CRM Implementation Manager

Company Overview

Career Craft Consultants India Pvt Ltd, headquartered in Gujarat, is a prominent player in the education industry. With a robust workforce of 200+ employees, the company is dedicated to providing top-notch consultancy services across various domains. Known for its commitment to excellence, Career Craft Consultants fosters an environment conducive to professional growth and development.

Job Overview

We are seeking a dedicated and skilled CRM Implementation Manager to join our team in Vadodara. This full-time, mid-level position requires a professional adept at managing CRM implementation projects, aimed at enhancing our operational efficiency and customer relationship management. You will play a critical role in deploying CRM systems while ensuring seamless integration and user acceptance.

Qualifications and Skills

• Proven experience in crm implementation with a track record of successful deployments (Mandatory skill).
• Expertise in report preparation to aid decision-making and strategic planning (Mandatory skill).
• Adept at conducting comprehensive user training sessions to ensure efficient system usage (Mandatory skill).
• Ability to map current business processes with corresponding CRM features for optimized performance.
• Skilled in data migration, ensuring accurate and secure transfer of existing data to the new CRM system.
• Experience in system integration to enable smooth interaction between CRM and other business systems.
• Familiarity with crm/erp systems, understanding their configurations and customizations.
• Proficient in api integration to enhance the CRM's functionality with third-party applications.

Roles and Responsibilities

• Collaborate with stakeholders to gather and analyze requirements, translating them into effective CRM solutions.
• Lead CRM implementation projects, managing timelines, resources, and deliverables to ensure successful deployment.
• Prepare detailed reports post-implementation to assess the achievement of project objectives and identify areas for improvement.
• Conduct training sessions for end-users, providing guidance on system capabilities and best practices.
• Facilitate seamless data migration by validating data integrity between legacy systems and the CRM platform.
• Ensure comprehensive system integration by coordinating efforts with IT teams to connect CRM with other business applications.
• Continuously monitor and optimize CRM system performance, implementing necessary updates and enhancements.
• Provide ongoing support and troubleshooting assistance to users to maintain high levels of customer satisfaction.