CRM Manager

This role involves ensuring smooth communication between the company and its clients, organizing office activities, and assisting with administrative tasks. Key Responsibilities: Customer Relationship Management (CRM): Maintain and update customer databases. Respond promptly and professionally to customer inquiries via email, phone, or in-person. Coordinate with sales and marketing teams to ensure seamless customer interactions. Monitor customer interactions and feedback, and report insights to relevant departments for improvement. Office Coordination: Manage office supplies inventory and place orders as necessary. Coordinate office maintenance and repairs through admin. Schedule and coordinate meetings, appointments, and travel arrangements for staff. Assist in organizing company events, workshops, or conferences. Administrative Support: Provide administrative support to various departments as needed, including data entry, filing, and correspondence. Prepare and distribute internal and external communications, memos, and reports. Assist in preparing presentations and documents for meetings or projects. Handle incoming and outgoing mail and packages. Documentation and Reporting: Maintain accurate records and documentation related to customer interactions, office expenses, and other relevant data. Generate regular reports on office activities, customer inquiries, and feedback for management review. Analyze data to identify trends or areas for improvement in customer service and office operations. Required Skills and Qualifications: Bachelor's degree from a secretarial college. Skill Set Required (preferred). Proven experience in customer service, administrative support, or office coordination. Proficiency in MS Office Suite especially advanced EXCEL & Word. Excellent communication, follow-up and interpersonal skills. Good command over English. Strong organizational and time-management abilities. Attention to detail and ability to multitask effectively. Problem-solving skills and ability to work independently or as part of a team. Experience : Should have 2-3 years of experience as an assistant or secretary to the MD of a company. Salary : Anywhere between Rs 14,000/- to Rs 20,000/- per month Preferably Female candidates required. Staying 45-60 mins travelling time from your office. There should be job stability, not someone who has been jumping jobs often. Should be honest. Should be open to doing personal tasks of boss.