75 Ticketing Tool Jobs

Efficient Incident Management: Handle incoming contacts/transactions effectively, ensuring service level agreements (SLAs) are consistently met Leverage deep knowledge of Office 365 to support and ensure user satisfaction & resolution rate Assist in monitoring and maintaining the Windows or Windows Virtual environment under supervision Carry out the advance level of troubleshooting on Windows OS and applications; Windows event logs for initial errors/failures; escalate where needed Basic troubleshooting of conference-based devices like Teams Rooms; Surface Hub Follow ITIL best practices related to change, release management; Contribute to documentation efforts and knowledge base updates Owne...

Role Overview: You will be joining Concord Technologies as an Associate Infrastructure Support Engineer for the team in Jaipur, India. Your role will involve working with a group of Infrastructure support engineers on incident management, troubleshooting, patching, and server support. You will report to the Project Supervisor and be expected to provide support on a rotational basis. Key Responsibilities: - Investigate and resolve application, software, and hardware incidents, assigning to the correct support team and escalating when necessary - Conduct continuous incident trend analysis to identify common issues for root cause analysis - Ensure processes and services are properly executed, a...

Experience: 24 Years Location: Pune (Work from Office) Qualification: B.E / B.Tech / Graduation (Any Discipline) Key Skills (Mandatory) Strong computer hardware knowledge Hands-on experience troubleshooting Desktops, Laptops, and basic Server hardware Familiar with hardware terminology, diagnostics, and isolation steps Experience working with ticketing tools (ServiceNow / Remedy / Zendesk / Freshdesk or similar) Comfortable providing online support via email and chat Good English reading, writing, and comprehension Ability to multitask and manage multiple tickets Roles & Responsibilities Audit and validate technical support cases related to hardware warranty parts dispatch Review web-based d...

Required Skills & Qualifications 35 years of hands-on experience supporting .NET / C# applications Strong understanding of MS SQL Server (joins, stored procedures, performance tuning basics) Excellent debugging and troubleshooting skills Experience with incident management, RCA, and production issue resolution Familiarity with ticketing tools (ServiceNow, Jira, etc.) Good understanding of application logs, monitoring, and alerting Strong communication skills and ability to work with cross-functional teams Willingness to work in rotational shifts (5 days a week) Good to Have Exposure to cloud environments (Azure / AWS) Basic understanding of CI/CD pipelines Experience with monitoring tools (A...

As a Procurement Associate at Capgemini, you will play a key role in shaping your career within a collaborative and supportive community. Your responsibilities will include: - Collecting, analyzing, and interpreting complex data sets to drive informed business decisions - Working closely with clients and cross-functional teams to identify trends, patterns, and insights for company growth - Processing routine PR-PO, reviewing Purchase Requisitions for compliance and releasing completed Purchase Orders for approval - Monitoring preparation of purchase orders in line with final negotiations with selected suppliers and organizational requirements - Providing first-line helpdesk support for stake...

As a Field Tech Analyst-ITIL at NTT DATA, your role will involve the following responsibilities: - Sound knowledge of general health & safety of devices in Data Centre. - Strong knowledge of HP ProLiant\Blade, Oracle and Dell PowerEdge servers. - Rack & stack, power & Cable connectivity for Server / network equipment. - Complete device inventory management in data centre. - Understanding of Data Centre environment (Power, Cooling, Security, Processes etc.). - Understanding of LTO media, tape library, media backup and restore. - Basic support - visual checks on the devices, basic troubleshooting like changing cables, SFP replacement, etc. - Rack/stack a new/replacement device or change hot-sw...

As a Service Desk Engineer L1 at InknowTech Pvt Ltd, your role will involve providing exceptional technical support to employees by resolving hardware, software, and network issues in a timely and professional manner. You will be expected to have excellent communication skills, a strong technical foundation, and a passion for delivering outstanding customer service. Key Responsibilities: - Provide technical support to employees, resolving hardware, software, and network issues. - Troubleshoot and resolve technical issues using established procedures and guidelines. - Document all technical issues and resolutions in the IT ticketing system. - Collaborate with other IT teams, such as Network O...

Job Description: You will be responsible for day-to-day troubleshooting, user support, installations, and basic technical assistance. It is essential to have strong communication skills and exposure to ticketing tools. The role requires working in rotational shifts. Key Responsibilities: - Troubleshoot technical issues on a daily basis - Provide user support and assistance - Perform installations as needed - Utilize ticketing tools effectively Qualifications Required: - Strong communication skills - Exposure to ticketing tools - Ability to work in rotational shifts Location: Pune Work Mode: Hybrid (2 days Work From Office),

As a Field Tech Senior Associate - Techroom at NTT DATA, your role will involve the following responsibilities: - Sound knowledge of general health & safety of devices in Data Centre. - Strong knowledge of HP ProLiant\Blade, Oracle and Dell PowerEdge servers. - Rack & stack, power & Cable connectivity for Server / network equipment. - Complete device inventory management in data centre. - Understanding of Data Centre environment such as Power, Cooling, Security, Processes etc. - Understanding of LTO media, tape library, media backup and restore. - Basic support tasks like visual checks on devices, basic troubleshooting (e.g., changing cables, SFP replacement). - Rack/stack a new/replacement ...

As a Desktop Support Engineer, your role will involve: - Configuring, backing up, and troubleshooting Outlook - Installing and troubleshooting operating systems - Joining and troubleshooting domains - Managing DNS, DHCP, and Antivirus software - Resolving BSOD errors - Conducting basic hardware troubleshooting - Possessing basic networking knowledge - Configuring printers - Utilizing ticketing tools - Understanding RJ45 crimping & colour codes - Familiarity with Bitlocker Qualifications required: - Full-time, Permanent job type - Benefits include health insurance and Provident Fund - Work location is in person,

Job Description: You will be responsible for day-to-day troubleshooting, user support, installations, and basic technical assistance. It is essential to have strong communication skills and exposure to ticketing tools. Rotational shifts will be required as part of the role. The work mode for this position is Hybrid with 2 days working from office (WFO) in Pune. Key Responsibilities: - Troubleshoot technical issues on a daily basis - Provide user support and assistance with installations - Utilize ticketing tools effectively for issue tracking - Work in rotational shifts as required Qualifications Required: - Strong communication skills - Prior exposure to ticketing tools - Flexibility to wor...

Team Lead- Airline ticketing process work location-Jaipur please call only if you are willing to relocate jaipur. Min 3yr of relevant Experience is required salary max up to 7.5 lpa Telephonic interview will be done. Only candidates interested to relocate to Jaipur , pls call the given no. Minimum 3 yr of experience in Travel ticketing is required Experience in GDS Amadeus is mandatory. US shifts Fixed weekend off Immediate or 15days Good communication is required. Please call varsha 7200847046 for more Info

Team Lead- Airline ticketing process Work location- Jaipur . please call only,if you are willing to relocate jaipur. Min 3yr of relevant Experience is required salary max up to 7.5 lpa Telephonic interview will be done. Only candidates interested to relocate to Jaipur , pls call the given no. Minimum 3 yr of experience in Travel ticketing is required Experience in GDS Amadeus is mandatory. US shifts Fixed weekend off Immediate or 15days Good communication is required. Please call varsha 7200847046 for more Info

Job Title Sr. Technical Support Engineer Technical Support Process Experience 2 - 4 years. Location Pune Work from Office Skills required: Computer Hardware Knowledge is mandatory. Should be well versed with functioning and troubleshooting Desktops, Laptops & Servers. Should know the terminology used. Candidate should read, write, and understand English. Candidate should be able to multi-tasks. Roles & Responsibilities: Comprehend and audit tech support activities pertaining to computer hardware warranty parts dispatches. Provide support to team members for tech support case log audits through email & chat. Reviewing web-based dispatch Orders and processing as per set guidelines. Comprehendi...

We have vacancy for International Airline ticketing process for Mumbai location. Min 1 yr relevant Exp is required sal max up to 5.5 lpa Telephonic interview will be done. Only candidates interested to relocate to Mumbai, pls call the given no. Minimum 1 yr of experience in Travel ticketing is required Experience in GDS is mandatory. US shifts Fixed weekend off Immediate or 15days Good communication is required. Please call varsha 7200847046 for more Info

We have vacancy for International Airline ticketing process for Mumbai location. Min 1 yr relevant Exp is required sal max up to 5.5 lpa Telephonic interview will be done. Only candidates interested to relocate to Mumbai, pls call the given no. Minimum 1 yr of experience in Travel ticketing is required Experience in GDS is mandatory. US shifts Fixed weekend off Immediate or 15days Good communication is required. Please call varsha 7200847046 for more Info

Responsibilities: * Provide technical support through chat and ticketing tools * Manage international customer queries via technical voice process * Handle CRM tickets with sales chat expertise Customer Support/ Customer Care Call : 9652967780 Health insurance

As an Associate System Administrator with 2 to 3 years of experience, your role will involve managing Windows and Linux systems, handling hardware and software installation and management, as well as working with O365 and Gsuite workspace. You will be responsible for communicating with vendors, following up on their activities, and utilizing ticketing tools effectively. Additionally, your knowledge on Windows server will be crucial for this role.,

Log all calls received through any medium viz. telephone/email/in writing/in person, shall generate a ticket mentioning type of problem, Severity level etc. using helpdesk tool and forward the same to concerned team/person, Project incharge and user. Correctly logging incidents and faults, categorizing and prioritizing them in line with team procedures Maintain and develop own knowledge and skills to assist with first time fault resolution Sharing knowledge with team colleagues Provide customer feedback to the appropriate internal teams

We have vacancy for International Airline ticketing process for Mumbai location. Min 1 yr relevant Exp is required sal max up to 5.5 lpa Telephonic interview will be done. Only candidates interested to relocate to Mumbai, pls call the given no. Minimum 1 yr of experience in Travel ticketing is required Experience in GDS is mandatory. US shifts Fixed weekend off Immediate or 15days Good communication is required. Please call varsha 7200847046 for more Info

Role Overview: As a Network Trainer and Windows Trainer, your primary responsibility will be to deliver engaging and interactive training sessions to students both in the classroom and online. You will assess student performance using quizzes, assignments, and practical projects, providing detailed feedback to help them grasp the concepts effectively. Your role will also involve staying updated with the latest trends and advancements in the field to ensure continuous improvement in your training delivery. Key Responsibilities: - Conduct classroom and online interactive training sessions for students - Evaluate student performance through quizzes, assignments, and practical projects - Provide...

As a Support Engineer at our company, you will play a crucial role in providing technical support to our customers, ensuring their satisfaction and success. Your responsibilities will include: - Diagnosing, troubleshooting, and resolving technical issues related to our products and services. - Responding to customer inquiries via phone, email, and chat, providing remote support and guidance as needed. - Documenting troubleshooting steps and resolutions for future reference. - Building and maintaining positive customer relationships, communicating effectively on technical issues, and managing customer expectations for timely issue resolution. - Contributing to and maintaining internal and ext...

Position : Junior Technical Support Executive (Vessel) Job Responsibilities : Perform the PMS data import activity by following company procedure document Responsible to report manager on daily basis with planning, accomplishment, and pain point status Coordination with various stakeholders (Data, PMS and Development teams) for smooth data import activity Troubleshooting and diagnosing the reported PMS Import related issues and errors with counter part Manage Vessel support team admin related work Ability to understand the clients business requirements Ability to work and prioritize and manage many open issues and tasks Ready to work in rotational shifts and willing to extend the working hou...

As a Client Services Specialist at FIS, you will have a dynamic role that involves daily communication with staff from leading banks and corporates to provide financial software solutions. Your responsibilities will include: - Providing real-time assistance for business-critical products, troubleshooting, and conducting in-depth analysis of reported problems - Offering in-depth product support to FIS clients by resolving incoming inquiries - Responding to customer product inquiries via telephone, written internet-based email, or chat sessions - Resolving customer concerns related to installation, operation, maintenance, or product application - Working 24/5 rotational shifts To excel in this...

As a Client Services Representative at FIS, you will have the opportunity to work on challenging issues in financial services and technology. You will be a part of a team that values openness, collaboration, entrepreneurship, passion, and fun. Role Overview: - Daily communication with staff from leading banks and corporates to provide financial software solutions. - Real-time assistance for business-critical products, troubleshooting, and in-depth analysis of reported problems. - Providing in-depth product support by resolving incoming inquiries from FIS clients. - Responding to customer inquiries via telephone, email, or chat sessions. - Resolving customer concerns related to installation, ...