576 Crm Tool Jobs - Page 14

Summary : We are seeking an experienced Assistant CRM Manager to join our CRM department. The ideal candidate will have at least 6 years of experience in CRM and a proven track record of successfully managing customer relationships. Roles and Responsibilities: Manage post-sale customer relationships and collections. Coordinate with banks, NBFCs, legal teams, and other relevant vendors. Focus on providing excellent client service, both pre- and post-sale, to ensure long-term customer retention. Understand the full customer lifecycle from initiation to possession. Ensure a smooth and hassle-free experience for customers in areas like onboarding, registration, and payment follow-up, while delivering prompt and accurate service. Handle NRI customers and ensure their experience is seamless. Possess strong communication and negotiation skills. Prepare daily, weekly, and monthly reports and communicate clearly with leadership. Meet monthly targets for assigned projects. Qualifications :- Bachelor's degree in Marketing, Business, or related field- 6+ years of experience in CRM, - Strong analytical and problem-solving skills- Excellent communication and leadership abilities- Proficiency in CRM software and tools- Experience working in a fast-paced, dynamic environment

Revenue Operations Manager Job Description The Pazcare Revenue Operations Manager will lead the Revenue operations function for Pazcare, leading a team of data analysts to support business operations across Sales, Marketing and Customer success. Key responsibilities Lead a team of 4-6 data analysts to support high quality execution across Pazcares Revenue functions - Sales, Marketing & Customer Success. Planning Support development & management of annual, quarterly, monthly plans Reporting & Analytics Develop MIS & reporting in line with business KPIs & requirements Identify actionable business insights for business review Conduct deep dive analysis to investigate business issues Manage key data flows e.g. Revenue reporting, incentive calculations etc. Use tools like python, knime, google apps script etc. to automate or simplify data collection, enrichment & processing for business applications Data Enrichment Work with multiple tools & vendors to manage systematic data enrichment of prospect data e.g. Apollo, Lusha etc. Lead & Deal assignment Manage systems, rules & processes to score & assign leads & deals to SDRs and KAMs systematically Revenue Systems management User management, configuration, reporting and functionality enhancement in line with evolving business requirements CRM system (Zoho), Helpdesk system (Zoho), Telephony (Ozontel), GTM enablement (Mindtickle), Google Adwords, Google Analytics Work with Pazcare product team to manage integrations between Pazcare platform & Revenue systems Drive identification, selection & deployment of new systems Qualifications and requirements Key capability areas / Strengths Strong technology awareness, knowledge & skills Data handling & analysis skills Team management experience Communication skills to simplify actionable insights Ability to work with external partners (vendors) High ownership and drive Qualifications Engineering or technology background in graduation Post-graduation in business subjects is an added advantage Designation and Band- Manager to Senior Manager Tentative joining date- Immediate basis or soonest possible Location- Bangalore

Job description: Provide Level 2 support - diagnosis, investigation, resolution, coordination with business, application owners, infrastructure support on Application and its interfaces. Operate within the programs service level agreements in order to solve customer issues and satisfy the requests. Drive all owned tickets towards closure with high customer satisfaction. Implement key rollouts of D365 CRM SaaS applications (Sales, Customer Service, Marketing and Customer Voice modules) partnering with the Business Analysts, Project Managers and Deployment Coordinators. Handle user access management and data management (importation, update, migration etc.) requests. Troubleshoot Application and coordinate with multiple IT and business teams to solve the issues. Develop good knowledge on the supported application(/s) and keep up to date with the new features, enhancements, and bug fixes with each release by internal Application Development team. Co-ordinate with other L2 as well as L3 support members on logging bugs on the application by providing all the necessary steps to reproduce. Co-ordinate with Business Analysts on initial analysis on prospective change requests. Contribute to the knowledge base for easy management of frequently asked questions and repetitive service requests. Provide trainings to Super Users on demand basis to train on the application usage and participate in Webinars and Q&A sessions to build a strong Super User Community. Provide availability to work during a few planned weekends with new scope go-lives. Basic knowledge of troubleshooting related to IIS troubleshooting, event viewer logs from Windows server and an understanding of single sign on. Basic knowledge of Cloud concepts, preferably on Microsoft Azure. Basic understanding of Microsoft suite of applications like Outlook, Teams, SharePoint etc. Preferred Experience: 4 to 7 years of experience in application support or any related IT domain. Excellent analytical and problem-solving skills. Excellent verbal and written communication and interpersonal skills. Experience in ITIL framework to assist in day-to-day operations. Experience in working with cross functional teams spread across geographies. Experience in supporting Microsoft D365 CRM (on premise or online) is highly preferred. Experience or understanding of Customer Service applications involving email to case, phone to case, chat to case workflows is highly preferred Profile description: An ideal candidate would be someone who: communicates clearly and effectively in verbal as well as in written communications. has a strong sense of ownership and ability to follow tasks through to completion. works seamlessly within a team as well as manage individual tasks. is customer focused and goal orientated with a keen attention to detail. can explain topics in a clear and understandable manner to non-technical stakeholders.

Respond to customer inquiries via phone, email & chat. Resolve complaints efficiently. Conduct sales presentations & product demos. Document all interactions in CRM. Ensure excellent service and support to drive customer satisfaction.

Role Snapshot: - Drive branch success by achieving sales targets, leading a motivated team, and ensuring operational excellence. - Focus on growing the business, delivering exceptional customer service, and fostering a collaborative environment. Key Responsibilities: Sales Growth: Create and execute strategies to meet branch goals and expand the customer base. Team Leadership: Build, mentor, and manage a high-performing team. Operational Excellence: Oversee branch operations, budgets, and compliance. Data-Driven Decisions: Analyze performance metrics and prepare reports. Customer-Centric: Resolve issues and maintain strong client relationships. Requirements: - Bachelor's degree (MBA preferred) with 5+ years of sales and team management experience. - Strong leadership, communication, and analytical skills. - Proficiency in CRM tools and MS Office. Ideal Candidate: - Target-driven and adaptable. - Skilled in team building, problem-solving, and decision-making. - Committed to delivering outstanding customer experiences.

Role- Inside Sales Representative Days-5days Shift-Australian & UK Shift Cabs-2ways Mode-WFO Exp-2+ years of overall relevant experience in international B2B sales Job location-Bengaluru With our eyes set on the future, we are looking for an energetic, outcome-oriented Inside Sales Representative to join our team of experts in Hyderabad. As a Sr. Sales Strategist, you will be working to onboard new merchants on the clients platform to increase market penetration and develop and execute a strategic plan for your book of business. Read on to understand more about this opportunity. Key Responsibilities & What will you need to succeed in this role? Listen to the call effectively and comprehend the implicit & explicit ask of the customer. Able to convince, and provide short & long-term solutions aligned with the customer's business goals Build rapport with the customer and maintain rational/neutral communication. Handle objections and continue the conversation to a productive outcome Basic understanding of data/leads aligned for effective utilization of same and analyzing customer behavior to moderately change the sales pitch according to the requirement Leverage existing and new relationships with current accounts to grow revenue in strategic product areas Develop and execute a strategic plan for your book of business leveraging the client's various tools and processes for book segmentation and engagement Develop and maintain subject matter expertise on client's marketing solution offerings. Be an expert at translating their marketing goals and objectives into actionable strategies on the client's marketing platform. Provide updates to the management team on your pipeline and sales forecast objectives and key results. Be proactive about solving problems and be ready to take on additional initiatives and responsibilities as they emerge. International Voice LOB Experience including using Dialers for OB Call Exceptional written & verbal communication skills. Agility. Ability to multitask & collaborate. Customer centricity. Objection Handling. Stakeholder Management. Qualifications: 4+ years of overall relevant experience in outbound sales preferably in US Market Sales process experience Mandate UG / Graduate in any field. Sales knowledge on social media platforms. Skilled using Microsoft Office (Excel, Word, and PowerPoint)or G Suite (Sheets, Docs, and Slides). Candidates should be flexible with rostered day offs and working in shifts. Salesforce software working knowledge is good to have. Competencies: Driving For Results: Challenging, pushing the organization and themselves to excel and achieve Customer Success: Doing the right thing for customers. Self motivated: Inspiring, enthusiastic and passionate about doing a good job. Strategic Planning: Able to strategize well. Planning And Organizing: Effectively organizing and planning work according to organizational needs by defining objectives and anticipating needs and priorities. Decision Making: Making good decisions in a timely and confident manner. Interpersonal Communication: Communicating clearly and effectively with people inside and outside of the organization. Business Acumen: Understanding of business and concepts, and using both general and specific knowledge to be effective. Agility: Displaying agility in thoughts, decision-making and change management. Resilient & self-driven: A proactive & never give up attitude Share updated resume at siddhi.pandey@adecco.com or whatsapp at 6366783349

Job Summary: We are seeking a compassionate and skilled Female Counselor to provide academic, career, and personal guidance to students/clients. The ideal candidate should have strong communication skills, empathy, and 1+ year of counseling experience . Key Responsibilities: Provide one-on-one counseling for academic, career, and personal concerns. Conduct outbound/inbound calls to guide students/clients. Assist in career counseling, course selection, and skill assessment . Maintain confidential records of counseling sessions. Use basic computer skills for documentation (Excel, Word, CRM tools). Organize workshops/webinars on mental wellness and career growth. Collaborate with teachers/parents/management for student development. Required Skills & Qualifications: 1+ year of experience in Counseling (Education/Career/Mental Health). Excellent communication & active listening skills . Proficient in calling, follow-ups, and rapport-building . Basic computer skills (MS Office, Email, CRM tools) . Empathetic, patient, and non-judgmental attitude . Graduate in any discipline (MBA/Psychology/Social Work preferred). Preferred Skills: Certification in Counseling/Career Guidance/Mental Health . Experience in student counseling (schools/colleges/coaching centers) . Knowledge of psychometric assessments .

Role & responsibilities 1. Candidates must have experience in Zoho Tool. 2. Good Problem-Solving Skills and good knowledge of Data Structure. 3. Develop responsive and performance user-facing features using JavaScript frameworks (React, Angular) Html, and CSS predecessors. 4. Contribute to the ongoing proof of concepts and feature development of the products, working with the broadly defined scope and estimates. 5. Should have understanding of code versioning tools such as Git, SVN, Zoho . Skills: 1. Proficient in Zoho , HTML, CSS, JavaScript: Essential for all web development. 2. Expertise in Angular and React: Must have deep knowledge of any one of these frameworks. 3. Good Communication Skills: Able to articulate ideas clearly. 4. Strong Logical and Analytical Skills: For solving complex problems. 5. Familiarity with Version Control: Proficiency in Git or similar tools. 6. Responsive Design Principles: Capable of creating adaptive user interfaces. 7. Teamwork and Independence: Can collaborate and work solo effectively. 8. Knowledge of Testing Frameworks: Experience with Jest, Mocha, Jasmine, etc. 9. Continuous Learning: Stays updated with the latest technologies and practices. Note : You can also apply via - https://careers.oodles.io/jobs/1108/

As a Senior Customer Delight Executive, you will manage global customer interactions, provide resolutions via voice and email channels, and ensure top-a notch service delivery. Only Graduate Please only whatsapp your CV and name on HR 8826673317 Required Candidate profile Why Join Us? Work with a reputed global client in a professional, supportive environment. Opportunities for fast-track career growth into team lead/QA/SME roles.

Role & responsibilities Customer Service Executive will be responsible for managing and ensuring customer satisfaction through excellent service delivery. They will work closely with other teams to ensure timely and accurate processing of orders, handle customer inquiries and complaints, and provide effective solutions to customers. Key Responsibilities: Manage and ensure customer satisfaction by providing excellent service to customers. Resolve customer inquiries and complaints in a timely and effective manner. Coordinate with other teams to ensure accurate and timely processing of orders. Ensure that all customer service processes and procedures are adhered to. Monitor customer feedback and provide insights to improve customer service processes. Develop and maintain relationships with key customers. Identify and escalate critical issues to the appropriate channels. Preferred candidate profile

Description The Sales Performance Analyst, functions as an integral part of New Product RTM Operations with the core focus on business analytics, forecasting, outlook preparation, managing KPI definitions, data governance & optimization. A foundational pillar of this role would be to support & instrument pilots & test initiatives end-to-end including developing performance tracking models & identifying gap resolutions. We are looking for energetic, engaging individuals who appreciate working with complex data in a fast-paced environment. Reporting to the Manager, this position is responsible for interacting on a regular basis with the Sales, WW Sales Operations teams, Scrum, Cloud Tech, CTI, Finance, Campaign Marking, & Business Unit. Primary Responsibilities Opportunity sizing and propensity modeling to define target base for focus BU initiatives Data Governance with targets/capacity modeling, formatting, gap analysis, utilizing multiple data sources to reconcile and align opportunity sizing, targets, and performance tracking Gathering, mapping, formatting data across multiple sources leveraging all our systems- Hadoop, SFDC, Gainsight, PBI, Tableau, SharePoint, Excel Files & Adobe bespoke tools Outlook management and forecast modeling for new product sub-motions Deep Dive analysis on product attainment outside of main product motions PBI and Tableau Dashboard creation and maintenance, hygiene, and optimization to support all New Product Initiatives and motions Cross-functional collaboration with all business product teams and ecosystems to execute data related workflows end-to-end to product initiative go-lives and post-live support Define and see through short-term and long-term automation for all performance tracking initiatives Ensuring the correct rep is aligned to orders based on the territory in place, account assignment Attrition analysis, pipeline reporting & management, SFDC cases Driving data extraction utilizing SQL server, Hive and SFDC and executing lead upload processes Reporting on attainment for compensation purposes. SPIFF effectiveness and analysis; payout calculations. Ad hoc reporting requests Augment data quality assurance processes by putting in place required QA activities to manage sanity, correctness, quality of data to ensure trust among end consumers/stakeholders and accurate payouts to reps Document processes and operating procedures Manage & own end customers, stakeholder, deliverable, and timelines Perform UAT/PAT for system enhancements Skills : 3-5 years of relevant work experience, Not more then 5 years experience. Bachelors Degree Saas Based Company Experience working in sales operations & reporting Excellent excel skills, MS-access, Macros, PBI, Tableau Experience using tools as Excel , SFDC, Gainsight, Bi, Tableau, Hadoop Experience with SQL server & Hive query languages and SFDC data language Highly organized, and pays attention to details Ability to work under minimal supervision, take the initiative whilst being a strong team player Strong Analytical , project management skills with an emphasis on business acumen Global business and language experience highly desired Flexibility to work some PST hours preferred Looking for Immediate joiners or 15 Days NP.

Job Description: We are looking for a motivated and experienced Real Estate Sales Specialist to join our team. The ideal candidate will have a strong background in real estate sales, excellent communication skills. Key Responsibilities: Channel Partner Management: Manage Channel Partner vertical and attend customers at the sales office. Sales Management: Manage the entire sales process, from initial contact to closing the deal. Property Presentation: Showcase properties to potential buyers, highlighting key features and benefits. Market Analysis: Stay updated with the latest market trends and developments to provide clients with accurate information. Client Relationships: Build and maintain strong relationships with clients to ensure repeat business and referrals. Documentation: Assist clients with the necessary documentation and legal formalities involved in buying the property. Team Collaboration: Work closely with the marketing and operations teams to develop effective sales strategies and campaigns. Reporting: Prepare and present regular sales reports and forecasts to the head of Sales. Qualifications: Education: Bachelors / Master’s degree in business, Marketing, Real Estate, or a related field. Experience: 0 - 5 years of experience in real estate sales. Skills: Excellent communication and negotiation skills. Strong organizational and time management abilities. Ability to work independently and as part of a team. What We Offer: Attractive commission structure. Mobile and Transport reimbursement. Opportunities for professional development and career advancement. A supportive and collaborative work environment.

Job Summary: We are seeking a seasoned Senior Customer Relationship Manager (CRM) with over 15 years of experience in managing pre and post-sales operations in the real estate sector. The ideal candidate should have a holistic understanding of customer lifecycle management, strong command over CRM systems, and the ability to lead large teams. This individual will play a critical role in enhancing customer satisfaction, ensuring timely collections, managing escalations, and driving business relationships that support revenue goals. Key Responsibilities: Leadership & Team Management: Lead, mentor, and motivate a CRM team. Oversee end-to-end customer journey from booking to possession and post-handover service. Conduct regular team briefings, reviews, and bi-weekly performance meetings. Customer Lifecycle Management: Handle both Pre-sales (customer documentation, verification, agreement execution, bank loan support) and post-sales activities (payment follow-up, possession, issue resolution). Ensure timely communication like welcome letters, demand notes, payment reminders, and legal documentation. Prepare and monitor Sale Agreements, Construction Agreements, Sale Deeds, and related documentation. Escalation Handling & Issue Resolution: Manage and resolve complex customer queries and escalations with empathy and efficiency. Liaise with Legal, Technical, Finance, and other departments for cross-functional issue resolution. Ensure first-level resolution and track customer satisfaction metrics. Revenue Collection & Finance Coordination: Achieve monthly collection targets and reduce debtor days. Maintain payment receivable balance sheets and coordinate with the Accounts team for reconciliation. Calculate interest for delayed payments and ensure timely follow-ups. Process & Strategy: Implement and improve CRM processes, SOPs, and systems. Ensure all customer interactions align with brand guidelines and high service standards. Contribute to strategic planning, negotiation of contracts, and operational audits. Reporting & Compliance: Regularly report CRM KPIs, customer feedback, collection status, and escalation updates to senior leadership. Maintain data accuracy, system hygiene, and regulatory compliance across CRM tool. Client Engagement & Business Support: Support business development through customer feedback, referral programs, and community engagement. Build long-term relationships with clients, investors, and channel partners. Contribute to customer engagement events, surveys, and loyalty programs. Key Skills & Competencies: Excellent verbal and written communication skills Proven leadership & team management abilities Strong interpersonal, negotiation, and public relations skills Strategic thinking and problem-solving mindset Conflict resolution and escalation handling expertise Process-driven with strong attention to detail Knowledge of real estate tools, CRM systems, and industry documentation Analytical and logical reasoning capabilities Customer-centric mindset with a focus on satisfaction and retention Preferred Qualifications: Bachelors/Master’s degree in Business Administration, Marketing, or a related field. Experience in reputed real estate firms or similar customer-facing industries. ERP/CRM tool proficiency (Sell do, Salesforce, Zoho, etc.). Why Join Us? Work in a dynamic real estate environment with opportunities to grow. Be part of a customer-first culture driven by values and innovation. Lead impactful customer experience initiatives.

Handle Video calls in an efficient manner &ensure customer delight through exceptional service KYC Updation, Placement of Fixed Deposits, Recurring Deposits etc Verify customer’s KYC documents on a real-time basis Required Candidate profile Excellent verbal communication skills in English & Hindi compulsory. Should be a team player and flexible with work patterns Open to work in shifts Strong customer service focus Perks and benefits Performance Bonus Extra Health Insurance etc

Company Overview: Minuscule Technologies is a Software Services and SaaS product company specializing in Open-source tech stack, Salesforce, Out Systems, DevOps, and more. We are seeking an Inside Sales Executive with 2-6 years of overall experience. Role & Responsibilities: Proactively identify and engage potential customers through cold calling, cold emailing, and social media outreach. Develop and close new business deals using phone and online collaboration tools. Generate new opportunities by cross-selling additional products and services. Identify and qualify leads from inbound inquiries and outbound efforts, initiating the sales process. Assess prospect needs, qualify opportunities, and drive them through the sales pipeline to closure. Maintain and update CRM with detailed records of all sales activities, ensuring accurate forecasting and pipeline management. Consistently achieve and exceed quarterly sales targets. Qualifications: 2 to 6 years of experience managing the complete sales cycle, with a proven track record of exceeding sales quotas. Experience selling in the US market is preferred. Strong background in cold calling and appointment setting. Ability to build and nurture relationships with both prospects and existing customers. Strong communication and negotiation skills to effectively convert prospects into customers. Familiarity with CRM tools like HubSpot is a plus. Experience in B2B technology sales is highly preferred Interested candidates can reach out to careers@minusculetechnologies.com or 8925815896

Hiring for |International Sales |B2B Sales|| upto 10 LPA || Contract to Hire role Preferred : Qualification :- Graduate Preferable at least 4-6 years of experience as Sales Associate/Sales/Product Sales/Edtech Sales/ (With experience letter's) Familiar with Inbound / Outbound with hands on experience in managing people and process in a B2B|B2C Sales environment. Good knowledge of online advertising industry Generate leads through cold calling, email outreach, and social media platforms to drive sales growth. Max package : As per market value . Working Days :- 5 days, 2 Rotational Offs Shift :- Day shift (UK Shift) Transport:- cab facility Work Location :- Hyderabad Notice period acceptable . Interview rounds(Virtual/ Walk-In) Interested candidates can Call Or Send Resume to HR Prathyusha- 7702498242 Mail ID : prathyusha.axisservices@gmail.com ( Share the resumes to this WhatsApp )

Responsibilities: Onboard pet stores & salons Drive sales target Ensure Visibility Run local activations Report field insights Build strong retail ties Coordinate with internal teams for smooth execution and brand growth

Dynamic Digital Marketing & Events Specialist with 1.5–2.5 yrs experience to lead email campaigns, events, lead gen, reporting, and branding using CRM, automation tools, and analytics.

Growth Manager - Paytm Merchant Growth Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the team: Paytm is witnessing a broad growth across our platform as we continue to register increased adoption of multiple products. The business is driven by data science and analytics, providing data driven solutions. Its upcoming business category at Paytm. About the role: We are looking for a highly analytical and execution-focused Business Growth Manager to drive merchant engagement, retention, and monetization across the Paytm for Business app. This person will play a critical role in improving merchant lifecycle journeys, optimizing in-app funnels, and driving revenue through data-driven strategies and growth experiments. Responsibilities: Merchant Growth & Retention: Own and drive the end-to-end strategy for acquiring, engaging, and retaining merchants on the Paytm for Business app. Deep dive into merchant segmentation, identify drop-offs and reactivation opportunities. Design and implement merchant loyalty, rewards, and engagement programs. Customer Lifecycle Management (CLM): Develop and own lifecycle strategies across onboarding, activation, engagement, and churn prevention stages. Partner with CRM, product, and data teams to run targeted campaigns and nudge flows using tools like MoEngage, WebEngage, etc. User Journey & Funnel Optimization: Analyze and improve in-app user journeys; reduce friction across onboarding, payments, settlement, KYC, and other core experiences. Identify and test hypotheses across onboarding flows, tool usage, and monetizable touchpoints. App Growth & Monetization: Collaborate with product, growth marketing, and category teams to drive adoption of monetizable services (e.g., Soundbox, Lending, Insurance, Commerce). Optimize pricing, promotions, and upsell strategies across merchant cohorts. Own and track LTV, CAC, revenue per user, and other monetization metrics. Cross-functional Collaboration: Work closely with Data Science, Product, GTM, and Business Intelligence teams to translate insights into actionable growth initiatives. Communicate and present strategies and performance updates to leadership. Requirement: -Configure and implement all planned campaigns and ensure timely go-live as per planned marketing calendar -Work with central design and marketing team to create highly engaging creative and content to optimize CTR and conversions -Designing and carrying out experiments and A/B testing, to optimize conversion across the user funnel -Analyse and report on campaign performance metrics, using marketing analytics tools -Work closely with cross-functional teams, including design, traffic and business, to ensure alignment and effective execution Skills that will help you succeed in this role: -7-9 years of experience in growth, CLM, product analytics, or business strategy roles at a fintech, app-based B2B platform, or startup -Strong understanding of mobile-first B2B user journeys, merchant behavior, and monetization strategies -Hands-on experience with app funnel optimization, CRM tools, A/B testing, and retention marketing -Highly analytical comfortable with data tools (SQL, Excel), dashboards (Tableau, Power BI), and collaborating with data teams -Track record of owning business metrics and delivering tangible growth outcomes -Excellent stakeholder management and communication skills Why Join us Bragging rights to be behind the largest fintech lending play in India A fun, energetic and a once-in-a-lifetime environment that enables you to achieve your best possible outcome in your career With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants - and we are committed to it. India s largest digital lending story is brewing here. It s your opportunity to be a part of the story!

RoleCST Associate Blend Process (Voice & Non-Voice) LocationMIra Co-operative Housing Society, AG Nagar, MIDC, Mira Road East, Mira Bhayandar, Maharashtra 401107 Experience0-5 years Working Days6 days a week Shift Timing8.30 AM to 5.30 PM Role Overview: We are looking for a highly motivated and dynamic CST Associate for the Blend Process to join our team in Mumbai. The role will include both voice and non-voice processes where you will be responsible for handling customer interactions and providing support through various communication channels. Key Responsibilities: Handle inbound and outbound customer calls for voice-based customer service support. Respond to customer queries, complaints, and requests via email, chat, and other digital channels (non-voice). Provide accurate information about products, services, policies, and procedures. Troubleshoot and resolve customer issues, escalating to senior teams when necessary. Maintain a high level of professionalism while ensuring customer satisfaction. Document customer interactions accurately and follow up as required. Collaborate with internal teams to improve service quality and customer experience. Meet performance targets (KPI & SLA) including quality, productivity, and customer satisfaction. Ensure adherence to company policies and processes in all customer interactions. Skills & Qualifications: 0-6+ years of relevant experience in a blend of voice and non-voice customer service roles. Excellent communication skills in English (both written and verbal).Strong problem-solving and troubleshooting skills. Ability to multitask and manage different types of customer queries efficiently. Knowledge of CRM tools and customer service platforms is a plus. Ability to work in a fast-paced environment with minimal supervision. Flexibility to work in rotational shifts, including weekends (6 days a week). Good interpersonal skills and a team player. Preferred Qualifications: Prior experience in customer service or client-facing roles in a BPO or similar industry. Exposure to working in a customer-centric environment. Comfortable working in a diverse and dynamic team.

About the role Smart infrastructure from Siemens makes the world a more connected and caring place – where resources are valued, where impact on the world is considered, where sustainable energy is delivered reliably and efficiently. It provides the flexible infrastructure to allow society to evolve and respond to changing conditions. Technology and the ingenuity of people come together to be at one with our environments and to care for our world. We do this from the macro to the micro level, from physical products, components and systems to connected, cloud-based digital offerings and services. Siemens offers a broad portfolio of grid control and automation; low- and medium-voltage power distribution, switching and control; and building automation, fire safety and security, HVAC control and energy solutions. Join us! We Make Real What Matters. This Is Your Role. We don't need superheroes, just super minds! Team Leader – Channel Sales (Low Voltage Switchgear) Job Summary: We are seeking a dynamic and results-driven Team Leader to manage and grow our channel sales for switchgear products. The ideal candidate will lead a team of sales executives, build strong dealer relationships, and drive revenue growth through effective channel strategies. Key Responsibilities: Team Leadership: Lead, mentor, and motivate a team of channel sales executives. Set sales targets and monitor performance against KPIs. Channel Development: Identify, onboard, and nurture relationships with dealers and distributors. Expand channel footprint in assigned territory. Sales Execution: Drive sales of switchgear products through the dealer network. Conduct regular market visits and dealer meetings. Market Intelligence: Monitor competitor activities, pricing, and market trends. Provide feedback to product and marketing teams. Reporting & Analysis: Prepare weekly/monthly sales reports and forecasts. Track dealer performance and ensure timely collections. Qualifications: Bachelor’s degree in electrical engineering. 10–15 years of experience in channel sales, preferably in electrical or switchgear industry. Proven leadership and team management skills. Strong communication, negotiation, and relationship-building abilities. Preferred Skills: Knowledge of LV switchgear products. Experience working with electrical dealers and distributors. Proficiency in CRM tools and MS Office. WE’VE GOT QUITE A LOT TO OFFER. HOW ABOUT YOU We’re Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we welcome applications that reflect the diversity of the communities we work in across Gender, LGBTQ+, Abilities & Ethnicity. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and imagination, and help us shape tomorrow Find out more about department athttp://www.siemens.co.in/about-us/siemens-financial-services-equipment-financing.htm and about Siemens atwww.siemens.com/careers.

Sr Team Member - Digital Initiatives: Key Functional Responsibilities: Contact Center Management: Oversee daily operations of internal and outsourced call centres including lead distribution, sales pitch monitoring, and call audits. Implement performance tracking mechanisms and drive KPIs (e.g., APR, FTR, conversions). Design and execute training programs on product knowledge and sales techniques. Customer Experience & Compliance: Ensure seamless customer engagement throughout the digital purchase journey. Monitor service quality and compliance with IRDAI regulations, data privacy, and security norms. Identify process improvement opportunities to boost customer satisfaction and policy issuance efficiency. Tech & Collaboration: Collaborate with the digital, IT, and product teams to optimize user experience and lead journeys. Drive CRM and call center system enhancements to support better lead nurturing and tracking. Coordinate with third-party vendors and external platforms for campaign execution and process integration. Key Managerial Responsibilities: Sales & Strategy Execution: Lead and manage the Direct-to-Customer (D2C) digital sales channel, ensuring achievement of sales targets through inbound/outbound campaigns. Drive sales for digital-first insurance products across segments like existing customers, employee leads, affiliate marketing, and organic traffic. Support the formulation and execution of strategy to increase digital channel adoption and policy conversion. Qualification required: Qualification Graduate/Postgraduate in Marketing, Insurance, or Business Administration. Technical skills required: Strong knowledge of D2C insurance sales and customer lifecycle management. Hands-on experience managing large call center operations. Excellent analytical skills and understanding of sales performance metrics. Proficiency in CRM tools, lead management platforms, and call center software. Leadership behaviours: Strong communication, team leadership, and stakeholder management capabilities.

About ETS: ETS is a global education and talent solutions organization enabling lifelong learners worldwide to be future-ready. For more than 75 years, we've been advancing the science of measurement to build benchmarks for fair and valid skill assessment across cultures and borders. Our worldwide impact extends through our renowned assessments including TOEFL, TOEIC, GRE and Praxis tests, serving millions of learners in more than 200 countries and territories. Through strategic acquisitions, we've expanded our global capabilities: PSI strengthens our workforce assessment solutions, while Edusoft, Kira Talent, Pipplet, Vericant, and Wheebox enhance our educational technology and assessment platforms across critical markets worldwide. Through ETS Research Institute and ETS Solutions, we're partnering with educational institutions, governments, and organizations globally to promote skill proficiency, empower upward mobility, and unlock opportunities for everyone, everywhere. With offices and partners across Asia, Europe, the Middle East, Africa, and the Americas, we deliver nearly 50 million tests annually. Join us in our journey of measuring progress to power human progress worldwide. The objective of this position is to drive TOEFL test registration numbers and implement targeted marketing initiatives in the assigned region. The incumbent will collaborate with market outreach partners and serve as a representative of the TOEFL program to increase test-taker volumes. This role involves engaging and building strong relationships with agents, educational institutions, government stakeholders, associations, agencies, and industry representatives to strengthen ETS TOEFLs presence in the country. A key focus will be to develop and manage a network of market ambassadors and be directly responsible for increasing TOEFL registrations. Key Responsibilities: Own and deliver the assigned regional/cluster registration targets for the TOEFL test on a yearon-year basis. Design and implement regional market plans and strategies to maximize test registrations. Maintain and expand the existing agent network across the region; drive agent sign-ups to boost registration volumes. Execute and monitor daily activities such as: Meeting with agents Training counsellors and trainers Conducting student sessions Conduct regular product training for trainers and counsellors, and share updates on new test developments through events and personal meetings. Attend education fairs and student recruitment events across the territory to advise and support prospective students. Collaborate with colleagues across regions and marketing teams to ensure seamless project execution. Organize and support recruitment-focused events (e.g., TOEFL webinars, study abroad seminars). Plan and support agent workshops and recruitment events involving counsellors. Implement and support centralized promotional campaigns at the ground level. Gather and report market intelligence and conduct competitor analysis. #LI-NS Keyword: Sales, Business Development Required Experience: Required Experience: 6+ years in the education industry, preferably in study abroad, test prep, or international student recruitment. Experience working with agents, institutions, and education fairs is essential. Education: Bachelors degree required; masters in marketing, Business, or Education preferred. Skills & Competencies: Strong communication, relationship management, and presentation skills. Proven ability to drive targets and manage stakeholders independently. Analytical mindset with basic proficiency in MS Office and CRM tools. Fluent in English; regional language skills are a plus ETS is mission driven and action oriented Other Requirements (Specialized skill sets, behavioral/technical): Willingness to travel extensively within the assigned region. Flexibility for occasional weekend or evening events. We are passionate about hiring innovative thinkers who believe in the promise of education and lifelong learning. We are energized by cultivating growth, innovation, and continuous transformation for the next generation of rising professionals as leaders. In support of this ETS offers multiple Business Resource Groups (BRG) for you to learn and advance your career growth! As a not-for-profit organization we will encourage you to lean in to your passion for volunteering. At ETS you may qualify for up to an additional 8 hours of PTO for volunteer work on causes that are important to you! ETS is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, or any other characteristic protected by law. We believe in creating a work environment where all individuals are treated with respect and dignity. From: ETS GCC

Key Responsibilities Campaign Planning & Execution Design and implement thematic social campaigns (health, education, environment, etc.) targeting citizen participation. Coordinate cross-platform promotions across social media, emailers, local partners, and press. Work with the content/design teams to develop messaging and creative collateral. Event Management Plan and manage all aspects of community events, donation drives, cause walks, and workshops. Liaise with vendors, venues, logistics teams, and volunteers to ensure seamless execution. Engage local communities, schools, RWAs, and youth groups as event partners. Community & Stakeholder Engagement Build a network of citizen volunteers, youth ambassadors, and local champions. Partner with nonprofits and institutions to co-host initiatives. Represent IndiGive at external forums and collaborations as needed. Reporting & Impact Documentation Track campaign/event metrics, feedback, and outcomes. Create impact reports, case studies, and media content post-campaign. Maintain databases of event participants, partners, and outreach channels. What Were Looking For Graduate/Postgraduate in Event Management, Development Communication, Mass Media, or Social Work. 2–4 years of experience in social campaigns, public events, or community outreach. Strong organizational skills and ability to manage multiple projects simultaneously. Excellent verbal and written communication in English and Hindi. Experience with event planning tools, CRM systems, and creative coordination is a plus. What You’ll Gain Ownership of high-visibility campaigns and public-facing events for a national nonprofit. Opportunities to work on diverse causes with measurable community impact. Creative freedom to conceptualize experiences that connect citizens to change. A dynamic, collaborative, and purpose-driven work culture.

Responsibilities: * Design, develop, test & maintain full-stack applications using JavaScript, Laravel & WordPress. * Collaborate with cross-functional teams on project requirements & deliverables.