CRM Executive (Real Estate)

Job Summary:

We are seeking a motivated and detail-oriented CRM Executive to join our real estate team. The ideal candidate will manage and optimize the customer relationship management (CRM) system, ensuring timely follow-ups, improving customer satisfaction, and supporting the sales team with data and insights to enhance conversion rates.

Key Responsibilities:

• Maintain and update the CRM database with accurate customer information and lead status.
• Track leads, inquiries, and client communications throughout the sales cycle.
• Coordinate with the sales team to ensure timely follow-ups and closure of leads.
• Handle incoming customer queries and provide prompt resolutions.
• Ensure regular communication with prospects through email, SMS, and calls.
• Prepare CRM reports for sales analysis and pipeline monitoring.
• Assist in creating and executing CRM campaigns to improve client engagement and retention.
• Identify and escalate unresolved issues to the relevant departments.
• Monitor and ensure customer satisfaction post-sale and support documentation handover.
• Ensure timely communication for project updates, milestones, and payment reminders.
• Collaborate with marketing to align campaigns with CRM strategy.

Requirements:

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• 1–3 years of experience in CRM, preferably in the real estate industry.
• Familiarity with real estate sales processes and documentation.
• Proficient in CRM tools such as Salesforce, Zoho, HubSpot, or similar.
• Excellent communication and interpersonal skills.
• Strong organizational and time-management abilities.
• Ability to analyze data and prepare actionable insights.
• Customer-centric mindset with problem-solving attitude.

Preferred Skills:

• Experience with lead management tools and automated communication platforms.
• Multilingual abilities (English + local language) are a plus.
• Working knowledge of Excel and reporting tools.

Benefits:

• Competitive salary + performance incentives
• Professional development and training
• Opportunity to work in a fast-paced real estate environment
• Health benefits (as applicable)

Job Types: Full-time, Permanent

Pay: ₹35,000.00 - ₹40,000.00 per month

Benefits:

• Health insurance
• Paid sick time
• Provident Fund

Work Location: In person