Crm Manager

Job Description

Job Title: Senior CRM Executive / CRM Manager Experience: 3-8 years Location: Lower Parel (HO) & Thane (Majiwada) Key Responsibilities: The CRM Resource is responsible for timely payment collection and follow-ups, maintaining accurate system entries, and systematic documentation. They will handle customer interactions with politeness and resolve grievances efficiently, while also preparing error-free agreements and coordinating legal requirements. The role involves smooth client handover processes, timely brokerage release, and maintaining client engagement through special wishes and updates. Additionally, they will ensure accurate reporting, data management, and coordination with the banking team for loan processing. Regular reporting to the CRM Head and maintaining MIS are essential. The ideal candidate must have excellent communication skills, attention to detail, and proficiency in CRM tools. Key Requirements: Graduation in any relevant field (Real Estate/Business/Management will be preferred). 3-8 years of experience in customer relationship management, with at least 1.5 years in an Individual Contributor role. Strong communication and interpersonal skills to effectively engage with customers and internal stakeholders. In-depth understanding of CRM processes, including post-sales support, documentation, and customer onboarding. Ability to manage multiple tasks, prioritize effectively, and meet deadlines in a fast-paced environment. Proficiency in CRM tools and MS Office Suite. How to Apply: If you are passionate about customer relationship management and meet the above requirements, we would love to hear from you! Please send your resume to hr@nandivardhan.com / 9867006727or apply directly through Naukri.