JD of HK Executive/Supervisor Daily Operations: · Supplies rooms with all amenities and linens. · Checks hotel rooms, hallways, linen rooms, and employee storage areas in the hotel as directed by Housekeeping Team leader. · Checks windows and mirrors. · Vacuum and clean carpeted areas and behind furniture. · Assures that every room is set up to procedures. · Cleans and maintains workstation, including stocking workstation with sheets, pillowcases, towels and all amenities. · Fills out daily housekeeping reports. · Turns in all lost and found items to ensure proper logging and distribution of time. · Greets all guests throughout shift with the proper salutation and pleasant expression. · Reports all safety hazards or maintenance deficiencies for proper handling. · Maintains and cleans all equipment used throughout the course of a shift. Stay Experience: · Handling Escalation, complaints of the guests and come out with best suitable solutions in time. · Maintain a positive and productive relationship with guests and staffs Leadership and Trainer’s Attitude: · HK Supervisor is responsible to ensure the best performance and outcome from HK Janitors stationed at the property, training them, motivating them, maintaining discipline is the key, implementation of check lists and work routine. · Should execute TRAINING session at the property level. What We Look into a person for Housekeeping Executive/Supervisor : · Hotel Management Graduate · Minimum Experience of 3 to 5 years in housekeeping department · Good communication and pleasing personality · Basic of Microsoft Office · Positive attitude: support others, taking ownership and responsibility outside the prescribed points Job Types: Full-time, Permanent Pay: ₹18,000.00 - ₹25,000.00 per month Benefits: Health insurance Schedule: Day shift Morning shift Work Location: In person

Housekeeping Boys : Bed cleaning Mopping Etc Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹18,000.00 per month Benefits: Health insurance Schedule: Rotational shift Work Location: In person

Roles & Responsibilities : Training and supporting office staff Schedule shifts for hotel staff Ensure great customer experience Handle customer complaints Supervising staff and all front desk activities including bookings, appointments, phone calls, and emails. Conducting performance reviews with the front desk staff. Generating reports and feedback for presentation to the general manager. Verifies that accurate room status information is maintained and properly communicated. Guest Relations Executive will have a thorough understanding of the equipment they’re working with. GRE will watch the video surveillance footage is it’s being recorded. GRE will be focused and observant so that whenever they witness something unusual, suspicious or questionable they are able to make a detailed note of it and report the same. If a GRE sees something illegal on one of their monitors, they will contact the appropriate person at the appropriate time. The same will be documented in the logbook. GRE would generate a report daily for each property. GRE would have front office knowledge. Full understanding of hotel PMS Thorough understanding of front office SOP’s – Check in, check out , early check in , late check, room upgradation, etc. Guest Relations Executive Skills. Attention to Detail - GRE will be able to identify small, seemingly insignificant details that most people would overlook. Ability to Multitask -Even when a GRE receives a phone call or has to speak to a colleague, they will always be keeping an eye on the monitors. Ability to Work Independently - GRE will not interact with very many people. Because it is important that they’re able to work and stay alert without constant supervision. Communication Skills - Guest Relations Executive will have adequate written and verbal communication skills. Radio Communication Systems - GRE will communicate with Security Guards, Supervisors, or Managers via a radio receiver/as assigned/as provided Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹30,000.00 per month Benefits: Health insurance Schedule: Rotational shift Work Location: In person

Roles & Responsibilities : Training and supporting office staff Schedule shifts for hotel staff Ensure great customer experience Handle customer complaints Supervising staff and all front desk activities including bookings, appointments, phone calls, and emails. Conducting performance reviews with the front desk staff. Generating reports and feedback for presentation to the general manager. Verifies that accurate room status information is maintained and properly communicated. Guest Relations Executive will have a thorough understanding of the equipment they’re working with. GRE will watch the video surveillance footage is it’s being recorded. GRE will be focused and observant so that whenever they witness something unusual, suspicious or questionable they are able to make a detailed note of it and report the same. If a GRE sees something illegal on one of their monitors, they will contact the appropriate person at the appropriate time. The same will be documented in the logbook. GRE would generate a report daily for each property. GRE would have front office knowledge. Full understanding of hotel PMS Thorough understanding of front office SOP’s – Check in, check out , early check in , late check, room upgradation, etc. Guest Relations Executive Skills. Attention to Detail - GRE will be able to identify small, seemingly insignificant details that most people would overlook. Ability to Multitask -Even when a GRE receives a phone call or has to speak to a colleague, they will always be keeping an eye on the monitors. Ability to Work Independently - GRE will not interact with very many people. Because it is important that they’re able to work and stay alert without constant supervision. Communication Skills - Guest Relations Executive will have adequate written and verbal communication skills. Radio Communication Systems - GRE will communicate with Security Guards, Supervisors, or Managers via a radio receiver/as assigned/as provided Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹30,000.00 per month Benefits: Health insurance Schedule: Rotational shift Work Location: In person

Job Description for Guest Relation Executive for Bangalore / Goa locations 1. Welcome guests during check-in and give a fond farewell to guests while checkout. 2. Handling guest complaints and concerns in an efficient and timely manner. 3. Overseeing VIP guests, arrivals and departures. 4. Allocate rooms to all arriving guests. 5. Maintain up-to-date information on room rates, current promotions, offers and packages. 6. Coordinate with housekeeping for clearing of rooms. 7. Collect Guest feedback during guest departure along with his likes and dislikes. 8. Perform basic cashier activities as and when required. 9. Maintain guest lockers for safe custody. 10. Ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest. 11. Give proper and complete handover to the next shift. 12. Follow the property rules and policies laid down by the management. 13. Adhere to strict staff grooming and hygiene standards. 14. Manage property in the absence of a Property Manager. 15. Coordinating and multi-tasking job duties in a busy environment.

Job Title / Position: Guest Relation Executive Roles & Responsibilities : Training and supporting office staff Schedule shifts for hotel staff Ensure great customer experience Handle customer complaints Supervising staff and all front desk activities including bookings, appointments, phone calls, and emails. Conducting performance reviews with the front desk staff. Generating reports and feedback for presentation to the general manager. Verifies that accurate room status information is maintained and properly communicated. Guest Relations Executive will have a thorough understanding of the equipment they’re working with. GRE will watch the video surveillance footage is it’s being recorded. GRE will be focused and observant so that whenever they witness something unusual, suspicious or questionable they are able to make a detailed note of it and report the same. If a GRE sees something illegal on one of their monitors, they will contact the appropriate person at the appropriate time. The same will be documented in the logbook. GRE would generate a report daily for each property. GRE would have front office knowledge. Full understanding of hotel PMS Thorough understanding of front office SOP’s – Check in, check out , early check in , late check, room upgradation, etc. Guest Relations Executive Skills. Attention to Detail - GRE will be able to identify small, seemingly insignificant details that most people would overlook. Ability to Multitask -Even when a GRE receives a phone call or has to speak to a colleague, they will always be keeping an eye on the monitors. Ability to Work Independently - GRE will not interact with very many people. Because it is important that they’re able to work and stay alert without constant supervision. Communication Skills - Guest Relations Executive will have adequate written and verbal communication skills. Radio Communication Systems - GRE will communicate with Security Guards, Supervisors, or Managers via a radio receiver/as assigned/as provided. Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Health insurance Work Location: In person