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CRM Support Lead

CRM Support Lead

Manek Consulting

7 - 12 years

|

7 - 10 Lacs

Mumbai Mumbai Suburban Mumbai (All Areas)

Posted:1 week ago| Platform:

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Skills Required

ZOHO CRM Zoho Help Desk CRM Support Lead ZOHO CRM Root Cause Analysis BFSI Documentation SLA Ticketing tool Support lead audit participation Monitor live schedules Salesforce CRM Audit Sales Force ticket flows CRM Management SOP CRM usage Team Leading Zoho Books operation

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are seeking an experienced CRM Support Lead with a strong background in Zoho Help Desk and CRM tools, preferably within the BFSI sector. Responsible for managing CRM-related support operations, supervising a team, handling audits, support issues. Required Candidate profile Lead and manage a team of 5 support engineers handling CRM tickets and issues Oversee daily support operations through Zoho Help Desk. Maintain CRM-related documentation, SOPs, and training materials. Perks and benefits To be disclosed post interview

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Manek Consulting

Manek Consulting

manekconsulting.com/

Staffing and Recruiting

Mumbai Maharashtra

201-500 Employees

60 Jobs

Key People

John Doe

CEO
Jane Smith

Senior Consultant

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