CRM Implementation Manager

Skills:

Company Overview

Job Overview

Qualifications And Skills

• CRM Implementation (Mandatory skill): Demonstrated expertise in end-to-end CRM software deployment within a business or educational environment.
• Report Preparation (Mandatory skill): Strong command in designing, preparing, and delivering reports to various stakeholders for performance tracking and improvement.
• End User Training (Mandatory skill): Proficiency in training users on CRM functionalities, improving adoption and minimizing post-implementation issues.
• Process Mapping: Ability to analyze, document, and optimize business processes to ensure CRM systems align with organizational objectives.
• Data Migration: Experience in seamless data transfer, verification, and cleansing to ensure accurate data population during system cutover.
• System Integration: Aptitude for integrating CRM platforms with other enterprise solutions for holistic operations management.
• CRM/ERP: Familiarity with CRM and ERP platforms, enabling the efficient configuration and troubleshooting of integrated systems.
• API Integration: Competence in connecting third-party applications and ensuring smooth information flow between software ecosystems.
  

Roles And Responsibilities

• Manage the complete lifecycle of CRM projects, from requirement gathering through successful go-live and stabilization support.
• Liaise with stakeholders to map current processes and identify gaps that CRM solutions can resolve.
• Oversee the data migration process, ensuring data accuracy and consistency throughout the transition.
• Prepare tailored reports for leadership and end users to monitor usage, effectiveness, and return on investment.
• Conduct comprehensive end user training sessions and develop training materials to encourage effective system adoption.
• Monitor system usage, troubleshoot issues, and serve as the primary contact for ongoing support and enhancing CRM utility.
• Stay abreast of CRM trends and suggest continuous improvements to maximize value for the organization and its stakeholders.