22 Ticketing Tool Jobs

Experience with Windows installation and troubleshooting, hardware desktop and laptop part replacement, as well as troubleshooting. Knowledge of office peripherals such as printers and scanners. Able to identify problems and provide technical solutions. Stay updated with system upgrades and ensure systems are maintained updated. Proficiency in crimping, punching, and LAN testing. Familiar with anti-virus software, setting up meeting applications, and ticketing tools. Basic Requirements: - Minimum of 2 to 4 years of relevant experience. - Graduation in any field. - IT related training or certification. - Age below 35 years. - Fully vaccinated. - Immediate joining or a notice period of 30 days. - Salary range from 12k to 20k. This is a full-time job with benefits including provident fund. The work location is a hybrid remote setup in Nashik, Maharashtra. Education: Diploma preferred Experience: - 1 year in IT (Preferred) - Total work experience of 1 year (Preferred) Shift: Day shift Job Type: Full-time,

You should have experience with Windows installation and troubleshooting, as well as hardware desktop and laptop part replacement and troubleshooting. You must also possess knowledge of office peripherals such as printers and scanners. Your responsibilities will include identifying problems and providing technical solutions, ensuring systems are up to date with upgrades, and maintaining updated systems. Additionally, you should be skilled in crimping, punching, and LAN testing, as well as setting up anti-virus protection, meeting applications, and ticketing tools. Basic requirements for this position include being a graduate with a minimum of 2 to 4 years of relevant experience in IT, as well as having received IT-related training or certification. You should be below 28 years of age, fully vaccinated, and available for immediate joining or with a 30-day notice period. The salary for this position ranges from 14k to 20k and it is a full-time job. Benefits for this position include provident fund, and the shift is during the day. The work location is in person.,

The DCS Change Management team is responsible for controlling and managing the life cycle of all Changes within the Colt DCS operational environment. This process involves planning, coordinating, and communicating changes to various elements of the DCS operational environment. As an engineer (Analyst) based in India, you will play a crucial role in supporting the Change management process within DCS Service Operations India. Your responsibilities will involve working in alignment with the Global teams of DCS Operations and DCS Technology functions across Europe, Asia, and India. Under the guidance of the DCS Change Manager, you will be tasked with managing standard requests for Change to the DCS live infrastructure. Your key responsibilities will include: - Managing Standard BAU (Business As Usual) Request For Change (RFC) to the live infrastructure - Ensuring the accuracy of change requests to maintain data quality as per process standards - Circulating change documentation to a defined distribution of clients/users when applicable - Participating in Change review meetings such as change advisory boards when requested - Managing the cancellation or rescheduling of a standard change in collaboration with the Requester - Performing regular housekeeping to ensure all standard change requests are closed in a timely manner - Providing support to the Change Manager for internal process quality checks - Issuing Weekend Change schedules to all stakeholders - Monitoring the performance of the Change Management process regularly to ensure adherence to contractual SLA/KPI/OLAs is achieved - Actively participating in Change management meetings and noting minutes - Assisting Service Operations Managers with Ticketing solution deployment for DCS - Assisting with team administration tasks - Assisting Service/Site Operations Managers with ad-hoc requests - Providing accurate reporting metrics for Service Operations processes - Participating in process improvement initiatives - Participating in User Acceptance Tests as required post application deployment The successful applicant will report to the Manager of DCS Change Management and will collaborate with the Global teams of DCS Operations and DCS Technology across Europe, Asia, and India. Key Skills and Expertise: - Mandatory 1-2 years of experience in Infrastructure Service operations - Desirable experience of 3-5 years in a Service Management environment supporting Change Management - Willingness to work within a team with full responsibility to manage Business as Usual Change requests, including ownership, coordination, and daily issue management - Orientation on handling queries related to Customer data management and other commercial/technical issues - Inclination to understand Colt's existing products and services - Readiness to work in shifts as necessary based on business requirements - Knowledge of MS Office products (Excel, Word, PowerPoint, Outlook, SharePoint) - Basic knowledge of any ticketing tool (preferably Cherwell) - Graduate (preferably in Engineering) from a reputed institute - Fluent in verbal and written English, with knowledge of any other European language considered desirable - Knowledge of ITIL V3/V4 (Desirable),

As an Operational DATA Analyst at our company, you will play a pivotal role in managing both proactive and reactive cases for our existing customer base. The accuracy of data is crucial for the success of our company, and your understanding of the various data aspects of the platform will be essential. Your responsibilities will include troubleshooting and resolving data-related issues in Microsoft SQL Server, coordinating with vendors for software integrations, and creating and modifying SQL Legacy DTS packages, SSIS packages, and store procedures. Your ability to work well under pressure, especially for critical issues requiring prompt response and resolution, will be key in this role. Maintaining a high level of customer satisfaction through exceptional customer service, technical skills, and consultative approach is essential. You will be expected to communicate professionally and timely through various channels such as email, IM, and phone, while collaborating with internal departments to resolve customer issues effectively. In addition to troubleshooting data issues and ensuring customer satisfaction, you will also be involved in perpetually learning about the DealerSocket product and appropriate integrations. Working as part of a leadership team, you will have the opportunity to progress your development and career through increased performance and quarterly reviews. Your role will demand a keen analytical mind, advanced problem-solving skills, excellent communication abilities, and a passion for technology. To excel in this position, you should have 3+ years of work experience, display strong teamwork and interpersonal skills, and demonstrate a positive attitude towards customer service. Proficiency in managing multiple tasks in a fast-paced environment, meeting critical SLAs and deadlines, and utilizing ticketing tools will be highly valued. Your commitment to providing an extraordinary customer experience and your enthusiasm for technology will drive your success in this role.,

As the Manager/Senior Manager for the Global Support team at Sirion, you will play a crucial role in leading the Service Desk function. You will be responsible for managing a team that serves as the initial point of contact for all business users, internal and external, ensuring timely resolution of L1 queries and efficient routing of tickets to the relevant departments. Your focus will be on executing the service desk strategy to enhance customer service and build a global service desk that operates 24x7x365 to support Sirion products for customers worldwide. Your responsibilities will include running the global service desk, identifying and routing requests/incidents, monitoring ticket queues, and driving operational efficiencies through adherence to ITIL processes. You will be tasked with managing teams to ensure the fitness of resources for continuous support, preparing leadership reports, coordinating with various teams, and supervising requests related to growth, resources, and vendors. Additionally, you will be required to follow standard processes for issue escalation, build process documentation and SOPs, and ensure timely audit and quality checks of support activities. To be successful in this role, you should have a technical education background in computer science, along with 10-15 years of experience in technical support, customer support, or application support. Proficiency in handling global customers, familiarity with ITSM processes, excellent communication skills, and strong knowledge of ticketing tools are essential. Your commitment to diversity and inclusion will be highly valued in our inclusive work environment. If you are excited about this opportunity and possess the required qualifications and skills, we encourage you to apply by visiting our Careers at Sirion page and following the simple application process. We look forward to hearing from you and potentially welcoming you to our dynamic team at Sirion.,

As a valued member of our team at Gallagher, you will be an integral part of our global operations, particularly at the Gallagher Center of Excellence (GCoE) in India. Here, we uphold the values of quality, innovation, and teamwork, and we are committed to making a significant impact while building rewarding, long-term careers for individuals like you. Your role will involve possessing strong knowledge of HR processes and the entire employee life cycle. You will be responsible for creating process maps and documentation, working on time-bound projects, and preparing statutory reports. Additionally, you will need to have a strong understanding of HR systems, automation, and ticketing tools, coupled with the flexibility to thrive in a dynamic and global environment. In this position, you will have the opportunity to make a significant impact by managing salary changes for both exempt and non-exempt employees, performing mass salary adjustments, job changes, and promotions, as well as issuing tax statements. Collaboration with internal and external stakeholders, such as tax advisors, benefits providers, and global mobility teams, will be crucial to supporting cross-functional initiatives effectively. To excel in this role, you should possess good interpersonal skills, knowledge of Oracle and ticketing tools, as well as proficiency in MS Office. With 6-8 years of relevant work experience, a bachelor's degree, and additional qualifications in project management or Lean/Six Sigma, you will be well-equipped to succeed in this position at Gallagher. At Gallagher, we value inclusion and diversity as core components of our business. For over 95 years, we have remained committed to sustainability and supporting the communities in which we operate. By embracing our employees" diverse identities, experiences, and talents, we enhance our ability to serve our clients and communities effectively. Inclusion and diversity are integral to The Gallagher Way, and we see diversity as a vital strength that enriches our organization. Equal employment opportunities are extended to all aspects of the employer-employee relationship at Gallagher. This includes recruitment, hiring, training, promotion, transfer, compensation, benefits, layoff, and termination. We are committed to making reasonable accommodations for qualified individuals with disabilities, ensuring that everyone has the opportunity to thrive in our business environment.,

As an Operational DATA Analyst at Solera, you will play a crucial role in handling both proactive and reactive cases for our customer base. The accuracy of data in our software applications is vital for our success, and you will be responsible for troubleshooting and resolving data-related issues in Microsoft SQL Server. Your ability to work well under pressure, especially for critical issues requiring prompt responses, will be essential. You will collaborate with vendors to set up and troubleshoot software integrations, create, modify, and troubleshoot SQL Legacy DTS packages, SSIS packages, and store procedures. Additionally, you will convert, manipulate, and scrub large volumes of data in various formats in SQL Server and Microsoft Excel. Your role will also involve maintaining a high level of customer satisfaction through exceptional customer service, technical expertise, and consultative skills. Effective communication is key in this role, as you will engage with customers and internal departments to resolve issues. You will need to multitask efficiently, providing excellent customer service to each individual while working on multiple issues simultaneously. Your continuous learning and understanding of the DealerSocket product and integrations will be essential for success. To excel in this role, you should possess a keen analytical mind, advanced problem-solving skills, and a strong commitment to delivering an extraordinary customer experience. Excellent verbal and written communication skills are a must, along with knowledge of ticketing tools. A positive attitude, passion for technology, and proven ability to manage multiple tasks in a fast-paced environment are crucial. Additionally, displaying strong teamwork and interpersonal skills will contribute to your success in this role. If you have at least 3 years of work experience, and you are ready to join a dynamic team dedicated to transforming the vehicle lifecycle into a connected digital experience, we invite you to apply for the Operational DATA Analyst position at Solera.,

You will be joining Sirion, the world's leading AI-native CLM platform, which is at the forefront of applying generative AI to transform the way enterprises store, create, and manage contracts. With a focus on extraction, conversational search, and AI-enhanced negotiation capabilities, Sirion has revolutionized contracting across enterprise teams, including legal, procurement, sales, and finance. Trusted by the world's most valuable brands, Sirion manages over 7 million contracts worth nearly $800 billion and relationships with more than 1 million suppliers and customers in over 100 languages. Analysts like Gartner, IDC, and Spend Matters consistently recognize Sirion as a leader in CLM due to its category-leading innovation. As a Manager/Senior Manager in the Global Support team based in Gurugram, Haryana, you will lead the Service Desk function. Your role will involve serving as the initial point of contact for all business users, both internal and external. You will oversee the ticket queue, handle all L1 queries, and ensure timely escalation of issues to the appropriate departments. The primary objective is to establish and operate a global service desk that operates 24x7x365, providing support for Sirion products to customers across the US, Europe, Australia, and APAC. Your responsibilities will include adhering to ITIL processes, monitoring the ticket queue, driving operational efficiencies, documenting processes, managing service levels, and overseeing resource management. Your key responsibilities will include running a global service desk, resolving L1 requests, identifying and routing incidents, managing ticket ownership, representing Sirion to track and resolve serviceability and product quality issues, managing teams to ensure 24x7x365 support, preparing leadership reports, coordinating with various teams, supervising requests related to growth and resources, following escalation processes, building process documentation, ensuring appropriate ticket information, conducting audits and quality checks, setting up support strategies aligned with customer expectations, tracking performance against service levels, and managing resources effectively. To excel in this role, you will need a technical education background in computer science, 10-15 years of experience in technical support or customer support roles, proficiency in handling global customers, familiarity with ITSM processes, excellent communication and interpersonal skills, strong time management and organizational abilities, and knowledge of ticketing tools and chat-based support. If you are excited about this opportunity, we look forward to receiving your application through our Careers Page at Sirion.,

As a member of our team, you will be responsible for performing Delta Refresh on a daily basis. Handling queries efficiently through our ticketing tool within the specified Turnaround Time (TAT) related to OSWALD and Park & Post will be a key part of your role. Your analytical skills will be put to the test as you analyze and provide solutions for queries regarding Journals, ICO Agreement, etc. Approving Application Access requests and supporting the team with Authorization metrics queries will be crucial tasks. You will also serve as the Single Point of Contact (SPOC) for User Acceptance Testing (UAT) during new releases, ensuring a smooth transition. During month-end processes, you will supervise Mass Reversals and manual performance if necessary. Additionally, overseeing Automated Jobs related to Month-end activities such as Capex Settlement, Depreciation, PO Settlement, Discount rate check, and Profit in Stock will be part of your responsibilities. Clearing Jobs in SAP, conducting Balance Sheet Reconciliations, and performing GL Clearing at month-end are tasks that you will be handling diligently. Your personal abilities should include effective collaborators management, process expertise, and continuous improvement mindset. You should be able to thrive in a deadline-driven environment, demonstrating a strong customer focus to cultivate relationships with internal and external stakeholders. Being hardworking, flexible, and detail-oriented are qualities that will contribute to your success in this role. This is a Regular position based in Gurugram with a job posting start date of 2024-08-25.,

Are you ready to take on the role of Lead Engineer - Service Delivery in our dynamic SRE core settlement team and contribute to unlocking the potential of various businesses The team you will be a part of is dedicated to supporting multiple Critical Platforms (BankCard, Issuer, EF, EM, Discover, DisputeManagement, Gift Cards) that play a crucial role in merchant settlements within the US geography. Operating in 3 shifts, the team ensures 24X7 support for these applications, resolving issues within specified SLAs. Collaboration with relationship managers is essential to investigate and provide accurate resolutions to merchants regarding settlement-related concerns. In this role, you will: - Engage in rotational shifts to offer production support for critical SLA-driven production applications (L2 and L3 support) in a 24X7, 365-day environment. - Actively participate in bridge calls, effectively communicate issues, and deliver corrective actions within SLA boundaries. - Adhere to the defined escalation matrix and address technical aspects of assigned tickets. - Perform other responsibilities as delegated. To be successful in this position, you should possess: - Over 7 years of experience in mainframe operations. - Proficiency in Mainframes Technology, including JCL, COBOL, database systems (VSAM or DB2), Job Schedulers, and familiarity with at least one ticketing tool. - Prior experience in Production Support and handling abends, preferably in supporting critical SLA-driven production applications in a 24X7, 365-day setup. - Ability to engage in bridge calls, articulate issues effectively, and offer corrective actions within SLA boundaries. - Willingness to work in rotational shifts, including night shifts and varied week-offs. - Strong communication skills, analytical abilities, and research acumen. Nice to have skills include knowledge of SAS, DB2, SQL, REXX Programming, and familiarity with a Ticketing tool like Service Now, which would be considered advantageous. If you are determined to face challenges with a growth mindset, believe in inclusive collaboration, and are open to working across boundaries to achieve shared objectives, then seize this opportunity to script the next chapter of your career. Apply now and embark on this rewarding journey.,

Experience in a technical support role, preferably with Windows environments. Strong understanding of Windows operating systems, including troubleshooting common issues. Excellent communication and interpersonal skills, with the ability to explain technical concepts in a user-friendly manner. Active listening skills and a genuine desire to help others. Proficient in PC troubleshooting methodologies and remote access tools.

Introduction We believe that every candidate brings something special to the table, including you! So, even if you feel that youre close but not an exact match, we encourage you to apply. Wed be thrilled to receive applications from exceptional individuals like yourself. Gallagher, a global industry leader in insurance, risk management, and consulting services, boasts a team of over 50,000 professionals worldwide. Our culture, known as "The Gallagher Way," is driven by shared values and a passion for excellence. At the heart of our global operations, the Gallagher Center of Excellence (GCoE) in India, founded in 2006, upholds the values of quality, innovation, and teamwork. With 10,000+ professionals across five India locations, GCoE is where knowledge-driven individuals make a significant impact and build rewarding, long-term careers. How You'll Make An Impact Manage Salary changes for Exempt and Non-Exempt Perform mass salary, job and promotions Issuing Tax statements About You Must possess strong knowledge on HR Processes, entire employee life cycle Incumbent would be responsible for creating process maps and documentation Ability to work on time bound projects Preparing Statutory Reports Strong knowledge of HR Systems, Automation and Ticketing tool Additional Information We value inclusion and diversity Inclusion and diversity (I&D) is a core part of our business, and its embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.,

Job Title: Salesforce Support Consultant_L1 Address: Kadubeesanahalli, Bengaluru Shift: 4pm to 1 am IST Work Type: 3 months CTH Work Arrangement: 2 days onsite, post 7pm split hours(Office and Home) Job Description: Serve as the primary point of contact for all Salesforce-related inquiries, issues, and user support requests. Respond to and resolve tickets promptly, ensuring user satisfaction and minimal disruption to business operation Functional support in any of the applications where the Client uses Salesforce in a production environment (including support of related sandbox or test environments) Help desk break/fix tickets or incident Respond to issues/incident based on Severity within SLA requirements Experience with support ticketing system Issue resolution: addressing how-to questions, troubleshooting, investigating performance issues Support end user requests for new saved searches, reports, KPI's, and dashboards Enablement of new features and functionality. Ad hoc training - providing ad hoc training on Salesforce functionality. Provide internal, on-going system/technical support to users, including training and maintain proper system access for all roles. Maintain up-to-date knowledge and standard operations procedures of Salesforce functionality, customization, and integration. Identify, evaluate, and recommend other key technologies required to support and improve the business process centred on the Salesforce platform. Qualifications: Bachelors degree in Computer Science, Information Systems, or related field Overall, 3-5 years of IT experience and experience in working Salesforce application and platform support. Experience with SFDC with some exposure or knowledge of NetSuite and combined with technical understanding of SFDC. Strong understanding of Salesforce architecture, data model, and security model Proficiency in Apex, Visualforce, and Salesforce APIs preferred Salesforce certification is a plus Excellent communication skills with the ability to effectively collaborate with cross-functional teams Strong analytical and problem-solving skills with a keen attention to detail Ability to manage multiple priorities and work in a fast-paced environment. Interested candidates share their cv on jyoti.thakur@vacobinary.in or apply on the given link

Role & responsibilities: Minimum 2 years experience in HR Services and any HR application like Success factor, SAP, Workday etc, Proficiency in SAP / Success Factors; MS Tools like SP, Excel; Knowledge of CRM Tools like Dynamics, ServiceNow, etc. Graduation but Post-Graduation (any specialization) will be an advantage. Excellent written & verbal English communication - IMP Exposure to Customer Relationship Management tools will be an added advantage (ServiceNow, CRM, SIEBEL etc.) Knowledge of MS tools (SharePoint, Excel & PowerPoint) Attention to detail and ability to follow guidelines Ability to maintain highly confidential and sensitive information Ability to deliver against agreed objectives/ service levels Ability to work effectively in a team and willingness to help others Contract Description: We are looking for a Contract Staff for HR Services to work on EMEA-related HR Operations tasks and queries. The HR Services Delivery Center team plays a pivotal role in improving the Candidate, Employee, and Manager experience by providing timely and accurate query resolution, onboarding of candidates, maintaining accurate HR data of employees in HR Systems & supporting employee life cycle programs & processes (benefits, rewards, transfers, offboarding, etc.) Key Accountabilities: Maintains efficient service delivery by ensuring transactional requests and assigned inquiries are completed within SLA depending on priority & complexity. Respond & resolve queries in a timely & accurate manner with employee experience at the core. Accountable to ensure Employee HR records are accurately created and / or maintained in HR Systems (SAP, Success Factors, MS Vacation, etc.) Takes complete ownership to close the data administration requests, including follow-up with the requestor to collect missing information and / or informing approval requirements. Maintains and follows the Desktop Procedures / KB articles defined for every transaction/query. Ensures the Maker-Checker process is followed, and Data Monitoring is done to ensure high quality of data in all HR tools. Working in a highly data sensitive environment, responsible for always protecting Data. Privacy and adhering to confidentiality requirements to promote zero breach of compliance policies.

About ClerksWell ClerksWell is an award-winning digital agency and proud Umbraco Platinum Partner, Sitecore Silver Partner, and Optimizely Bronze Partner. With a team of 35 across the UK, India, and Ukraine and a close-knit London office of 10 were known for our bold thinking, technical excellence, and a culture that values long-term collaboration. The role Join our Service Management Team (SMT) as a Software Developer. This role is pivotal in maintaining and enhancing the performance, reliability, and scalability of our client-facing platforms and some internal tools. You will work closely with project managers, account managers and across multi-platform teams to resolve issues, implement improvements and ensure seamless digital experiences for our clients. This role demands a modern software development practice, and hands-on experience with tools like Zendesk or similar platforms working within UK time zones and with clients and colleagues based in Europe and the Middle East. Key Responsibilities Troubleshoot and resolve software issues, ensuring minimal disruption to client services. Analyse recurring incidents and implement long-term solutions to reduce ticket volume and improve system stability. Participate in daily stand-ups and sprint planning with cross-functional teams. Write clean, efficient, and well-documented code following best practices. Maintain technical documentation for support processes, APIs, and system configurations. Contribute to the continuous improvement of DevOps and CI/CD pipelines. Job Requirements: Strong technical foundation (minimum 3 years experience) with in-depth knowledge of programming languages, development tools, and software engineering methodologies. Strong debugging and root cause analysis skills. Proficiency in C# and .NET framework. Experience with RESTful APIs, microservices, and cloud platforms (Azure preferred). Experience with at least one .NET-based CMS such as Sitecore, Umbraco, or Optimizely, particularly for managing and supporting content-rich websites. Basic understanding of front-end technologies. Familiarity with ticketing tools like Zendesk. Willingness to contribute to both development and support activities, including ongoing retainer work. Advantageous : Experienced in implementing and managing headless CMS architectures using .NET technologies. Knowledge of security and compliance standards in enterprise environments. Skilled in building API-first solutions and integrating them with modern frontend frameworks like React, Next.js deliver dynamic, omnichannel digital experiences. Location: Ideally in Goa (Hybrid) / Anywhere in India (Remote) Working hours: April to October UK Time 6:00am to 3:00pm India Time – 10.30am to 7:30pm November to March UK Time – 6:00am to 3:00pm India time – 11.30am to 8:30pm Tech Stack Summary Our stack includes .NET, Azure, Umbraco, Sitecore, Optimizely, and modern DevOps tools.

We are seeking an experienced CRM Support Lead with a strong background in Zoho Help Desk and CRM tools, preferably within the BFSI sector. Responsible for managing CRM-related support operations, supervising a team, handling audits, support issues. Required Candidate profile Lead and manage a team of 5 support engineers handling CRM tickets and issues Oversee daily support operations through Zoho Help Desk. Maintain CRM-related documentation, SOPs, and training materials. Perks and benefits To be disclosed post interview

6 months to 1 year in technical support Comfortable in rotational shifts- Night shifts / weekend support/ complimentary Exp: Technical support in marketo (product) If prior plus point If not then application support experience Troubleshooting , GD/ Technical/ Manager

What youll do: First point of contact for customers, internal organisation users for reporting issues and requests via calls, emails, monitoring tools and self-service channels Collect complete details of the issue being reported, log a ticket on the ticketing tool. Carry out initial triaging to ensure ticket has complete information, appropriate priority and impact details, appropriate support team for assignment. Ensure associated internal tickets are created with complete information and appropriate support team assignment. Regular follow up on tickets to ensure progress is being made by support teams; up to date progress updates communicated to customers, appropriate usage of the tickets state based on progress. Manage tickets lifecycle end to end adhering to process in place. Proactively monitor ServiceDesk ticket queue and take appropriate timely actions. End to end coordination with stakeholders including customers, project teams, DEV teams, Infrastructure teams wherever necessary to make progress on tickets and ongoing issues and requests on emails. Follow on call process including multiple teams without miss. Participate in Major Incident Management bridge calls along with Incident Manager to drive towards resolution with the help of support teams. Coordinate RCA document preparation and submission within set timelines. End to end Service Request Management. What to Have for this position. Must have Skills. Total Experience of at least 3+ years in 24/7 ServiceDesk environment with application support experience Good hands-on and knowledge on Incident and Major Incident Management, Service request Management processes Good knowledge on Problem management process Good hands-on experience in working in a dynamic high-pressure environment dealing with multiple aspects at the same time Good hands-on experience in ticketing tools like ServiceNow. Good Analytical and problem-solving skills with Strong interpersonal, facilitation skills along with effective communication (both written and verbal) skills Ready to work in rotational shifts and offs without any issues Team player who believes in collaborating with team members and lending extra support wherever needed Good to have Skills. ITIL V4 foundation knowledge and preferably certified. ServiceDesk background and experience Basic knowledge of networking monitoring Good to have Windows administration Basics knowledge Good to have Basic understanding of technologies like Cloud (Azure/AWS), Database, SQL, scripting Good to have Required skills. Good Communication skills both verbal and written 24/7 ServiceDesk background ITIL knowledge and background Ready to work in 24/7 team with rotational shifts

Job Title: Office 365 Administrator Job Code : JD2208395 Location: Remote (Permanent Work from Home) Work Hours: Full-Time | Night Shift (Fixed) Working Days: 5 Days & 2 days off Experience Required: Minimum 4+ Years Summary: We are looking for a skilled and experienced Office 365 Administrator to join our remote IT operations team. This is a full-time night shift role ideal for professionals with a solid background in Microsoft 365 administration, Active Directory, and user lifecycle management. The right candidate will be a proactive problem-solver who can handle global admin responsibilities and ensure smooth day-to-day operations of our Office 365 environment. If you are detail-oriented, technically sound, and looking for a long-term remote opportunity with fixed weekends off wed love to hear from you! Key Responsibilities: Perform day-to-day administration and support of Office 365 environment including: User ID creation and deletion License assignment and management Shared mailbox creation and maintenance SharePoint administration Act as a Global Administrator within the Microsoft 365 environment. Monitor system health, generate reports, and ensure uptime and performance metrics are consistently met. Manage and maintain Active Directory (on-prem & Azure AD), including group policies and user/group management. Collaborate with IT and support teams to troubleshoot and resolve issues related to O365 and AD environments. Ensure compliance with internal security and access control policies. Must-Have Skills & Experience: 4+ years of proven hands-on experience as an Office 365 Administrator . Strong knowledge and administration experience with: Microsoft 365 Suite (Exchange Online, Teams, SharePoint, OneDrive) User lifecycle management (creation, deactivation, license assignment) Global Admin responsibilities Solid understanding of Active Directory and Azure Active Directory . Experience working in a 24x7 support or night shift environment preferred. Excellent communication and troubleshooting skills. Perks & Benefits: Permanent Remote Work opportunity Fixed Night Shift with Saturday and Sunday off Collaborative and inclusive team culture Competitive compensation and growth opportunities.

Konecranes IT is an integrated part of Konecranes operations globally. Our mission is to drive and support the process harmonization with optimal IT solutions and at the same time reduce the fragmentation of IT systems. We are executing 6 strategic business IT projects and delivering IT services in approx. 50 countries and for more than 11000 employees. Our main target is to keep business up today & every day. Our global team is working in 20 countries and covers all geographical regions. Global IT Support Team Member is part of the Global IT Service Delivery team that provides Technical and Software distribution services globally 24* 7 in English Responsibilities are - Manage all IT requests which are logged in IT Ticketing tool. This includes classification, taking approvals, assigning to L2/L3 support, follow up with them until closure. - Assessing the severity, impact and risk of incidents and escalating to the L2/L3 teams, whenever required. - Adopt IT processes and policies during day to day support. - Handling IT project activities assigned to you. - Identify and communicate the problem areas based on the incoming incidents. - Assistance during User Acceptance Test What we expect from you : IT skills - 0-1 years of experience in Windows environment. - Good knowledge of OS, Network and Applications. - Familiarity with iOS, Android, Windows and other mobile operating systems - Knowledge on SCCM is preferred. - Bachelors Degree in computer/IT field. General skills - Customer Service Minded attitude. - Good Presentation and communication skills. - Ability to learn and share knowledge with other team members. - Be a good communicator and good listener within the team. - ITIL knowledge is preferred. - Ability to coordinate with multiple teams. - Willing to work in 24x7 shift environment. What we offer to you - Insight to the IT Service Delivery. - Training on supporting latest IT technologies in software & hardware domain. - Work life balance. - Innovative and dynamic working environment. - The support of an excellent IT Service Delivery Team. - Possibility to work in leading crane building company with leading technology. - Competitive Salary.

Atleast 2+ years of Experience in supporting Desktop or Laptop Users Should have knowledge on installing and troubleshooting of Operating Systems (Windows 10/ Windows 8) Should have knowledge on first level hardware and local network troubleshooting and Installation of software. Troubleshooting of Browser related issues Basic understanding of DNS/DHCP/Windows AD Understanding of ITSM tool and ticket handling Provide technical support to end users on their day-to-day activities Monitor and perform the Compliance related activities and ensure the required compliance target is achieved. Publish daily/weekly/monthly report as defined with zero errors.

Email messaging - MS Outlook. Domain basic knowledge. MFA and Application Basic troubleshooting. MacBook, IOS basic support level knowledge. Experience in handling critical & VIP users. Remote technical support hands on. Desktop & Network troubleshooting skill level 2 mandate. Asset management and IMAC process awareness. Windows Operating system. Ticketing tool knowledge. Office 365. Strong communication skills. Good analytic & strategic thinking.