Position: Front Desk Executive / Guest Relations Executive Job Purpose: Olive Residences is the new-age co-living company on a mission to bring immense value to its hospitality business partners. Olive intends to connect with prospective property owners to bring institutional scale to managed residential properties, serviced apartments, and unbranded boutique business & leisure hotels. Job Description for Guest Relation Executive for Bangalore / Goa locations – 1. Welcome guests during check-in and give a fond farewell to guests while checkout. 2. Handling guest complaints and concerns in an efficient and timely manner. 3. Overseeing VIP guests, arrivals and departures. 4. Allocate rooms to all arriving guests. 5. Maintain up-to-date information on room rates, current promotions, offers and packages. 6. Coordinate with housekeeping for clearing of rooms. 7. Collect Guest feedback during guest departure along with his likes and dislikes. 8. Perform basic cashier activities as and when required. 9. Maintain guest lockers for safe custody. 10. Ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest. 11. Give proper and complete handover to the next shift. 12. Follow the property rules and policies laid down by the management. 13. Adhere to strict staff grooming and hygiene standards. 14. Manage property in the absence of a Property Manager. 15. Coordinating and multi-tasking job duties in a busy environment. Job Type: Full-time Salary: ₹20,000.00 - ₹25,000.00 per month Benefits: Health insurance Schedule: Rotational shift Job Types: Full-time, Permanent Pay: Up to ₹25,000.00 per month Benefits: Health insurance Schedule: Rotational shift
JD of HK Supervisor Daily Operations: · Supplies rooms with all amenities and linens. · Checks hotel rooms, hallways, linen rooms, and employee storage areas in the hotel as directed by Housekeeping Team leader. · Checks windows and mirrors. · Vacuum and clean carpeted areas and behind furniture. · Assures that every room is set up to procedures. · Cleans and maintains workstation, including stocking workstation with sheets, pillowcases, towels and all amenities. · Fills out daily housekeeping reports. · Turns in all lost and found items to ensure proper logging and distribution of time. · Greets all guests throughout shift with the proper salutation and pleasant expression. · Reports all safety hazards or maintenance deficiencies for proper handling. · Maintains and cleans all equipment used throughout the course of a shift. Stay Experience: · Handling Escalation, complaints of the guests and come out with best suitable solutions in time. · Maintain a positive and productive relationship with guests and staffs Leadership and Trainer’s Attitude: · HK Supervisor is responsible to ensure the best performance and outcome from HK Janitors stationed at the property, training them, motivating them, maintaining discipline is the key, implementation of check lists and work routine. · Should execute TRAINING session at the property level. What We Look into a person for Area Manager: · Hotel Management Graduate · Minimum Experience of 3 to 5 years in housekeeping department · Good communication and pleasing personality · Basic of Microsoft Office · Positive attitude: support others, taking ownership and responsibility outside the prescribed points Job Type: Full-time Pay: Up to ₹30,000.00 per month Benefits: Health insurance
Job Title / Position: Procurement Executive Roles & Responsibilities : 1. Coordinate with vendors for the quotes 2. Knowledge about vendors of operation and maintenance Sectors 3. Ability to do the Techno-commercial analysis for the Repair and maintenance requirements 4. Basic Knowledge on Electrical and Mechanical assets which are part of building operations and Maintenance scope involved 5. Advanced skill on Microsoft office 6. Knowledge on Purchase Order creation 7. Knowledge on SAP ERP MM Module will be an advantage. 8. Excellent communication skills in order to coordinate with internal stakeholders and vendors 9. Knowledge on basic Negotiation. 10. Basic Knowledge on Taxation, contract terms and conditions Financials: Follow up with finance to make sure payment made to the vendors on time. Submitting the AMC and monthly invoices to finance team on time. Job Types: Full-time, Permanent Pay: Up to ₹35,150.06 per month Benefits: Health insurance Paid sick time Provident Fund
Responsibilities: Build relationships, network & maintain regular contacts with corporate and key individual customers, bookers, decision makers and hoteliers to generate Sales Opportunities Build an accurate and effective database of current and potential guests/accounts in order to orient targeted sales efforts in accordance with the S&M plan. Identify key customer needs & secure feedback through sales calls & meetings and take actionable steps in coordination with support of respective functions. Assist in developing and implementing sales plan to increase sales, customer retention etc. Develop systems and procedures that achieve higher cost efficiency and guest satisfaction. Produce daily/weekly/monthly/quarterly MIS as needed. Implement effective filing and lead tracking systems within the sales department in order to minimize response times and maximize conversion. Use Knowledge of Market Trends and Target Customer Information to Maximize Revenue Supports the company's service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience. Job Types: Full-time, Permanent Pay: Up to ₹50,000.00 per month Benefits: Cell phone reimbursement Health insurance Life insurance Provident Fund
Responsibilities: Build relationships, network & maintain regular contacts with corporate and key individual customers, bookers, decision makers and hoteliers to generate Sales Opportunities Build an accurate and effective database of current and potential guests/accounts in order to orient targeted sales efforts in accordance with the S&M plan. Identify key customer needs & secure feedback through sales calls & meetings and take actionable steps in coordination with support of respective functions. Assist in developing and implementing sales plan to increase sales, customer retention etc. Develop systems and procedures that achieve higher cost efficiency and guest satisfaction. Produce daily/weekly/monthly/quarterly MIS as needed. Implement effective filing and lead tracking systems within the sales department in order to minimize response times and maximize conversion. Use Knowledge of Market Trends and Target Customer Information to Maximize Revenue Supports the company's service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience. Job Types: Full-time, Permanent Pay: Up to ₹50,000.00 per month Benefits: Cell phone reimbursement Health insurance Life insurance Provident Fund