Front Desk Receptionist

Company Overview

Career Craft Consultants India Pvt Ltd, based in Gujarat, operates within the education industry. With a team comprising 51-200 employees, the company is committed to delivering excellence and fostering growth. The official website is careercraftconsultants.co.in

Job Overview

We are seeking a Female Junior Front Desk Receptionist to join our team at Career Craft Consultants India Pvt Ltd. This full-time position is located in Ahmedabad, Bhopal, Mumbai, and Bharuch. The ideal candidate will possess 1 to 3 years of experience in a related field and will be responsible for managing front desk operations and providing excellent customer service.

Qualifications and Skills

• Proven experience in front desk operations, showcasing skill in handling customer inquiries efficiently and professionally.
• Proficient in MS Office, specifically Word, Excel, and Outlook with a clear understanding of office practices and procedures. (Mandatory skill)
• Exceptional customer service skills, demonstrating the ability to address and resolve customer concerns and queries promptly. (Mandatory skill)
• Strong knowledge of front desk operations, including check-ins, check-outs, and reservations management. (Mandatory skill)
• Experience in the aviation or hospitality industry, utilizing skills in managing client relationships and enhancing the customer experience.
• Excellent telephone etiquette, ensuring professional and courteous interactions with clients and internal staff at all times.
• Strong organizational ability, capable of multitasking and managing time effectively in a fast-paced environment.
• Highly adaptable and able to work collaboratively with team members to achieve common goals and objectives.

Roles and Responsibilities

• Provide a warm, professional greeting to all visitors, ensuring their comfort and directing them to the appropriate person or department.
• Maintain the front desk area, ensuring it is tidy and presentable, stocked with all necessary office supplies and materials.
• Manage phone calls and correspondences, including emails and letters, with efficiency and discretion.
• Coordinate and schedule appointments and meetings, organizing rooms and resources as required.
• Offer customer support by addressing potential queries and guiding clients through services provided by our company.
• Assist in administrative tasks, such as data entry, organization of documents, and maintaining official records.
• Collaborate with the team to devise and enhance office procedures and workflows to improve efficiency.
• Ensure implementation of security procedures and monitoring of visitor log entries for compliance and safety.