CRM

Job Title: CRM Administrator

Location:

Experience Level:

About The Role

CRM Administrator

Key Responsibilities

• Perform all administrative duties for the CRM platform, ensuring smooth and efficient operation.
• Create, test, and implement new or modified forms, views, reports, templates, and dashboards as per business requirements.
• Conduct periodic data cleansing and quality audits to maintain accurate and reliable customer records.
• Manage user profiles, roles, and access levels within the CRM system.
• Develop, test, and deploy workflow rules and automation aligned with business processes.
• Keep CRM data organized, accurate, and up to date, including customer contact details, purchase history, and preferences.
• Collaborate with the development and sales teams to support integration, scheduling, and reporting needs.
• Manage and maintain CRM applications to ensure system stability, security, and availability.
• Create and deploy CRM analytics dashboards based on business and reporting requirements.
• Act as the single point of contact (SPOC) between clients and internal teams for CRM-related communication and reporting.
• Conduct training sessions to ensure both new and existing users understand system functionalities and best practices.
• Support additional administrative and planning responsibilities, including scheduling, logistics, and coordination with the sales team.
  

Basic Requirements

• Strong analytical and logical thinking with excellent attention to detail.
• Proficiency in MS Excel and PowerPoint is a must.
• Strong data management, reporting, and number-crunching abilities.
• Excellent written and verbal communication skills – clear, concise, and confident.
• Effective time management and the ability to work under pressure to meet deadlines.
• Strong interpersonal skills for managing relationships with internal teams and external stakeholders.
• A proactive approach to problem-solving and process ownership.
• Ability to contribute meaningfully to organizational growth by supporting business operations through data-driven insights.