing validation artifacts, and quality reviews System Life Cycle and Methodologies Well-versed with System Life Cycle Hands-on experience with Validation approach, Agile methodology, AIML concepts Testing/Validation Experience Exposure in reviewing Test Plans, Test Summary Reports Development of System Validation Lifecycle documents Risk Analysis, Validation Plan, Validation Summary Report Preparation and Review of validation deliverables (Validation plan, Functional Risk Assessment, Requirement Traceability Matrix, Qualification Summary Report) Good knowledge about the defect life cycle Tools and Technologies - Hands-on experience with tools like HP ALM, Jira, TrackWise, Veeva, QMS systems Quality Management - Knowledge of Quality Management System (QMS) Domain Knowledge - Healthcare, CRO, Life Sciences domain knowledge Good to Have Skills : SaaS Validation and Process -Familiarity with SaaS validation and process System Validation Analysis and development of System Validation Lifecycle documents Risk Analysis of system and requirements. Compliance and Audits - IT and CSV compliance and audit of third-party vendors, Participation in internal audits and/or regulatory audits to represent CSV and IT compliance. Vendor Management - Vendor evaluation and qualification Testing/Validation Process - Knowledge about Testing/Validation process, automation Software Development Life Cycle (SDLC) - Good knowledge about the SDLC process Data Management and Risk-Based Approach - Good knowledge on data management, risk-based approach Documentation - Experience in authoring and improving SOPs, work instructions, and templates IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide . Learn more at https://jobs. iqvia. com
Posted 1 week ago
6.0 - 10.0 years
8 - 12 Lacs
Gurugram
Work from Office
Role not for you, but know the perfect person for itRefer a friend, and make Rs 10K if successfully placed :) Refer & Earn! About the Company This women-led D2C brand is redefining intimate care with innovative, sustainable solutions . Focused on transforming how menstruation is experienced, the brand offers eco-friendly, leak-proof, and comfortable alternatives to traditional period products. More than just a product company, its a movement aiming to empower individuals to embrace their cycles with confidence and comfort . Job Summary The brand is hiring a Manager / Sr. Manager Performance Marketing to lead ROI-driven digital campaigns that fuel user acquisition and growth. You ll manage and scale paid media efforts across platforms including Google, Meta, LinkedIn, YouTube , and others taking full ownership of the performance marketing funnel. Candidates with a D2C background and familiarity with Shopify will have an added advantage. Key Responsibilities Own and scale customer lifecycle marketing and retention strategies Develop and execute end-to-end campaigns on Meta & Google Ads, optimized for direct response and conversions Optimize campaigns with a focus on ROAS, CAC, and scalable, profitable ad sets Analyze performance funnels, identify drop-offs, and run experiments to boost outcomes Design and implement retention initiatives to increase engagement, repeat purchases, and reduce churn Collaborate with creative teams to develop high-converting ad creatives and landing pages Set up pixel event tracking and UTM tagging for precise attribution Prepare detailed weekly and monthly performance reports with insights and strategic recommendations Qualifications Minimum 7 years of experience in performance and retention marketing Proven track record in scaling D2C e-commerce brands via Google & Meta Ads Strong command of key metrics like ROAS, LTV, AOV, CAC, and conversion rates Hands-on expertise with tools like Meta Ads Manager, Google Ads, Google Analytics , and CRMs such as MoEngage or CleverTap Experience with product catalogs, dynamic ads , and retargeting campaigns Excellent analytical and data interpretation skills Nice to Have Experience in D2C categories such as apparel, health & beauty Familiarity with Shopify Understanding of CRO tools and landing page builders like Webflow or Unbounce
Posted 1 week ago
8.0 - 13.0 years
5 - 15 Lacs
Hyderabad
Work from Office
Dear All, Greetings from Vivo Bio Tech Limited! Job Description: Business Development (BD) role** in a CRO setting Experience: 3+ Job Title:** Business Development/Executive/ Manager/Sr. Manager_ Preclinical Services Location:** Hyderabad Reports To:** Head Business Development / Executive Director Job Overview: We are seeking a proactive and results-driven **Business Development Manager** to independently drive lead generation and conversion across domestic and international markets. The ideal candidate should have strong networking skills within the **CRO industry**, and proven experience in securing business from **Pharma, Agrochemicals, Industrial Chemicals, Vaccines, Generics, and Medical Devices** clients. This role requires working knowledge of **GLP compliance**, **regulatory affairs**, **toxicology studies**, and familiarity with submission processes to global regulatory bodies. Key Responsibilities:** * Independently generate, qualify, and convert leads for preclinical research services. * Submit tailored technical and commercial quotations to potential clients. * Network extensively across Pharma, Agrochemical, Vaccine, Generic Drug, Medical Device, and Chemical industries. * Understand client requirements and align them with organizational capabilities in **GLP and non-GLP studies**. * Develop and maintain strong client relationships to drive repeat and long-term business. * Coordinate with internal scientific and operational teams to design study proposals and timelines. * Provide market intelligence and competitor analysis to support strategic planning. * Track, monitor, and support **regulatory submissions** to international authorities such as USFDA, EMA, WHO, PMDA, ANVISA, etc. * Stay updated with global guidelines relevant to **Mammalian Toxicology**, **Ecotoxicology**, and **Regulatory Submissions**. * Promote services across **small and large animal studies**, including rodent, canine, minipig, and non-human primate models. * Collaborate on proposals for government and international grants or tenders (if applicable). Key Requirements:** * Bachelor’s or Master’s degree in Life Sciences, Pharmacy, Biotechnology, or related fields. * Minimum 2–15 years of BD experience in a CRO or related preclinical research setting. * Strong understanding of **GLP requirements** and study types. * Working knowledge of **toxicology, pharmacology, ecotoxicology**, and **regulatory pathways**. * Familiarity with **GTC (General Toxicity Category)** studies and their scope. * Excellent communication, negotiation, and relationship-building skills. * Self-motivated and target-oriented with strong business acumen. * Willingness to travel domestically and internationally as required. --- Preferred Experience: * Exposure to **OECD, ICH, USFDA, EPA, REACH, and other regulatory guidelines**. * Experience in handling **multi-national clients** and long-term contracts. Vivo Bio Tech Ltd Survey # 349/A, Pregnapur Village, Gajwel Mandal. Siddipet District, PIN 502311,Telangana, India. Regards, Chandra Kanth | HRD chandrakanth.k@virinchi.com
Posted 1 week ago
0.0 - 5.0 years
3 - 5 Lacs
Gurugram, Delhi / NCR
Work from Office
Hiring for TOP MNC in Gurgaon location Hiring For International Voice Grad/UG Fresher -4 LPA For BE/B.Tech 6 Months exp with International BPO -3.80 LPA & Grad/UG/BE/Btech/with 1 year Exp International BPO -4.45 LPA Call- Himanshu 9289877542
Posted 1 week ago
0.0 - 5.0 years
2 - 3 Lacs
Gurugram, Delhi / NCR
Work from Office
Hiring under graduate fresher 24*7 shifts email and chat process cabs Gurgaon location cabs Himanshu@9289877542
Posted 1 week ago
1.0 - 4.0 years
3 - 4 Lacs
Noida, Gurugram, Delhi / NCR
Work from Office
Hiring for Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1: Graduate/UG with min 1 year exp in International BPO (Chat or Voice) 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working, Blended Process 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Somya @ 9461962110, Qasim @ 8056419536 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.
Posted 1 week ago
2.0 - 6.0 years
0 Lacs
karnataka
On-site
The Senior Document Management Associate (SDMA) will provide support for Trial Master File (TMF) activities to the clinical teams for all assigned projects. This role will be responsible for working with study teams, both internal and external, to manage both paper and electronic Trial Master Files (TMF), according to project requirements, ICH GCP guidelines, local/global regulatory requirements and Novotech/Client SOPs. The SDMA will also be responsible for performing comprehensive QC reviews. Minimum Qualifications & Experience: - At least more than 2 years of experience in a clinical research organization or equivalent role. - Practical experience in handling Trial Master File activities including paper or electronic-TMF (eTMF). - Prior background in the pharmaceutical, CRO or healthcare industry is advantageous. Responsibilities: The Senior DMA will have a dual responsibility of working on document upload and document QC processes. They will also play an important role in mentoring and training the new DMA team. SDMA as a document uploader: - Receive all study documentation for assigned projects and set up, receive, track and maintain electronic or paper TMFs according to requirements. - Use all required study systems to ensure proper filing of study documents throughout the entire study. - Review each document for completeness and quality, working with the project team to ensure high-quality study documents. - Provide reports on study document quality and collection practices, ensuring timely collection of all documents. - Prepare the TMF for delivery at study closeout and for audits and TMF reviews. - Resolve any internal quality control findings and audit findings. - Create checklists and daily quality control schedules, and perform other special projects related to the TMF. - Adhere to company processes, SOPs, and relevant guidance, contributing to the development of clinical processes and SOPs. - Understand the responsibilities of Novotech as a service provider and maintain a positive professional image of the company in all communications. SDMA as a QC reviewer: - Work closely with Central Filing Team Lead for assignment of projects for QC review. - Ensure all assigned project QC reviews are performed as per the study plan. - Prepare a QC checklist and share with the project team to resolve and track any queries. - Ensure all queries are responded to within the stipulated timeline. Novotech is committed to providing an inclusive work environment where everyone is treated fairly and with respect. Team members are supported with flexible working options, paid parental leave, wellness programs, and ongoing development programs. Novotech values diversity and encourages applications from individuals passionate about clinical research and biotech, including those who identify as LGBTIQ+, have a disability, or have caring responsibilities. Novotech is a Circle Back Initiative Employer and commits to respond to every application positively.,
Posted 1 week ago
8.0 - 12.0 years
0 Lacs
karnataka
On-site
We are seeking an experienced and self-driven professional to join our team in the role of Associate Director / AGM International Business based in Bangalore. This position will require both domestic and international travel, particularly in ROW & EU markets. The ideal candidate should have a solid background of 8-10 years in international business development, particularly in regulated or semi-regulated markets. As the Associate Director / AGM International Business, your key responsibilities will include driving and managing CDMO and branded pharmaceutical business in ROW & EU markets. You will be responsible for the entire process from lead generation to deal closure and project transition. Additionally, you will be tasked with building and managing strategic partnerships, overseeing regulatory filings, and facilitating product commercialization. An essential part of your role will be to develop and execute a 3-year business growth plan. The preferred profile for this position includes a graduate degree in Science or Pharmacy with a post-graduate qualification in International Business or Management. The ideal candidate should have a strong background in CDMO/CRO, stability testing services, and a deep understanding of international pharma regulations. A proven track record of successfully expanding businesses across different geographies will be highly valued. If you are a self-starter with a deep passion for global markets and pharmaceutical innovation, we are eager to connect with you! To express your interest in this exciting opportunity, please apply now or reach out to us for more details via DM or email at mnvswaroop@gmail.com. Join us in driving forward in the realms of International Business within the Pharmaceutical Industry.,
Posted 1 week ago
12.0 - 20.0 years
20 - 25 Lacs
Pune
Work from Office
We are looking for R&D Project Managers for end to end Project Completion from Molecule / Noble Discovery molecule of CDMO Customers to Prototype Development, Tech Transfers, Tech Absorption and Industrialisation. Title: Senior Manager Projects - R&D Qualification: B.Tech / B.E - Chemical Engg. PMP Certification is desirable Experience: 12 Years to 20 Years Location : Pune Saturdays - 2 Offs Transport facility : Yes You should be working in R&D Units of Agro Chem / Pesticies / Crop Protection Chemical Mfg Companies in the business of CRAMS / CDMO for Customers / Global Clients. In this role, you will lead research and development projects focused on Crop Sciences / Crop Protection Chemical products, ensuring seamless technical transfers, efficient project execution, and alignment with client needs. Candidates working at Mfg locations managing Capex Projects are in-eligible. Key Role: Develop, implement, and monitor comprehensive project plans, timelines, milestones, and deliverables to ensure on-time and on-budget completion of R&D initiatives. Coordinate all Project-related activities for the Technical transfer of products from development to manufacturing, including Synthesis processes. Lead cross-functional project teams, including R&D, manufacturing, quality assurance, and regulatory affairs, to achieve optimal project outcomes and resolve any issues promptly. Evaluate Project planning scenarios, including milestone dates, decision points, and resource allocation to balance risks and efficiencies. Be Single Point of Contact for the Projects assigned for External Clients and R&D Scientist and Factory Team. Skills: Excellent Communication Skills. Good Interpersonal Skills. Should have good stakeholders management skills. Candidates working at Mfg locations managing Capex Projects are in-eligible.
Posted 1 week ago
2.0 - 5.0 years
4 - 7 Lacs
Pune
Work from Office
Conversion Rate Optimization (CRO): Landing Page Optimization: Optimize landing pages, forms, and CTAs to improve conversion rates A/B Testing: Lead and implement A/B tests to improve site performance and conversion funnels User Flow Analysis: Analyze user flows and make adjustments to improve the visitor experience, reducing drop-off rates and improving lead generation Listing on aggregator sites Inhouse SEO Execution: On-Page SEO: Execute on-page SEO strategies, including keyword optimization, meta tag updates, header tags, and internal linking Technical SEO: Oversee technical SEO efforts like improving site speed, mobile optimization, and other technical aspects of SEO Backlink Strategy: Implement and manage a backlink acquisition strategy to improve website authority and organic rankings Inhouse Reporting and Analytics: Track and report on SEO performance, including keyword rankings, organic traffic, and conversion rate improvements Use tools like Google Analytics, Google Search Console, and Hotjar to analyze performance and provide actionable insights
Posted 1 week ago
2.0 - 5.0 years
6 - 10 Lacs
Hyderabad
Work from Office
Records & Specimen Management Track study records and specimens generated at external CROs to ensure their successful transfer to long-term storage. Accurately log and track all materials within Sanofis electronic document management systems (eg, Argpege). Perform reconciliations to identify and account for records/specimens that have not yet been moved to long-term storage. Records Retention & Destruction Follow established records retention policies to identify items eligible for destruction. Verify the retention status of records and specimens before coordinating the destruction process. Execute the secure destruction process for approved materials in a compliant manner. Stakeholder & CRO Coordination Coordinate with external CROs throughout North America to facilitate the transfer of materials. Liaise with internal teams including US RIM (Records and Information Management), Outsourcing Managers, and the TMED Operations team to ensure smooth archival workflows. Financial & Procurement Support Launch purchase orders in Coupa/Ebuy to cover the costs of shipping and external storage. Review and approve invoices from CROs and storage vendors to ensure accuracy and timely payment. About you Experience: Experience in a pharmaceutical environment, preferably with some experience in clinical documentation, records management, or a related operational role. Familiarity with electronic document management systems and global submission guidelines (FDA, EMA) is required. Soft Skills: Excellent verbal and written communication skills in English, strong organizational skills, high attention to detail, ability to coordinate with multiple stakeholders. Technical Skills: Argpeges, Microsoft Office (Excel, Word), Adobe Acrobat, Coupa/Ebuy, Outlook/Teams. Education: Degree in pharma, chemistry, biology, or related disciplines is desirable. Languages: English (fluent).
Posted 1 week ago
0.0 - 3.0 years
2 - 3 Lacs
Gurugram
Work from Office
Digital Marketer (IT & Software Development) Location: Gurugram (Sector 42, Golf Course Road) - Work from Office Employment Type: Full-Time Interview Mode: Walk-in Interview / In-Person Interview Experience: 1-4 Years Salary: 3.75 LPA to 5.5 LPA About Us: Avidion Softwares is a newly established company based in Gurugram. We are building our first core team to lay the foundation for impactful IT and software development projects. Joining us at this stage offers the opportunity to grow with the company and take on a versatile role with dynamic responsibilities. Role Overview The Digital Marketer will be responsible for planning, executing, and optimizing digital marketing strategies to promote the company's software development services. They will work on SEO, content marketing, PPC campaigns, and branding to generate high-quality leads and increase brand awareness in the IT industry. Key Responsibilities 1. Lead Generation & Outreach (Inbound + Outbound) Develop and execute B2B lead generation campaigns to attract potential clients from IT, SaaS, AI, and software domains. Drive outreach via LinkedIn (using LinkedIn Sales Navigator) , direct messages, InMail's, comments, and engagement posts. Identify and connect with prospects via freelance platforms like Upwork, Freelancer, Clutch, Fiverr, and Good Firms . Generate and qualify leads from inbound inquiries, referrals, web forms, email campaigns, and strategic outreach. Run paid campaigns (Google Ads, LinkedIn Ads, and Facebook Ads) to capture targeted traffic and conversions. Collaborate with founders and sales teams to refine messaging and prospect targeting. 2. Content Marketing & Brand Awareness Create and manage high-quality content including blogs, whitepapers, case studies, email copy, and landing pages . Write on technical subjects such as AI, Web3, SaaS, DevOps, Cloud, Enterprise Software , and Software Development. Optimize all content using SEO tools like Ahrefs, SEMrush, SurferSEO , and integrate keyword strategies. Collaborate with technical teams to ensure accuracy and industry relevance in content. 3. Social Media Marketing & Community Engagement Manage company profiles on LinkedIn, Twitter, YouTube, Facebook, Threads , and relevant tech communities. Conduct direct outreach via DMs, comments, and targeted engagement on social media to spark conversations. Plan and schedule campaigns and posts using tools like Buffer, Hootsuite, or Meta Business Suite. Build an engaged audience by regularly participating in IT forums, SaaS discussions, start up communities, and LinkedIn groups. 4. Website Management & Analytics Ensure the website is optimized for conversion, performance, and SEO . Use tools like Google Analytics, Hotjar, Search Console , and A/B testing to track performance and improve the user journey. Coordinate with UI/UX designers to enhance website structure, CTAs, landing pages, and funnel strategies. 5. AI-Powered Marketing & Automation Use AI-based marketing tools such as Chat GPT, Jasper AI, Copy.ai, Mailmodo, and Instantly.ai to automate engagement and content creation. Implement AI chatbots for lead qualification and website interaction. Leverage CRM and marketing automation tools (e.g., HubSpot, Zoho, or Freshmarketer) for personalized nurturing. 6. Partnerships & Channel Development Explore and build partnerships with tech companies, marketing agencies, SaaS firms, Chartered Accountants , and other B2B networks for cross-referrals. Assist in identifying collaboration opportunities with industry influencers or startup communities. Track and maintain records of leads, partnerships, and funnel performance. Required Skills & Experience 0 to 2+ years of experience in digital marketing and lead generation, preferably in an IT, SaaS, or software development company . Strong hands-on skills in: SEO (on-page, off-page, technical) PPC (Google Ads, LinkedIn Ads, Meta Ads) Content marketing (blogs, case studies, email marketing) Social media outreach Working knowledge of: LinkedIn Sales Navigator Freelance platforms (Upwork, Freelancer, Clutch, etc.) Marketing tools (Google Analytics, HubSpot, Ahrefs, SEMrush) AI tools (ChatGPT, Copy.ai, Jasper AI) Understanding of B2B sales funnels, SaaS marketing , and lead qualification frameworks . Preferred Qualifications Bachelor's/Master's degree in Marketing, Mass Communication, Business Administration , or a related field. Certified in Google Ads, SEO, HubSpot Marketing , or AI-based digital tools. Familiarity with tools like Canva, Figma , or email campaign tools is a plus.
Posted 1 week ago
0.0 - 1.0 years
2 - 4 Lacs
Bengaluru, Chamarajanagar
Work from Office
REPORTSTO AssistantCustomer Relationship Manager ROLEPURPOSE & OBJECTIVE Managesbanking relationship with 650 families within the geographic areaof control by offering full range of banking services Directlyresponsible to acquire new customers for Group Lending (GL)business and servicing existing customers Upsellloans to right customers and family members based on requirementand capacity to repay Offerand onboard Savings Accounts and other deposit products tocustomer, their family members and their references Deliverprompt customer services; be accessible to customers at all timesfor GL, IL and Family Banking queries G enerate quality leads for cross-selling for third party products offered by Ujjivan Small finance Bank. Provide timely loan for eligible repeat and top-up customers. Adherence to the defined set of processes and circulars. NON-FINANCIALSIZE PortfolioManaged- 2 Cr Customershandled- 500 customers Numberof portfolio products- Group Loan, Individual Loan, CASA, TD andTPP products KEYDUTIES & RESPONSIBILITIES OF THE ROLE Business/Financials Meetthe set targets on Group Loans (GL) in terms of open marketacquisition and repeat GL loans ConvertGL customers, family member and referrals for Family Banking interms of opening Savings Accounts and maintaining minimum balance Activelysource term deposits (FD and RD) from Family members of GLcustomers Offersuitable Insurance products to customer and family members toprovide adequate insurance coverage Identify, process and refer GL customers who can be potentially givenIndividual loans either unsecured /secured Sharecustomer insights/product related feedback with the ACRM Customer Ensurecustomers and Family members are educated about entire bouquet ofbanking products (Loans GL, IL, Secured, Deposits &Insurance) offered by Ujjivan Interactwith customers in a courteous and professional manner; provideprompt, efficient and accurate services Ensuretimely insurance claim settlement for his/her customers Resolvecustomer queries/ pertainingto GL, IL & Family Banking within specified timelines Internal Process Identifyand conduct surveys of new working areas for group formation andconducts projection meeting for GL and Family Banking GroupLoans: Fill customer profile forms, Loan Application form withaccuracy and collects supporting documents for account opening instrict adherence to KYC norms followed by a Compulsory GroupTraining (CGTs) Individualloans (for certified CROs): Analyze existing customer profile andrepayment capacity, fill customer profile forms, Loan Applicationform with accuracy and collects supporting documents for accountopening in strict adherence to KYC norms Coordinatewith customers in the disbursement process ConductCenter Meeting as per schedule without fail and ensure timelyrepayments, collection of deposits for savings accounts / fixeddeposit, updates all transactions on True-Cell, an interface totrack monetary transactions Opensavings accounts for Customer and their Family members in Ujjivan Helpto conduct the CSR activities and motivates customers toparticipate in the Financial Literacy Program Givethe detailed field reports to ACRM and discuss field relatedissues Adherence to the defined set of processes and circulars. Learning& Innovation Maintainup to date knowledge of GL, IL and Family Banking products andservices as well as a working knowledge of other products offeredin the branch Ensureadherence to training man-days/ mandatory training programs forself Ensuregoal setting, mid-year review and performance appraisal processesare completed within specified timelines Qualifications Graduate Experience 0-1year experience for Graduates FieldExperience preferably in product sales, banking or collection Functional Skills Knowledgeon unsecured products BasicComputer knowledge (MS Office, Outlook) / Ease of technologyusage Isfluent in the local languages and has a working knowledge ofEnglish Behavioral Skills Product selling skills Willingnessto travel & relocation as per business requirements andcareer opportunities Interpersonal skills Abilityto interface (orally and in writing) with all levels ofassociates and customers Abilityto manage teams and drive performance Trainingskills Competencies Required BuildingRelationship DrivingChange Planning& Organizing Collaboration Location - Bengaluru, Bannerghatta, Chamarajanagar, Channapatna, Chikkaballapura, Chintamani, Gauribidanur, Gundlupet, Hassan, Hebbal, Hosakote, Kanakapura, Kollegal, Kothamangalam, Maddur, Magadi, Mysuru, Nagar, Nanjangud, Nelamangala, Pandavapura, Peenya, Piriyapatna, Puttur, Ramanujnagar, Rajanagaram, Shrirangapattana, Yelahanka
Posted 1 week ago
3.0 - 10.0 years
7 - 11 Lacs
Pune
Work from Office
About the job About ProcDNA ProcDNA is a global consulting firm. We fuse design thinking with cutting-edge tech to create game-changing Commercial Analytics and Technology solutions for our clients. Were a passionate team of 275+ across 6 offices, all growing and learning together since our launch during the pandemic. Here, you wont be stuck in a cubicle - youll be out in the open water, shaping the future with brilliant minds. At ProcDNA, innovation isnt just encouraged, its ingrained in our DNA. What We Are Looking For Clinical Database Programmer with a solid understanding of Clinical Protocol, Medical and Scientific Principles of conducting clinical trials. We are seeking an individual who not only possesses the requisite expertise but also thrives in a fast-paced environment. What You ll Do Design the eCRF layout and the database corresponding to the eCRFs to hold the data from the EDC system and Setup Core Configurations. Implementing the Dynamic rules as per the Sponsor requirements. Create, test, and maintain trial-specific plausibility and consistency Edit Checks as per Data Validation Specification. Analyze complex checks and Develop Custom Functions using C# for Rave studies or other EDC. Incorporate internal feedback and update programs as required. Incorporate Sponsor Acceptance Testing (SAT) feedback. Maintain and update the eCRFs and their components as required for protocol amendments or required metadata updates. Perform second/final review for peer deliverables. Create RAVE System Configuration Specification (Core config, Report Config, e-learning config, Appendix config & coding spec in RAVE or other EDC). Incorporate RAVE Configuration Specification. Facilitate Internal Configuration Review Meeting (ICRM). Revise and update eCRF booklet, DVS and Configuration Specification. Facilitate Sponsor Acceptance Meeting (SAM). Handle issues related to QC/UAT/PROD and tracking issues to closer. Review of the DVS for clarity and to ensure checks are consistent and appropriate based on eCRF design. Provide feedback to DVS author. Support CRO trial activities, including CRF annotation, database setup, specification generation, Clinical view settings, and dataset comparison. Create reports as per the Sponsor specification document using JReview, SAS, BOXI. Estimate and perform migration process for Post Go-Live studies (handling RFCs). Performe DB Coordinator role for multiple trials. Mentor new hires in CRO and EDC activities. Must Have Protocol reading and understanding Expertise in Critical Data Point Strategy (CDPS) or SDV implementation. Scientific background: A solid understanding of Clinical Protocol, medical and scientific principles of conducting clinical trials. Strong writing and communication skills: The ability to clearly articulate and concisely explain complex information. Research and analytical skills: Ability to gather, interpret, and synthesize data into insightful information. Attention to detail: Ensuring accuracy and adherence to guidelines such as Protocol, Specification, Library Standards, ICH GCP, etc. Project management skills: Managing the document development process and meeting timelines. People management skills: Managing the team of highly qualified individuals (applicable for Team Lead role only). Certified Medidata Study Builder (SDBE), Oracle - InForm/ Central Designer, Veeva Studio B.E./B.Tech - Computer Science-based courses or Circuit Branches) M.Sc./ MCA in the stream of Computer Science B.Sc./ BCA in the stream of Computer Science) Why Join Us Be part of a fast-growing consulting firm making a real impact in the healthcare space. Work directly with leadership and stakeholders. Own and shape the marketing strategy, with full freedom to innovate and experiment. Locations we are currently hiring for this role: Pune, Gurgaon, Bangalore, Kochi, Hyderabad, Chennai
Posted 1 week ago
0.0 - 2.0 years
1 - 2 Lacs
Ambur, Alleppey, Ambasamudram
Work from Office
REPORTS TO Assistant Customer Relationship Manager ROLE PURPOSE & OBJECTIVE Manages banking relationship with 650 families within the geographic area of control by offering full range of banking services Directly responsible to acquire new customers for Group Lending (GL) business and servicing existing customers Upsell loans to right customers and family members based on requirement and capacity to repay Offer and onboard Savings Accounts and other deposit products to customer, their family members and their references Deliver prompt customer services; be accessible to customers at all times for GL, IL and Family Banking queries Generate quality leads for cross-selling for third party products offered by Ujjivan Small finance Bank. Provide timely loan for eligible repeat and top-up customers. Adherence to the defined set of processes and circulars. SIZE OF THE ROLE FINANCIAL SIZE NON-FINANCIAL SIZE Portfolio Managed- Customers handled- Number of portfolio products- Group Loan, Individual Loan, CASA, TD and TPP products KEY DUTIES & RESPONSIBILITIES OF THE ROLE Business/ Financials Meet the set targets on Group Loans (GL) in terms of open market acquisition and repeat GL loans Convert GL customers, family member and referrals for Family Banking in terms of opening Savings Accounts and maintaining minimum balance Actively source term deposits (FD and RD) from Family members of GL customers Offer suitable Insurance products to customer and family members to provide adequate insurance coverage Identify, process and refer GL customers who can be potentially given Individual loans either unsecured /secured Share customer insights/product related feedback with the ACRM Customer Ensure customers and Family members are educated about entire bouquet of banking products (Loans GL, IL, Secured, Deposits & Insurance) offered by Ujjivan Interact with customers in a courteous and professional manner; provide prompt, efficient and accurate services Ensure timely insurance claim settlement for his/her customers Resolve customer queries/pertaining to GL, IL & Family Banking within specified timelines Internal Process Identify and conduct surveys of new working areas for group formation and conducts projection meeting for GL and Family Banking Group Loans: Fill customer profile forms, Loan Application form with accuracy and collects supporting documents for account opening in strict adherence to KYC norms followed by a Compulsory Group Training (CGTs) Individual loans (for certified CROs): Analyze existing customer profile and repayment capacity, fill customer profile forms, Loan Application form with accuracy and collects supporting documents for account opening in strict adherence to KYC norms Coordinate with customers in the disbursement process Conduct Center Meeting as per schedule without fail and ensure timely repayments, collection of deposits for savings accounts / fixed deposit, updates all transactions on True-Cell, an interface to track monetary transactions Open savings accounts for Customer and their Family members in Ujjivan Help to conduct the CSR activities and motivates customers to participate in the Financial Literacy Program Give the detailed field reports to ACRM and discuss field related issues Adherence to the defined set of processes and circulars. Learning & Innovation Maintain up to date knowledge of GL, IL and Family Banking products and services as well as a working knowledge of other products offered in the branch Ensure adherence to training man-days/ mandatory training programs for self Ensure goal setting, mid-year review and performance appraisal processes are completed within specified timelines MINIMUM REQUIREMENTS OF KNOWLEDGE & SKILLSEducational Qualifications Graduate Experience 0-1 year experience for Graduates Field Experience preferably in product sales, banking or collection Functional Skills Knowledge on unsecured products Basic Computer knowledge (MS Office, Outlook) / Ease of technology usage Is fluent in the local languages and has a working knowledge of English Behavioral Skills Product selling skills Willingness to travel & relocation as per business requirements and career opportunities Interpersonal skills Ability to interface (orally and in writing) with all levels of associates and customers Ability to manage teams and drive performance Training skills Competencies Required Building Relationship Driving Change Planning & Organizing Collaboration KEY INTERACTIONS INTERNAL EXTERNAL Micro Banking team
Posted 1 week ago
2.0 - 5.0 years
3 - 7 Lacs
Hassan, Kollegal, Bengaluru
Work from Office
ROLE PURPOSE & OBJECTIVE Actively drive acquisition of customers for unsecured loans (GL and unsecured IL). Enable conversion of existing borrowing customers for liabilities. Ensure that Family banking products are actively cross sold to family members and referrals of existing customer. Undertake initiatives to retain and deepen relationship with existing customer for unsecured loans and for liabilities Maintains process quality & ensures adherence to internal audit standards. Management of all the reporting staff. Closure of Audit points and maintaining threshold on "Needs Improvement" and "Unsatisfactory" branches. Timely disbursement of sanctioned loans. KEY DUTIES & RESPONSIBILITIES OF THE ROLE Business/ Financials Monitors branch performance in MB unsecured and secured loans along with ACRM Responsible for acquiring new GL customers; conversion of customers from unsecured to secured loans Key person for scaling up Family Banking in branch. Executes the sales plans for the branch for acquisition of accounts and term deposits for family member and referrals of group loan and unsecured individual loan customers Set weekly/monthly targets for the team, reviews the set targets on a regular basis Guide the CROs to enable conversion of existing borrowing customers for liabilities Execute the marketing initiatives designed by products & marketing department Assess the market potential and give feedback on product modification and new product development to the regional product teams Share insights on competitor products to the regional product/marketing teams Customer Ensure customers and CROs are educated about the unsecured loans and liabilities products offered by Ujjivan Resolve customer queries/grievances (pertaining to GL, unsecured IL, liabilities) escalated from the CROs within specified time frame Internal Process Oversee collection of documents for account opening in strict adherence to KYC norms Keep abreast of the changes in policies and guidelines by RBI, ensures his/her team is educated on the changes to ensure strict adherence Responsible for correct storage of client information and any other documentation inclusive internal reports, memos etc. Oversee follow-ups with overdue customers to collect the payments Conduct customer house visits, cross verify the documents and details in the Customer Profile forms (CPF) and Loan Application forms (LAF), conduct Group Recognition Training (GRTs) Perform visits to the Center meetings to check whether they are as per scheduled time and day. Ensure CROs deposit center meeting cash at the nearest or collocated BCs. Timely disbursement of sanctioned loans closure of Audit points and Maintaining threshold on "Needs Improvement" and Unsatisfactory" branches. Implementation of products pertaining to Government business. To ensure adherence to minimum number of House visits and center visits for the month. Learning & Innovation Coach the branch staff on unsecured loans products to drive targets and support them in conversion of existing customers for deposit products Resolve queries and escalations from the team in a well-defined timeframe Ensure adherence to training man-days/ mandatory training programs for self and reportees Ensure goal-setting, midyear -review and annual appraisal process happens within specified timelines for self and reportees Monitor timely completion of mandatory courses of the staff Monitor timely completion of mandatory annual leave of the staff. MINIMUM REQUIREMENTS OF KNOWLEDGE & SKILLS Educational Qualifications Graduate in Commerce/Business/Economics or related subjects with good analytical and sales skills to be considered. Experience Preferred experience of 2-4 years in banking, sales or collection 2-4 years of experience in MFI sales & team handling experience Functional Skills Knowledge on unsecured products Basic Computer knowledge (MS Office, Outlook) / Ease of technology usage Basic knowledge of accounting and finance administration desirable Is fluent in the local languages and has a working knowledge of English Knowledge of KYC/AML norms and other guidelines for liabilities Behavioral Skills Multiple product selling skills Willingness to travel & relocation as per business requirements and career opportunities Interpersonal skills Ability to interface (orally and in writing) with all levels of associates and customers Ability to manage teams and drive performance Training skills Location: Bengaluru,Hassan,Kollegal,Magadi,Yelahanka
Posted 1 week ago
0.0 - 1.0 years
3 - 4 Lacs
Tumkur, Tiruvannamalai, Chennai
Work from Office
—Responsible for achievement of agreed sales targets —Ensure dealers/contractors buy a range of products —Sales Promotion Execution, Marketing Activities, Customer Services for the defined territory Required Candidate profile —Age:Below 26 years —Open to field Sale (Dealer/Distributor/Channel Sales/Retail Sales) —B.Tech Civil/MBA Marketing pass-out candidate —Must Have:Degree, Finals Marksheet, Two-Wheeler, Driving License Perks and benefits Fixed+PF+Gratuity+Insurance+Eshops+TA+DA+Incentive
Posted 1 week ago
1.0 - 4.0 years
2 - 6 Lacs
Gurugram
Work from Office
ClinicMind is a leading provider of software solutions for US healthcare practices, including practice management, EHR, and billing services. We help clinics streamline operations, increase revenue, and deliver better patient care. We re looking for an experienced SEO Specialist to join our marketing team and drive high-quality lead generation through search. About the Role: As our SEO Specialist, you will own SEO strategy and execution to grow our organic presence and generate leads from healthcare professionals. You will research user intent, identify relevant keywords, plan and create optimized content, and continuously analyze performance to improve results. Responsibilities: Conduct keyword research with a focus on user intent, relevance to ClinicMind offerings, and lead generation potential Develop and implement SEO strategies to drive qualified organic traffic Create SEO briefs and collaborate with content creators to ensure high-performing content Optimize existing website content and structure for ranking improvements Manage on-page and off-page SEO initiatives Monitor, analyze, and report on performance metrics using GA4 and Google Search Console Identify and implement opportunities for technical SEO improvements in collaboration with the web team Stay up to date with SEO best practices, algorithm changes, and competitive trends Conduct SEO audits and implement recommendations Requirements: 3+ years of hands-on SEO experience with a proven track record in lead generation Experience in US healthcare, practice management, EHR, or healthcare billing industries strongly preferred Strong understanding of user intent and buyer journey mapping for keyword selection Expertise in keyword research, content optimization, and SEO strategy Experience creating briefs for and/or writing SEO-optimized content focused on conversions Proficiency with GA4, Google Search Console, and SEO tools such as SEMrush, Ahrefs, or similar Solid understanding of technical SEO fundamentals Strong analytical skills and ability to translate data into actionable insights Excellent written and verbal English communication skills Preferably with experience with CRO (conversion rate optimization) in SEO-driven funnels Familiarity with B2B SaaS marketing strategies is an advantage Position Requirements Must have stable internet connection minimum of 25 MBPS Must have a mobile data plan as a backup Must be comfortable working the US business hours (EST) Must own a PC or laptop with at least 16 GB of memory Why Join Us Opportunity to drive meaningful impact through high-quality lead generation Collaborative and supportive team environment Remote position with flexible work arrangements within US hours
Posted 1 week ago
1.0 - 4.0 years
2 - 6 Lacs
Chennai
Work from Office
ClinicMind is a leading provider of software solutions for US healthcare practices, including practice management, EHR, and billing services. We help clinics streamline operations, increase revenue, and deliver better patient care. We re looking for an experienced SEO Specialist to join our marketing team and drive high-quality lead generation through search. About the Role: As our SEO Specialist, you will own SEO strategy and execution to grow our organic presence and generate leads from healthcare professionals. You will research user intent, identify relevant keywords, plan and create optimized content, and continuously analyze performance to improve results. Responsibilities: Conduct keyword research with a focus on user intent, relevance to ClinicMind offerings, and lead generation potential Develop and implement SEO strategies to drive qualified organic traffic Create SEO briefs and collaborate with content creators to ensure high-performing content Optimize existing website content and structure for ranking improvements Manage on-page and off-page SEO initiatives Monitor, analyze, and report on performance metrics using GA4 and Google Search Console Identify and implement opportunities for technical SEO improvements in collaboration with the web team Stay up to date with SEO best practices, algorithm changes, and competitive trends Conduct SEO audits and implement recommendations Requirements: 3+ years of hands-on SEO experience with a proven track record in lead generation Experience in US healthcare, practice management, EHR, or healthcare billing industries strongly preferred Strong understanding of user intent and buyer journey mapping for keyword selection Expertise in keyword research, content optimization, and SEO strategy Experience creating briefs for and/or writing SEO-optimized content focused on conversions Proficiency with GA4, Google Search Console, and SEO tools such as SEMrush, Ahrefs, or similar Solid understanding of technical SEO fundamentals Strong analytical skills and ability to translate data into actionable insights Excellent written and verbal English communication skills Preferably with experience with CRO (conversion rate optimization) in SEO-driven funnels Familiarity with B2B SaaS marketing strategies is an advantage Position Requirements Must have stable internet connection minimum of 25 MBPS Must have a mobile data plan as a backup Must be comfortable working the US business hours (EST) Must own a PC or laptop with at least 16 GB of memory Why Join Us Opportunity to drive meaningful impact through high-quality lead generation Collaborative and supportive team environment Remote position with flexible work arrangements within US hours
Posted 1 week ago
1.0 - 4.0 years
2 - 6 Lacs
Noida
Work from Office
ClinicMind is a leading provider of software solutions for US healthcare practices, including practice management, EHR, and billing services. We help clinics streamline operations, increase revenue, and deliver better patient care. We re looking for an experienced SEO Specialist to join our marketing team and drive high-quality lead generation through search. About the Role: As our SEO Specialist, you will own SEO strategy and execution to grow our organic presence and generate leads from healthcare professionals. You will research user intent, identify relevant keywords, plan and create optimized content, and continuously analyze performance to improve results. Responsibilities: Conduct keyword research with a focus on user intent, relevance to ClinicMind offerings, and lead generation potential Develop and implement SEO strategies to drive qualified organic traffic Create SEO briefs and collaborate with content creators to ensure high-performing content Optimize existing website content and structure for ranking improvements Manage on-page and off-page SEO initiatives Monitor, analyze, and report on performance metrics using GA4 and Google Search Console Identify and implement opportunities for technical SEO improvements in collaboration with the web team Stay up to date with SEO best practices, algorithm changes, and competitive trends Conduct SEO audits and implement recommendations Requirements: 3+ years of hands-on SEO experience with a proven track record in lead generation Experience in US healthcare, practice management, EHR, or healthcare billing industries strongly preferred Strong understanding of user intent and buyer journey mapping for keyword selection Expertise in keyword research, content optimization, and SEO strategy Experience creating briefs for and/or writing SEO-optimized content focused on conversions Proficiency with GA4, Google Search Console, and SEO tools such as SEMrush, Ahrefs, or similar Solid understanding of technical SEO fundamentals Strong analytical skills and ability to translate data into actionable insights Excellent written and verbal English communication skills Preferably with experience with CRO (conversion rate optimization) in SEO-driven funnels Familiarity with B2B SaaS marketing strategies is an advantage Position Requirements Must have stable internet connection minimum of 25 MBPS Must have a mobile data plan as a backup Must be comfortable working the US business hours (EST) Must own a PC or laptop with at least 16 GB of memory Why Join Us Opportunity to drive meaningful impact through high-quality lead generation Collaborative and supportive team environment Remote position with flexible work arrangements within US hours
Posted 1 week ago
1.0 - 4.0 years
2 - 6 Lacs
Bengaluru
Work from Office
ClinicMind is a leading provider of software solutions for US healthcare practices, including practice management, EHR, and billing services. We help clinics streamline operations, increase revenue, and deliver better patient care. We re looking for an experienced SEO Specialist to join our marketing team and drive high-quality lead generation through search. About the Role: As our SEO Specialist, you will own SEO strategy and execution to grow our organic presence and generate leads from healthcare professionals. You will research user intent, identify relevant keywords, plan and create optimized content, and continuously analyze performance to improve results. Responsibilities: Conduct keyword research with a focus on user intent, relevance to ClinicMind offerings, and lead generation potential Develop and implement SEO strategies to drive qualified organic traffic Create SEO briefs and collaborate with content creators to ensure high-performing content Optimize existing website content and structure for ranking improvements Manage on-page and off-page SEO initiatives Monitor, analyze, and report on performance metrics using GA4 and Google Search Console Identify and implement opportunities for technical SEO improvements in collaboration with the web team Stay up to date with SEO best practices, algorithm changes, and competitive trends Conduct SEO audits and implement recommendations Requirements: 3+ years of hands-on SEO experience with a proven track record in lead generation Experience in US healthcare, practice management, EHR, or healthcare billing industries strongly preferred Strong understanding of user intent and buyer journey mapping for keyword selection Expertise in keyword research, content optimization, and SEO strategy Experience creating briefs for and/or writing SEO-optimized content focused on conversions Proficiency with GA4, Google Search Console, and SEO tools such as SEMrush, Ahrefs, or similar Solid understanding of technical SEO fundamentals Strong analytical skills and ability to translate data into actionable insights Excellent written and verbal English communication skills Preferably with experience with CRO (conversion rate optimization) in SEO-driven funnels Familiarity with B2B SaaS marketing strategies is an advantage Position Requirements Must have stable internet connection minimum of 25 MBPS Must have a mobile data plan as a backup Must be comfortable working the US business hours (EST) Must own a PC or laptop with at least 16 GB of memory Why Join Us Opportunity to drive meaningful impact through high-quality lead generation Collaborative and supportive team environment Remote position with flexible work arrangements within US hours
Posted 1 week ago
1.0 - 4.0 years
3 - 4 Lacs
Noida, Gurugram, Delhi / NCR
Work from Office
Hiring for Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1: Graduate/UG with min 1 year exp in International BPO (Chat or Voice) 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working, Blended Process 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Somya @ 9461962110, Qasim @ 8056419536 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.
Posted 1 week ago
5.0 - 10.0 years
10 - 14 Lacs
Bengaluru
Work from Office
Greetings! & very warm welcome to BEST-FIT Recruitment Riders, We are BEST-FIT Recruitment Riders feel immense pleasure to search and provide you with better carrier opportunities to aid you in achieving your aspirations. BEST-FIT Recruitment Rider is a highly specialized Recruitment & Executive Search Partner for Pharmaceutical, Biotech, CRO, Chemicals, Medical Devices & Turnkey Pharma Projects Engineering-Construction Design Sectors. We are searching & recruiting highly qualified professionals for Middle-Senior-Upper-Management and Executive jobs. (Eg: Managers, VP, President, CFO & CEO). Also offering customized recruitment services by Headhunting & Executive Search for Middle & Top management level professionals according to clients specific needs. We are BEST-FIT Recruitment Riders do exactly what our name tells. To know more about us please visit our website: www.bestfitrecruitment.co.in We would like to inform you that presently we have professional career opportunity matching to your profile with one of our esteemed client. Position Summary Client: Reliable CRO providing CRAMS & Drug Discovery Services Position: Group Leader - Discovery Chemistry (USA, EU & Japan) Reporting to: CEO (India) + Head-Chemistry (USA) Team Handling: 6/8 members Role & responsibilities 1. Fee-for-Service Project Leadership Manage 15-20 concurrent custom synthesis projects (1mg-10g scale) Develop client-specific quotation templates with: 1. Technical feasibility assessments. 2. Competitive pricing strategies. 3. Risk mitigation plans (alternate routes, backup suppliers). Ensure audit-ready documentation for IP-sensitive projects. 2. Winning Quotation Development Craft technically compelling proposals highlighting: 1. Kemio's unique capabilities (e.g., exotic heterocycle expertise). 2. Case studies of similar molecules delivered. 3. Value-add services (free analytical characterization, stability studies). Collaborate with BD team to benchmark against 3 competitor quotes per RFP. 3. Operational Excellence Maintain FFS project dashboard tracking: 1. Resource allocation (FTE hours vs. budget). 2. Critical reagent inventory levels. 3. Client communication logs. Implement rapid response protocol for urgent quote requests (24h turnaround). Recruiter's Contact Details: Dharmesh Sikligar BEST-FIT Recruitment Riders G-7, Amrit Complex, Opp: Mahavir Jain Vidhyalaya & Jain Derasar, R.V. Desai Road, Near Goyagate Circle, Vadodara-390001, Gujarat, India Mobile: 09558802906 Website: www.bestfitrecruitment.co.in
Posted 1 week ago
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