50 Ticketing Tool Jobs

Konecranes is a global leader in material handling solutions, trusted by industries worldwide to lift, move, and handle what the world needs. With over 17,000 professionals across 50+ countries , and listed on Nasdaq Helsinki (KCR) , Konecranes is the worlds leading provider of lifting equipment services and industrial cranes. Our offerings for ports and terminals are the most comprehensive in the industry. We are ISO 14001 and ISO 45001 certified , serving diverse sectors including Automotive, Aerospace, Metals, Mining, Power, Oil & Gas, Shipyards, Waste to Energy , and more. Konecranes in India: Established in 2007 , Konecranes India has grown through strategic acquisitions and now operate...

As a SOC Analyst (SA- Security Analyst L1 Threat Hunt) at our company in Kochi, you will play a crucial role in our Security Operations Center team. Your main responsibilities will include monitoring security alerts and events from SIEM and other security tools, performing basic threat hunting across various sources, investigating potential indicators of compromise, and escalating verified threats to senior analysts. Additionally, you will be required to contribute to reports, follow incident handling workflows, and proactively seek out weaknesses in our security infrastructure. Key Responsibilities: - Monitor security alerts and events using SIEM and other security tools - Perform basic thr...

You will be working as a SAP Fiori Expert & Developer at Dentsply Sirona, the world's largest manufacturer of professional dental products and technologies. Your role involves utilizing best practices of SAP frontend solutions to deliver business advisory services, implement processes in SAP S/4 environments, and work with agile methodologies. - Implement standard Fiori applications (transactional, factsheet, and analytical) and enhance standard applications using the enhancement framework. - Develop and extend SAP standard Fiori scenarios. - Design Fiori Catalogues for authorization roles. - Support end-users Acceptance Testing activities. - Experience in SAP Frontend development (SAPUI5 / ...

As a Lead Engineer - Service Delivery in the ever-evolving SRE core settlement team, you will be responsible for supporting multiple Critical Platforms that facilitate all aspects of merchant settlements for the US geography. You will work in 3 shifts to provide 24X7 support to these applications, ensuring timely issue resolution within SLAs. Additionally, you will collaborate closely with relationship managers to investigate and provide accurate findings to merchants regarding any settlement issues they report. **Key Responsibilities:** - Work in rotational shifts to provide production support for critical SLA driven production applications (L2 and L3 support) in a 24X7, 365 days environmen...

As a Senior Analyst in Finance & Systems Accounting within the Global Business Operations (GBO) team, you play a crucial role in providing strategic, financial, and business services to support the day-to-day performance of the business. With a global team of over 2,000 individuals spread across 21 markets, including offices in Bangalore, Budapest, Bogota, and Manila, you will have immense learning opportunities to develop your skills in a diverse and inclusive culture. In this role, your primary responsibilities include: - Performing Delta Refresh on a daily basis - Handling queries through the ticketing tool within defined Turn-Around-Time (TAT) - Analyzing and providing solutions for quer...

Role Overview: As an Information Security Analyst at NTT DATA in Gurgaon, Haryana (IN-HR), India, you will be responsible for the following: Key Responsibilities: - Familiarity with the monitoring and alerting infrastructure related operational tasks. - Experience in monitoring with different monitoring tools. Knowledge of Dynatrace monitoring tool would be an advantage. - Working experience on a ticketing tool along with E-mail etiquettes. - Willingness to work on rotational shifts. - Good communication skills. - Work experience as a NOC engineer. - Preparation of reports and publishing them as per schedule. Qualifications Required: - Experience in monitoring and alerting infrastructure tas...

Role Overview: As a candidate for the position, your role will involve learning to navigate and interpret security documentation, including incident response plans, standard operating procedures (SOPs), and security policies. You will be required to acquire knowledge of fundamental cybersecurity principles, such as threat vectors, attack techniques, and common vulnerabilities. Additionally, you will need to familiarize yourself with incident handling procedures, including initial assessment, containment, eradication, and recovery steps. Your responsibilities will also include leveraging threat intelligence feeds and sources to enhance threat detection capabilities within the SOC. Key Respons...

As one of the world's leading asset managers, Invesco is dedicated to helping investors worldwide achieve their financial objectives. By delivering the combined power of distinctive investment management capabilities, Invesco provides a wide range of investment strategies and vehicles to clients around the world. If you are looking for challenging work, smart colleagues, and a global employer with a social conscience, come explore your potential at Invesco and make a difference every day! **Primary Duties/Responsibilities:** - Investigate faults relating to applications and their configuration, identify and implement appropriate solutions. - Respond promptly and effectively to calls concerni...

Dear Candidates, Role & responsibilities Roles and responsibilities (FMST): • Monitor the entire MADP software infrastructure and applications / interfaces / backend systems, and related application / web servers. • Installation and maintenance of operating system, application, middleware and data- base, • Will be responsible for backup and restoration activities for all platform components. • Should take care of L2 support for customer complaints and platform issues in consultation with the on-site developers. • Extend necessary support to the Banks team. • Generation of various adhoc reports to enable the Bank team to monitor the availability and performance of the platform. • Necessary te...

As an experienced professional with at least 1 year of experience, your role will involve installing, configuring, and maintaining Windows, Linux, and Mac desktop operating systems and applications. You will also be responsible for installing, monitoring, and managing L3 Switches, Servers, Wifi, Firewall, Hardware, Endpoint security, ticketing tools, and Backup systems. It is essential that you have a Two Wheeler for field support. Qualifications Required: - At least 1 year of relevant experience - Proficiency in installing and configuring desktop operating systems - Knowledge of managing network switches, servers, and security systems - Ability to provide field support and work independentl...

Job description We have a vacancy with below details, Role : Employee helpdesk Experience -1-5 Notice Period : Immediate Joiners to 60 days Interview Mode : virtual Work Mode :WF0 shift time : rotational shift Role & responsibilities Manage HR employee lifecycle related queries and concerns. Handle queries pertaining to, working hours, support questions related to immigration requirements, personal/ job data change, learning administration, offboarding etc. Review, respond and resolve employee requests/ tickets raised by employees. Ensure timely resolution via email/chat/ calls. Intervene and promptly address any employee concerns and share resolutions. Help resolve major employee grievances...

As a talented and driven procurement associate at Capgemini, you will be responsible for collecting, analyzing, and interpreting complex data sets to drive informed business decisions. You will work closely with the client and cross-functional teams to identify trends, patterns, and insights that contribute to the company's growth. Your key responsibilities will include: - Processing routine PR-PO: reviewing Purchase Requisitions for compliance and releasing completed Purchase Orders for approval. - Monitoring the preparation of purchase orders in line with final negotiations with selected suppliers and organizational targets and requirements, as well as client quality requirements. - Provid...

As a Field Tech Senior Associate - Techroom at NTT DATA, your role will involve: - Having sound knowledge of general health & safety of devices in Data Centre. - Demonstrating strong knowledge of HP ProLiant\Blade, Oracle and Dell PowerEdge servers. - Performing rack & stack, power & cable connectivity for Server / network equipment. - Managing complete device inventory in the data centre. - Understanding the Data Centre environment including Power, Cooling, Security, and Processes. - Familiarity with LTO media, tape library, media backup, and restore procedures. - Providing basic support such as visual checks on devices and basic troubleshooting tasks like changing cables, SFP replacement, ...

Skills required: Computer Hardware Knowledge is mandatory. Should be well versed with functioning and troubleshooting Desktops, Laptops & Servers. Should know the terminology used. Candidate should read, write, and understand English. Candidate should be able to multi-tasks. Roles & Responsibilities: Comprehend and audit tech support activities pertaining to computer hardware warranty parts dispatches. Provide L2 support to team members for tech support case log audits through email & chat. Reviewing web-based dispatch Orders and processing as per set guidelines. Comprehending Troubleshooting notes on dispatch Orders and relating it with parts requested. Validating troubleshooting and correc...

Job Title: Salesforce Support Consultant_L1 Address: Kadubeesanahalli, Bengaluru, KA 560103 India Shift: 4pm to 1 am IST Work Type: 3 months CTH Work Arrangement: 2 days onsite, post 7pm split hours(Office and Home) Job Description: Serve as the primary point of contact for all Salesforce-related inquiries, issues, and user support requests. Respond to and resolve tickets promptly, ensuring user satisfaction and minimal disruption to business operation Functional support in any of the applications where the Client uses Salesforce in a production environment (including support of related sandbox or test environments) Help desk break/fix tickets or incident Respond to issues/incident based on ...

Role Overview: As an engineer (Analyst) based in India, you will play a crucial role in supporting the Change management process within DCS Service Operations India. Your responsibilities will involve working in alignment with the Global teams of DCS Operations and DCS Technology functions across Europe, Asia, and India. Under the guidance of the DCS Change Manager, you will be tasked with managing standard requests for Change to the DCS live infrastructure. Key Responsibilities: - Managing Standard BAU (Business As Usual) Request For Change (RFC) to the live infrastructure - Ensuring the accuracy of change requests to maintain data quality as per process standards - Circulating change docum...

Key roles and responsibility: 1-8 years experience in HR helpdesk/HR operations or customer support. Manage HR employee lifecycle related queries and concerns. Handle queries pertaining to, working hours, support questions related to immigration requirements, personal/ job data change, learning administration, off boarding etc. Review, respond and resolve employee requests/ tickets raised by employees. Ensure timely resolution via email/chat/ calls. Intervene and promptly address any employee concerns and share resolutions. Help resolve major employee grievances and counsel employees if there are any escalations raised, also assist if any employee relations issues are raised. Collaborate wit...

Call or Whatsapp 9819166885 Role & responsibilities (a) Response, diagnosis, resolution and tracking by phone, email, chat of customer support queries; (b) Maintain response and resolution speed as defined by Service Level Objective (SLO/s); (c) Keep high customer satisfaction scores and follow quality standards in 90% of cases; (d) Use existing knowledge base to provide a customer facing root cause assessment; and (e) Provide customer facing bug progress summary using available tools and platforms. Mandatory Skills Good Comm skill(verbal /Written) Typing skill (typing skills (Min 60 to 80 WPM)) Troubleshooting Experience: diagnosing, and resolving complex issues with SOP documents Support E...

Key Responsibilities: Establish and Document the Hardware Asset Baseline Maintain Detailed Hardware Asset Records Update Asset Database During New Installations Analyse asset performance data to identify areas for efficiency improvements Work on comprehensive maintenance plans to minimize downtime. Coordinate with other team to optimize asset Utilization. Develop and maintain an asset management for the organization's assets. Ensure that all assets are properly maintained, repaired, and replaced as necessary. Coordinate with PAN India Team on asset allotment, asset return and replacement and update Master Asset Records on daily basis. Coordinate and manage procurement, disposal, and transfer...

Job Description:- (a) Response, diagnosis, resolution and tracking by phone, email, chat of customer support queries; (b) Maintain response and resolution speed as defined by Service Level Objective (SLO/s”); (c) Keep high customer satisfaction scores and follow quality standards in 90% of cases; (d) Use existing knowledge base to provide a customer facing root cause assessment; and (e) Provide customer facing bug progress summary using available tools and platforms. Mandatory Skills Good Comm skill(verbal /Written) Typing skill (typing skills (Min 60 to 80 WPM)) Troubleshooting Experience: diagnosing, and resolving complex issues with SOP documents Support Experience: Familiarity with suppo...

We are looking for a highly motivated Level 1 SOC Threat Hunter to join our Security Operations Center team in Kochi. As an entry-level SOC Analyst, you will play a key role in proactive threat detection and response alongside experienced SOC analysts and incident responders. Your responsibilities will include monitoring security alerts and events using SIEM and other security tools, conducting basic threat hunting across endpoints, network traffic, and log sources, investigating anomalies and potential indicators of compromise, and escalating verified threats to senior analysts. You will also assist in refining detection rules, documenting findings, maintaining activity logs, and contributi...

Role & responsibilities: Ticket Management: Prioritize and resolve IT support tickets as per SLA guidelines. Classify incidents based on priority and escalate when necessary. Maintain detailed documentation of issues and resolutions. Technical Support & Troubleshooting: Configure and troubleshoot VPN connectivity issues for secure remote access. Assist with Outlook configuration, including email setup, PST, and OST file management. Resolve issues related to MS Office Suite and ensure smooth functionality. Manage Active Directory (AD) tasks such as user account creation, password resets, and access permissions. Configure and troubleshoot domain and workgroup settings for user authentication. ...

You should have knowledge of Firewell, endpoint security deployment, experience with ticketing tools, basic understanding of Linux, hardware knowledge, familiarity with Outlook, capable of providing remote support, and a basic understanding of Active Directory.,

The role of a Network Trainer and Windows Trainer involves delivering classroom and online training sessions in an interactive manner. You will be responsible for evaluating student performance through quizzes, assignments, and practical projects, and providing detailed feedback to enhance their learning experience. In addition to training delivery, you will also provide support and mentorship to students, ensuring continuous improvement in their skills and knowledge. It is essential to stay updated with the latest trends and advancements in hardware, networking, CCNA, Server (AD DNS DHCP), MCSA, Ticketing tool, and Monitoring tool. The preferred candidate profile includes individuals with e...

As a Support Engineer at our organization, you will play a crucial role in delivering technical assistance to our customers. Your primary responsibility will be to diagnose, troubleshoot, and resolve technical issues related to our products and services in a timely and effective manner. You will engage with customers via phone, email, and chat to address their inquiries and provide remote support when needed. It will be essential for you to document troubleshooting steps and resolutions for future reference. In addition to providing technical support, you will be expected to focus on building and maintaining positive relationships with our customers. Clear and effective communication with cu...