CRM Implementation Manager

Role Overview: As a CRM Implementation Manager at Career Craft Consultants India Pvt Ltd in Vadodara, you will be responsible for managing CRM implementation projects to enhance operational efficiency and customer relationship management. Your role will be crucial in deploying CRM systems and ensuring seamless integration and user acceptance. Key Responsibilities: - Collaborate with stakeholders to gather and analyze requirements, translating them into effective CRM solutions. - Lead CRM implementation projects, managing timelines, resources, and deliverables for successful deployment. - Prepare detailed post-implementation reports to assess project objectives" achievement and identify areas for improvement. - Conduct training sessions for end-users, providing guidance on system capabilities and best practices. - Facilitate seamless data migration by validating data integrity between legacy systems and the CRM platform. - Ensure comprehensive system integration by coordinating efforts with IT teams to connect CRM with other business applications. - Continuously monitor and optimize CRM system performance, implementing necessary updates and enhancements. - Provide ongoing support and troubleshooting assistance to users to maintain high levels of customer satisfaction. Qualifications Required: - Proven experience in CRM implementation with a track record of successful deployments. - Expertise in report preparation to aid decision-making and strategic planning. - Adept at conducting comprehensive user training sessions to ensure efficient system usage. - Ability to map current business processes with corresponding CRM features for optimized performance. - Skilled in data migration, ensuring accurate and secure transfer of existing data to the new CRM system. - Experience in system integration to enable smooth interaction between CRM and other business systems. - Familiarity with CRM/ERP systems, understanding their configurations and customizations. - Proficient in API integration to enhance the CRM's functionality with third-party applications.,