CRM Manager

As an experienced CRM Manager, you will be responsible for leading our customer relationship operations to ensure a seamless client experience from booking to handover. Key Responsibilities: - Lead and manage the CRM team to deliver superior customer service. - Develop and implement CRM strategies to improve customer experience. - Oversee client communication from booking to possession. - Coordinate with sales, accounts, and legal teams for customer requirements. - Handle client escalations and ensure timely resolution. - Maintain accurate customer data in CRM systems. - Generate and analyze reports on customer engagement and satisfaction. - Create process improvements for post-sales efficiency. Desired Candidate Profile: - Graduate or postgraduate in Business Administration, Marketing, or related field. - 4-8 years of experience in CRM or customer relations, preferably in real estate. - Proven experience in team management and post-sales operations. - Excellent communication, leadership, and problem-solving skills. - Proficient in MS Office and CRM software (real estate CRMs preferred). - Strong attention to detail and a customer-centric approach. In addition to the above details, the company offers: - Opportunity to lead CRM operations for a landmark sustainable project. - Collaborative and growth-oriented work environment. - Competitive salary and career development opportunities. To apply for this full-time position, please submit your updated resume to hr@seadrealty.com. The work location is in person. As an experienced CRM Manager, you will be responsible for leading our customer relationship operations to ensure a seamless client experience from booking to handover. Key Responsibilities: - Lead and manage the CRM team to deliver superior customer service. - Develop and implement CRM strategies to improve customer experience. - Oversee client communication from booking to possession. - Coordinate with sales, accounts, and legal teams for customer requirements. - Handle client escalations and ensure timely resolution. - Maintain accurate customer data in CRM systems. - Generate and analyze reports on customer engagement and satisfaction. - Create process improvements for post-sales efficiency. Desired Candidate Profile: - Graduate or postgraduate in Business Administration, Marketing, or related field. - 4-8 years of experience in CRM or customer relations, preferably in real estate. - Proven experience in team management and post-sales operations. - Excellent communication, leadership, and problem-solving skills. - Proficient in MS Office and CRM software (real estate CRMs preferred). - Strong attention to detail and a customer-centric approach. In addition to the above details, the company offers: - Opportunity to lead CRM operations for a landmark sustainable project. - Collaborative and growth-oriented work environment. - Competitive salary and career development opportunities. To apply for this full-time position, please submit your updated resume to hr@seadrealty.com. The work location is in person.