15 Ticketing Tool Jobs

About ClerksWell ClerksWell is an award-winning digital agency and proud Umbraco Platinum Partner, Sitecore Silver Partner, and Optimizely Bronze Partner. With a team of 35 across the UK, India, and Ukraine and a close-knit London office of 10 were known for our bold thinking, technical excellence, and a culture that values long-term collaboration. The role Join our Service Management Team (SMT) as a Software Developer. This role is pivotal in maintaining and enhancing the performance, reliability, and scalability of our client-facing platforms and some internal tools. You will work closely with project managers, account managers and across multi-platform teams to resolve issues, implement improvements and ensure seamless digital experiences for our clients. This role demands a modern software development practice, and hands-on experience with tools like Zendesk or similar platforms working within UK time zones and with clients and colleagues based in Europe and the Middle East. Key Responsibilities Troubleshoot and resolve software issues, ensuring minimal disruption to client services. Analyse recurring incidents and implement long-term solutions to reduce ticket volume and improve system stability. Participate in daily stand-ups and sprint planning with cross-functional teams. Write clean, efficient, and well-documented code following best practices. Maintain technical documentation for support processes, APIs, and system configurations. Contribute to the continuous improvement of DevOps and CI/CD pipelines. Job Requirements: Strong technical foundation (minimum 3 years experience) with in-depth knowledge of programming languages, development tools, and software engineering methodologies. Strong debugging and root cause analysis skills. Proficiency in C# and .NET framework. Experience with RESTful APIs, microservices, and cloud platforms (Azure preferred). Experience with at least one .NET-based CMS such as Sitecore, Umbraco, or Optimizely, particularly for managing and supporting content-rich websites. Basic understanding of front-end technologies. Familiarity with ticketing tools like Zendesk. Willingness to contribute to both development and support activities, including ongoing retainer work. Advantageous : Experienced in implementing and managing headless CMS architectures using .NET technologies. Knowledge of security and compliance standards in enterprise environments. Skilled in building API-first solutions and integrating them with modern frontend frameworks like React, Next.js deliver dynamic, omnichannel digital experiences. Location: Ideally in Goa (Hybrid) / Anywhere in India (Remote) Working hours: April to October UK Time 6:00am to 3:00pm India Time – 10.30am to 7:30pm November to March UK Time – 6:00am to 3:00pm India time – 11.30am to 8:30pm Tech Stack Summary Our stack includes .NET, Azure, Umbraco, Sitecore, Optimizely, and modern DevOps tools.

We are seeking an experienced CRM Support Lead with a strong background in Zoho Help Desk and CRM tools, preferably within the BFSI sector. Responsible for managing CRM-related support operations, supervising a team, handling audits, support issues. Required Candidate profile Lead and manage a team of 5 support engineers handling CRM tickets and issues Oversee daily support operations through Zoho Help Desk. Maintain CRM-related documentation, SOPs, and training materials. Perks and benefits To be disclosed post interview

6 months to 1 year in technical support Comfortable in rotational shifts- Night shifts / weekend support/ complimentary Exp: Technical support in marketo (product) If prior plus point If not then application support experience Troubleshooting , GD/ Technical/ Manager

What youll do: First point of contact for customers, internal organisation users for reporting issues and requests via calls, emails, monitoring tools and self-service channels Collect complete details of the issue being reported, log a ticket on the ticketing tool. Carry out initial triaging to ensure ticket has complete information, appropriate priority and impact details, appropriate support team for assignment. Ensure associated internal tickets are created with complete information and appropriate support team assignment. Regular follow up on tickets to ensure progress is being made by support teams; up to date progress updates communicated to customers, appropriate usage of the tickets state based on progress. Manage tickets lifecycle end to end adhering to process in place. Proactively monitor ServiceDesk ticket queue and take appropriate timely actions. End to end coordination with stakeholders including customers, project teams, DEV teams, Infrastructure teams wherever necessary to make progress on tickets and ongoing issues and requests on emails. Follow on call process including multiple teams without miss. Participate in Major Incident Management bridge calls along with Incident Manager to drive towards resolution with the help of support teams. Coordinate RCA document preparation and submission within set timelines. End to end Service Request Management. What to Have for this position. Must have Skills. Total Experience of at least 3+ years in 24/7 ServiceDesk environment with application support experience Good hands-on and knowledge on Incident and Major Incident Management, Service request Management processes Good knowledge on Problem management process Good hands-on experience in working in a dynamic high-pressure environment dealing with multiple aspects at the same time Good hands-on experience in ticketing tools like ServiceNow. Good Analytical and problem-solving skills with Strong interpersonal, facilitation skills along with effective communication (both written and verbal) skills Ready to work in rotational shifts and offs without any issues Team player who believes in collaborating with team members and lending extra support wherever needed Good to have Skills. ITIL V4 foundation knowledge and preferably certified. ServiceDesk background and experience Basic knowledge of networking monitoring Good to have Windows administration Basics knowledge Good to have Basic understanding of technologies like Cloud (Azure/AWS), Database, SQL, scripting Good to have Required skills. Good Communication skills both verbal and written 24/7 ServiceDesk background ITIL knowledge and background Ready to work in 24/7 team with rotational shifts

Job Title: Office 365 Administrator Job Code : JD2208395 Location: Remote (Permanent Work from Home) Work Hours: Full-Time | Night Shift (Fixed) Working Days: 5 Days & 2 days off Experience Required: Minimum 4+ Years Summary: We are looking for a skilled and experienced Office 365 Administrator to join our remote IT operations team. This is a full-time night shift role ideal for professionals with a solid background in Microsoft 365 administration, Active Directory, and user lifecycle management. The right candidate will be a proactive problem-solver who can handle global admin responsibilities and ensure smooth day-to-day operations of our Office 365 environment. If you are detail-oriented, technically sound, and looking for a long-term remote opportunity with fixed weekends off wed love to hear from you! Key Responsibilities: Perform day-to-day administration and support of Office 365 environment including: User ID creation and deletion License assignment and management Shared mailbox creation and maintenance SharePoint administration Act as a Global Administrator within the Microsoft 365 environment. Monitor system health, generate reports, and ensure uptime and performance metrics are consistently met. Manage and maintain Active Directory (on-prem & Azure AD), including group policies and user/group management. Collaborate with IT and support teams to troubleshoot and resolve issues related to O365 and AD environments. Ensure compliance with internal security and access control policies. Must-Have Skills & Experience: 4+ years of proven hands-on experience as an Office 365 Administrator . Strong knowledge and administration experience with: Microsoft 365 Suite (Exchange Online, Teams, SharePoint, OneDrive) User lifecycle management (creation, deactivation, license assignment) Global Admin responsibilities Solid understanding of Active Directory and Azure Active Directory . Experience working in a 24x7 support or night shift environment preferred. Excellent communication and troubleshooting skills. Perks & Benefits: Permanent Remote Work opportunity Fixed Night Shift with Saturday and Sunday off Collaborative and inclusive team culture Competitive compensation and growth opportunities.

Konecranes IT is an integrated part of Konecranes operations globally. Our mission is to drive and support the process harmonization with optimal IT solutions and at the same time reduce the fragmentation of IT systems. We are executing 6 strategic business IT projects and delivering IT services in approx. 50 countries and for more than 11000 employees. Our main target is to keep business up today & every day. Our global team is working in 20 countries and covers all geographical regions. Global IT Support Team Member is part of the Global IT Service Delivery team that provides Technical and Software distribution services globally 24* 7 in English Responsibilities are - Manage all IT requests which are logged in IT Ticketing tool. This includes classification, taking approvals, assigning to L2/L3 support, follow up with them until closure. - Assessing the severity, impact and risk of incidents and escalating to the L2/L3 teams, whenever required. - Adopt IT processes and policies during day to day support. - Handling IT project activities assigned to you. - Identify and communicate the problem areas based on the incoming incidents. - Assistance during User Acceptance Test What we expect from you : IT skills - 0-1 years of experience in Windows environment. - Good knowledge of OS, Network and Applications. - Familiarity with iOS, Android, Windows and other mobile operating systems - Knowledge on SCCM is preferred. - Bachelors Degree in computer/IT field. General skills - Customer Service Minded attitude. - Good Presentation and communication skills. - Ability to learn and share knowledge with other team members. - Be a good communicator and good listener within the team. - ITIL knowledge is preferred. - Ability to coordinate with multiple teams. - Willing to work in 24x7 shift environment. What we offer to you - Insight to the IT Service Delivery. - Training on supporting latest IT technologies in software & hardware domain. - Work life balance. - Innovative and dynamic working environment. - The support of an excellent IT Service Delivery Team. - Possibility to work in leading crane building company with leading technology. - Competitive Salary.

Atleast 2+ years of Experience in supporting Desktop or Laptop Users Should have knowledge on installing and troubleshooting of Operating Systems (Windows 10/ Windows 8) Should have knowledge on first level hardware and local network troubleshooting and Installation of software. Troubleshooting of Browser related issues Basic understanding of DNS/DHCP/Windows AD Understanding of ITSM tool and ticket handling Provide technical support to end users on their day-to-day activities Monitor and perform the Compliance related activities and ensure the required compliance target is achieved. Publish daily/weekly/monthly report as defined with zero errors.

Email messaging - MS Outlook. Domain basic knowledge. MFA and Application Basic troubleshooting. MacBook, IOS basic support level knowledge. Experience in handling critical & VIP users. Remote technical support hands on. Desktop & Network troubleshooting skill level 2 mandate. Asset management and IMAC process awareness. Windows Operating system. Ticketing tool knowledge. Office 365. Strong communication skills. Good analytic & strategic thinking.

Role & responsibilities: 1. IT Support & Ticket Management: Manage and prioritize IT support tickets based on urgency & impact. Utilize ticketing tools to log, track, & resolve incidents efficiently. Troubleshoot VPN connectivity issues, understanding backend processes for secure remote access. Provide support for Outlook & mail configuration, ensuring seamless email communication. Assist users in resolving hardware and software issues, including desktops, laptops, & peripherals. 2. Network & System Administration: Configure & manage Active Directory (AD), handling user authentication, group policies, & permissions. Perform network printer configuration, including troubleshooting printer connectivity issues. Understand & manage Domain vs. Workgroup setups based on organizational needs. Handle cable crimping & network cabling tasks to ensure proper connectivity. Manage DHCP settings to dynamically assign IP addresses to devices. 3. Hardware & Virtualization Support: Troubleshoot & differentiate between DDR3, DDR4, and DDR5 memory technologies. Provide technical insights into various types of printers & their configurations. Support HVD (Hosted Virtual Desktop) & VDI (Virtual Desktop Infrastructure) environments. 4. Cloud & Licensing Management: Understand the difference between O365 & M365, assisting in cloud-based collaboration tools. Manage O365 licenses, ensuring compliance & proper allocation of resources. Preferred candidate profile: Written and oral fluency in English. Relieving & Experience Letters of all the previous organizations worked with. Candidate must have completed Degree / Diploma from UGC/AICTE approved University. Notice Period less than 15days Perks and benefits: Cab Facility Meal Vouchers Shift Allowances Bonuses

Raise ticket in service now for server addition, Decommission and update. (to add, remove & update server details in service now) Mail handling. Follow up on mail with various teams for bulk data upload in service now. Maintain data in excel sheet. (should know VLOOKUP) Required to visit Data Center in night shift for physical server inventory (once in every month) Basic knowledge of service now. Basic knowledge of IT (Eg. IP, Serial no, OS, hardware)

Minimum 1 yr of experience in Travel ticketing is required in Amadeus or 3+ yrs of experience in other Ticketing tool is mandatory. 9 Am to 11PM (Any 9 hours) Fixed weekend off Immediate or 15days Good communication is required. Telephonic interview will be done. Only candidates interested to relocate to Chennai,

Roles and Responsibilities Job Role: Consultant Desktop Operations Experience: 3-5 Years 1. Should have good communication and interpersonal skill. 2. Handle daily technical support activities on desktop support, data network and server management. 3. Install and test desktop software applications and internet browsers. 4. Test computers to ensure proper functioning of computer systems. 5. Train end users on usage of computer hardware and software. 6. Extend computer support for systems’ software and hardware. 7. Interact with staff on desktop problems and their resolution. 8. Network and connect computers within organization to better communication. 9. Maintain computer peripheral devices like printers and resolve associated problems. 10. Conduct remote troubleshooting. 11. Test alternative pathways until you resolve an issue. 12. Customize desktop applications to meet user needs. 13. Record technical issues and solutions in logs. 14. Direct unresolved issues to the next level of support personnel. 15. Follow up with clients to ensure their systems are functional. 16. Help create technical documentation and manuals. 17. Team player and address end user escalations proactively. 18. Address complex issues and resolve issues in specified time frame. 19. Monitor tickets and engage team members to act on tickets proactively. 20. Maintain Tracker for Tickets worked by Agents. 21. Maintain the SLA and take ownership of client escalations. 22. Provide Weekly Report for Desktop Team. Key Competencies: 1. Hardware and software troubleshooting (Preferred: Office 365, VPN, Antivirus Software, Proxy, Backup tool, BitLocker/Symantec Encryption). 2. All operating systems (Windows, Linux, and mac) 3. Ticketing tool knowledge. 4. Asset Management. 5. Basic networking and server knowledge (Active Directory, DNS, DHCP etc.) 6. Patch management. 7. Basic knowledge on Firewall, switches, Access points and VPN technology.

Freshers with CCNA with basic knowledge of IT can appl

Role & responsibilities Resolve the functional issues raised through Manage Engine Ticketing tool by the Branches Provide the first line of support to the Branches Record information in issues to helpdesk system Assign, collaborate and follow up of all received issues to responsible staff Timely escalation of all unresolved issues to the management Respond and truly identify in what the requests or the issues are and then seeking for solution Generate analysis in responsible helpdesk reports and reports to management Perform other tasks assigned by managers Preferred candidate profile Any PG graduates with minimum 1 yr relevant experience

Role & responsibilities Resolve the functional issues raised through Manage Engine Ticketing tool by the Branches Provide the first line of support to the Branches Record information in issues to helpdesk system Assign, collaborate and follow up of all received issues to responsible staff Timely escalation of all unresolved issues to the management Respond and truly identify in what the requests or the issues are and then seeking for solution Generate analysis in responsible helpdesk reports and reports to management Perform other tasks assigned by managers Preferred candidate profile Minimum 1 yr of IT experience Qualification - Any PG Degree