. Customer Handling Welcome customers and understand their test drive requirements. Explain vehicle features, variants, and safety instructions before the test drive. Assist customers during the test drive to ensure comfort and safety. Clarify basic queries and hand over the customer to the sales consultant after the test drive. 2. Test Drive Vehicle Management Ensure all test drive vehicles are clean, fueled, and ready for use. Check vehicle condition daily (tyres, AC, battery, documents, etc.). Maintain key control and ensure proper log of vehicle usage. Coordinate with the workshop for vehicle servicing or repairs. 3. Scheduling & Coordination Manage test drive bookings (walk-ins, phone, online). Ensure timely availability of vehicles for scheduled test drives. Coordinate with sales executives for customer appointments. Arrange home test drives when required. 4. Documentation & Record Keeping Maintain a test drive register or digital log (customer details, time, vehicle used). Ensure test drive forms, customer ID proofs, and disclaimers are properly recorded. Update CRM or dealership software with test drive status. 5. Safety & Compliance Ensure customers follow safety protocols during the drive. Check that the vehicle insurance, PUC, and documents are valid. Report any accidents, damages, or irregularities immediately. Job Types: Full-time, Permanent Pay: ₹8,086.00 - ₹25,437.00 per month Benefits: Health insurance Paid sick time Paid time off Provident Fund Work Location: In person
1. Training Delivery Conduct technical training sessions on automotive systems (engine, transmission, electricals, diagnostics, EV systems, etc.). Train technicians, service advisors, sales teams, and dealership staff. Demonstrate correct use of diagnostic tools, workshop equipment, and repair techniques. Deliver both classroom and hands-on practical training. 2. Curriculum & Content Development Create training materials, manuals, presentations, videos, and assessments. Update training content based on new vehicle models, technologies, and manufacturer guidelines. Develop skill-based modules for beginners, intermediate, and advanced technicians. 3. Assessment & Evaluation Assess trainees through written tests, practical exams, and on-job evaluations. Provide constructive feedback and track trainee performance. Maintain training records, attendance, certifications, and progress reports. 4. Technical Support Offer expert guidance on complex vehicle issues to workshops and dealership teams. Stay updated on the latest automotive technologies, EV systems, diagnostic procedures, and service campaigns. Support service centers in improving repair quality and reducing repeat complaints. 5. Coordination & Administration Plan and schedule training programs as per dealership/manufacturer requirements. Coordinate with HR, service managers, OEM training teams, and external vendors. Ensure availability of training tools, workshop setup, vehicles, and training aids. 6. Compliance & Safety Ensure all training follows manufacturer guidelines and industry standards. Promote workshop safety practices and ensure trainees adhere to safety protocols. Maintain training lab/workshop in safe, clean, and operational condition. 7. Continuous Improvement Gather feedback from trainees and management to improve training effectiveness. Analyze skill gaps and design targeted upskilling programs. Track new market trends (EV, hybrid systems, ADAS, connectivity) to update training modules. Job Types: Full-time, Permanent Pay: ₹9,092.57 - ₹30,164.15 per month Benefits: Health insurance Provident Fund Work Location: In person
1. Customer Handling & Communication Manage customer interactions across phone, email, WhatsApp, and dealership visits. Handle inquiries related to sales, service, insurance, accessories, and test drives. Ensure timely responses to customer queries and complaints. Follow up with customers before and after service or vehicle delivery. 2. Customer Experience Management Ensure high-quality customer experience at every touchpoint. Monitor customer satisfaction (CSI) and Net Promoter Score (NPS). Handle dissatisfied customers and ensure quick resolution of issues. Coordinate with sales/service teams to deliver a seamless customer journey. 3. Lead Management Receive, distribute, and track sales leads from multiple sources. Ensure leads are followed up promptly and systematically. Monitor lead conversion, lost sales reasons, and follow-up quality. Coordinate with digital and showroom teams for lead nurturing. 4. Data Management & Reporting Maintain customer data accuracy in the CRM software (DMS/Lead Management System). Generate reports on customer follow-ups, satisfaction scores, and conversions. Track repeat customers, retention, and inactive customers. Analyze feedback and propose improvements. 5. Sales & Service Support Assist the sales team by scheduling test drives, appointments, and customer reminders. Coordinate with the service team for booking services, feedback calls, and vehicle delivery. Follow up for service reminders, insurance renewals, AMC/warranty renewals, etc. 6. Feedback & Complaint Resolution Conduct post-sales and post-service feedback calls. Log complaints and coordinate with concerned departments to ensure resolution. Track complaint closure timelines as per OEM guidelines. 7. Customer Retention Programs Execute loyalty programs, referral programs, and customer engagement activities. Plan and manage customer events—service camps, new launch events, loyalty meets. Ensure high retention rates for service and sales. 8. Coordination with OEM Upload and maintain mandatory reports on OEM portals. Ensure compliance with brand standards for customer handling. Track OEM customer satisfaction surveys and campaign feedback. Job Types: Full-time, Permanent Pay: ₹18,029.32 - ₹35,489.73 per month Benefits: Health insurance Paid sick time Provident Fund Work Location: In person
. Customer Handling Welcome customers and understand their test drive requirements. Explain vehicle features, variants, and safety instructions before the test drive. Assist customers during the test drive to ensure comfort and safety. Clarify basic queries and hand over the customer to the sales consultant after the test drive. 2. Test Drive Vehicle Management Ensure all test drive vehicles are clean, fueled, and ready for use. Check vehicle condition daily (tyres, AC, battery, documents, etc.). Maintain key control and ensure proper log of vehicle usage. Coordinate with the workshop for vehicle servicing or repairs. 3. Scheduling & Coordination Manage test drive bookings (walk-ins, phone, online). Ensure timely availability of vehicles for scheduled test drives. Coordinate with sales executives for customer appointments. Arrange home test drives when required. 4. Documentation & Record Keeping Maintain a test drive register or digital log (customer details, time, vehicle used). Ensure test drive forms, customer ID proofs, and disclaimers are properly recorded. Update CRM or dealership software with test drive status. 5. Safety & Compliance Ensure customers follow safety protocols during the drive. Check that the vehicle insurance, PUC, and documents are valid. Report any accidents, damages, or irregularities immediately. Job Types: Full-time, Permanent Pay: ₹8,086.00 - ₹25,437.00 per month Benefits: Health insurance Paid sick time Paid time off Provident Fund Work Location: In person
1. Training Delivery Conduct technical training sessions on automotive systems (engine, transmission, electricals, diagnostics, EV systems, etc.). Train technicians, service advisors, sales teams, and dealership staff. Demonstrate correct use of diagnostic tools, workshop equipment, and repair techniques. Deliver both classroom and hands-on practical training. 2. Curriculum & Content Development Create training materials, manuals, presentations, videos, and assessments. Update training content based on new vehicle models, technologies, and manufacturer guidelines. Develop skill-based modules for beginners, intermediate, and advanced technicians. 3. Assessment & Evaluation Assess trainees through written tests, practical exams, and on-job evaluations. Provide constructive feedback and track trainee performance. Maintain training records, attendance, certifications, and progress reports. 4. Technical Support Offer expert guidance on complex vehicle issues to workshops and dealership teams. Stay updated on the latest automotive technologies, EV systems, diagnostic procedures, and service campaigns. Support service centers in improving repair quality and reducing repeat complaints. 5. Coordination & Administration Plan and schedule training programs as per dealership/manufacturer requirements. Coordinate with HR, service managers, OEM training teams, and external vendors. Ensure availability of training tools, workshop setup, vehicles, and training aids. 6. Compliance & Safety Ensure all training follows manufacturer guidelines and industry standards. Promote workshop safety practices and ensure trainees adhere to safety protocols. Maintain training lab/workshop in safe, clean, and operational condition. 7. Continuous Improvement Gather feedback from trainees and management to improve training effectiveness. Analyze skill gaps and design targeted upskilling programs. Track new market trends (EV, hybrid systems, ADAS, connectivity) to update training modules. Job Types: Full-time, Permanent Pay: ₹9,092.57 - ₹30,164.15 per month Benefits: Health insurance Provident Fund Work Location: In person