Job
Description
Position Summary: The Resident Property Manager (RPM) serves as the on-site leader responsible for overseeing the daily operations, management, and resident satisfaction of a luxury senior living community. This role combines property management expertise with a passion for exceptional resident care and hospitality, ensuring the highest standards of service, safety, and comfort for our discerning senior residents. Key Responsibilities: -Property Operations Management: Oversee the daily operations of the luxury senior living community, including maintenance, housekeeping, security, and vendor relations, ensuring the property is impeccably maintained and compliant with all regulations. -Resident Relations & Satisfaction: Foster a warm, welcoming environment by building strong relationships with residents and their families. Address concerns promptly and ensure exceptional customer service to enhance resident experience. -Financial Management: Manage the facility’s budget, including rent collections, expense tracking, and financial reporting. Work with accounting to ensure timely payments and adherence to financial goals. -Staff Supervision & Training: Recruit, train, and supervise on-site staff to maintain excellent service standards and a collaborative team environment. Conduct regular performance reviews and implement training programs as needed. -Lease & Compliance Administration: Oversee leasing activities, including new resident onboarding, lease renewals, and compliance with occupancy policies. Ensure adherence to federal, state, and local regulations, as well as company policies. -Safety & Security: Maintain a safe environment by enforcing safety protocols, coordinating emergency preparedness drills, and promptly addressing any security issues. -Community Engagement: Support or coordinate resident activities and social events that promote community involvement and enhance the luxury living experience. Qualifications: -Proven experience in property management, preferably in senior living or luxury residential settings. 5 years experience minimum required. -Strong leadership skills with the ability to manage diverse teams. -Excellent communication and interpersonal skills, with a focus on customer service. -Financial acumen to manage budgets and financial reports. -Knowledge of leasing, housing laws, and senior living regulations. -Ability to handle multiple priorities in a fast-paced environment. -Compassionate attitude with genuine interest in enhancing senior residents’ quality of life. -Proficiency in property management software and Microsoft Office Suite. -Certification in property management (e.g., CPM, CAPS) preferred but not required. Job Types: Full-time, Permanent Pay: From ₹50,000.00 per month Benefits: Flexible schedule Food provided Health insurance Internet reimbursement Leave encashment Paid sick time Paid time off Provident Fund Schedule: Day shift Fixed shift Monday to Friday Morning shift Supplemental Pay: Overtime pay Performance bonus Quarterly bonus Shift allowance Yearly bonus Work Location: In person
