JD of HK Executive/Supervisor Daily Operations: · Supplies rooms with all amenities and linens. · Checks hotel rooms, hallways, linen rooms, and employee storage areas in the hotel as directed by Housekeeping Team leader. · Checks windows and mirrors. · Vacuum and clean carpeted areas and behind furniture. · Assures that every room is set up to procedures. · Cleans and maintains workstation, including stocking workstation with sheets, pillowcases, towels and all amenities. · Fills out daily housekeeping reports. · Turns in all lost and found items to ensure proper logging and distribution of time. · Greets all guests throughout shift with the proper salutation and pleasant expression. · Reports all safety hazards or maintenance deficiencies for proper handling. · Maintains and cleans all equipment used throughout the course of a shift. Stay Experience: · Handling Escalation, complaints of the guests and come out with best suitable solutions in time. · Maintain a positive and productive relationship with guests and staffs Leadership and Trainer’s Attitude: · HK Supervisor is responsible to ensure the best performance and outcome from HK Janitors stationed at the property, training them, motivating them, maintaining discipline is the key, implementation of check lists and work routine. · Should execute TRAINING session at the property level. What We Look into a person for Housekeeping Executive/Supervisor : · Hotel Management Graduate · Minimum Experience of 3 to 5 years in housekeeping department · Good communication and pleasing personality · Basic of Microsoft Office · Positive attitude: support others, taking ownership and responsibility outside the prescribed points Job Types: Full-time, Permanent Pay: ₹18,000.00 - ₹25,000.00 per month Benefits: Health insurance Schedule: Day shift Morning shift Work Location: In person
Housekeeping Boys : Bed cleaning Mopping Etc Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹18,000.00 per month Benefits: Health insurance Schedule: Rotational shift Work Location: In person
Roles & Responsibilities : Training and supporting office staff Schedule shifts for hotel staff Ensure great customer experience Handle customer complaints Supervising staff and all front desk activities including bookings, appointments, phone calls, and emails. Conducting performance reviews with the front desk staff. Generating reports and feedback for presentation to the general manager. Verifies that accurate room status information is maintained and properly communicated. Guest Relations Executive will have a thorough understanding of the equipment they’re working with. GRE will watch the video surveillance footage is it’s being recorded. GRE will be focused and observant so that whenever they witness something unusual, suspicious or questionable they are able to make a detailed note of it and report the same. If a GRE sees something illegal on one of their monitors, they will contact the appropriate person at the appropriate time. The same will be documented in the logbook. GRE would generate a report daily for each property. GRE would have front office knowledge. Full understanding of hotel PMS Thorough understanding of front office SOP’s – Check in, check out , early check in , late check, room upgradation, etc. Guest Relations Executive Skills. Attention to Detail - GRE will be able to identify small, seemingly insignificant details that most people would overlook. Ability to Multitask -Even when a GRE receives a phone call or has to speak to a colleague, they will always be keeping an eye on the monitors. Ability to Work Independently - GRE will not interact with very many people. Because it is important that they’re able to work and stay alert without constant supervision. Communication Skills - Guest Relations Executive will have adequate written and verbal communication skills. Radio Communication Systems - GRE will communicate with Security Guards, Supervisors, or Managers via a radio receiver/as assigned/as provided Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹30,000.00 per month Benefits: Health insurance Schedule: Rotational shift Work Location: In person
Roles & Responsibilities : Training and supporting office staff Schedule shifts for hotel staff Ensure great customer experience Handle customer complaints Supervising staff and all front desk activities including bookings, appointments, phone calls, and emails. Conducting performance reviews with the front desk staff. Generating reports and feedback for presentation to the general manager. Verifies that accurate room status information is maintained and properly communicated. Guest Relations Executive will have a thorough understanding of the equipment they’re working with. GRE will watch the video surveillance footage is it’s being recorded. GRE will be focused and observant so that whenever they witness something unusual, suspicious or questionable they are able to make a detailed note of it and report the same. If a GRE sees something illegal on one of their monitors, they will contact the appropriate person at the appropriate time. The same will be documented in the logbook. GRE would generate a report daily for each property. GRE would have front office knowledge. Full understanding of hotel PMS Thorough understanding of front office SOP’s – Check in, check out , early check in , late check, room upgradation, etc. Guest Relations Executive Skills. Attention to Detail - GRE will be able to identify small, seemingly insignificant details that most people would overlook. Ability to Multitask -Even when a GRE receives a phone call or has to speak to a colleague, they will always be keeping an eye on the monitors. Ability to Work Independently - GRE will not interact with very many people. Because it is important that they’re able to work and stay alert without constant supervision. Communication Skills - Guest Relations Executive will have adequate written and verbal communication skills. Radio Communication Systems - GRE will communicate with Security Guards, Supervisors, or Managers via a radio receiver/as assigned/as provided Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹30,000.00 per month Benefits: Health insurance Schedule: Rotational shift Work Location: In person
Job Description for Guest Relation Executive for Bangalore / Goa locations 1. Welcome guests during check-in and give a fond farewell to guests while checkout. 2. Handling guest complaints and concerns in an efficient and timely manner. 3. Overseeing VIP guests, arrivals and departures. 4. Allocate rooms to all arriving guests. 5. Maintain up-to-date information on room rates, current promotions, offers and packages. 6. Coordinate with housekeeping for clearing of rooms. 7. Collect Guest feedback during guest departure along with his likes and dislikes. 8. Perform basic cashier activities as and when required. 9. Maintain guest lockers for safe custody. 10. Ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest. 11. Give proper and complete handover to the next shift. 12. Follow the property rules and policies laid down by the management. 13. Adhere to strict staff grooming and hygiene standards. 14. Manage property in the absence of a Property Manager. 15. Coordinating and multi-tasking job duties in a busy environment.
Job Title / Position: Guest Relation Executive Roles & Responsibilities : Training and supporting office staff Schedule shifts for hotel staff Ensure great customer experience Handle customer complaints Supervising staff and all front desk activities including bookings, appointments, phone calls, and emails. Conducting performance reviews with the front desk staff. Generating reports and feedback for presentation to the general manager. Verifies that accurate room status information is maintained and properly communicated. Guest Relations Executive will have a thorough understanding of the equipment they’re working with. GRE will watch the video surveillance footage is it’s being recorded. GRE will be focused and observant so that whenever they witness something unusual, suspicious or questionable they are able to make a detailed note of it and report the same. If a GRE sees something illegal on one of their monitors, they will contact the appropriate person at the appropriate time. The same will be documented in the logbook. GRE would generate a report daily for each property. GRE would have front office knowledge. Full understanding of hotel PMS Thorough understanding of front office SOP’s – Check in, check out , early check in , late check, room upgradation, etc. Guest Relations Executive Skills. Attention to Detail - GRE will be able to identify small, seemingly insignificant details that most people would overlook. Ability to Multitask -Even when a GRE receives a phone call or has to speak to a colleague, they will always be keeping an eye on the monitors. Ability to Work Independently - GRE will not interact with very many people. Because it is important that they’re able to work and stay alert without constant supervision. Communication Skills - Guest Relations Executive will have adequate written and verbal communication skills. Radio Communication Systems - GRE will communicate with Security Guards, Supervisors, or Managers via a radio receiver/as assigned/as provided. Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Health insurance Work Location: In person
Daily Operations: Responsible to minimize OPEX Deployment of staffs as per the requirement Setting up operational SOPs for the properties Maintain operational efficiency Coordinating with internal team for doing the property audit whenever there is a new property coming up Coordinate with internal and external team for any escalations. Coordinating with RPM on daily basis for smooth operations Site Visiting on regular basis and site audit Monitoring the daily operations Tracking the Google review Tracking the Cash book & Cash Management Tracking Petty cash Financials: Follow up with finance to make sure payment made to the vendors on time. Preparing income and expenses statement on monthly basis. Submitting the AMC and monthly invoices to finance team on time. Stay Experience: Handling Escalation, complaints of the tenants and come out with best suitable solutions in time. Maintain a positive and productive relationship with tenants and staffs Handing Move out and evictions in best possible way without creating any hassles for tenants. Leadership and Trainers Attitude: Area manager is responsible to ensure the best performance and outcome from Property Manager stationed at the property, training them, motivating them, maintaining discipline is the key, implementation of check lists and work routine. Should execute TRAINING session at the property level. Company Policy and Ownership: Area Manager is responsible for managing all aspects of assigned property. He or she is responsible to take ownership and manager all the Physical assets in the property ( What We Look into a person for Area Manager: Hotel Management Graduate Minimum Experience of 5 years in Front Office Good communication and pleasing personality Well versed with Microsoft office Positive attitude: support others, taking ownership and responsibility outside the prescribed points.
Key Responsibilities: To design and translate the concept through 3D sketch up/Revit modelling/presentation / rendering images / walk-throughs as specified in requirement. Preparation of full set of proper working drawings including detailed drawings for in house interior design projects. Assisting in the management of multiple vendors & Supervise the Interiors work at site for a process-oriented job completion efficiently. Assisting in preparation of cost estimates, sketches, layouts, specifications, and other criteria pertinent to project development. Has a very keen sense and interest in brand and aesthetics Selects and suggests colour schemes, furniture, and materials. Coordination with all stakeholders, vendors, internal procurement team, site execution team for the smooth working of the project Assisting in preparation of project progress report and resolving creatively any emerging on-site problems/deficiencies. Conducting on site investigations and analyse data (maps, reports, tests, drawings and other) Has working knowledge of performing design due diligence for existing buildings Qualifications and Work Experience: B. Arch or Bachelor’s (3-year Diploma) in interiors 2-3 years of relevant interior designing experience in a reputed Architecture/ID firm. Knowledge and Skills The candidate must be well versed in the following software: AutoCAD 2D / 3D Sketch up/Any other 3D modelling software Photoshop + V ray/3D Max/Any other 3D rendering software Adobe InDesign/Coral Draw/Any other illustration software MS office Competencies: Design Coordination and design change management Vendor Coordination and Communication Pro active and has ownership of his/her own work A sound understanding of design, materials, architecture, interiors and landscape, and the implementation of the same to drive project / business objectives is mandatory. Job Types: Full-time, Permanent Pay: ₹500,000.00 - ₹700,000.00 per month Benefits: Health insurance Provident Fund Education: Bachelor's (Preferred) Experience: Interior design: 2 years (Preferred) Work Location: In person
Job Title / Position: Procurement Executive Roles & Responsibilities : 1. Coordinate with vendors for the quotes 2. Knowledge about vendors of operation and maintenance Sectors 3. Ability to do the Techno-commercial analysis for the Repair and maintenance requirements 4. Basic Knowledge on Electrical and Mechanical assets which are part of building operations and Maintenance scope involved 5. Advanced skill on Microsoft office 6. Knowledge on Purchase Order creation 7. Knowledge on SAP ERP MM Module will be an advantage. 8. Excellent communication skills in order to coordinate with internal stakeholders and vendors 9. Knowledge on basic Negotiation. 10. Basic Knowledge on Taxation, contract terms and conditions Financials: Follow up with finance to make sure payment made to the vendors on time. Submitting the AMC and monthly invoices to finance team on time. Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹30,000.00 per month Benefits: Provident Fund Experience: Microsoft Excel: 1 year (Preferred) Procurement: 1 year (Preferred) Language: Hindi (Preferred) Work Location: In person
As a Resident Property Manager, you will be responsible for ensuring a seamless property visit experience for potential tenants by coordinating with the sales verticals. Your role will involve pushing for additional revenue generation and following standard operating procedures for guest check-in, check-out, move-in, and move-out processes. You will be expected to manage daily operations efficiently, including handling complaints from guests and members, conducting quality checks, overseeing property repair and maintenance, and leading projects related to CAPEX expenditure. Additionally, you will be responsible for maintaining property compliance, managing vendors, executing community activities, and overseeing housekeeping, security, technicians, and front office functions. In terms of financial management, you will be in charge of rent collection, creating expense and cash reports, preparing and achieving annual operating and capital budgets, and ensuring the hotel's profitability by meeting revenue targets. A strong understanding of revenue and expense forecasting will be essential in this role. Your focus on stay experience will involve handling escalations and complaints from tenants, ensuring guest satisfaction targets are met or exceeded, maintaining guest relationships, and managing move-outs and evictions effectively and smoothly. As a leader, you will need to motivate and train housekeeping personnel and security guards, maintain discipline, implement checklists and work routines, provide effective leadership to the hotel team, and respond to audits for continuous improvement. You will also be responsible for managing all aspects of the assigned property, taking ownership of and managing all physical assets within the property. Sound proficiency in using hotel property management systems and a customer-centric approach will be key to success in this role.,